Alternatives to Ignatiuz HelpDesk

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

An exceptional helpdesk solution tailored for your SharePoint environment significantly enhances the standard of your IT support services while promoting both efficiency and transparency. Users can submit requests via a website form or email, which are subsequently transformed into a centralized ticket list. HelpDesk operators receive immediate notifications about new incoming requests or user responses, effectively preventing any breaches of service level agreements (SLAs). The system tracks response times and allows for escalation or alerts regarding impending deadlines for requests, ensuring timely management. Detailed reports on the quality of support services can be generated to monitor key performance indicators. Additionally, if a request is not addressed within the designated timeframe, it is automatically escalated. Clients can confirm resolutions, reducing the risk of overlooked requests through a comprehensive suite of automatic notifications and escalation options. Furthermore, the system helps decrease the volume of incoming requests by proactively presenting related articles from the integrated knowledge base before a request is submitted, thereby enhancing user self-service capabilities. This approach not only streamlines the support process but also empowers users to find solutions independently, ultimately leading to a more efficient helpdesk operation.

You can seamlessly integrate your current O365 Active Directory (AD) with the SteadyPoint Helpdesk add-in, enabling you to onboard users to the platform with ease. All your data is securely stored on SharePoint online within your Office 365 tenant, ensuring that we do not retain any of it. The SteadyPoint Helpdesk app is equipped with a robust suite of tools designed for internal users, and it also functions as a ticketing system for external users via Office 365 services. Users can access the Helpdesk portal through Office 365 or submit tickets via email, which are conveniently aggregated for management. Our mobile-responsive solution is designed for optimal functionality across devices, promoting enhanced collaboration among team members. This approach allows you to effectively close the feedback loop, providing valuable insights into areas that may need improvement. Additionally, this ensures a streamlined experience for both internal and external users alike.

Accelerate ticket resolutions in real-time by approving, assigning, and addressing them using cutting-edge AI technology. Experience a range of innovative features, including integrated field support, ticket creation through WhatsApp, chatbots, and self-service portals. Harness prebuilt helpdesk workflows driven by ML/NLP algorithms, eliminating the need for agents and customers to sort through allocations based on product catalogs or issue classifications. Effortlessly enhance critical KPIs such as CSAT, FCR, and CES while gaining insights by transforming customer analytics into actionable helpdesk strategies. Utilize a unified source of truth that empowers agents to deliver personalized interactions, ensuring customers feel appreciated and understood. Seamlessly integrate with external applications to elevate customer support, all while minimizing time, effort, and operational costs. Quickly connect with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk streamlines processes with its user-friendly interface, significantly boosting agent productivity for more proactive customer assistance. Ultimately, this comprehensive approach not only improves customer satisfaction but also optimizes overall service efficiency.

Reporting and Management for Microsoft 365. Azure Active Directory, SharePoint Online and Exchange Online. Multi-Tenant Reporting and Management in single pane of glass! Single view vs multiple portal windows.Single view vs multiple portal windows. Azure Account Provisioning and Deprovisioning - Easily create and delete users with time saving options. Import new Azure Users from CSV with the ability to include most common attributes with specific rules to define password complexity requirements. Plus set multiple Group Memberships. Restore Soft-Deleted Users - includes 'AutoReconcileProxyConflicts' Create Azure User with Required Attributes. Terminate (Disable) or Delete selected User Account(s). Azure User and Group Reporting - Customizable User reporting to show exactly what you need! Azure User Management - Customizable User Management! Azure Group Membership Management - Easily add and remove members in a Group Azure Secure Permissions Delegation - Remove native change permissions for your helpdesk! Exchange Online Reporting - Easily document your Online Exchange Mailboxes. SharePoint Online Reporting - Easily document your Online SharePoint Sites. Multiple security options available.

Enhance the support experience for both customers and employees with a help desk software that can be set up in mere minutes and at a significantly reduced cost. Are you still relying on spreadsheets and emails to manage requests? Mojo Helpdesk consolidates everything into one intuitive platform. Reduce the volume of incoming requests by utilizing the integrated knowledge base. With Mojo, everything remains orderly, as tickets can be easily assigned and tagged. Thanks to Mojo's automation features, these processes can be handled seamlessly without manual intervention. Designed as a user-friendly cloud ticket tracking system, Mojo Helpdesk empowers organizations to deliver exceptional service to both employees and customers while keeping expenses low. Over a decade ago, Metadot, the company behind Mojo, recognized the need for a help desk solution that could provide our clients with personalized, engaging, and natural interactions. Unable to find a product that fulfilled our requirements, we took the initiative to create our own. Today, we're proud to offer this solution to organizations like yours, with thousands of businesses, from small teams to larger enterprises, relying on Mojo Helpdesk to efficiently assist their customers and staff every day. The platform's robust features make it an essential tool for any organization seeking to enhance their support operations.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Elevate your support center with a streamlined and effective helpdesk solution. Harness the capabilities of collaborative ticketing to ensure that tickets are prioritized, categorized, and assigned to the appropriate agents, allowing your entire organization to contribute to exceptional customer satisfaction. Empower your clients with the support they deserve through a fully responsive and adaptable user interface. Enjoy a user-friendly admin panel that facilitates easy management of incoming tickets, ensuring efficiency in your operations. With a design that adapts seamlessly across smartphones, tablets, and desktop devices, Service-Run guarantees a consistent experience for all users. Keep your customers informed with automatic email notifications that enhance communication. A ticketing system serves as an essential tool for addressing and resolving issues within your organization, overseeing incidents from their initial capture to final resolution, ensuring a structured approach to incident management. By effectively categorizing and managing tickets, this system not only streamlines operations but also fosters a culture of responsiveness and accountability within your team.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Experience streamlined support team functionality that allows you to manage customer inquiries effortlessly: from contact forms and emails to orders. Efficiently consolidate all customer communication, whether it comes through email, Twitter, or Facebook, into a single platform. Each request is transformed into a helpdesk ticket and directed to the appropriate support team member. Explore options for both downloadable and cloud-based versions. This helpdesk solution is designed to handle a high volume of customer interactions while automatically routing them to the correct department or agent, ultimately minimizing workload and enhancing customer satisfaction. The Open Source PHP HelpDesk offers you the ability to oversee your support agents' workflows, thereby boosting customer contentment. Stay tuned for upcoming features, including response time analytics. The ecommerce-ready customer help desk ticketing system is the ideal choice for organizing customer support for your online or multivendor business, whether you are a small or medium-sized enterprise. This comprehensive solution not only streamlines operations but also fosters a more responsive customer service environment.

Introducing a ready-to-use free helpdesk portal designed to enhance and streamline communication between customers and support teams efficiently. Elevate support engagement levels with our complimentary helpdesk platform, which effectively tackles disorganized mailboxes and unanswered customer inquiries. By automating processes, you can boost overall effectiveness as part of a strategic approach to success. This cloud-based solution is agile, user-friendly, and entirely free, making it easy to set up and tailor to your needs. It also prioritizes security and is compliant with GDPR regulations. Our dedicated helpdesk portal features a robust web-based ticketing system that is not only intuitive and straightforward but also customizable to fit your requirements. Raiseaticket's free helpdesk equips you with the tools necessary to provide exceptional customer support, ensuring that no request goes unnoticed. With this platform, you can transform your customer support experience and foster stronger relationships with your clients.

Teamwork Desk is a comprehensive helpdesk solution that allows you to efficiently oversee your incoming communications and ticketing process from initiation to resolution, all while remaining unobtrusive to the customer. Serving as a centralized support hub for creating help documents and managing inbound inquiries, Teamwork Desk enhances your ability to provide outstanding customer service, enabling quicker problem resolution and allowing customers to access answers, receive support, and monitor their tickets from any device. The Helpdesk Ticketing System offered by Teamwork ensures that your team has complete visibility into all customer interactions in one unified platform, preventing important details from getting lost in fragmented emails and facilitating exceptional support at scale. By transforming emails into tickets, you can foster a more collaborative environment, allowing your team to track, manage, and organize customer interactions from a single location, ultimately making them more responsive and improving the overall customer experience. This streamlined approach not only enhances communication but also significantly contributes to customer satisfaction and loyalty.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.

Build strong teams and satisfied customers using Helprace. This user-friendly helpdesk software is designed for customer support, providing a seamless set of tools for exceptional service delivery. Among its features are ticketing and email management systems, a customer community platform, options for gathering feedback, and a comprehensive knowledge base with documentation. By utilizing Helprace, businesses can enhance their customer interactions and improve overall satisfaction.

Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.

Consolidate your Sales, Service, or Support channels onto a single interface with Adereso Help Desk, the omnichannel platform designed to enhance all aspects of Customer Experience by cutting costs, streamlining operations, and monitoring your team's effectiveness. Seamlessly integrate the most widely used channels into our application, ensuring that no message goes unanswered thanks to our efficient ticketing system. Provide tailored attention for each inquiry, as you can connect platforms like Facebook, Messenger, Live Chat, Email, Twitter, WhatsApp, and more. With our helpdesk solution, you’ll maintain continuity in conversations, as each ticket includes a complete history of interactions, eliminating the need to repeat questions. Effortlessly unify tickets from various channels using Adereso Helpdesk’s omnichannel capabilities, allowing for smooth transitions between different communication mediums. You can also send and receive images or files, such as screenshots or fun Facebook stickers, enhancing the dynamism of your conversations. This level of integration ensures a more cohesive and efficient customer support experience, ultimately boosting satisfaction and loyalty.

Support.cc is a one-stop helpdesk system from 500apps that provides faster and more useful support for your customers. It can improve customer service, increase productivity, increase customer satisfaction, and save time and money. It allows you to manage tickets and create a knowledge base within your customer support software. This will allow you to quickly take care of all your customers' needs. For $14.99 per user, subscribers have access to more than 37+ apps.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

Assist end users in consistently submitting flawless tickets, even when their devices are not connected to the internet. Streamline the diagnostic process for technicians by providing detailed, real-time diagnostics that capture the precise moment an issue occurs, accompanied by a slideshow illustrating the sequence of events leading to the problem before the ticket is submitted—this is particularly beneficial for addressing sporadic and hard-to-recreate issues. Additionally, boost sales with the optional customizable Helpdesk Button, which offers immediate assistance at the simple push of a button, ensuring users can reach out for help effortlessly and efficiently.

Trakdesk offers a highly customizable customer support software and helpdesk solution designed to equip businesses with all the essential tools needed to deliver outstanding customer service and foster customer satisfaction. The inception of Trakdesk stemmed from the realization that the existing customer support software market had become stagnant, leaving us frustrated with the options available. We found the current offerings to be not only slow and outdated but also lacking in user-friendly features and intuitive interfaces. This inadequacy forced customer service representatives to juggle multiple applications just to handle a single task, leading to increased frustration for both agents and customers alike. Consequently, customers often walk away feeling dissatisfied with their interactions. Effective ticket management is crucial in any ticketing system, as it directly influences the overall customer experience. By streamlining support processes, Trakdesk aims to enhance both agent productivity and customer happiness.

Capture emails and content, help people find the right content faster, work more productively, automate workflows and improve team collaboration. All this while protecting your SharePoint data. Our SharePoint solutions will streamline your business processes and SharePoint workflows, and meet your business requirements. Our SharePoint experts at Colligo have developed Microsoft 365 SharePoint solutions that will help organizations become more efficient. Colligo uses SharePoint web parts and custom solutions to help businesses improve SharePoint user experience, Microsoft 365 app functionality, and protect your SharePoint intranet data. Our content management, document management and email management tools allow organizations to simplify records management and compliance, and make the most of their SharePoint investment.

SharePoint Flex CRM caters to businesses of all sizes that utilize SharePoint, aiming to optimize the management of interconnected data. We build on SharePoint's strengths while addressing its shortcomings, ensuring that your organization can leverage our two decades of expertise in relationship management software for substantial benefits. With SharePoint Flex, you can enhance operational efficiency, streamline processes, cut costs, and boost productivity, all while working within your current SharePoint framework. This solution enables you to organize and oversee information effectively, providing valuable insights into your business operations. Specifically crafted to amplify the capabilities and worth of SharePoint, SharePoint Flex facilitates the swift creation of tailored and scalable information and relationship management tools. By capitalizing on your existing SharePoint investment with an affordable yet robust solution like Flex, you are making a wise choice for your business's future. Not only are users already familiar with SharePoint, but Flex simplifies their experience even further, ensuring a seamless transition to enhanced functionality. Ultimately, adopting SharePoint Flex could lead to significant improvements in both efficiency and overall business performance.

Take charge of your upcoming migration to SharePoint or Microsoft 365 with confidence. The process of moving your SharePoint setup can often be intricate and lengthy. Imagine, though, if you could transition from outdated SharePoint systems to the latest versions or Office 365 while minimizing risk and enhancing automation. With Content Matrix, this vision becomes a reality, providing the adaptability needed to match your changing requirements and project schedules. You can seamlessly migrate to SharePoint or SharePoint Online with reduced risk, fewer scripts, and increased automation. Content Matrix efficiently transfers all your data from older SharePoint systems to a modern environment without the need for incremental upgrades. This solution allows for the swift migration of metadata, customizations, workflows, permissions, information architecture, Nintex forms and workflows, and Record Center sites, all while ensuring minimal disruption to users. Additionally, you can enhance the speed of your SharePoint migration by automatically balancing workloads across multiple machines, enabling several migrations to occur at the same time for greater efficiency. This approach not only saves time but also optimizes the entire migration process.

You can migrate your content repositories to File Shares, older versions SharePoint, legacy Document Management Systems, and other third-party Content repository systems. Vyapin's SharePoint and Office 365 migration tool is enterprise-grade, feature-rich, and user-friendly. It handles all the difficult challenges associated with SharePoint migration. Vyapin's SharePoint migration solution doesn't need introduction. Our history speaks for itself! We were the first to offer File Share to SharePoint migration tools to customers around the world. Vyapin's SharePoint Migration software has helped thousands of customers manage complex migration scenarios, whether it be SharePoint Online or on-premise. It has been used with great finesse for over 18 years.

Dockit Metadata Manager allows you to manage all aspects of metadata management within SharePoint. SharePoint content without proper metadata is a storage repository that SharePoint users can access. This results in poor user adoption and under-utilization of SharePoint's powerful capabilities. No matter if you have an established SharePoint environment that is in production or are just beginning to organize your SharePoint metadata, you must have complete control over how it is organized and managed. Find your SharePoint metadata across different elements like sites, lists, libraries, etc. Before you migrate to SharePoint, discover the metadata in your file shares or folders. To further improve your metadata, you must first identify what is there.

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

Unify and align management applications across business functions between the front end and back end. The unified agent desktop is widely used in contact centres. It pulls data from multiple back-end systems and makes it accessible in a unified view. This allows for faster resolution of issues, decision-making, and more first call resolutions. There is also a significant reduction in AHT. Using an integrated CRM and enterprise ticketing, all interactions can be raised instantly and assigned to the appropriate department. A collaborative operations management module that aligns the market survey and debt collections, sales automation, and call centre helpdesk with an integrable ticketing system. It integrates data from multiple sources, and provides trends and analysis. It offers comprehensive functionality for creating reports. Dashboards allow the business user to make sense of the data. These dashboards can contain both historical and current data that can be used to monitor.

SPListX for SharePoint is an advanced application that uses a rule-based query engine to facilitate the exportation of document and picture library contents along with their metadata and related list items, including file attachments, directly to the Windows File System. With SPListX, users can export an entire SharePoint site, encompassing libraries, folders, documents, list items, version histories, metadata, and permissions, to their preferred location within the Windows File System. This versatile tool is compatible with various versions of SharePoint, including 2019, 2016, 2013, 2010, 2007, 2003, as well as Office 365, making it a reliable choice for organizations utilizing different SharePoint environments. Its comprehensive support for multiple SharePoint versions ensures that users can efficiently manage and transfer their data regardless of the specific SharePoint setup they are employing.

Total Support HelpDesk offers a user-friendly SERVER|CLIENT solution that is efficient and straightforward. It operates independently with an integrated CRM system, or it can seamlessly connect with existing external contact managers like Act!, MicrosoftSQL Contacts, Oracle, and Sybase ASE as a HelpDesk Add-on. You can host your database in various environments, whether on a local area network or a Cloud Server, ensuring accessibility from any location at any time via your PC. This comprehensive tool is ideal for businesses or organizations that need to monitor client communications, whether through calls or emails, from the initial contact to resolution. Total Support HelpDesk incorporates built-in workflow features that enable you to reassure clients that their requests are addressed with utmost priority, aiming for rapid solutions. With customizable priorities and a robust escalation mechanism, you can ensure that no inquiry goes unnoticed or unresolved, providing peace of mind for both your team and your clients. Furthermore, its flexible deployment options make it suitable for companies of all sizes, enhancing overall productivity and client satisfaction.

CB Dynamics 365 SharePoint Permissions Replicator closes the security gap and protects your documents by an automatic synchronization between Dynamics 365 privileges and SharePoint permissions. This is the only solution available on the market that does this. Fully automated, ensure safety and security for all Dynamics 365 / CRM documents. There are no more risks of data loss, reputational risk or GDPR violations. Our solution replicates D365 permission schema, and ensures that SharePoint folders conform to your CRM security model. CB Replicator monitors privileges for D365 data items and synchronizes these modifications to respective SharePoint items - instantly and automatically. It works well with SharePoint Structure Creator and the CB D365 Seamless Attachment Extractor.

To maximize the effectiveness of your SharePoint environment, it is crucial to understand its utilization and whether it is generating a positive return on your investment. Webtrends Analytics for SharePoint is specifically tailored to provide insights into SharePoint's intricacies, and it is utilized by prominent companies around the globe to track user behavior and enhance ROI. Investing in SharePoint often requires collaboration among various teams and stakeholders, as well as navigating the complexities of design, implementation, training, and the transfer of numerous vital assets to the platform. Given the significant commitment involved, it becomes essential to ensure that SharePoint is operating as intended. With Webtrends Analytics for SharePoint, you can clearly demonstrate how SharePoint contributes value to your organization through detailed reports on user traffic, content performance, engagement levels, and technological usage, all categorized by user attributes such as department or location. This comprehensive suite of pre-built reports makes Webtrends the premier solution for measuring SharePoint's impact effectively while facilitating informed decision-making for future enhancements. By leveraging such analytics, organizations can continuously optimize their SharePoint investment, ensuring it aligns with their strategic objectives.

imDocShare enables users to view, edit, and synchronize iManage content seamlessly within Microsoft Teams, SharePoint, and various web applications. This innovative tool integrates as a SharePoint add-in, facilitating deployment in both Microsoft 365 SharePoint Online and SharePoint on-premises environments by offering a collection of WebParts suitable for both modern and classic pages. Users can also easily download imDocShare from the Microsoft Teams Apps Store, allowing them to manage and edit iManage content directly within conversations in Microsoft Teams channels. This integration streamlines workflows and enhances collaboration by ensuring that all team members have access to the most current documents and information.

Consolidate all your events from various sources such as Exchange Calendar (Outlook), Google Calendar, SalesForce Calendar, SharePoint Lists, SQL Tables, and XML into a single, user-friendly interface that offers diverse viewing options for easier navigation and reference. Seamlessly manage multiple Office 365 Calendars within SharePoint Online and MS Teams using the Virto Calendar Overlay App, which ensures quick access to all your calendars from one central hub. Enhance the efficiency of your marketing team by utilizing two innovative Virto applications. Streamline your SharePoint tasks with a comprehensive and customizable project management solution that allows for tasks to be displayed and organized in a Gantt chart format. The Office 365 Gantt Chart App enables you to visualize the relationships between your team's tasks over time by converting SharePoint list items into a Gantt chart view. Additionally, the SharePoint Bulk File Upload Web Part simplifies the process of uploading numerous files or documents to a SharePoint document library, making file management straightforward and efficient. This integration not only improves productivity but also enhances collaboration across departments, ensuring that everyone stays on the same page.

Kintivo Forms Anywhere for SharePoint, which is compatible with Office 365, simplifies the process of designing forms for SharePoint without the need for programming by offering a customizable and responsive interface, complete with branding options and custom actions. You can create advanced, mobile-optimized SharePoint forms using a web-based form builder that accommodates your unique design preferences across various devices and screen dimensions. The form preview feature ensures that your forms appear just as you intend before they go live. Once finalized, you can publish your forms across multiple platforms and effortlessly store the submitted data in SharePoint or Office 365. Enhanced security measures, such as SSL encryption and Google ReCaptcha technology, help protect your forms from spam. You have the flexibility to select a sophisticated theme or use your own rich HTML to enhance the design. Moreover, you can embed your forms nearly anywhere using embed codes, similar to how you would with YouTube videos, allowing for placement on SharePoint, SharePoint Online, or any other website, content management system, or eCommerce platform. Remarkably, you can even link the form to an email, ensuring it still submits data to your SharePoint list seamlessly, providing a versatile solution for various use cases. This flexibility enables users to integrate forms into their workflow efficiently and effectively.

Numerous companies leverage Microsoft SharePoint to foster real-time collaboration among employees, partners, and customers. The functionalities of SharePoint allow organizations to transcend mere content storage, empowering staff to establish team sites, develop intranet and extranet portals, and utilize wikis, blogs, and social communities. While these vibrant collaborative spaces can enhance productivity, they also elevate security vulnerabilities, particularly when accessible to outside users. To address these concerns, Trend Micro PortalProtect provides a specialized protection layer that safeguards against malware, harmful links, and other potential threats that SharePoint administrators may not recognize. Its web reputation technology effectively prevents malicious links from infiltrating your web portals, and its robust content filtering mechanism meticulously scans both files and web components within SharePoint to ensure safety. This dual approach not only enhances security but also allows for a more confident use of SharePoint's collaborative features.

ReplyDesk is a complete multichannel ecommerce helpdesk solution, designed to enable sellers to manage all their pre- and post-sale service from a single platform. With integration for the internet's leading marketplaces like Amazon and eBay, shopping carts like WooCommerce and Shopify, social media platforms like Facebook and Instagram, and email services like Gmail and Yahoo, ReplyDesk aggregates all your customer support channels into a single inbox. ReplyDesk also helps you stay on top of your customer service with essential help desk tools like SLA timers, AI-generated and optimized replies, automated help desk features, and a multichannel order management platform for managing orders from all channel in one place.

Experience the extensive advantages of PDFs, such as their fixed layout, print-friendly design, efficient archival capabilities, compliance adherence, and accessibility features, along with support for attachments, business processes, workflow actions, digital signatures, and notifications. PDF Share Forms transforms intricate SharePoint forms into a more user-friendly experience. The solution not only allows for automatic extraction of form field data and synchronization with SharePoint columns but also facilitates the integration of various external data sources. You can utilize SharePoint lists or outside databases to create cascading drop-down menus. This is the only PDF form product line designed to empower non-developers while still meeting the demands for sophisticated and compliant SharePoint forms. Integration of forms like W9 and I9 (Employment Verification Form) is quick and efficient, taking less than two minutes to get started. These forms are compatible with mobile devices and can function both online and offline. Additionally, you have the flexibility to deploy and synchronize PDF forms to your own SharePoint server or opt for a cloud-based solution for enhanced accessibility and convenience.

The latest version of Vyapin SharePoint Reporting (SharePoint Farm Reporter), has many new features and significant enhancements to its SharePoint Audit reports. This SharePoint report shows information about custom events that occurred in list items, including changes in workflow settings for the most recent 'N' day or the given date range. This SharePoint report shows the audit events that were deleted in the SharePoint Database during the most recent 'N’ days or the given time period. This report shows the SharePoint audit settings that have been changed in the site collection within the last 'N' or the given date range. This report contains information about all SharePoint site templates in the site collection. This modified report can be used to audit the permission level changes in SharePoint sites.