Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
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OneDesk
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
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Genuity
It's here. IT intelligence for all of us. Genuity is the only cloud-based platform that allows you to manage and monitor your entire IT portfolio. Only $29.99 per month, take your IT to the next level. The market for IT has thrived in the obstructing of market transparency, even in today's digital age. Genuity believes the world is ready to find an alternative. Reduce the time spent researching pricing and answering questions. All members of your team will have more time and money to spend on the tasks that are important. Eliminate unnecessary costs like auto-renew clauses and complicated cancellation terms. Enterprise-grade software and a network of IT professionals will give you greater control over your entire IT portfolio.
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