Alternatives to Globitel Workforce Management (WFM)

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Tookan is a SaaS based Delivery Management and Route Optimization solution. Tookan allows businesses to increase their operational efficiency with delivery management, end-to-end route planning, rider allocation, automated dispatch and real-time tracking. Here are the business interfaces offered by Tookan. 1. Central Dashboard: Manage all your tasks and track your delivery riders from a central dashboard. Businesses can also improve their workforce productivity with the help of powerful analytical tools. 2. Customer app: Let customers track their orders in real time with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage your orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers. Tookan also integrates well with multiple POS and 3PL solutions, creating the complete tech suite to power deliveries.

Flexible work is on the rise. The ultimate OS for temp work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and Businesses employing temp workers. Ubeya has developed a SaaS B2B platform that brings the tech revolution to the world of temporary jobs. Ubeya connects businesses that manage flexible workers, and allows them to manage, outsource, rate and pay their entire workforce. It bridges the gap between staffing firms, businesses and shift workers by automating and optimizing work processes, scheduling, communication, payroll and compliance. With Ubeya’s technology, workers finally feel the belongingness to the company they work for. This boosts their connection to the business and makes them more accountable in every task they tackle. Ubeya platform unifies scattered communication channels, increases workers’ retention, and reduces no show rate, to reshape flexible work experience. Ubeya’s platform helps hundreds of businesses worldwide become more resilient and adaptive to change, resulting in growth, operational excellence and happy workforces. Ever wondered how a huge operation like the O2 Arena stadium manages their work? Ubeya provides everything they need.

7shifts is an all-in-one restaurant team management platform that helps operators manage work schedules, time clocking, team communication, labor compliance, payroll, tips and more, all from one single place. We help managers: 1) Make more profitable decisions. You'll get the insights you need to make the best team and operating decisions every day. Hit your labor targets with schedule enforcement, optimal labor tracking, and real-time reporting. 2) Improve operating efficiency. We'll help get your operations in order and cut down on easy-to-avoid mistakes. Proactively manage compliance, run payroll with ease, and track tasks with digital checklists. 3) Get time back. With all that improved efficiency, you'll have more free time to spend on creating great guest experiences. Easier scheduling, centralized communication, and automated tip calculations are at your fingertips. 4) Improve team retention.You'll gain access to the tools you need to help build strong teams. Keep a pulse on team engagement, sentiment, and satisfaction to reduce turnover by 13%. Join the 1,000,000+ restaurant pros already using 7shifts to simplify their team management.

ScheduleFlex is a dynamic workforce scheduling tool tailored for service-oriented sectors including healthcare, public safety, call centers, and staffing agencies. It empowers managers to quickly adapt to fluctuating labor requirements by allowing immediate adjustments to shifts and seamlessly assigning them to qualified staff members who are available. The platform boasts comprehensive scheduling tools that effectively manage urgent changes, accommodating unexpected employee absences and variations in service demand. Furthermore, ScheduleFlex enhances communication through mobile technology, keeping managers and team members well-informed and connected to ensure operations run smoothly. With enhanced visibility into available and qualified personnel, managers can optimize shift coverage while minimizing overtime costs, ultimately leading to improved workforce efficiency. This innovative solution not only streamlines scheduling processes but also enhances overall organizational performance.

The Globitel Emergency Call Center Application (E-911) serves as a comprehensive CTI solution, empowering call-takers to manage their phone systems through an intuitive and user-friendly graphical interface built on industry standards. This interface seamlessly combines the phone system with mapping technologies, location services, and other essential resources, ensuring that critical data and tasks are readily accessible for call-takers. Additionally, the application includes a variety of reports that assist emergency call center managers in enhancing operational efficiency. Managers have the capability to design and generate customized reports which can be scheduled for automatic delivery to management. Furthermore, the application provides a web-based dashboard for call center floor managers, offering real-time insights into call traffic, agent availability, and seat occupancy, along with live performance statistics. This holistic approach not only streamlines operations but also facilitates better decision-making within emergency response teams.

Globitel’s Performance Management Platform streamlines the monitoring, assessment, and evaluation of customer engagement center performance in real-time. This solution effectively consolidates and processes data from various platforms through a unified interface. Moreover, it empowers agents to track their own performance metrics while managing their incentive plans and evaluations, contributing to a reduction in operational costs and an enhancement in the center’s service efficiency. The platform collects valuable insights regarding agent performance from all integrated call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Additionally, the dynamic KPI builder within the platform enables call center managers to execute a wide range of functionalities tailored to their needs, facilitating better decision-making and performance enhancement strategies. Ultimately, this innovative approach fosters a more productive environment for both agents and management alike.

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

NICE Workforce Management stands out as the premier solution in the workforce management software arena. By offering the most precise and actionable schedules alongside forecasts, this tool empowers organizations to minimize labor waste while achieving their objectives through innovative forecasting algorithms. Implementing NICE WFM allows businesses to lower their headcount needs, streamline long-term planning, boost agent engagement, and enhance overall workforce efficiency. You can transform various aspects such as schedule adherence, attendance, agent satisfaction, and engagement using this all-in-one solution. Additionally, it helps to reduce the administrative burden and maintenance associated with WFM. By increasing employee utilization and refining scheduling efficiency, companies can enhance customer experience through a smarter approach to forecasting and scheduling. Given that digital channels necessitate distinct workforce strategies and metrics, it’s crucial to ensure adequate planning and staffing. Being prepared for unforeseen circumstances enables you to swiftly adjust staffing levels as needed. Embrace the future of workforce management with confidence!

Tailored for the Regulatory sector, KonnectCo is Freyr’s innovative workforce management platform designed to boost employee productivity. This software facilitates the management and enhancement of clients’ human resource requirements, encompassing aspects such as HR management, achievement tracking, training oversight, programming, data collection, recruitment, budgeting, forecasting, scheduling, and analytics. Additionally, KonnectCo provides valuable insights into business metrics, allowing organizations to assess workforce efficiency relative to project demands and workloads over specific timeframes. It plays a crucial role in examining daily operations and performance metrics. Furthermore, the platform boasts an extensive array of capabilities in Human Resource Management (HRM), including forecasting and strategic planning, staff scheduling, attendance tracking, performance evaluation, regulatory compliance, payroll processing, leave management, and seamless connectivity through internal social media channels, enhancing overall workplace communication and efficiency.

Zendesk Workforce Management (WFM) is a comprehensive AI-driven platform that helps customer support teams improve efficiency through precise forecasting, automated scheduling, and real-time performance monitoring. By analyzing historical interaction data, Zendesk predicts staffing requirements to minimize overstaffing and understaffing, thereby reducing costs and wait times. The software offers automatic agent scheduling and detailed activity tracking, enabling managers to customize shifts and workflows with ease. Agents gain clarity and control by viewing upcoming tasks and accessing insights about their work, which fosters engagement and loyalty. Zendesk WFM has helped clients like Sendle, Wyze, and Tembici achieve up to a 450% increase in first reply times and a 30% reduction in operational costs. The platform integrates smoothly with Zendesk’s broader suite of customer service tools, providing a unified experience. Resources such as webinars, guides, and demo videos support user onboarding and adoption. Zendesk WFM is suitable for businesses looking to scale customer support while maintaining quality and efficiency.

Wisdom WFM. This is the most reliable and easy way to manage your workforce. It's easy to have happy agents, short wait times and high productivity. Wisdom WFM is the market leader for Modern AI Based Workforce Management. It was the first company to use real data for forecasting, and it remains the only one with this capability. Wisdom uses an AI-based solution that analyzes every transaction detail. It can forecast and schedule chat, phone, and email calls. Wisdom WFM is a complete solution which has been proven to reduce wait time, reduce customer complaints and improve the job satisfaction of your front-line staff.

AgentTime™ is a user-friendly and cost-effective software solution designed for managing call center staffing. With the capabilities of AgentTime, users can seamlessly import their anticipated call volumes and average call durations segmented by time intervals. The software then generates optimal weekly schedules tailored for various groups of agents. Included in AgentTime are Portage’s advanced Call Center Designer and SimACD staffing tools, which work together to identify the ideal number of agents needed for each time segment throughout the week. The Call Center Designer employs well-established Erlang-C formulas to forecast staffing needs and other key performance metrics for every period of the workday. Following this, SimACD fine-tunes those projections, enabling users to experiment with different agent counts in a simulated automatic call distributor (ACD) prior to finalizing the schedule. Plus, the software features an intuitive user interface that simplifies the process of crafting weekly schedules, making it accessible for managers at all levels. This streamlined approach not only enhances efficiency but also optimizes agent productivity and customer service outcomes.

AWMS serves as a Software as a Service (SaaS) solution designed to enhance the safe and effective management of workforce dynamics within production and logistics environments. The platform enables planners to assign individuals to the most appropriate roles by considering various factors such as the production schedule, the skill set of employees, their physical capabilities, and the potential hazards associated with specific workstations. By utilizing AWMS, organizations can significantly refine their workforce management techniques, resulting in optimized time usage, improved organizational structure, and streamlined operational processes. Moreover, AWMS offers an intuitive and visually engaging tool that simplifies the scheduling of workers and their assignments to specific stations based on real-time updates regarding their availability, capabilities, and physical constraints. With interactive layouts, users can effectively oversee staff performance on individual tasks over both short and extended durations, leading to enhanced resource allocation and productivity across all sectors. The ability to adapt to changes swiftly ensures that companies can maintain high operational efficiency while prioritizing the safety and well-being of their employees.

OpenText™ Qfiniti is a comprehensive suite designed for workforce optimization that centrally manages solutions for analyzing multichannel interactions, providing real-time support for agents and enhancing call center performance management. The platform effectively delivers timely and actionable customer insights, enabling organizations to gain a deeper understanding of customer interactions and enhance their service quality worldwide. Whether implemented on-premises or through cloud services, Qfiniti seamlessly integrates with various contact center telephony systems and CcaaS providers, including Amazon Connect, Twilio, RingCentral, and Genesys. Additionally, it offers robust performance assessment tools that help identify coaching opportunities for agents. Users can easily create and update evaluations online, benefiting from intuitive scoring and navigation features. By leveraging unique metrics such as agent rankings, skills, seniority, and availability, it supports efficient scheduling while allowing organizations to accurately forecast their staffing needs and schedule both single and multi-skilled agents effectively. This flexibility in deployment and integration positions Qfiniti as a vital solution for organizations aiming to enhance their customer service operations.

Enhance your sales by improving your scheduling practices. Leverage the power of artificial intelligence to optimize staff management within your business and drive superior outcomes. Our Workforce Management software harnesses AI technology to elevate your sales and profitability. ORQUEST is a state-of-the-art Workforce Management Scheduling Software that utilizes advanced algorithms and analytics, specifically tailored for the retail and fast food sectors. We are prepared to adapt to the present challenges and are committed to swiftly addressing the evolving market conditions. By refining our algorithms, we aim to alleviate the difficulties you currently encounter. Our solutions are designed to tackle issues such as unpredictable demand, with a forecasting model that adapts to the new landscape while maintaining exceptional accuracy. Additionally, we prioritize employee safety by scheduling with current health guidelines in mind, ensuring optimal performance while adhering to necessary precautions. Ultimately, our goal is to empower your business to thrive in a rapidly changing environment.

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Easy Employer is a cloud-driven workforce management tool aimed at simplifying and automating employee administration for companies in diverse sectors. It features a range of capabilities such as scheduling, monitoring attendance, managing timesheets, interpreting awards, and integrating payroll systems. The smart rostering functionality facilitates swift roster creation tailored to employee availability and business requirements, with features for automatic shift assignments and real-time wage predictions, promoting budget-friendly scheduling. Additionally, the time and attendance feature ensures precise tracking via biometric or mobile clocking methods, thereby eliminating discrepancies and guaranteeing accurate payroll processing. With its award interpretation engine, Easy Employer automates intricate pay calculations to ensure adherence to industry standards, significantly lowering the chances of payroll inaccuracies. Furthermore, the platform offers seamless integration with widely used payroll and accounting applications, enhancing overall operational efficiency for businesses. This comprehensive solution ultimately empowers organizations to manage their workforce more effectively while saving time and resources.

Enhance your labor budgeting, forecasting, and scheduling through AI-driven workforce management solutions. Are your managers on-site dedicating countless hours each week to labor scheduling? Is your staff often insufficient during peak times? Are your employees resigning or calling in sick due to scheduling conflicts? With Reflexis Workforce Scheduler, which leverages AI for management and promotes employee self-service, you can effectively address these pain points and streamline your labor operations, empowering your on-site team. The AI-enhanced forecasting capabilities allow managers to generate exceptionally accurate labor forecasts and schedules without depending on mere speculation. This innovative Workforce Scheduler employs sophisticated algorithms to power a highly efficient scheduling engine, allowing managers to create schedules with just a single click. The user-friendly mobile-first interface, combined with AI-driven automation, significantly reduces the time managers spend on scheduling tasks, resulting in precise labor forecasts that enhance operational efficiency and employee satisfaction. Moreover, the system not only addresses current issues but also anticipates future workforce needs, further optimizing labor management.

Introducing a streamlined, integrated solution that encompasses workforce management, performance assessment, store operations, and employee engagement, designed to enhance the efficiency of your retail environments. Created by industry professionals specifically for retailers, this comprehensive performance-driven workforce management system is tailored to meet the evolving demands of today's Specialty Retailers. Our approach focuses on optimizing labor resources, amplifying sales potential, executing brand strategies effectively, and fostering a motivated workforce. By fine-tuning schedules and workforce allocation, we maximize operational hours in-store. We establish realistic daily and hourly sales objectives to inspire your team. Retail performance can be evaluated against key performance indicators (KPIs) and targets through dynamic real-time dashboards and detailed reports. Additionally, we empower your sales leadership initiatives, ensuring consistency in customer experience and store operations across multiple locations via effective task management, streamlined store communication, and thorough assessment tools. This holistic solution not only promotes productivity but also drives employee satisfaction, creating a vibrant workplace culture.

Quickly address the challenges of scheduling and resource management with our user-friendly workforce management solution. Leverage its flexible and customizable features to streamline even the most intricate employee management responsibilities. Vector Scheduling makes daily scheduling tasks, such as managing overtime, handling emergency rehires, and facilitating shift trades, much more straightforward. Automate your system with smart rules that prevent conflicts and grievances, resolve tie-breakers, manage employees in various rotating lists, and much more. Instantly notify employees about available shifts and observe in real time how staff engage and coverage is effectively managed. Accessible from any web-enabled device or mobile app, it allows for prompt responses in both regular and urgent situations. Enhanced visibility into scheduling protocols ensures employees experience less confusion and greater satisfaction regarding their preferred shifts. With a wide array of features designed for virtually any critical business operation, Vector Scheduling stands out as an essential tool for success. This comprehensive approach not only improves efficiency but also fosters a better work environment for all employees involved.

Enhance your team's effectiveness and elevate customer satisfaction with three seamlessly integrated solutions. Streamline all incoming communications, allowing for the assignment of specific conversations to designated agents or teams. Organize discussions for simplified automation and reporting purposes. Enjoy a comprehensive omni-channel experience that includes Voice, Chat, Email, SMS, and Social media interactions. Our platform connects with over 40 partner applications, ensuring smooth integration. Experience precise forecasting and scheduling capabilities, alongside real-time management features. It's powerful, user-friendly, and budget-friendly, making it perfectly suited for call centers. Puzzel equips you with all the necessary tools to provide outstanding customer experiences and foster business growth. Engage with customers on their preferred channels, create sophisticated AI-driven self-service options, and enhance your team's productivity to boost efficiency and sales, all within our intuitive cloud-based platform. By staying informed about the latest trends in customer experience and technology, we help you remain competitive in a rapidly evolving market. With Puzzel, you can focus on what matters most: building strong relationships with your customers.

Optimizer is our unique platform that utilizes Machine Learning for insightful predictive analytics, employs Mathematical Optimization to tackle intricate resource scheduling challenges, and incorporates advanced Data Analytics for immediate business insights. By synchronizing staffing with customer demand, you can enhance employee productivity and cut down managerial time spent on workforce management by up to 70%. This platform enables consistent workforce administration while adhering to regulations, corporate policies, and safety standards. Additionally, it elevates customer service quality by fostering an engaged workforce with the right mix of skills and experience. Unlike many existing solutions that can be cumbersome and challenging to implement, we believe that business software should be intuitive, intelligent, and sophisticated, a sentiment echoed by countless satisfied users globally. Ultimately, our goal is to streamline operations and ensure that our clients can focus more on their core business instead of dealing with complicated software systems.

Humanity is a comprehensive online platform aimed at enhancing workforce management, allowing business leaders to concentrate on key personnel administration while achieving a more precise understanding of operational costs. With its intuitive shift planning tools, Humanity simplifies communication through integrated messaging features and facilitates efficient reporting by enabling easy exports compatible with any preferred payroll system. The platform significantly cuts down on the time usually spent on employee scheduling—by as much as 80%—by providing management with a means to move away from cumbersome spreadsheets or traditional paper methods. Furthermore, the mobile application delivers full access to both staff and managers, effectively eliminating the hassle of tracking timesheets and reconciling schedules with time clocks, while also granting employees the convenience of clocking in and out with just one click. Humanity (Shiftplanning) stands out as an essential resource for organizations of any size, striving to enhance their operational effectiveness and streamline administrative efforts. By adopting this solution, businesses can not only improve efficiency but also foster a more organized and productive workforce.

The WorkForce Suite by WorkForce Software is a cutting-edge, mobile-first, and cloud-driven solution designed for modern workforce management, boasting integrated features for employee communications and team collaboration. The WorkForce Suite is instrumental for multinational enterprises looking to streamline labor management, ensure compliance, enhance efficiency, and foster a workforce that is both highly motivated and adaptable. Offering a comprehensive package, the WorkForce Suite simplifies the management and enhancement of workforce operations, including tracking time and attendance, managing schedules for a varied workforce, projecting labor needs, overseeing absences and leaves, handling task assignments, analyzing workforce data, managing fatigue, providing a digital assistant for the workplace, facilitating employee self-services, organizing shift patterns, and improving employee interaction and cooperation, alongside capturing employee feedback and providing bite-sized training sessions.

Peopleware provides an all-in-one workforce management solution that helps businesses forecast demand, schedule staff, and manage attendance with precision and ease. Powered by machine learning, its forecasting tool enables organizations to predict workload fluctuations accurately and prepare accordingly. The scheduling module creates balanced rosters that meet both business needs and employee satisfaction. Peopleware also excels in intraday management, allowing real-time adjustments to schedules based on unforeseen events. Automated time-off requests and transparent policies foster a culture of fairness and trust. The platform integrates time and attendance data directly with payroll systems to streamline administration. Peopleware supports employee education with scalable e-learning programs to help staff grow professionally. Backed by robust security and deep integrations, it helps companies confidently innovate while protecting their data.

TeamWork, built in HTML 5 is a comprehensive, configurable and 100% cloud-based Workforce Management System. It is provided as a hosted Software-as-a-Service product design, built and maintained by ScheduleSource, Inc. TeamWork is accessible from anywhere, from any device. It provides exceptional ease of use, is highly collaborative and provides robust tools for staff planning, scheduling, change management, employee self-management, and reporting. An integrated time system with pay rules including attendance visibility in schedules provides continuous real-time access for clocking, timecards and payroll processing from anywhere. TeamWork is a configurable roles-based system. That means that your enterprise administrators can create any number of schedule groups/locations, support any number of employees and system users, set up portal and functionality access controls as needed to optimize the system for your use. TeamWork provides tools for: Recruiting, Staff Forecasting, Scheduling, Auto scheduling, Shift bidding, Leave management/Attendance, Leave/PTO bidding, Time keeping, Collaboration/Notifications, Credentials, Compliance, Clients, Events and Appointments, Auditing schedules and Time and Integrations.

Imprint - Field Service Management Solution Imprint leverages AI and automation to revolutionize field operations, making them efficient, productive, and ROI-driven. Trusted by industry leaders, it empowers businesses to streamline workflows, enhance performance, and achieve measurable growth. Top Benefits: • Real-time tracking of field teams for improved visibility. • Automated task allocation to optimize workflows. • Comprehensive lead management and follow-up tracking. • Dynamic reporting and performance analysis for actionable insights. • Seamless integration with CRM and other tools. • Boosts ROI by maximizing field team productivity and reducing inefficiencies.

FLS VISITOUR software is a real-time tool for scheduling appointments and route planning for field service businesses. FLS VISITOUR allows you to optimize your resources and make significant cost savings. FLS VISITOUR offers real-time optimization, automation and data management. It also supports data exchange, protection, and multichannel communication.

Streamlining workforce management has never been simpler. Ditch your spreadsheets and eliminate the need for whiteboards. We firmly believe that contractors around the globe should have the flexibility to manage their teams from any location, at any hour. Established by a fourth-generation electrical contractor, LaborChart was designed to make workforce management straightforward and efficient. We took the most common tools for resource management—like spreadsheets, whiteboards, and databases—and created an intuitive, all-in-one platform. Our mission is to assist you in scheduling, forecasting, communicating, and collaborating with your greatest asset: your workforce. If you're seeking a more effective method to oversee your team, you've arrived at the ideal destination. Our dedicated team is ready to provide a demonstration, respond to your inquiries, and reveal why leading companies in the sector trust LaborChart to enhance their workforce productivity. Discover how LaborChart can transform your approach to workforce management today and empower your business with the tools it needs to thrive.

Globitel's SpeechLog Call Recorder solution offers an all-encompassing approach to call recording that can be tailored to meet the specific operational needs of any call center. It is compatible with nearly all telephony environments, such as traditional TDM and VoIP systems, facilitating a smooth transition during technology upgrades as your business continues to expand and adapt. With extensive multi-site recording and playback features, it maximizes network resource utilization and enables data center consolidation while ensuring universal and transparent access to recorded calls, regardless of their capture location. Moreover, the SpeechLog Call Recorder allows you full control over the architecture for deploying your call recording system. The solution's reliability is particularly highlighted by its redundancy and high-availability options, ensuring uninterrupted functionality, which is crucial for businesses that cannot tolerate downtime. This combination of flexibility and robustness makes it an ideal choice for organizations aiming to enhance their call management processes.

Scheduling, Time and Attendance, Employee Engagements, AI Forecasting, and all the tools necessary to simplify compliance.

PHENICIA stands out as an invaluable tool that effectively supports the goals of service quality, cost-effectiveness, and social satisfaction by consistently providing the required resources. When planning for the future, having a reliable forecast is crucial, and PHENICIA excels in this area by employing advanced mathematical forecasting techniques that derive predictions from historical data, often achieving an error margin of less than 3% compared to actual outcomes. Furthermore, our software's optimization algorithm guarantees strict adherence to both individual personnel limitations and relevant legal and company regulations. Our dedicated team will guide you throughout the entire process, from drafting the specifications to configuring and installing the software, and will remain available to support you throughout the software's lifecycle to ensure your success. This comprehensive assistance ensures that users can fully leverage PHENICIA's capabilities to enhance operational efficiency and satisfaction.

Parim is an all-in-one workforce management platform built to handle the complexity of managing shift-based teams. Whether you're in Security, Live Events, Healthcare, Cleaning, or Temporary Staffing, Parim gives you the tools to streamline operations, eliminate admin, and stay in control—wherever work happens. The system includes smart rota planning, real-time shift scheduling, mobile check-ins, compliance tracking, payroll reporting, and HR tools—all in one seamless interface. Employees get their own app to view shifts, clock in, request leave, and receive updates instantly, while managers gain full visibility across teams, sites, and schedules. Unlike many platforms, Parim offers flexible modular pricing and doesn’t charge per user—making it cost-effective whether you manage 30 staff or 3,000. With built-in automation, powerful integrations, and industry-specific features, Parim is trusted by hundreds of businesses across the UK, Europe, and beyond. Take control of your workforce with software that works as hard as you do.

The Ultimate Workforce Management System. Our straightforward workplace solution offers valuable business insights, real-time shift attendance tracking, staffing level management, and efficient cost-saving tools. Key features include: Live Dashboard Shift Scheduling Available Shifts Shift Swap Fraud Monitoring Leave Management Training Management Communication Space - Company News Feed Location Budgeting Beacon Attendance Monitoring QR Code Scanning at Locations Check Point Reporting Payroll Integration Kiosk - Clock In ...and much more. Our comprehensive system is designed to streamline workforce operations and enhance overall efficiency.

We simplify workforce management by making it intuitive, intelligent, and globally accessible, empowering your business to expand. Tamigo offers a comprehensive cloud-based platform that integrates scheduling, absence tracking, performance monitoring, employee communication, HR functions, financial management, forecasting, and much more into a single solution. Our specialization lies in supporting retail and hospitality chains on both national and international scales. Since our establishment in 2006, we have been dedicated to helping large enterprises enhance their performance, streamline operations, and improve workflows. You can easily store and manage all essential HR information, such as employee records, contracts, salaries, skills, and availability. Tamigo provides you with immediate access to vital financial indicators and KPIs like productivity rates, wage percentages, and labor costs, allowing you to transform fresh insights into actionable strategies. Our international solution enables the comparison of KPIs across the entire organization, facilitating performance evaluations at both national and global levels. By working smarter, you can make informed decisions that drive success. Furthermore, tamigo automates tedious, manual tasks and delivers pertinent data to the right individuals, ensuring efficiency in every aspect of workforce management.

Visual Registration System is a smart automation engine that optimizes workforce planning, billing and increases efficiency. It was designed specifically for mobile or shift-based workforces. Automate your work with high-end automation. We provide you with all the historical and present data about your business so that you can manage it in the most efficient manner possible. Hours, Deviances and Automation. Users can check in and out with ease. Rules based on the contract will determine what is logged. Overview of Project Management, Resource planning, Vacation & Timebank. It is now easier than ever to optimize your business with the right tools for management and control.

Temporary Workforce Management Made Simple. A new and better way to schedule, manage and pay your temporary workers. Liveforce is an end-to-end event staffing platform built to streamline the management and scheduling of temporary and freelance staff. Efficient, responsive, mobile-friendly and scalable – Liveforce can handle any size campaign. Fully customisable and feature-packed from start to finish. Recruit and Manage Attract, Engage, Retain. Create your dream team with Liveforce. From brand ambassadors to bar staff, our staffing software will help you find, hire, and retain them. Schedule and book With Liveforce, you are in complete control of scheduling shifts and staff rotas. Find the best temp staff, freelancer or event prof for each job, role and shift and schedule them easily. Timesheets And Pay Time is money, don’t waste it on workforce payroll. Edit hours, approve expenses, review timesheets and generate payment reports – all in one place.

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

Introducing the comprehensive Workforce Management System designed for optimal staffing, accurate time tracking, and detailed reporting. Dyflexis is utilized by numerous organizations of various sizes and sectors, enabling them to effortlessly generate efficient schedules and monitor employee hours. This innovative staff scheduling software streamlines the deployment of personnel, providing a clear visualization of labor costs in relation to revenue, allowing for prompt adjustments to schedules when needed. By maintaining a holistic view of operations, you can effectively manage staffing expenses and prevent unnecessary costs. Furthermore, the Dyflexis staff planning system can be enhanced with the Rex-O-Matic NOA, a fully integrated time clock solution that facilitates seamless time registration for employees. With the NOA, staff members can quickly clock in and out by scanning a personal ID card, like an OV-chip card or a bank card, ensuring convenience while respecting privacy. This integration not only simplifies the process but also supports overall operational efficiency.

Open-source software represents a framework that is championed by ARGOS Workforce Management (WFM). Our goal is to empower businesses to more effectively and easily fulfill their unique WFM needs while significantly cutting costs. This web-based and modular solution enhances staff scheduling processes for prominent companies with extensive branch networks. Real-time access to employee data, demand forecasts, planning information, and evaluations ensures straightforward planning and streamlined operations. Employees can manage their schedules seamlessly through ARGOS Mobile, allowing them to swap shifts, monitor balances, submit vacation requests, and access personal schedules with ease. This app not only simplifies the planning process but also boosts productivity, placing a strong emphasis on the needs and experiences of employees while enhancing overall organizational efficiency. By prioritizing user experience, ARGOS Workforce Management helps create a more engaged and satisfied workforce.

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Dusk IOP, proudly Australian owned and operated, unites teams and data to enhance operational efficiency. By leveraging visibility, actionable insights, intelligence, and automation, it empowers your field workforce, back office, and customers to collaborate seamlessly within a unified digital environment. The platform excels in workforce scheduling, project management, and streamlined workflows, establishing a new standard for automation, compliance, safety, and transparency. With a single-view system that integrates effortlessly with your existing infrastructure, you can easily manage resources or teams using drag-and-drop dispatch and reassign tasks with just a click. It comes equipped with built-in constraints for skills, shifts, locations, and more to ensure optimal planning. Additionally, Dusk IOP facilitates the management of Agile projects, offering notifications and multiple viewing options, including Gantt, Task View, Kanban, and a dynamic risk matrix, thus enhancing project efficiency. You can also digitize your paper forms from your virtual workspace, making processes smoother and more effective. By gaining a clear understanding of actual job costs—which encompass tool time, travel time, and allowances—you can significantly boost your profitability and make informed decisions for future projects.

Global Payroll & HR Software that is both simple and comprehensive. Economic cycles can affect businesses. They are expected to honor their promises to shareholders, regardless of market conditions. Businesses are forced to reduce costs and work with fewer support staff when the market is in decline. It is still difficult to achieve topline growth in existing and new venues. Workforce Management is one of the many tools that businesses want to use to reach their goals. This is the challenge. Ramco's integrated HCM solution, with its rich features is better equipped to meet such requirements. Users have the opportunity to use a set of logically linked processes, such as Competency Maps and Time Management, multiple employee assignment, Recruitment, Training, and Recruitment, which help them bridge that gap between demand for skilled Human Resources and supply.

StaffingCorner is a comprehensive, online Vendor Management System (VMS) that aims to enhance the management of an organization's contingent workforce throughout the procure-to-pay cycle. It allows for the hiring of contingent or 1099 workers while effectively managing supplier relationships. The SkillGalaxy staffing marketplace seamlessly connects employers, contingent workers, candidates, suppliers, and recruiters, enabling job postings to reach over 200,000 experienced candidates or hire from a network of more than 2,000 registered suppliers. CloseMonitor offers real-time tracking of remote workers' computer activities, delivering critical insights into their productivity levels. The solution also automates the data capture process from both paper and digital formats, ensuring that the validated information is transferred into the desired formats effortlessly. We specialize in providing highly skilled and experienced IT professionals across various technologies, industries, and disciplines nationwide. Our innovative VMS technology and staffing solutions are specifically designed to streamline your hiring processes, ensuring efficiency and effectiveness in the modern job market. By adapting to the evolving demands of businesses, we strive to deliver unparalleled support to help organizations thrive.