Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ADTANCE Smart Service – The innovative and comprehensive Service 4.0 platform digitizes you service according to your needs and possibilities. You can book individual modules anytime and have them available immediately thanks to the modular and expandable structure. All information already generated and stored in all modules can be exported via interface and used there.
The platform allows your service staff to access all the important data and tools quickly and easily on any device, whether it's a smartglasses or a smartphone tablet or computer. ADTANCE Smart Service offers many modules, including document management systems and digital inspections, remote assistance and predictive maintenance.
Description
Local governments use NovoGov to replace paper, spreadsheets, and disconnected tools with a single web and mobile platform. Public works, code enforcement, permitting, asset, and maintenance teams run their day-to-day work in one place, from opening a work order to closing it out and reporting on the cost.
The mobile apps put the whole system in the field: crews update jobs from any phone or tablet, attach photos and documents, scan barcodes, and record GPS locations as they work. Maintenance is scheduled by time, mileage, or meter, and every job captures labor, parts, and FEMA or grant costs. Built-in GIS integrates with Esri ArcGIS to map assets and activity across your jurisdiction. Residents submit and track service requests through an online portal that keeps the public informed. Founded in 1999, Novo Solutions builds software for US cities, townships, and counties. Schedule a demo for a tailored quote.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
ArcGIS
No
ArcGIS CityEngine
No
Proalpha
Yes
SAGE
Yes
SAP HANA
Yes
SAP HANA Cloud
Yes
Salesforce
Yes
Zendesk
Yes
Integrations
ArcGIS
Yes
ArcGIS CityEngine
Yes
Proalpha
No
SAGE
No
SAP HANA
No
SAP HANA Cloud
No
Salesforce
No
Zendesk
No
Pricing Details
20€/month/user
Free Trial
Yes
Free Version
No
Pricing Details
Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ADTANCE GmbH & Co. KG
Founded
2015
Country
Germany
Website
www.adtance.com
Vendor Details
Company Name
Novo Solutions
Founded
1999
Country
United States
Website
novosolutions.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Facility Management
Asset Management
Yes
Commercial Properties
Yes
Equipment Management
Yes
Facility Scheduling
No
Incident Management
Yes
Inspection Management
Yes
Inventory Control
Yes
Maintenance Tracking
Yes
Preventive Maintenance
Yes
Residential Properties
Yes
Room Scheduling
No
Schools
Yes
Space Planning
No
Vendor Management
Yes
Visitor Management
No
Work Order Management
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
Yes
Key & Lock Management
No
Mobile Access
Yes
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
Yes
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Municipal
Animal Licensing
No
Code Enforcement
No
Fund Accounting
No
Inventory Management
Yes
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
Yes
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
Yes
Document Management
Yes
Equipment Maintenance
Yes
Fixed Asset Management
Yes
Job Costing
Yes
Project Management
No
Service Request Management
Yes
Work Order Management
Yes
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
No
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Task Management
Yes