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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

Description

Numerous companies leverage Microsoft SharePoint to foster real-time collaboration among employees, partners, and customers. The functionalities of SharePoint allow organizations to transcend mere content storage, empowering staff to establish team sites, develop intranet and extranet portals, and utilize wikis, blogs, and social communities. While these vibrant collaborative spaces can enhance productivity, they also elevate security vulnerabilities, particularly when accessible to outside users. To address these concerns, Trend Micro PortalProtect provides a specialized protection layer that safeguards against malware, harmful links, and other potential threats that SharePoint administrators may not recognize. Its web reputation technology effectively prevents malicious links from infiltrating your web portals, and its robust content filtering mechanism meticulously scans both files and web components within SharePoint to ensure safety. This dual approach not only enhances security but also allows for a more confident use of SharePoint's collaborative features.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Amazon Web Services (AWS) No 
Apache CloudStack No 
Azure Blob Storage No 
Box No 
Dropbox No 
Google Cloud Platform No 
Google Workspace No 
IBM Cloud No 
Kubernetes No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft SharePoint No 
PowerShell No 
Rackspace OpenStack No 
Salesforce No 
ScanMail No 
Trend Micro Deep Security No 
Wufoo Yes 

Integrations

Active Directory Yes 
Amazon Web Services (AWS) Yes 
Apache CloudStack Yes 
Azure Blob Storage Yes 
Box Yes 
Dropbox Yes 
Google Cloud Platform Yes 
Google Workspace Yes 
IBM Cloud Yes 
Kubernetes Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft SharePoint Yes 
PowerShell Yes 
Rackspace OpenStack Yes 
Salesforce Yes 
ScanMail Yes 
Trend Micro Deep Security Yes 
Wufoo No 

Pricing Details

$1,499 per year
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Ignatiuz Software

Founded

2014

Country

United States

Website

www.ignatiuz.com/products/help-desk-app/

Vendor Details

Company Name

Trend Micro

Founded

1989

Country

Japan

Website

www.trendmicro.com/en_us/business/products/user-protection/sps/email-and-collaboration/portalprotect-forsharepoint.html

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Product Features

Cloud Security

Antivirus No 
Application Security No 
Behavioral Analytics No 
Encryption No 
Endpoint Management No 
Incident Management No 
Intrusion Detection System No 
Threat Intelligence No 
Two-Factor Authentication No 
Vulnerability Management No 

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