Alternatives to ScalePad Lifecycle Insights

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Ardoq revolutionizes Enterprise Architecture by turning complex data into connected insights that drive better business outcomes. Built for modern enterprises, it replaces static documentation with a living, data-integrated repository that reflects your IT ecosystem in real time. From application rationalization to cloud migration and business capability modeling, Ardoq enables teams to visualize dependencies, identify risks, and optimize investments. It helps Enterprise Architects, CIOs, and Business Leaders align IT and business goals by connecting data from multiple systems to measurable outcomes. Users can model change scenarios, uncover redundancies, and generate insights that save both time and money—like one customer who saved $800,000 annually by rationalizing 30 unused applications. Ardoq’s collaborative interface makes data maintenance effortless, allowing stakeholders to contribute updates that ensure accuracy and accountability. Recognized as a five-time leader in the Gartner® Magic Quadrant™, it is built for organizations that want strategic agility backed by real-time intelligence. With Ardoq, architecture becomes the core driver of innovation, risk reduction, and operational excellence.

OrbusInfinity, a leading software platform, is used by organizations around the world to manage, govern, and visualize their IT and business transformation. OrbusInfinity Enterprise Transformation is the only tool that was built from the ground-up to integrate and harness Microsoft 365, the world's most popular enterprise-grade, secure business productivity suite. Supporting 4 core disciplines: Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis and Governance Risk & Compliance. OrbusInfinity provides unmatched support for transformation use-cases, with hundreds proven business outcomes. OrbusInfinity is a SaaS repository that has a fixed or extensible metamodel. It supports major industry frameworks, including TOGAF, BPMN and ArchiMate. This allows for a comprehensive, governed and single source of truth in the cloud. Book a demonstration to learn more.

vCIO Hero is an innovative virtual CIO platform specifically designed for managed service providers (MSPs) that prioritizes quarterly business reviews (QBR) by enhancing strategy evaluations with advanced ICT audit tools, traffic-light risk assessments, and structured recommendations categorized as “Good/Better/Best” through a user-friendly visual solution builder. The platform features critical components such as an ICT overview, detailed audits with commentary, multi-option recommendation modules, and a Kanban-style roadmap to facilitate strategic planning. It seamlessly integrates with PSA and RMM tools to synchronize data and offers branded client portals to ensure transparency during quarterly business reviews. Distinctively, vCIO Hero not only emphasizes compliance reporting but also focuses on boosting sales conversion, enabling MSPs to simplify complex technology stacks, cut down on expenses, and accelerate decision-making through established sales psychology principles. Additionally, it is available as a standalone product or within Invarosoft’s Stack Saver bundles, making it a viable alternative to individual tools like ScalePad Lifecycle Insights and vCIO ToolBox. With its comprehensive features, vCIO Hero is positioned to significantly enhance the efficiency and effectiveness of MSPs in managing their clients' IT needs.

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

Humanize IT serves as a revolutionary platform for communication and QBR acceleration tailored for MSPs, shifting the focus from traditional presentations to structured, interactive client discussions. Utilizing a comprehensive four-step framework, it is enhanced by coaching, ready-to-use templates, automated evaluations, budgeting resources, and customized client dashboards. The platform seamlessly integrates with PSA systems to synchronize opportunities and data, streamlining QBR preparations and saving between 6 to 12 hours for each review while offering insights like client engagement scores, whitespace analysis, and various personas (such as vCIO and CISO) that facilitate significant conversations. By providing weekly coaching sessions and fostering a peer community, MSP teams cultivate strategic selling practices and establish trust-based relationships with clients. Humanize IT not only transforms technical dialogues into value-driven conversations, thereby increasing client retention and upselling success, but also enhances the profitability of MSPs, all within a SOC 2-certified framework that guarantees consistent and reliable service delivery at scale. Ultimately, this innovative approach empowers MSPs to engage more effectively with their clients, fostering long-term partnerships and driving business growth.

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.

ScalePad, previously known as Warranty Master, offers an automated solution for managing hardware, software, and warranty services efficiently. Join over 8,000 partners and streamline your asset lifecycle management while gaining essential insights that enhance both productivity and profitability. Are you in search of a straightforward method to access comprehensive insights on your hardware and software assets, including potential revenue opportunities, comparative asset information, and a detailed, sortable inventory list? Check out our video to discover how ScalePad simplifies the asset management process! Effortlessly gather crucial data from your integrations and manage both software and hardware simultaneously to reduce downtime. Our user-friendly reports are designed for clarity, benefiting both your team and clients, while fostering stronger relationships through honest and insightful information. With extensive connections to manufacturers like Dell, HP, and Lenovo, you can rely on ScalePad for real-time, accurate, and updated data that keeps you informed and ready to make strategic decisions. This innovative platform is designed to adapt to your needs, making it an invaluable tool for any organization looking to optimize asset management.

Optimize your portfolios to drive strategic transformation using Planview Barometer Integrated Portfolio Management software. Previously known as BarometerIT, Planview Barometer empowers both business and IT executives to evaluate and rank enterprise projects and portfolios, facilitating informed strategic decisions throughout the organization. By gaining insights into the interconnections among projects, capabilities, and applications, you can make quicker and more effective decisions. Monitor the portfolio's lifecycle as concepts evolve into initiatives and further along that continuum. Gain clarity on your project portfolio roadmap while assessing how your strategic choices affect resources and financial allocations. Prioritizing security, Planview upholds the confidentiality of customer data as a fundamental principle. The company complies with rigorous standards and regulations, and it undergoes independent assessments to ensure compliance validation. This commitment to security and transparency fosters trust and reliability in the management of your portfolio.

Integrated enterprise project portfolio management (PPM), Application Lifecycle Management, and Application Portfolio Management (APM), all on Salesforce 1 cloud platform. Cloudbyz PPM solution gives organizations visibility, insight, control, and control over all work. The solution gives you the tools to align resources, projects, goals, and optimize business strategy and performance. It improves decision-making, optimizes resource utilization, and increases operational efficiency.

ScalePad Backup Radar offers an automated, cloud-based solution for backup monitoring and reporting, tailored for managed service providers. This tool aggregates backup statuses from over 300 integrations, including primary RMM, PSA, and backup systems, across servers, workstations, virtual machines, and NAS devices, all displayed in a customizable dashboard. It identifies vulnerabilities, facilitates trend analysis, and prioritizes actionable alerts by utilizing an intelligent ticketing system that organizes, appends, and automatically closes notifications to minimize distractions. Additionally, Backup Radar provides customizable, color-coded reports that can be scheduled flexibly and integrated within ScalePad’s Lifecycle Manager for coherent insights for clients. Compliant with SOC 2 Type II and ISO 27001 cybersecurity standards, the platform also features seamless API-driven integrations with PSA ticketing systems, allowing for the automation of incident workflows and the upkeep of compliance. This comprehensive solution is designed to enhance efficiency while ensuring that managed service providers can deliver consistent and reliable backup services.

Bizzdesign Horizzon is a collaborative business change platform. It provides invaluable insights into strategic business initiatives, and triggers changes across all key disciplines. Bizzdesign Horizzon is praised for its ability to accelerate the pace of change in teams and individuals. Describe processes and system interactions is very efficient. The views give a complete overview for easy access to documentation. All components become more transparent through modeling. Our Organizational Value Assessment and pre-configured templates of our Change Capabilities help you prioritize and provide valuable answers to stakeholders quickly. Our agile "Value Sprint" delivers all of this. We also offer individual services and customer success packages to help our customers succeed. Included are world-class support, e-learning and training, core design capability, expert inquiries, etc.

UMT360's Strategic Portfolio Management Solution provides critical portfolio management capabilities that many organizations are lacking. UMT360 ensures that you have the right business planning and controls in place to help model and analyze all aspects and align investments with strategy, accelerate business transformation, and facilitate business growth. Our unique approach allows clients to incrementally deploy the capabilities they need to gain visibility, gain insight, and establish enterprise connections to accelerate business transformation and improve decision-making. These are key capabilities: * Governance Controls for All Portfolios * Demand & Innovation Management * Forecasting and Budgeting * Resource Utilization & Management * Outcome Management * Strategic Portfolio Analysis * Roadmapping and Release Management * Business Intelligence & Metrics

SAP LeanIX empowers enterprises to accelerate digital transformation through clear, data-driven visibility into their software ecosystems. Acting as the central hub for enterprise architecture management, it enables organizations to plan, track, and optimize their IT landscape with accuracy and agility. The platform bridges the gap between business and IT, giving stakeholders a unified view of applications, technologies, and interdependencies. With AI-assisted tools, such as the Inventory Builder, teams can automatically import and maintain architecture data—reducing manual work and improving decision-making speed. SAP LeanIX helps uncover hidden risks, manage ERP transformations, and implement governance frameworks that support long-term scalability. Its dashboards and reports make it easier to align modernization projects with strategic business outcomes. Customers benefit from dedicated success teams and deep enterprise experience that ensure every transformation initiative delivers measurable value. Recognized as a Gartner® Magic Quadrant™ Leader for four consecutive years, SAP LeanIX continues to set the benchmark for enterprise architecture tools worldwide.

Planview Enterprise One™, which integrates business and technology planning, optimizes all resources, and delivers breakthrough products, services and customer experiences, enables strategic execution to be accelerated. Manage and deliver across all types and technology of work and application portfolios. Transform business requirements into standards that meet strategic objectives. This will reduce cost and mitigate risk. A complete approach to all types of work, including agile, iterative, traditional, and collaborative. Keep teams productive by balancing work and resources. Maximize your use of resources. A scalable user experience ensures that everyone is focused on the right priorities in order to achieve the desired outcomes. Ensure on-time, on-budget project delivery. Projects and people can stay on track with milestones and schedules. Dashboards provide performance insight.

The push for digital transformation is compelling IT departments to expand their capabilities significantly. You are now responsible for gaining expertise in emerging technologies, collaborating with business units to shape digital strategies, and advising on strategic investments that ensure future growth. How can you confidently enhance your contributions? Turn to Alfabet, the leading solution in enterprise architecture management, IT portfolio management, and IT planning tools. Recognized by industry analysts, Alfabet empowers you to make informed IT investments by effectively managing your existing portfolio while proactively planning for what lies ahead. Leverage the most comprehensive meta-model for your IT initiatives, encompassing areas such as portfolio rationalization, strategy alignment, API management, Agile innovation, cloud management, project execution, M&A due diligence, risk management, GDPR compliance, IT governance, and beyond. Engage your stakeholders in the digital transformation process by tailoring Alfabet to resonate with each individual's preferences, ensuring the relevance of information and establishing straightforward procedures for task execution. Additionally, produce tailored roadmaps, insightful reports, and streamlined workflows that align with stakeholder interests and objectives, fostering a collaborative environment for successful digital initiatives. This approach not only enhances stakeholder buy-in but also drives a more cohesive digital strategy across the organization.

Smart KPIs can be used to monitor the progress and make use of what-if scenarios to help you determine the best mix of deliverables and investments. PPM integrates with most popular Agile tools such as ALM Octane and Agile Manager, CA Rally Jira, VersionOne, CA Rally, Jira and many others. Manage programs, projects, requests and other tasks proactively For faster project completion and success, it is important to understand risks and avoid resource spillages. Easy collaboration and process control make it possible to scale across your entire company, even for remote and distributed teams. Lean portfolio management can be used to make better scheduling decisions, decide where resources should spend their time, reduce costs, and improve productivity. For executives and stakeholders, continuous strategic engagement. All you need to do is one place: portfolio optimization and what-if analysis. The application portfolio management addon can help you to streamline application usage and business needs.

Utilize ContraForce to streamline investigation workflows across multiple tenants, automate the remediation of security incidents, and provide outstanding managed security services. Achieve cost-effectiveness through scalable pricing while ensuring high performance tailored to your operational requirements. Enhance the speed and scale of your current Microsoft security infrastructure with effective workflows, integrated security engineering tools, and advanced multi-tenancy features. Benefit from response automation that adjusts to the context of your business, offering comprehensive protection for your clients from endpoints to the cloud, all without the need for scripting, agents, or coding. Centrally manage various Microsoft Defender and Sentinel customer accounts, along with incidents and cases from other XDR, SIEM, and ticketing systems. Experience a consolidated investigation platform where all your security alerts and data are accessible in one place. With ContraForce, you can seamlessly conduct threat detection, investigations, and response workflows in a unified environment, enhancing the overall efficiency and effectiveness of your security operations.

The Strategy Overview is an automation platform designed for vCIOs and quarterly business reviews, created by managed service providers (MSPs) to enhance client strategic planning and facilitate digital transformation. It streamlines the quarterly business review process by automating tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting on Office 365 and asset lifecycles, utilizing a modular template engine driven by the Arya AI agent. This comprehensive system connects with various PSA/RMM tools like ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, as well as Office 365, allowing for the synchronization of essential company data like assets, user lists, tickets, warranties, and licensing information. Clients benefit from a customizable white-labeled portal that presents detailed insights into their strategy, health scores, and essential data points such as asset and user information, tickets, budgets, and roadmaps. Furthermore, the platform automatically refreshes warranty and asset data, which helps MSPs dramatically cut down on quarterly business review preparation time from several hours to mere minutes, while also standardizing processes, highlighting security and compliance insights, promoting proactive recommendations, and transforming assessments into strategic avenues for revenue growth. This innovative approach not only enhances efficiency but also empowers MSPs to deliver more value to their clients.

Highlight empowers you to showcase your worth while honing in on insights that foster genuine connections. By facilitating valuable insights, you can cultivate strong relationships, as customers desire to have you as a reliable team member. This platform ensures that communication is rich in information and promotes transparency, catering to the needs of both you and your clients. By enhancing how customers interact with you and their own networks, you provide timely insights that create a unique experience, focusing on achieving results over mere transactions. By contributing value throughout each stage of the engagement process, you enhance the significance of your service. Remaining visible to customers, you can deliver impactful experiences and tangible outcomes that drive growth. Designed specifically for the success of service providers, Highlight fosters trust and transparency through effective communication and insights. With customized interfaces for sales teams, service managers, and clients, everyone has access to the essential information needed for informed decision-making, ensuring a seamless collaborative experience for all parties involved. This interconnected approach not only elevates customer satisfaction but also enhances overall business performance.

Cynomi's AI-driven automated vCISO platform is leveraged by MSSPs, MSPs, and consulting firms to consistently evaluate their clients' cybersecurity measures, formulate strategic remediation approaches, and implement them effectively to mitigate risks. As small to medium-sized businesses and mid-market organizations increasingly require proactive cyber resilience and persistent vCISO services for evaluating their security postures and improving compliance readiness, the demand for such services continues to rise. However, many managed service providers and consulting firms face challenges due to their limited resources and expertise when it comes to delivering comprehensive virtual CISO services. Cynomi addresses this gap by empowering its partners to deliver scalable vCISO services without the need to expand their current resources. With Cynomi’s platform, which is informed by the knowledge of top-tier CISOs, users can access automated risk and compliance evaluations, receive customized policy generation, and obtain actionable remediation plans complete with prioritized tasks, task management features, progress monitoring, and reports tailored for clients. This innovative solution not only streamlines the provision of security services but also allows firms to enhance their offerings and better serve their clientele.

By 2020, more than 170 organizations from 31 countries and 44 industries will use Prolaborate for architecture information sharing. Enterprise Architect is the tool of choice for architects and models around the world for over a decade. It has more than 1 million registered users. Prolaborate, on the other hand, is quickly becoming the essential tool for Sparx users. Prolaborate's goal is to help business stakeholders make better decisions faster by providing the right information at the right time. Sparx Systems Prolaborate lets You 1. Share information about your EA models and simplify them with stakeholders. 2. You can publish them in knowledge management software like Confluence or SharePoint. 3. Discussions and reviews can be used to collaborate with users from the business world and those who are not EA users. 4. Integrate with Jira Azure DevOps. 5. Visualize model data through dynamic charts and visualizations.

Automated Optimization for AWS Savings Plans and Reserved Instances streamlines the entire process of planning, purchasing, and enhancing your cloud commitments portfolio. Eco facilitates the lifecycle management of reserved instances, crafting a cloud commitment portfolio that is both high in return on investment and low in risk, tailored to your current and future requirements. By pinpointing and liquidating unused capacity while acquiring suitable short-term, third-party reservations from the AWS Marketplace, Eco allows you to reap the benefits of long-term pricing without being tied down financially. This approach ensures that you achieve the highest possible return on investment from your cloud commitment purchases through thorough analysis, adjustments, and alignment of unutilized reserved instances and Savings Plans with resource demands. Additionally, Eco automates purchasing strategies for reserved instances throughout their lifecycle in the AWS Marketplace, guaranteeing that workloads are perpetually operating at the best pricing. Collaboration between Finance and DevOps teams is enhanced by providing full transparency into compute consumption and automating the selection of optimal reserved instances, ultimately leading to a more efficient cloud resource management process. With these capabilities, organizations can adapt more swiftly to changing needs while optimizing their cloud expenditure.

Utilize data analytics and real-time data-driven decision-making frameworks to create, visualize, measure, analyze, and enhance strategies, objectives, transformations, projects, and innovations, all within a single collaborative platform designed for stakeholders. By leveraging Dragon1, organizations can effectively prioritize, design, implement, and manage digital transformation initiatives involving IoT, blockchain, artificial intelligence, machine learning, microservices, cybersecurity, DevOps, mobile technologies, cloud computing, automation, data lakes, robotization, and big data management. The Dragon1 Enterprise Architecture software platform features an intelligent AI chatbot, offering seamless integration for importing, improving, and reusing data through Excel sheets. This approach significantly boosts customer engagement, optimizes supply chains, and enhances user experiences within the digital ecosystem, ultimately serving as a cohesive and efficient decision-making system. Additionally, the comprehensive visualization tools provided can help teams better understand project dynamics and engage stakeholders more effectively.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

If managed service providers (MSPs) fail to engage in ongoing discussions with their clients about potential business growth opportunities, resolving challenges, and cutting expenses, they risk becoming interchangeable vendors, vulnerable to being replaced by the cheapest option available. To address this issue, we developed the GetInSync platform, designed to empower MSPs to stand out in a crowded marketplace by focusing on their clients' business challenges rather than merely addressing IT problems. Through our GetInSync framework and software-as-a-service solution, we assist MSPs in navigating three straightforward steps that transition their role from the server room to the boardroom. The first step involves mastering the GetInSync method, followed by a collaborative onboarding process with their clients, and finally, honing their skills in the processes of a fractional chief executive officer. By adopting this approach, MSPs can foster deeper relationships and drive meaningful growth for both themselves and their clients.

Bionic adopts an agentless strategy to gather all your application artifacts, offering a level of application insight that surpasses what your CSPM tool can deliver. It consistently monitors and compiles a comprehensive inventory of your applications, services, message brokers, and databases. By integrating seamlessly into CI/CD pipelines, Bionic identifies significant risks within the application layer and code, enabling teams to assess security posture during production. Additionally, Bionic conducts thorough code analysis, checking for critical CVEs while delivering profound insights into the potential impact of attack surfaces. The platform prioritizes code vulnerabilities with consideration to the overall architecture of your applications. Furthermore, you can establish tailored policies to rank architectural risks according to your organization's specific security requirements, ensuring that security measures align with business needs and regulatory standards. This comprehensive approach empowers teams to proactively address vulnerabilities and enhance the overall security framework of their applications.

Thread is the no-code AI Service Desk built specifically for Managed Service Providers (MSPs) who want to modernize operations without adding overhead. It combines conversational AI, triage automation, and unified chat tools into a single platform that connects seamlessly with your PSA systems like ConnectWise, Halo, and Autotask. In just 30 minutes, MSPs can deploy AI agents that automatically handle intake, prioritize tickets, assign categories, and complete time entries. The result: technicians gain back valuable hours, with response times improving up to 5x and resolution times reduced by 78%. Thread’s intuitive inbox interface eliminates refreshes and syncs every ticket, conversation, and update across platforms like Teams, Slack, and Messenger. Its Planner view allows easy scheduling, thread management, and collaboration—all in real time. With agentic triage, you don’t just automate tickets—you deliver smarter, faster service experiences that scale with your business. Designed for modern MSPs, Thread is the ultimate operating system for high-performing service teams.

ABACUS is used by companies worldwide to manage Enterprise Architecture, IT and Business Strategy and Digital Transformation. ABACUS users deliver insights and value quickly:  Import data in minutes from SharePoint, Excel, Visio, Google Sheets, ServiceNow and CMDBs, and using ABACUS’ REST API Choose from industry standards, framework and metamodels. Configure a metamodel specific to your enterprise Data owners across your organization can collaborate with editable cloud-based data lists, diagrams and dashboards. Automate cost roll-ups, business fit, technical fit and security scores. Set up calculations and metrics design for your enterprise. Compare future state architecture options for effective scenario analysis Report with rich visuals including interactive Gantt charts, capability maps, heat maps, treemaps, Graph View, charts and dashboards  ABACUS is used to deliver Enterprise Architecture strategy, Application Portfolio Management, Business Process Management, Solution Architecture, Information and Data Architecture, Cybersecurity, Cloud Migration, Technical Debt Management, Governance & Compliance, IT Service Management.  ABACUS is available either on-premise or as a browser-based SaaS tool. 

UNIFIED vCIO MANAGEMENT PLATFORM. Simplify Technology Business Reviews by integrating vCIO functions, technology alignment strategies, and network documentation into a single platform. Document. Capture your clients' network information within our comprehensive documentation system. Review. Conduct Technology Audits using pre-built templates for efficiency. Present. Share the findings and grant clients access to their personalized QBR dashboard. Features Highlights. Access all necessary tools within one user-friendly solution. vCIO Dashboard. A unified interface offers quick insights into critical aspects of clients' network and security operations. Consolidate data from various sources into an intuitive dashboard. Provide clients with limited access to the information that matters most to them. Technology & Security Review Frameworks. Utilize straightforward QBR frameworks. Benefit from ready-to-use QBR templates that adhere to industry standards such as NIST CSF, ISO27001, PCI, HIPAA, and more. Additionally, our platform ensures that both accountability and transparency are maintained throughout the review process.

AdaptiveCloud™ is an innovative cloud platform developed by IP Pathways, a top-tier IT service provider in North America. Understanding the challenges that managed service providers encounter while assisting clients in navigating and utilizing the cloud for their growth, we are committed to helping you overcome these obstacles. As a channel partner, you gain not only essential tools but also the comprehensive support and resources necessary to deliver a complete cloud solution to your clients. With the surge in cloud migration during 2022 alongside a shortage of IT talent and hardware, now is an opportune moment to join us as a partner and enhance your service offerings. Utilizing AdaptiveCloud™, you can present a comprehensive solution that encompasses cloud infrastructure management, data protection strategies, and the overall management of your customers' IT assets. Everything operates seamlessly on AdaptiveCloud.™ You have the authority to allocate resources flexibly as required, or you can choose to collaborate with us to handle management on your behalf. Ultimately, the decision is yours, empowering you to tailor services according to your clients' specific needs. The adaptability and control offered by AdaptiveCloud™ make it an essential tool for your business growth.

Develop strategies to manage end-of-life applications and safeguard your company. Stay proactive by ensuring your applications are in harmony with your organization’s core strengths. Formulate comprehensive roadmaps that predict and assist future business strategies effectively. Utilize a consolidated interface to make informed decisions powered by actionable, real-time insights. Employ data-driven analysis to determine whether to invest in, maintain, or replace your business applications. Align your technology investments and services to business value streams through capability-focused planning. Additionally, oversee technology risk by tracking the versions and lifecycles of essential business applications to ensure their reliability and effectiveness. By doing so, you will create a more resilient and adaptive business environment for future challenges.

Introducing a robust MSP IT Roadmap application specifically designed for vCIOs that enables the creation of precise 5-Year IT Roadmap plans for clients quickly and efficiently, leveraging real-time updates on warranty details, purchase dates, and end-of-life timelines. This tool enhances project planning, facilitates agreement modifications, and streamlines asset replacement processes while ensuring warranties are thoroughly tracked. Users can prepare quarterly reports for QBRs in significantly less time, allowing for proactive client budgeting with reliable forecasts for cloud services, hardware, software, and other IT solutions. Additionally, the app generates customizable reports, budgets, and summaries that can be tailored with distinct branding options such as colors and logos for a professional touch. To further enhance user experience, the application includes comprehensive help features that provide ease of navigation and continuous support, ensuring that vCIOs can deliver exceptional service to their clients. With these capabilities, the app not only simplifies the management of IT assets but also empowers clients to make informed decisions about their IT investments.

Experience-enhancing software tailored for Managed Service Providers (MSPs) and IT teams is here to elevate your customer satisfaction, efficiency, security, and communication. By integrating your professional services automation (PSA) or IT service management (ITSM) tools with features like applications, bots, forms, approval workflows, sentiment analysis, push notifications, and a client portal, you can customize each app for individual clients, thereby boosting customer satisfaction and net promoter scores (NPS). Customers appreciate having all their needs met in one accessible interface. With ITSupportBot™, you can potentially decrease support tickets by as much as 10%, utilizing our integrated 'Self-Service Bot' to minimize unnecessary inquiries and our 'Smart Engineer Bot' to ensure engineers receive accurate ticket information on the first attempt. This leads to reduced administrative burdens and increased job satisfaction for engineers. Gain a compelling unique selling advantage that empowers you to deliver exceptional experiences, outshine competitors, and secure more monthly recurring revenue (MRR) contracts. Delivering such tailored solutions not only enhances productivity but also fosters long-lasting client relationships.

HappySat is a feedback collection platform designed specifically for Managed Service Providers (MSPs), effectively simplifying the process of conducting both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through seamless integration with Professional Services Automation (PSA) tools. The system utilizes a four-smiley-face scale to gather client feedback for everyday tasks, projects, and onboarding processes, while NPS surveys assess overall client satisfaction levels. With real-time reporting and notifications, MSPs can easily celebrate achievements and quickly respond to any negative feedback received. The platform features an embedded survey option that integrates smoothly with leading PSA systems like ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, ensuring a rapid setup process and centralizing feedback management within current workflows. HappySat can be employed either as a standalone solution or as part of Invarosoft’s Stack Saver bundles, providing a comprehensive tool for collecting and analyzing client feedback in one convenient platform. Furthermore, this versatility enhances the ability of MSPs to improve their services continually based on the insights gained from client responses.

Growth is not always a certainty, which is precisely why we developed Atria, a comprehensive portal for managing Active Directory, Workspace, and Microsoft 365 that enables managed services providers to scale their operations more effectively. Atria equips you with the necessary tools to automate and standardize service delivery, significantly decreasing the volume of helpdesk tickets and escalations while enhancing overall operational efficiency. Whether your goal is to simplify service tickets and tasks, enhance your helpdesk capabilities, or provide customers with self-service options, Atria is the solution that can assist you, ensuring you realize tangible savings in time and resources swiftly. With two decades of expertise in the managed services field, Atria is meticulously crafted to support your business's growth. Unlike most helpdesk tools that function solely as ticketing systems, which gather information before executing tasks, or as workflow systems that merely shuffle tasks among teams, Atria uniquely focuses on optimizing the specific tasks you perform—from user provisioning to license acquisition—effectively streamlining the entire process for maximum efficiency. By leveraging Atria, you can position your business for sustained success in a competitive landscape.

Barracuda Intronis Backup – MSP is a software-based backup and disaster recovery (BDR) solution that aims to enhance customer value by safeguarding essential data while simultaneously providing avenues for profit expansion and business growth. The combination of Intronis Backup and the ECHOplatform offers a comprehensive software-only approach that surpasses basic file-and-folder backups, delivering secure hybrid solutions for local and cloud data protection, all wrapped in a straightforward pricing model along with a unified management interface. With a predictable fixed cost per small and medium-sized business (SMB) site, Intronis Backup ensures financial stability for managed service providers (MSPs). This fixed pricing structure not only facilitates margin development for MSPs but also positions data protection as a catalyst for business growth. Additionally, Intronis Backup comes equipped with essential management and reporting tools tailored to effectively support SMBs, and MSPs can further enhance their operational efficiency through seamless integrations with key business applications. As a result, the solution empowers MSPs to streamline their processes while focusing on delivering exceptional service to their clients.

Planview PPM Pro, previously known as Innotas, is designed to enhance the effectiveness of Project Management Offices (PMOs). This secure, cloud-based Project Portfolio Management (PPM) tool offers a comprehensive approach to overseeing PMO functions. It covers all aspects from demand intake management to portfolio performance reporting, allowing teams to elevate their PMO operations. Whether you're initiating your PMO journey or seeking to enhance its capabilities, Planview PPM Pro™ software provides the tools necessary to gather, rank, and implement projects, thereby enabling PMOs to direct their resources towards the most impactful tasks. Establishing a centralized project portfolio can lead to greater visibility into both projects and resources, which fosters governance and enhances execution throughout the organization. Additionally, it helps capture project requests and new ideas efficiently, preventing the challenges associated with intake overload, while also allowing for effective management of work demand through strategic scoring and prioritization. By adopting Planview PPM Pro, organizations can streamline their project management efforts and drive significant value from their initiatives.

A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.

Elements like digital transformation, disruptive innovation, evolving business models, security vulnerabilities, regulatory requirements, and hybrid architecture projects significantly complicate and heighten the risks associated with your IT strategy and planning. Global 500 companies utilize our EOS ITPM Platform and its applications to effectively gain insight into and manage these risks. This platform provides a comprehensive overview of all IT assets, their interconnections, and cost distributions, serving as the definitive reference point for CIOs, PMs, EAs, and others seeking to oversee the IT portfolio throughout the organization. For executives, the EOS ITPM Platform offers actionable insights through a data-centric approach that provides quick value, is user-friendly, and seamlessly integrates with existing specialized solutions. Additionally, the platform's combined portfolio, planning, and road mapping capabilities allow you to translate and align your business goals with bimodal work units, enhancing strategic alignment across the board. By leveraging these features, organizations can better navigate the complexities of their IT landscapes while optimizing resource allocation and project execution.

End users gain a powerful tool that enables them to swiftly choose IT products tailored to their business goals, financial resources, and overall company needs, while also facilitating a detailed comparison of various competing solutions and allowing for an assessment of the prospective benefits of their implementation. Suppliers experience a significant decrease in the routine tasks associated with specification selection and commercial proposal preparation, and vendors benefit from an enhanced resource for lead generation and the growth of their partner network. By streamlining several conventional processes through automation, the creators of this project have successfully cut down transaction completion times and improved the ability to forecast return on investment. Ultimately, ROI4CIO undoubtedly provides businesses with a distinct competitive edge, fostering quicker and more efficient development. This innovative approach not only simplifies operations but also encourages strategic decision-making for future investments.

The complexity of your IT environment is increasing every day, encompassing both your on-premises data center and various public and private cloud solutions. Applications frequently collaborate across different platforms to deliver a cohesive business service. This is where Syncsort Capacity Management comes into play, offering an automated and unified perspective of your IT resources, regardless of their location. It includes support for all significant platforms, whether on-premises or in the cloud. Syncsort Capacity Management provides ongoing monitoring of server, application, and network resources, delivering comprehensive and actionable insights into all your IT metrics. By implementing Syncsort Capacity Management, you can replace cumbersome ad-hoc inquiries, tedious manual tasks, and unreliable spreadsheets. This not only saves time and reduces errors, but also enhances your ability to adapt and scale in response to your business's needs. Additionally, Syncsort Capacity Management streamlines the continuous gathering and storage of performance monitoring and alerting data for all systems and applications, ensuring you stay ahead in a dynamic IT landscape.

Automated source code analysis of hundreds of applications in a week for Cloud Readiness, Software Composition Analysis (Open Source risks), Resiliency, Agility. Objective software insights combined with qualitative surveys for business context.

Heroix believes in simplifying IT monitoring. This helps our customers save time, money, and effort. Heroix has decades of experience in system management and knows what it takes for elegant, yet powerful IT solutions. Our all-inclusive agentless monitoring system, Longitude, covers the entire technology stack, from physical to virtual, cloud to cloud, server to server, network to server, IT infrastructure to application. Longitude is used in tens of thousands worldwide, in large and small enterprises. Longitude's intelligence and efficiency allow for better results and less effort. It also provides exceptional versatility to address unique management challenges and routine tasks, helping our customers save time as well as money. To learn more - access our online demo environment at https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fgo.heroix.com%2Flongitude-live-demo-and-download

Aplas serves as a comprehensive tool for indexing and mapping software, enabling users to gather, organize, and comprehend software architecture effectively. It features three essential functional stages that streamline the process of managing software asset metadata: Connect/Index, Map/Style, and Publish. This structured approach guarantees real-time synchronization, meaning any changes made in Confluence will instantly reflect on the published map without requiring manual updates. Various repositories contribute to the collection of software asset metadata, encompassing project management systems, source-code repositories, and enterprise architecture tools. The field of software mapping represents a revolutionary concept aimed at providing insights into software on a large scale. Aplas primarily aims to disseminate information throughout your organization, offering a continually expanding array of user interfaces that can be showcased on your landing page. Among these are Metasearch, which functions like a Google Search interface, and Metamap, reminiscent of Google Maps, both designed to enhance user experience and accessibility. These innovations position Aplas as a vital resource for organizations seeking to maximize their understanding of software assets.