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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience the advantages of a digital workplace solution that includes a contemporary SharePoint intranet—featuring intranet news, an AI-powered chatbot, and seamless integrations with Microsoft Teams and Office 365, all made possible by ElevatePoint. Our team's established processes, templates, and expert guidance can help you minimize complexity and mitigate risks. Evaluate your needs, develop a strategy, create a detailed roadmap, and effectively plan your intranet’s implementation. Benefit from years of Microsoft experience as well as extensive knowledge in SharePoint and O365 to revolutionize your communication strategies. Tailor employee communications to deliver more pertinent information and encourage two-way interactions to foster a social work environment. Maintain employee productivity by continuously assessing and enhancing your intranet's functionality over time. Leverage our expertise to establish governance for an intranet that resonates with employees. Stay adaptable to ongoing developments and innovations within Microsoft's SharePoint and O365 features to ensure your workplace remains up-to-date and effective. Ultimately, this creates a more engaged and productive workforce, driving your organization’s success forward.

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
Wufoo No 

Integrations

Microsoft 365 No 
Microsoft SharePoint No 
Microsoft Teams No 
Wufoo Yes 

Pricing Details

$2 per user per month
Free Trial No 
Free Version No 

Pricing Details

$1,499 per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Coldwater Software

Founded

2009

Country

United States

Website

elevatepoint.com

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Product Features

Portal

Chat No 
Collaboration No 
Content Management No 
Document Management No 
File Sharing No 
Search No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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