Alternatives to ADTANCE Smart Service

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

N‑able N-sight RMM, a cloud-based IT solution, makes it possible for MSPs deliver valuable technology services in hours instead of weeks or months. Clear, graphical dashboards put alerts front-and-center so you can concentrate on what matters most. Remote access and security features are built-in to help you support and protect your business from the beginning. You can also add security layers to your business and add-on services when you are ready. Remote access, network path visualization and automated monitoring and maintenance are some of the N-able RMM's features. N‑able N-sight RMM can also be downloaded as Android and iOS mobile applications to allow users to manage problems from anywhere.

NewWaySERVICE is an online service order software to manage requests received from your customers. NewWaySERVICE allows you to track and manage your service requests, no matter your type of enterprise. Any kind of requests can be managed using NewWaySERVICE such as service, repair or maintenance requests. NewWaySERVICE allows you to track each service request (work order), from start to finish, and keep a record of the amount of time each of your technicians has spent on it. Of course, our software includes all main modules you would need to properly manage your service department such as Work orders, Equipment, Customers, Planning, Inventory, Service contracts and Guarantees, Web portal, etc. You can create a free trial account at NewWaySERVICE.com and start using it right away.

TSplus Remote Access is an ideal alternative to Citrix or Microsoft RDS for remote access, remote desktop connections and web application delivery. TSplus Remote Access: Remote desktop access Application delivery Secure connection from any device or browser Customizable web portal No Terminal Service CALs are required TSplus Remote access is a reliable and scalable method to web-enable any Windows Applications. TSplus's HTML5 built-in gives users seamless, intuitive access to Windows-based desktops and applications from any browser on any device. This includes PCs, Macs and Smartphones as well as Tablets. Remote Access offers a variety of connection clients and configurations. This allows you to create a secure remote environment that suits your needs and can grow with you business. Get a free 15-day trial of any TSplus product!

Transform your customer service experience with advanced AI-driven contact center software. Call Center Studio's cloud-based solution equips businesses with a comprehensive suite of tools designed to streamline both inbound and outbound contact center functions. For inbound communications, users can benefit from features like automatic call distribution, interactive voice response, and effective call routing, which ensures that every call reaches the right representative or team promptly. On the outbound side, the software supports various dialing methods, including predictive, preview, and progressive dialing, allowing agents to connect with customers seamlessly and efficiently. Moreover, Call Center Studio provides real-time monitoring and analytics, enabling managers to oversee performance metrics all in one convenient interface. If you're feeling burdened by the high costs and complexities associated with traditional systems, our cloud-based solution is the ideal fit for your needs! Experience our intuitive platform today! 💰 Flexible pay-as-you-go pricing ✔️ No hardware or software installation required, and no ongoing maintenance 👨‍💻 User-friendly interface designed for ease of use 🔗 Effortless integration with existing systems

Software for field service management in every industry. SMART Software works with you to streamline your routes and provide detailed reporting and analysis to help you grow your service business. Our software support team is the best in the industry and includes on-site training. Streamline your business operations and keep all your important customer information in one place. Our inventory management, equipment tracking and time management tools, as well as reporting, will help you increase your bottom line. You can keep track of all aspects related to Service Issues, including ticketing and technician routing, inventory control, and vehicle maintenance. We forecast vault cash differently to any ATM software or processor. ATM SMART is a popular choice for customers who return 20% of their vault cash. SMART offers a powerful, integrated CRM solution that allows you to manage your relationships with customers, vendors, sales prospects, and other business contacts.

Design distinctive booking pages that are also conveniently accessible for users on their mobile devices, providing a tailored booking experience for your clientele. You can swiftly launch pre-designed booking pages to showcase your offerings online. These pages are compatible with a variety of devices, including PCs, laptops, tablets, and smartphones, ensuring a seamless experience. Users have the option to log in through a centralized account or as a guest, enhancing accessibility. For added convenience, your business can implement single sign-on for a quick and efficient booking process. Utilize the weekly planner to search for individuals and coordinate your schedule with them effectively. Keep track of which resources have been reserved and their availability, while also allowing you to favorite contacts within the planner. Additionally, monitor the utilization and capacity of all your resources from a single dashboard, organizing them according to your preferences for optimal management. This comprehensive approach facilitates both efficiency and user satisfaction in your booking process.

EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place. You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.

Avoid wasting your time on phone calls; our innovative online reservation system enables clients to effortlessly schedule and modify appointments from their own devices. Simplifying appointment management is now a reality. With our intuitive drag-and-drop calendar, you can swiftly create, adjust timings, or reassign tasks while viewing your entire schedule at once. Input your team’s availability and quickly modify services with just a few clicks. The online booking platform refreshes in real-time, ensuring you’re always informed about your staff's availability and upcoming client appointments. It is designed to work seamlessly across all devices, be it mobile, tablet, or desktop. As a web-based solution, there's no requirement for app installation or software downloads. With Smart Scheduling, you can be assured that you will never overlook a booking again. Enhance your customer service experience by keeping track of essential information for each client, including their appointment history, preferences, and contact details, among other features. This level of organization will allow you to provide tailored services that meet your clients’ specific needs.

With RISE Remote Support, you can seamlessly manage your entire support workflow on a single platform, from the initial problem identification to the storage of the collaboratively developed solution in the knowledge database. This approach ensures that all participants have access to structured, clear, and comprehensible information throughout the process. The system is compatible with various end devices, including desktop computers, laptops, smartphones, and smart glasses, allowing for flexibility in use. You can easily share a wide range of documents, such as videos, photos, PDFs, and 3D objects, whether they were created on-site or imported from other systems, ensuring that your team and customers have the precise materials necessary to address the issue at hand. In today's communication landscape, voice messages have become a vital tool, often eliminating the need for tedious typing and facilitating problem identification and resolution. Furthermore, the saying "a picture is worth a thousand words" holds true, especially when utilizing our image editor, which enables you to enhance and modify your images quickly and effortlessly for clearer communication. This comprehensive tool not only streamlines support processes but also enriches the user experience by fostering effective collaboration and communication.

QuickFMS, a cloud-based facilities management software platform that provides your business with a modular system for automated management of your day-to-day business and infrastructure processes. It's a one-stop destination for organizing, structuring, and running your business and infrastructure for maximizing your company's efficiency and performance. Whether you are an MNC or an SME, we ensure an all-around result for your company by helping you achieve a smoother operation. We offer different product modules that can be implemented individually or as a full suit to manage specific areas or departments helping you concentrate more on your business activities and generate immediate ROI.

Plutomen Connect serves as a cutting-edge remote visual assistance platform designed to empower frontline employees by facilitating the effortless exchange of knowledge across operations, while also enabling effective issue resolution through high-definition video streaming. With just a single click, experts can connect from afar, quickly identify technical challenges, and provide immediate solutions. The integration of smart glasses, such as RealWear, significantly elevates the remote assistance experience by allowing frontline workers to work hands-free while collaborating and troubleshooting simultaneously. Users benefit from real-time visual support for everyday maintenance, repair, and operations (MRO) through augmented reality annotations on both images and video, along with features like a secure chat module, insightful analytics, and an administrative dashboard that includes comprehensive digital self-help manuals and workflows aligned with the company's standard operating procedures (SOPs). Additionally, this versatile solution can be effortlessly integrated with a variety of industry-grade smart glasses and is accessible on browsers, as well as on Android smartphones, iPhones, and tablets, ensuring broad compatibility and ease of use for all team members. Ultimately, Plutomen Connect not only streamlines communication but also enhances overall operational efficiency, equipping teams with the tools they need to succeed in their roles.

The software allows users to efficiently manage their computer desktops in real-time, fully compatible with Windows, and offers secure remote access to the file systems, processes, and services of a remote machine. LiteManager includes integrated tools for creating network diagrams, gathering technical information, and deploying updates through remote installation services; it also enables configuration of a private ID router (NOIP) and provides a host of additional functionalities. It serves as classroom management software as well. Remote administration can now be achieved without needing an IP address, as users can establish connections by selecting a unique personal ID. Both the client and server components operate seamlessly in networks that connect to the internet via a proxy server. Installation guides for both the Viewer and Server components are readily available. However, LiteManager may be flagged as a potentially unsafe application (including labels like RemoteAdmin, PUP, PUA, Riskware, Unsafe, and Unwanted) due to its capability of providing unattended access to a PC, raising some security concerns for potential users. It's important to weigh these risks against the program's robust functionality.

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

The cloud help desk is already set up for you. Your help desk software is available online in the cloud. This means that there is no need to set up servers or maintain them. Sign up now and you're good to go! Monitors, alerts and custom ticket attributes make your job easier. Get help desk reports that include key information such as updates on ticket status and labor statistics by organization. Remote employees can be supported by remote workers by starting a secure remote support session right from their help desk tickets. Not always at your desk? No problem! No problem! Spiceworks Help Desk Mobile App delivers the most popular ticket updates and push notifications directly to your smartphone or tablet.

Aweray Remote is a fast and dependable tool that provides free access to computers from anywhere. This remote desktop software allows users to control, troubleshoot, and manage their computers via a phone, tablet, or another PC, making it ideal for gaming on the go. With a user-friendly interface, it functions similarly to a screen mirroring application, enabling seamless screen sharing across devices. The software facilitates efficient communication by allowing the transmission of messages and images, so users can operate the remote computer as if they were physically present. Aweray Remote enhances online collaboration by supporting teamwork and offering assistance to clients, colleagues, friends, and family from any location. Organizing productive video conferences and collaborating on projects remotely becomes easy, eliminating the need for costly onsite visits and saving valuable time. You can provide remote support for computers or phones and enjoy playing PC games no matter where you are. Whether for personal use or professional needs, Aweray Remote proves to be an invaluable tool for anyone seeking flexible access to their devices.

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

The Ticketing System on our website, along with an organized repository of knowledge regarding our company's products and services, can yield significant benefits. This initiative focuses on structuring the knowledge base to ensure it is easily accessible for both employees and customers alike. With the UserHorn Customer Support Ticket System utilizing the "Knowledge Base" module, we have the potential to develop a valuable resource that consolidates community topics into a cohesive knowledge base. It facilitates client self-service and enables visitors to swiftly and conveniently locate answers to their inquiries, thanks to an intuitive database structure and the "Smart search" feature that proactively identifies related questions and responses during new request submissions. Our aim is to create an exceptional online support experience that we believe will contribute to the growth of your business. We encourage you to avoid page overload as responses are delivered instantly, much like a chat service, and remember to customize the support portal address to fit your needs. Additionally, this streamlined approach is designed to enhance user satisfaction and efficiency.

Easily publish all your available appointment slots online with FixMyAppointment management software, giving you complete control over your scheduling. The details of all appointments made online will be delivered to your front desk instantly, requiring no additional effort on your part. Patients can effortlessly view and book appointments through your customized booking page, accessible via tablet, smartphone, or laptop. We prioritize data security, with FixMyAppointment continuously backing up client information through various redundant systems to guarantee its safe storage. Traditionally, scheduling an appointment can take an average of 12 minutes due to missed calls, voicemails, and the usual back-and-forth communication. Notably, 65% of online appointments through FixMyAppointment are made between 8 PM and 3 AM, highlighting the potential missed opportunities for those without online booking options. By embracing online scheduling, you can significantly enhance your practice's efficiency and ensure that you are not losing out on valuable appointment bookings.

Assist your customers intelligently through their preferred digital channels. Leverage automation to enhance customer relationships, fostering tailored interactions enabled by artificial intelligence, which can significantly boost your business's online performance. No matter your business sector, there are solutions designed to enrich your customers' digital experiences. Deploy strategies across various departments of your organization while exploring every possible integration. Engage with your customers on popular digital platforms like WhatsApp, enhancing your conversation rates in the process. Delight your customers with prompt and effective service on the platforms they love the most. Streamline the purchasing journey by maintaining a single conversation thread, helping customers avoid the hassle of navigating multiple channels. Gain insights from strategic data generated through interactions on WhatsApp and other customer touchpoints. Additionally, facilitate clearer and more meaningful dialogues among employees using the applications they are already familiar with in their daily routines. This approach not only enhances customer satisfaction but also fosters a more cohesive internal communication strategy.

FuzeDigital, located in Seattle, Washington, offers a versatile cloud-based software solution that enables staff, customers, members, partners, and other key stakeholders to receive consistent, insightful, accurate, and timely answers while also facilitating feedback across multiple channels on any device. Our innovative knowledge sharing and support platform features various modules, including Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration, and more, allowing for tailored support for all stakeholders through a single, cohesive, and highly customizable solution. Users can choose to pay only for the features they need and can host the software on our servers, platforms like Amazon's AWS, or their own infrastructure. Elevate your support capabilities, as providing consistent, precise, and prompt assistance around the clock on all channels and devices has become essential for maintaining competitiveness in today’s market. Recent research indicates that over 75% of users expect this level of service, with many accessing it via their smartphones, underscoring the importance of meeting these demands. By leveraging our platform, businesses can ensure they not only meet but exceed customer expectations.

Experience seamless management of your vacation properties with everything you need right at your fingertips. This platform streamlines your check-in process digitally, eliminating long lines and crowded waiting areas. Featuring three apps within one cohesive system, the Customer App allows guests to request maintenance directly, complete online check-ins, and access essential news and information about the property right from their smartphones. The Maintenance and Operators App enables operators to receive support requests complete with photos and details, while providing a calendar for facility activities and instant messaging with management. The Structure Application serves as a single interface for multiple properties, facilitating direct communication with customers, managing both internal and external maintenance teams, and offering an appointment calendar for scheduling. Additionally, it provides assistance reporting and analysis, as well as the ability to send push notifications to customers through their app. This is the only integrated system designed to digitize communication and enhance the operational efficiency of your tourist facility, ensuring that all technical assistance requests can be handled promptly through one application. With the convenience of communication available via both iOS and Android apps, your guests can enjoy a hassle-free online check-in experience that eliminates the need to wait in line. Overall, this innovative solution transforms property management, making it easier than ever to provide exceptional service to your visitors.

An online consulting tool serves as an effective means for instant communication with website visitors, enhancing sales and delivering exceptional customer service. Its simplicity and efficiency stand out, yet a disruptive consultant can tarnish the initial experience for users on your site. We have taken steps to ensure that customers are spared from such negative encounters. By observing visitor behavior, gestures, and overall demeanor, a skilled sales assistant can anticipate the needs of clients with precision. This capability has been made feasible through co-browsing technology, allowing you to oversee visitor interactions and elevate service standards to unprecedented heights. RedHelper continuously evaluates an individual employee's performance against the collective statistics of all operators within the system, providing a personal performance rating. This immediate feedback empowers operators to enhance their efficiency and effectiveness, while the elements of gamification and competition inspire them to strive for improved outcomes. Implementing such a system not only fosters a proactive approach to customer service but also cultivates a motivated workforce dedicated to achieving excellence.

Enhance your operations with intelligent solutions designed for digital spare parts catalogs, service information systems (SIS), and service portals. Our comprehensive service information system, Quanos SIS.one, equips manufacturers and operators of machinery and equipment with the tools necessary to digitalize and enhance their after-sales services effectively. With Quanos SIS.one, you can consolidate all vital service information pertaining to your machines and facilities from various source systems, seamlessly connect them, and make them accessible through a user-friendly interface for everyone involved, including maintenance personnel, service technicians, support teams, and even your customers. By utilizing our software, manufacturers of machinery, plants, and equipment can significantly boost their service business, while operators of machines, plants, and vehicle fleets benefit from enhanced digital spare parts and maintenance management. Additionally, Quanos SIS.one integrates crucial service information from different source systems such as ERP, CAD, DMS, and CMS, thereby facilitating a more streamlined and efficient service process. This interconnected approach not only improves service efficiency but also enhances customer satisfaction by providing quick access to relevant information.

ky2help®, an intuitive, all-in-one software that manages IT and Enterprise Service Management, is available. The standard software is Serview-certified and provides ITIL processes straight out of the box. ky2help is flexible and simple enough to deliver processes to all business units within the shortest time possible. ky2help can be adapted to your system in a way that is flexible and easy to integrate. The implementation is quick and requires little maintenance. Service-intensive companies often have more complex workflows, processes, and supply chains than companies that are strictly production. The ky2help®,Service management platform, helps companies manage their service processes. It is ky2help®, a central solution that allows for efficient management of company-wide processes and better resource control. The ideal scenario is that the entire business process chain can easily be mapped and processed electronically.

Homeowner Central was created specifically for new home builders. It offers interactive portals that are tailored to the needs of both homeowners and builders. Through intuitive and engaging web portals, homeowners can access a wealth information from any device. This allows home builders to offer first-class homeowner care initiatives. An interactive homeowner portal gives room-by-room access and details about each unit, including operating manuals, maintenance schedules, warranties, and appliances. A builder portal gives you access to project details such as trades and specifications, homeowner contacts and service requests, messaging and deficiency reporting. Service request management software tracks and manages homeowner warranty-related service requests. An app for deficiency reviews to automate your predelivery inspection and key-release signing-off.

Customers require varying levels of support throughout their digital journeys, which presents an opportunity for you to establish yourself as a trusted advisor by providing training solutions that facilitate the adoption of new services and enhance existing solutions with continuous support. By delegating your productivity support tasks, you can concentrate more effectively on your primary business goals related to digital transformation. AppHelp provides a broad range of migration, onboarding, and ongoing support services that enable you to fulfill and surpass the criteria set by Microsoft and Google's Cloud Partner Programs. Additionally, assist your small to medium-sized business clients in reducing their on-site IT expenses with a full-featured Help Desk solution that can diagnose and resolve issues across various platforms, from cloud applications to networking devices and computers. Enhance your business clients' operations by introducing comprehensive IoT solutions that encompass interconnected devices, applications, and robust support. Furthermore, AppHelp delivers remote assistance for various security products, access control systems, audio-visual equipment, and more, ensuring that your customers receive the best possible service. Through these offerings, you can foster stronger relationships with your clients and help them navigate the complexities of their technological landscape.

AppointMentor is a user-friendly platform that enables individuals to effortlessly schedule, modify, or cancel their appointments via the internet. Available around the clock, it can be accessed from any device, including computers, tablets, and smartphones, ensuring convenience for users at any time and from any location. The Online Booking feature allows patients to secure appointments anytime directly from the practice’s website, while giving practices complete oversight of their appointment schedules. Acting as a virtual receptionist, the AppointMentor Online Booking System captures potential business even when the office is closed, during busy hours, or over weekends. This service simplifies the process for patients, aligning with their lifestyles and making the practice’s offerings easily accessible, which in turn fosters customer loyalty and retention, boosts revenue, and supports business growth. With just a few clicks, practices can upload their treatment options and services for online scheduling, linking them directly to the dentists who provide them, thus enhancing the overall patient experience. Ultimately, this innovative system not only streamlines appointment management but also enriches the interaction between patients and healthcare providers.

Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management.

Our calendar solution unifies all essential features required to effectively manage your business and maximize your online visibility. Take advantage of this chance to differentiate yourself from your competitors! This system permits you to establish a required deposit that must be paid upon booking to secure the reservation. With the advanced Point of Sale (POS) terminal app, you can quickly set up your cash register and start generating sales right away, driving your business growth. The seamless mobile integration ensures that your clients can make reservations from any location. The online scheduling tools automatically adjust to fit the screen size of various devices, including computers, tablets, and smartphones, ensuring optimal usability. Additionally, you can effortlessly connect with your patients or clients through SMS, email, or video calls, enhancing communication. This innovative solution not only streamlines your operations but also elevates the customer experience significantly.

Appointmentseasy.com is a platform designed for healthcare providers, medical staff, and patients to streamline and enhance the management of medical appointments. With its user-friendly search feature available around the clock, patients can effortlessly locate and schedule their medical appointments. This service benefits a range of professionals, including doctors, dentists, veterinarians, and medical secretaries, by minimizing the volume of phone calls and allowing them to concentrate on clinic operations while maintaining control over their schedules. There’s no need for software downloads; simply log into the portal to access the calendar immediately after authentication. Additionally, both subscription and usage of this service come at no cost! You can customize your appointment book to suit your specific needs and preferences, leveraging advanced algorithms to lower the chances of errors and memory lapses, while also accommodating favorite consultation schedules you’ve saved. This ensures that managing appointments becomes not only efficient but also tailored to the unique demands of your practice.

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

Welcome to Dynamics 365 Customer Service! We are thrilled to provide you with a comprehensive array of tools designed to help your business deliver top-notch customer service experiences. Our philosophy centers on understanding your customers, which allows for personalized interactions and maximizes your agents' efficiency, fostering long-term customer loyalty. At the core of Dynamics 365 Customer Service lies the agent experience, which is essential for enhancing service delivery satisfaction. It is crucial for agents to manage customer inquiries from various channels, simultaneously handle multiple sessions, seamlessly interact with different applications while maintaining context, and improve their workflows using productivity-enhancing tools. Additionally, you can customize and oversee the various features in Customer Service through any of the available applications, depending on the licensing package you have selected. This flexibility ensures that your customer service strategy can evolve alongside your business needs.

Remote management, contract management, ticket management, remote management, monitoring, and team management solutions that aid in productivity and control IT assets for service providers, software houses, and internal IT departments. To give your customers more confidence, you can set your brand, color, and URL at our white label plan. Remote access, password safe and monitoring are just a few of the tools available. Chat, mobile, and other tools are also available. You can organize your team's routines and processes with ease and simplicity. Manage stages, queues, inventories, communication and remote access. This section allows you to organize your service flows in an easy and simple way using integrated tools and management indicators. You will find reports on executive, performance, profitability, and other information that will assist you in making decisions. Our Service Desk's smart agent allows you to monitor customer assets and receive personalized attention notifications. You and your team can access requests via the smartphone and streamline service.

Proxy Networks offers both hosted and on-premise remote support solutions tailored for IT departments and help desks. With our software, you can securely perform remote desktop operations and troubleshoot a variety of devices, including PCs, servers, and mobile devices. Our robust encryption, authentication, and privileged access management features empower customers to set their own security protocols and flexible remote access policies. Designed for ease of use and budget-friendly, PROXY Pro can accommodate the most intricate remote desktop management requirements. We deliver remote access software compatible with all platforms, including virtual machines and Thin Clients, ensuring accessibility regardless of the user's operating system. Utilize our PROXY Deployment Tool to manage host settings at any time, allowing for personalized configurations for remote access, or take advantage of our web-based Host on Demand (HOD) for seamless clientless remote connections. The versatility of Proxy Networks' software means that IT professionals can respond instantly and securely to support requests across any system or endpoint, enhancing overall efficiency in remote assistance. Embrace the future of remote support with our innovative solutions that cater to various organizational needs.

Diagnose and resolve service issues quickly, accurately, and more profitably. Neuron7's AI predicts issue categories and resolution steps to help your newest team members perform as well as experienced call center agents and field service technicians. Deflect calls, increase first time resolutions, and reduce parts wastage while capturing expert knowledge. Neuron7's AI continually learns to find the best resolution paths and guide people to success quickly, despite having 1000s of agents and 1000s product configurations.

EventManager provides a comprehensive management platform designed for businesses and organizations aiming to enhance their customer relationships and after-sales support. This all-in-one software, available in a rental model through the web (SaaS), can also be tailored through custom development projects. Users can take advantage of integrated CRM modules, a shared calendar, Outlook synchronization, document sharing, collaborative tools, surveys, email campaigns, business tracking, and event management—all within a single interface. Our solution guides customers from initial prospecting to acquisition and ongoing loyalty, streamlining multi-channel order processing and integrating with accounting systems. We are committed to our clients' success and sustainable growth, offering expert advice from our technical and functional specialists to help implement a straightforward and efficient software solution. Additionally, we provide a customizable global offering that facilitates the complete organizational management cycle, empowering businesses to thrive in a competitive landscape.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

Empowering front-line agents is the key to exceeding customer expectations while ensuring exceptional service can be provided from any location. With the help of NICE Enlighten AI, businesses can now create remarkable experiences focused on customer satisfaction through Real-Time Interaction Guidance. This innovative AI tool utilizes advanced, specifically designed behavior models that allow contact center agents to make real-time self-corrections when it is most crucial. For the first time, companies are achieving high levels of customer satisfaction in every interaction they have. NICE Enlighten AI’s groundbreaking predictive behavioral models, built from over 20 years of comprehensive industry research and millions of interactions, facilitate this achievement. The Real-Time Interaction Guidance feature promptly and accurately evaluates the agent behaviors that correlate with customer satisfaction. By providing clear and actionable recommendations, agents are empowered to consistently perform at their best and ensure excellence in every customer interaction. This not only enhances the customer experience but also fosters a culture of continuous improvement within the organization.

Fixzy provides an instant connection for homeowners, tenants, and occupants to maintenance and repair professionals. By leveraging advanced augmented reality, artificial intelligence, and state-of-the-art computer vision, Fixzy's web application offers live video interaction and user-friendly tools that work seamlessly across mobile devices and desktop computers. With this innovative platform, property stakeholders can quickly address issues, alleviating stress, minimizing damage, and reducing the need for on-site visits regardless of time or location. The no-download format of Fixzy's web app allows technicians to assist occupants through their smartphones, enabling remote problem-solving that integrates pioneering AR and AI technology. Occupants are empowered to submit precise measurements, damage reports, and analyze issues using computer vision capabilities. You can schedule a live video session with us to experience how our experts can efficiently support your occupants with remote functionalities like live hand overlays, pointers, toolkits, document sharing, zoom features, and translation services, ensuring that assistance is always just a click away. This transformative approach not only enhances the speed of resolution but also elevates the overall service experience for everyone involved.

There’s no requirement to have coding skills, as our user-friendly interface is designed to make creation effortless. With Botnation, you can quickly get started using templates or by following our tutorials. The platform allows for a seamless experience without any coding—simply drag, drop, copy, or paste, and even collaborate in real-time. It strikes a perfect balance between simplicity and power, letting you integrate your chatbot with the tools you already utilize through various plugins and connectors. You can store valuable data collected by the bot in your CRM and leverage API data within your chatbot easily. Design marketing funnels, set your key performance indicators, and perform A/B testing on your content to enhance effectiveness. Our algorithm provides tailored recommendations to guide your strategy. All necessary tools for monitoring, analyzing, and advancing your chatbot are readily available. For the best customer support experience, it’s ideal to combine chatbots with human advisors, and Botnation presents a comprehensive solution featuring its enhanced live-chat module for seamless transitions between bots and human operators. This combination ensures that user inquiries are handled efficiently, providing a superior service experience.

Accelerate issue resolution with immediate visual assistance for both field teams and customers. Equip your field teams and equipment operators with advanced features like visual issue reporting, intelligent recommendations, chat options, AR-enabled live video, detailed checklists, and a comprehensive knowledgebase. At SnapSupport, we are dedicated to enhancing the operations of tech companies daily. Discover what our partners and clients have experienced by leveraging our services. Join the ranks of those who are reaping the rewards of SnapSupport and elevate your field and customer support efforts. Enable your field engineers to resolve problems on the first attempt, minimizing the need for return visits. Provide real-time remote assistance when they require guidance. Streamline and automate the inspection reporting process for increased efficiency. Create tailored checklists and utilize our mobile app or RealWear HMT-1 for swift inspections. Enhance your equipment maintenance tasks with customizable checklists and immediate visual support. Boost customer satisfaction through a mobile application that facilitates effective self-support and live visual assistance, ensuring that both teams and customers have the resources they need right at their fingertips. Your journey towards optimized support begins with us.

KIX Service Software is the creator and distributor of KIX, a top-tier open source service management platform. With over 400 clients spanning multiple sectors, KIX is utilized for both IT service management and customer support needs. The software can be deployed either on-premises or in the cloud. Alongside its robust and customizable core features—including a ticketing system, asset management, self-service portal, knowledge base, reporting tools, and dashboards—KIX provides numerous options for extensions. This enables the integration of advanced functionalities such as professional field service management, maintenance oversight, automated device tracking, 15 ITIL® 4 practices, time tracking, and more. Our team assists clients in assessing their operational workflows, implementing the software, and creating tailored extensions to fit their requirements. Additionally, we offer extensive support services and a specialized training program to enhance user experience. We also take an active role in significant industry organizations, such as the Open Source Business Alliance, BITKOM, and itsmf, to foster collaboration and innovation in service management. Through these initiatives, we aim to continually improve our offerings and stay at the forefront of the industry.

Oracle B2C Service delivers cutting-edge and prompt customer support through various preferred channels. This collection of integrated customer service tools utilizes artificial intelligence and machine learning to enable service teams to efficiently handle routine tasks, allowing them to concentrate on providing specialized and personalized assistance directly to customers. Ensure flexibility and immediacy in customer service while maintaining a human element across multiple digital platforms. Implement a range of self-service options, enabling customers to find the information they need swiftly and in a way that aligns with their preferences. Provide instant feedback that customers appreciate through an engaging, AI-powered interface. Seamlessly incorporate assistance options throughout your website, ensuring that customers can easily find help without any hassle. Additionally, allow users the freedom to engage in chat or search for solutions while they continue to navigate your site, enhancing their overall experience. This comprehensive approach not only improves customer satisfaction but also fosters long-term loyalty.

Oracle Service enables organizations to forecast service demands, streamline processes, and provide customized responses, while effectively integrating both self-service and assisted support models. It features robust and intelligent solutions tailored for B2B, B2C, and field service, ensuring customers can access the assistance they need, whenever and wherever it is required. This system aids users in discovering answers on websites or through digital assistants, empowering agents to foresee and address inquiries with informed responses and relevant information. By utilizing Oracle Service, businesses can offer personalized, proactive, and timely customer support, maintaining a comprehensive and cohesive overview of all customer interactions. Striking a balance between self-service and assisted service fosters significant relationships through the communication channels that customers favor. Moreover, the platform's array of digital tools facilitates an always-on, tailored, and seamless customer service experience, enabling service agents to concentrate on more complex or escalated issues that require their expertise. This holistic approach ultimately enhances overall customer satisfaction and loyalty.