Globitel E-911 Description
The Globitel Emergency Call Center Application (E-911) serves as a comprehensive CTI solution, empowering call-takers to manage their phone systems through an intuitive and user-friendly graphical interface built on industry standards. This interface seamlessly combines the phone system with mapping technologies, location services, and other essential resources, ensuring that critical data and tasks are readily accessible for call-takers. Additionally, the application includes a variety of reports that assist emergency call center managers in enhancing operational efficiency. Managers have the capability to design and generate customized reports which can be scheduled for automatic delivery to management. Furthermore, the application provides a web-based dashboard for call center floor managers, offering real-time insights into call traffic, agent availability, and seat occupancy, along with live performance statistics. This holistic approach not only streamlines operations but also facilitates better decision-making within emergency response teams.
Globitel E-911 Alternatives
In 60 seconds, activate your international phone number. You can choose from over 120+ countries or 1,000 cities. Forward your calls to any number worldwide. You can route your calls according to the hours and days of your business with robust scheduling options. You can route your calls to your main office during business hours or to voicemail during nonbusiness hours. You can instantly view detailed information about calls to your TollFreeForwarding number. To make informed decisions about outbound sales, and follow-up, learn about your customers' call patterns. Record all or part of your calls to keep track of them. Call detail records are a place where recordings can be stored. They can be downloaded or played at any time.
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CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Tyler Enterprise CAD
Efficient and streamlined solutions are essential for ensuring quicker and safer responses in emergency situations.
Once a 911 call reaches a dispatch center, every second is crucial.
To facilitate swift responses, call-takers and dispatchers require a dependable tool for collecting and relaying information. Our CAD 911 system significantly improves response times and effectively manages both single and multi-jurisdictional dispatching for law enforcement, fire services, and EMS.
With immediate access to vital data, advanced mapping features, and the capability to implement global changes in mere seconds, call-takers and dispatchers can ensure the most effective response possible.
Additionally, crucial information is shared instantaneously across different disciplines and jurisdictions, minimizing the time spent contacting communication centers and agencies during an emergency response.
This interconnected system ultimately enhances collaboration and efficiency among first responders.
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Globitel Performance Management System (PMP)
Globitel’s Performance Management Platform streamlines the monitoring, assessment, and evaluation of customer engagement center performance in real-time. This solution effectively consolidates and processes data from various platforms through a unified interface. Moreover, it empowers agents to track their own performance metrics while managing their incentive plans and evaluations, contributing to a reduction in operational costs and an enhancement in the center’s service efficiency. The platform collects valuable insights regarding agent performance from all integrated call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Additionally, the dynamic KPI builder within the platform enables call center managers to execute a wide range of functionalities tailored to their needs, facilitating better decision-making and performance enhancement strategies. Ultimately, this innovative approach fosters a more productive environment for both agents and management alike.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Globitel
Year Founded:
1996
Headquarters:
Jordan
Website:
www.globitel.com
Media
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Product Details
Platforms
Windows
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Globitel E-911 Features and Options
EMS Software
Availability Indicator
Daily Unit Loading Analysis
Dispatch Monitoring
Shift Management
Globitel E-911 Lists
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