Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.
Description
Numerous companies leverage Microsoft SharePoint to foster real-time collaboration among employees, partners, and customers. The functionalities of SharePoint allow organizations to transcend mere content storage, empowering staff to establish team sites, develop intranet and extranet portals, and utilize wikis, blogs, and social communities. While these vibrant collaborative spaces can enhance productivity, they also elevate security vulnerabilities, particularly when accessible to outside users. To address these concerns, Trend Micro PortalProtect provides a specialized protection layer that safeguards against malware, harmful links, and other potential threats that SharePoint administrators may not recognize. Its web reputation technology effectively prevents malicious links from infiltrating your web portals, and its robust content filtering mechanism meticulously scans both files and web components within SharePoint to ensure safety. This dual approach not only enhances security but also allows for a more confident use of SharePoint's collaborative features.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Amazon Web Services (AWS)
No
Apache CloudStack
No
Azure Blob Storage
No
Box
No
Dropbox
No
Google Cloud Platform
No
Google Workspace
No
IBM Cloud
No
Kubernetes
No
Integrations
Active Directory
Yes
Amazon Web Services (AWS)
Yes
Apache CloudStack
Yes
Azure Blob Storage
Yes
Box
Yes
Dropbox
Yes
Google Cloud Platform
Yes
Google Workspace
Yes
IBM Cloud
Yes
Kubernetes
Yes
Pricing Details
$1,499 per year
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Ignatiuz Software
Founded
2014
Country
United States
Website
www.ignatiuz.com/products/help-desk-app/
Vendor Details
Company Name
Trend Micro
Founded
1989
Country
Japan
Website
www.trendmicro.com/en_us/business/products/user-protection/sps/email-and-collaboration/portalprotect-forsharepoint.html
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Cloud Security
Antivirus
No
Application Security
No
Behavioral Analytics
No
Encryption
No
Endpoint Management
No
Incident Management
No
Intrusion Detection System
No
Threat Intelligence
No
Two-Factor Authentication
No
Vulnerability Management
No