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Description

A disk fills up on a client machine at 2am. Helios notices, works out the cause on the device itself, writes a reversible fix, and waits for a human to approve it. Then it closes the ticket and records what changed. That is the difference between Helios and the RMM you are probably running. Most tools are excellent at telling you something is wrong and then stopping. Helios was designed around the AI doing the work, not summarising it. What you get in one hosted platform: device and network monitoring, Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access with no second vendor to buy, a full service desk, client billing, and branded portals your clients log into. Quarterly reviews are generated for you. Asset lifecycle and backup state are tracked without extra tooling. The AI earns its place. It answers questions about your fleet in plain English, forecasts which disks will run out and roughly when, and treats several machines dropping at once as a single outage rather than twenty separate tickets. Inbound support email is triaged and answered in the customer's own thread. One lightweight agent covers Windows, Windows Server, macOS and Linux, and every build is code-signed. Plans are priced per workspace rather than per technician, so hiring does not cost you more. Launch is £4 per device monthly, from 5 to 25 devices with a £20 floor. Starter is £99 for up to 50 devices. Growth is £199 for up to 250 and adds a white-label portal. Scale is £399 for unlimited devices. Every plan includes every feature. Trials run 14 days and take no card.

Description

Lifecycle Insights by ScalePad serves as a cloud-based platform designed specifically for managed service providers (MSPs) to enhance client engagement through vCIO services and quarterly business reviews. This platform seamlessly integrates with various tools such as PSAs, RMMs, and hardware vendors, automating the aggregation of essential data related to assets, contracts, users, and security awareness into one central hub. It features a collection of templated risk assessments, interactive generators for QBR and budget reports, as well as tools for contract management and meeting organization, alongside a customizable assessment builder. Utilizing a proprietary digital maturity index and forecasting capabilities, it effectively identifies technology risks and estimates total cost of ownership, facilitating the transformation of insights into actionable initiatives complete with roadmaps and scorecards. Furthermore, additional integrations such as Crewhu CSAT/NPS feedback and INFIMA security training enhance the reporting process by incorporating client satisfaction and security metrics directly into the analyses. By consolidating various functionalities, Lifecycle Insights ensures that MSPs can deliver comprehensive and insightful reports to their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Anthropic Yes 
Apple iOS Yes 
Autotask PSA No 
Cisco Meraki No 
ConnectWise PSA No 
INFIMA No 
IT Glue No 
KnowBe4 No 
Liongard No 
Microsoft Defender for Business Yes 
Microsoft Power BI No 
Microsoft PowerPoint No 
Microsoft Word No 
NinjaOne No 
SmileBack No 
Syncro No 
Ubuntu Yes 
Windows 10 Yes 
Windows 11 Yes 

Integrations

Microsoft 365 Yes 
Anthropic No 
Apple iOS No 
Autotask PSA Yes 
Cisco Meraki Yes 
ConnectWise PSA Yes 
INFIMA Yes 
IT Glue Yes 
KnowBe4 Yes 
Liongard Yes 
Microsoft Defender for Business No 
Microsoft Power BI Yes 
Microsoft PowerPoint Yes 
Microsoft Word Yes 
NinjaOne Yes 
SmileBack Yes 
Syncro Yes 
Ubuntu No 
Windows 10 No 
Windows 11 No 

Pricing Details

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Yes 
Free Version No 

Pricing Details

$149/month
Complete customer success

$15/month/per licensed client:
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Helios

Founded

2024

Country

United Kingdom

Website

heliosmsp.io

Vendor Details

Company Name

ScalePad

Founded

2015

Country

Canada

Website

www.scalepad.com/lifecycle-insights/

Product Features

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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