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'No One Knows What the Hell an AI Agent Is' (techcrunch.com) 40

Major technology companies are heavily promoting AI agents as transformative tools for work, but industry insiders say no one can agree on what these systems actually are, according to TechCrunch. OpenAI CEO Sam Altman said agents will "join the workforce" this year, while Microsoft CEO Satya Nadella predicted they will replace certain knowledge work. Salesforce CEO Marc Benioff declared his company's goal to become "the number one provider of digital labor in the world."

The definition problem has worsened recently. OpenAI published a blog post defining agents as "automated systems that can independently accomplish tasks," but its developer documentation described them as "LLMs equipped with instructions and tools." Microsoft distinguishes between agents and AI assistants, while Salesforce lists six different categories of agents. "I think that our industry overuses the term 'agent' to the point where it is almost nonsensical," Ryan Salva, senior director of product at Google, told TechCrunch. Andrew Ng, founder of DeepLearning.ai, blamed marketing: "The concepts of AI 'agents' and 'agentic' workflows used to have a technical meaning, but about a year ago, marketers and a few big companies got a hold of them." Analysts say this ambiguity threatens to create misaligned expectations as companies build product lineups around agents.
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'No One Knows What the Hell an AI Agent Is'

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  • by hdyoung ( 5182939 ) on Friday March 14, 2025 @01:32PM (#65233651)
    they will be able to charge $20,000 per month for one of them. Do they exist yet? Nope! What are they? We've go no clue! Nobody else does either! But we're sure people will pay a quarter mil per year for one. Anything to keep our tech stocks priced at 45 times the P/E ratio.
  • by ebunga ( 95613 ) on Friday March 14, 2025 @01:42PM (#65233683)

    It's something that your business must buy RIGHT NOW or you are behind the times. It costs exactly 1.5% of your gross annual receipts. Just think of the *future savings* this will bring you when you no longer have to employ people to do whatever this is. You will, however, have to hire expensive experts to verify the system is operating within legal parameters. We don't know why the AI insists we run the blood of infants through our datacenter cooling systems, but we'll adjust your bill for that if it ever becomes a problem.

    • by gweihir ( 88907 )

      Waaaah, my FOMO is soooooo bad now! (Or would be if I were an idiot of the type you implicitly describe...)

      • by ebunga ( 95613 )

        Have you met a CEO? They're replaceable idiots. One can be killed shortly before a major shareholder conference and the business just keeps on as if nothing happened.

        • by gweihir ( 88907 )

          Oh, yes. Actually a business may do _better_ after a CEO keels over dead. Too many CEOs think they are critical. That is true, a CEO is a critical failure factor. A CEO very rarely is a success factor and almost never a critical one.

          One such meeting I had was as an external tech evaluator. The CEO did insist aggressively how great their product was and did not listen to anything. The CTO was more knowledgeable and actually gave me information, but he was completely under the spell of the CEO. My prediction

  • All those agents are focusing on trying to do "WOW-factor" things but it's nothing more than a marketing stunt to rather than doing something actually useful. Whatever keeps the bubble growing... To quote myself from a comment under a different Slashdot article:
    "People don't want "AI" things that are useless. They want dumb, simple things that are useful, consistent and reliable."

    • Companies are mostly fine with this lie. Because they can prop themselves up with the same lie by saying that they're using said technology and their stock price will ride the bubble a bit too.

  • by Tony Isaac ( 1301187 ) on Friday March 14, 2025 @01:47PM (#65233707) Homepage

    There's not really a conflict between the various "definitions" of AI agents. At their core, agents do things, while AI chatbots can merely talk (or type).

    Types of agents? Fine, what's the problem? Some agents can tweak OS settings, some can open apps or navigate (GPS), some can auto-browse web sites, some can write code (directly in your IDE). These are all types of agents. The fact that there are different categories, isn't any more confusing than that there are different categories of software in general.

    In other words, clickbait.

  • no one knows what AI is?
    • by gweihir ( 88907 )

      That one is easy: Artificial moron that uses statistics and gets mistaken for possessing reason by natural morons.

  • I have been seeing these Salesforce ads where a man apparently needs an AI agent because he cannot read an airport gate directory or order from a menu. If that is what they are good for, I cannot see them generating much value or income.
    • Perhaps that's because you're not an illiterate moron.
      Congratulations, sir.

      Look at the latest google television ads for the pixel phone. 100 years ago you would set a 5 second shutter timer on your camera and run in front of the camera to get into the group shot. Now supposedly you're too dumb to do that, you need "AI", so that you can take the shot, then... what I don't know (or care) how it works... you take the group shot, then add yourself into the picture after?

      It's clear the target market for the Gpho
  • I was just in a meeting on a research project, where every diddly little program was an "agent". Sounds cool? Helps get funding?

  • How many folks here have been in the situation of trying to figure out what the hell marketing just sold, so they can build something that matches?

    • by gweihir ( 88907 )

      Me? Never. And if it ever happens, I will instead produce a nice, well-written (no AI usage) letter of resignation. Although with my current jobs, something as bizarre as that is very unlikely to happen.

      My sympathies to anybody faced with such a crappy situation when they cannot realistically resign their position.

    • yes. +1. Not just once either. One time the new chief marketing person, who had just left McDonalds to help us "find our happy meal" decided to market a feature we implemented, but described it working completely different from what it did. We had to figure out if we could actually use the data we were pulling in to do that technically and legally (flight tracking radar information) within 5 days. We ended up making it work, but it was a long 5 days.

  • An "AI Agent" is an agent sent to spy on you, manipulate you and and steal your money by way or purchases you would otherwise not have made.

    Think "agent" in the sense of somebody working for Putin in the US government and you get the idea.

  • 'No One Knows What the Hell an AI Agent Is'

    Nice, that puts them in the same category of undefined crap as CRT, Woke, and DEI. No two Trumpsters seem to be able to agree on what those are either.

  • A software coding agent should do the job of a system software engineer. It'd be a co-worker not a tool. If it's good and fast enough you can fire all the human workers.

    For example: the project at work precreates containers at a constant rate. Precreated containers depend on the state of the system, so they age out after awhile as the system changes. If the rate were dynamic based on past behavior, it'd use less resources most of the time and avoid running out during emergencies. There's also some control c

  • And then they can present it as if it's actually a separate product?
  • It's an irritant that provides minimal value at maximum hardware and energy cost.

  • Genuinely useful work is being done, but it's still preliminary and not yet ready for widespread deployment
    Meanwhile, the hypemongers and marketoids are inventing words and preparing to sell expensive products that will probably suck
    I'm optimistic that useful tools will be developed, but we will have to swim across a river of crap to get there

  • This is just old news with a new skin. What is a program, platform or a system? Are you building microservice or monolithic architecture? How does serverless skills like Lamda/Fuctions fit into a program workflow?

    If history is any lesson, good luck applying today's terms to tomorrow's architecture.

    I work in this area for a big 3 cloud. We are trying to understand how to best describe our platform design. Is each step/skill a modular agent, or do you wrap everything into an agent that represents an enti

    • by dfghjk ( 711126 )

      Yes, and like all specializations, AI is rapidly developing its own vocabulary both the allow experts to communicate with one another AND exclude laymen from understanding what's being said. To the outside world, such specialized vocabulary is useful because it entitles insiders to take more money.

  • At my work place, if I need some support from other groups... I go into a Slack channel to ask. An OpenAI bot there reads my question and tries to direct me to a document that may solve my issue. Sometimes it shows me a document but states that "I found this document, but it doesn't mention anything you asked". LMFAO! Is this the kind of agent we're talking about here? Or is it simply a chatbot? But then again, since nobody knows what an AI agent is, I can only hazard a guess.
  • the late 90s was a period where 'agents" were all the rage in popular tech media and in the lexicon of large-scale software architectures.

    in the military this was reflected in the idea of various elements able to handle telemitry be able to exchange information securely (e.g., one helicopter on one side of a mountain range could echo what its radar is seeing to another chopper on the other side of that range. the idea of 'agents' was to exchange that information without interactive efforts by either pilot.

    i

  • An AI agent is just a term for an LLM based system where the LLM can trigger a workflow of other LLM requests, each of which can trigger others including in a loop. Basically LLMs + workflows.

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