EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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OneDesk
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
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MojoRank
It’s fully operational! MojoRank’s unique AI-driven matching technology swiftly ranks and highlights the most suitable candidates for your needs, all in real time. You can source candidates from various places, including your existing ATS or your current employee base. Say farewell to isolated recruiting efforts. MojoRank not only aligns candidates with the positions they applied for but also connects them to all available openings. This groundbreaking technology facilitates connections between jobs and individuals, as well as among individuals themselves, whether sourced from internal or external pools. There’s no requirement to craft specific profiles with keywords for each job; MojoRank automates this with its pre-established knowledge models drawn from vast amounts of data. Additionally, MojoRank is tailored to address your diversity, equity, and inclusion hiring objectives by mitigating unconscious bias through candidate detail masking and generating diversity pipeline reports. Interested in discovering more? Arrange a demonstration with a member of our team to see how MojoRank can significantly enhance your recruitment process. Embrace the future of hiring with MojoRank and witness the transformative impact it can have on your organization.
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