Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Organizations can gain insight into the activities of their agents and the methodologies implemented to perform those tasks. Globitel’s Workforce Management software provides an intelligent array of tools designed to enhance productivity within call center operations and monitor adherence in real-time. This is accomplished by effectively optimizing workforce resources through precise forecasting, which leads to the creation of a more streamlined schedule. By balancing the availability of skilled agents with the predicted traffic during different times of the day, this optimization ensures that service levels are met while minimizing any underutilization, thereby boosting efficiency and preserving agent satisfaction. Furthermore, Globitel's Workforce Management software includes advanced modules for smarter workforce management, encompassing key functions such as scheduling, forecasting, real-time monitoring, and oversight of operational metrics like call volumes, handling times, and agent shifts. Additionally, the software's flexibility allows for rapid adjustments to be made in response to fluctuating demand, ensuring that call centers can adapt effectively to any situation.
Description
Effective workforce management begins right here with the leading WFM platform. Featuring sophisticated scheduling, time tracking, employee engagement tools, and automated compliance with labor laws, it empowers teams to achieve more while expending less effort. Tailor shift schedules effortlessly according to team dynamics and locations using our user-friendly online scheduling tool. Notifications about the schedules can be sent to staff through SMS or email, ensuring that everyone has access to their timetables from any location. The Workforce Time Clock mobile application allows employees to easily clock in and out of their shifts, providing photo verification for accurate timekeeping while eliminating buddy punching and the need for costly hardware or paper timesheets. When employees clock in, the system captures their exact working hours, which are preconfigured to comply with all national, state, and county labor regulations. Furthermore, it seamlessly integrates with your current HCM and Payroll systems, streamlining workforce automation for your organization. With these features, managing your workforce has never been more efficient or straightforward.
API Access
Has API
No
API Access
Has API
No
Integrations
ADP Workforce Now
No
Dayforce
No
Gusto
No
Heartland Restaurant
No
Idealpos
No
Maitre'D POS
No
Optimum Payroll
No
Oracle MICROS POS
No
Paychex Flex
No
Paycor
No
Integrations
ADP Workforce Now
Yes
Dayforce
Yes
Gusto
Yes
Heartland Restaurant
Yes
Idealpos
Yes
Maitre'D POS
Yes
Optimum Payroll
Yes
Oracle MICROS POS
Yes
Paychex Flex
Yes
Paycor
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$27.00/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/workforce-management/
Vendor Details
Company Name
Workforce.com
Founded
2012
Country
Australia
Website
www.workforce.com
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
No
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
No
Product Features
Employee Scheduling
Appointment Management
No
Automated Scheduling
Yes
Calendar Management
No
Employee Database
Yes
Group Scheduling
No
Messaging
Yes
Mobile Access
Yes
Payroll Management
Yes
Reporting/Analytics
Yes
Resource Management
Yes
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
No
Vacation / Leave Tracking
No
Time Tracking
Automatic Time Capture
No
Billable & Non-Billable Hours
No
Billing & Invoicing
No
Employee Database
No
Expense Tracking
No
Mobile Time Tracking
No
Multiple Billing Rates
No
Offline Time Tracking
No
Online Time Tracking
No
Overtime Calculation
No
Time per Project Reporting
No
Timesheet Management
No
Vacation / Leave Tracking
No
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
No
Time & Attendance
Yes
Variable Workforce
No