Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.
Description
Streamlining workforce management has never been simpler. Ditch your spreadsheets and eliminate the need for whiteboards. We firmly believe that contractors around the globe should have the flexibility to manage their teams from any location, at any hour. Established by a fourth-generation electrical contractor, LaborChart was designed to make workforce management straightforward and efficient. We took the most common tools for resource management—like spreadsheets, whiteboards, and databases—and created an intuitive, all-in-one platform. Our mission is to assist you in scheduling, forecasting, communicating, and collaborating with your greatest asset: your workforce. If you're seeking a more effective method to oversee your team, you've arrived at the ideal destination. Our dedicated team is ready to provide a demonstration, respond to your inquiries, and reveal why leading companies in the sector trust LaborChart to enhance their workforce productivity. Discover how LaborChart can transform your approach to workforce management today and empower your business with the tools it needs to thrive.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Airtable
No
BambooHR
No
CMiC
No
ExakTime
No
FOUNDATION
No
Microsoft Dynamics 365
No
Microsoft Dynamics GP
No
Procore
No
Remote Payroll
No
Salesforce
No
Integrations
Airtable
Yes
BambooHR
Yes
CMiC
Yes
ExakTime
Yes
FOUNDATION
Yes
Microsoft Dynamics 365
Yes
Microsoft Dynamics GP
Yes
Procore
Yes
Remote Payroll
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/workforce-management/
Vendor Details
Company Name
LaborChart
Founded
2014
Country
United States
Website
www.laborchart.com
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
No
Product Features
Construction Management
Accounting Integration
No
Budget Tracking/Job Costing
No
CRM
No
Change Orders
No
Commercial
No
Contract Management
No
Contractors
No
Equipment Tracking
No
Estimating
No
Incident Reporting
No
Mobile Access
No
Offline Access
No
RFI & Submittals
No
Residential
No
Subcontractor Management
No
Timesheets
No
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
No
Skills Tracking
No
Time & Attendance
No
Variable Workforce
No