• Name: Balwinder B.
    Job Title: SDE
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy communication with colleagues.

    Date: Jun 16 2022

    Summary: Overall, Slack in an amazing application to communicate with colleagues and teammates. It makes the communication fat and less reliant on emails.

    Positive: - It helps in communication between teammates working on a specific project.
    - It can be easily integrated with third-party applications.
    - Messages can be scheduled for a specific time.
    - The application is easy to use and set up.
    - It is also available on the smartphone.

    Negative: - The desktop version of the application is not as intuitive as the smartphone one, especially the set-up process in desktop feels quite messy.

    Read More...
  • Name: Jeff M.
    Job Title: Dentist
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Group communication

    Date: Jun 13 2022

    Summary: Overall it's a neat software. It works like a private message board. Cool to have conversations organized under individual topics, which would be harder to do with email, and it allows people to choose what they're digesting.

    Positive: Works better than email when there's a big group that is working on several different projects since it keeps topics organized, but still allows good group communication.

    Negative: I seem to miss messages here and there because of how things are organized. I don't use it a ton, so it may just be me.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Office Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Nearly Perfect Messaging and Calling App

    Date: Jun 10 2022

    Summary: Overall we are very happy with Slack. Both its design and easy-of-use are amazing. Even though there are a few bugs sometimes and they could improve on workflows, we will keep on using Slack for the years to come.

    Positive: -Very quick and easy to call people
    -There is both a desktop app and a phone app which you can connect
    -Integrates with many apps and calendars
    -Group channels
    -Highly customizable status updates

    Negative: -There is currently no option to automatically add new profiles to group channels even though there is a user group management function.
    -Password resetting is nearly impossible in workspaces.
    -There is a bug where during screensharing the screen will sometimes just freeze

    Read More...
  • Name: AK A.
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A good product overall

    Date: May 24 2022

    Summary: It's a great business communication tool overall. New features are good. Can communicate with your peers in the company quickly and notifications work really well. I use this everyday and it is a primary tool that we use to communicate. JIRA integration and integrations with Zapier makes it really productive.

    Positive: New features are good. Can communicate with your peers in the company quickly and notifications work really well. I use this everyday and it is a primary tool that we use to communicate. JIRA integration and integrations with Zapier makes it really productive.

    Negative: Using threads are a bit cumbersome.
    Calls are unreliable and bad quality.
    Message seen option would have been great.

    Read More...
  • Name: Nabeel N.
    Job Title: Front End Web Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best medium to exchange ideas.

    Date: Mar 24 2022

    Summary: Overall, Slack helps in connecting with team members working on the same projects, it helps in discussing ideas and sharing resources over the chat.

    Positive: - Different channels can be created for different work groups that helps in separating teams working on different projects.
    - the notifications are almost instantaneous, which always helps in keeping track of the chat.
    - The paid version of the application is affordable and provides value for the money spent by providing extra features resulting in improved productivity.
    - It can be easily integrated with other third-party application like Jira, which helps a lot in keeping track and discussions of the tickets by making dedicated chat channels for them.

    Negative: - The user interface of the application is not easy-to-navigate.
    - It can be a bit difficult to use initially as the UI feels cluttered and all over the place.

    Read More...
  • Name: Harold M.
    Job Title: Sales Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Communication system with general interaction of various sectors.

    Date: Feb 14 2022

    Summary: I consider that my general experience with Slack has been good, there have been various problems such as the previously mentioned search system, which does not search for keywords showing old results, but there are some flaws that can be improved by the Slack team to give us a better experience. The Slack system has behaved wonderfully, I have been able to have fluid conversations at all times both with my colleagues within my sector, as well as with other colleagues from the Finance and Projects sectors. We're a pretty big company, and Slack has been really helpful, it keeps us all connected at all times, I can send direct messages to my bosses and co-workers. The notification system has been very good, with notifications without delays. Slack needs to improve the integration it has with MailChimp, since currently in our company we use MailChimp to handle sales and advertising, so it would be great if these two platforms (Slack and MailChimp) have a good integration, with faster report export . This bad integration doesn't change my opinion about Slack, I still consider it to be a pretty good software, it keeps communication constant in my company and that is worth a lot, so I hope they can improve the few flaws they have.

    Positive: The most positively striking features about Slack were:

    - Slack sends me notifications about everything that happens in my work network or when I am mentioned in a specific network. I receive notifications from Slack on my cell phone, email and via SMS. These notifications are instant, so I can know the exact moment when they mention me in a message or when they need me to participate in a discussion.

    - The chat rooms are quite organized, the messages in each chat room are received instantly, there are no delays in sending or receiving messages.

    - Each labor sector of my company has a chat room, so it is easy to separate each sector, so that each one has a chat room with their colleagues from the same sector. It is a fairly easy mechanism to be organized and for the sectors to maintain a more integrated communication.

    - The interface design is quite attractive, it has a very colorful interface, easy to use, easy to understand and above all, easy to configure.

    Negative: - The word search system is one of the things I didn't like at all about Slack. The keyword search system is functional, but not 100%, currently, when we search for a word, it does not show the oldest results, but until an exact date, there is no way to find older results. Old results are obscured by the search system, and shouldn't be, it should display all of them.

    - It has a terrible integration with the MailChimp system, currently, the export of Marketing reports to the Slack platform to share this matter with my colleagues, takes a long time to be carried out successfully, the information takes a long time to be shared through this network.

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  • Name: Anonymous (Verified)
    Job Title: Outsourced Finance Officer (through Thrive Advisory Solutions)
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Communication Platform for Small Nonprofits

    Date: Feb 04 2022

    Summary: Overall this solution provides all of the necessary features, while there is some room for improvement as far as notifications are concerned.

    Positive: We utilize Slack for internal communication with one of the nonprofits that we serve as an outsourced finance officer for and it works great! The best feature is the ability to create shared, private, group chats.

    Negative: One thing I don’t like is the inability to receive notifications unless you’re tagged in the message.

    Read More...
  • Name: Prithvi K.
    Job Title: Kotlin Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Seamless communication that leads to productivity.

    Date: Jan 25 2022

    Summary: Overall, Slack is a quick and easy tool to communicate with staff working on the same project or organization.

    Positive: - Slack helps in sharing project resources in the form of images, text and attachments in to the groups without any hassle.
    - Different channels can be created and set up in no time.
    - The user interface is clean and free from bugs, Along with that the UI is also customizable.
    - It has multi-device support, so one account can be operated from desktop or mobile at the same time.

    Negative: - Notification timing and synchronization can be improved.
    - More documentation or tutorials, please.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Entrepreneur
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Overall a good team communication software

    Date: Jan 14 2022

    Summary: Overall a good team communication software.

    Positive: Reliability - You can reply on the software as it rarely goes down
    Usability - It is a very easy to use software and you can just sign in and start using right away. Very intuitive.
    Features - Packs a lot of useful features like starting threads on conversations, deleting a message that is posted in error, usability on mobile apps

    Negative: Calls do not work seamlessly. When you answer a call, it just drops sometimes and we prefer using other software for calls.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Revenue Operations Professional
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Revenue Operations Professional

    Edited: Jan 12 2022

    Summary: Slack is a great tool to allow for day-to-day communication with other team members. While pricing is very fair, the platform is still limited and has room to allow for more product features to ensure a better enhancement to team work.

    Positive: There are several benefits to using Slack in comparison to other work collaboration tools:

    1. Can customize channels of communicating with a specific group of team members or for a specific
    2. Can easily upload/modify messages after it has been sent on a group.
    3. Platform offers seamless integrations to everything from Outlook, Google Drive, and Zoom.
    4. Fair and very low pricing for value.

    Negative: There are several cons associated with Slack:

    1. User Experience is not the most friendly when it comes to replying to thread messages (can be a bit hard to navigate).
    2. Platform is mainly limited to messaging, and could add more value if it offer tools to collaborate on team deadlines (like Monday.com/Asana).

    Read More...
  • Name: Sierra Z.
    Job Title: Office Technology Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good instant message tool

    Date: Dec 23 2021

    Summary: Overall a good communication platform that is used heavily by my org. The biggest ask is that they role out new features to both web/desktop and mobile at the same time. It's frustrating to try to use a new feature only to have it tell me it's not available for mobile yet.

    Positive: * Custom statuses
    * Public & private channels
    * Integrations with zoom/google calendar
    * Customizable notification options

    Negative: * Cannot manage private channels as an admin under the free non-profit plan
    * Cannot schedule send on mobile (yet..?)

    Read More...
  • Name: Zeeshan I.
    Job Title: Java Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Instant chatting application for teams.

    Date: Dec 21 2021

    Summary: Overall, Slack is a feature packed communication application crafted especially to be used by working professionals. The application is secure, and the user interface looks attractive.

    Positive: 1. Slack is one of the best tools to connect with colleagues and share important documents securely.
    2. Along with chat feature, Slack also offers seamless and uninterrupted audio and video calling.
    3. The application supports two-factor authentication and is very secure so that the teams can exchange confidential documents and ideas among them securely.

    Negative: 1. Sometimes the application freezes and restarts abruptly in between the process of sharing files in the group.
    2. There are occasional delays in the notifications.

    Read More...
  • Name: Vidya B.
    Job Title: Product Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A professional tool for communication.

    Date: Nov 23 2021

    Summary: Slack can be used as a primary communication tool for team members in any organization. The features it has makes the communication more informative, less time-consuming and overall it increases the productivity.

    Positive: Slack is quite a useful tool for communication between team members, regardless of the organization size. It is a versatile application with various useful features that adds value to the organization. Slack doesn't leave an inch of possibility of communication gap between members. The price of the subscription is affordable and really worth the money spent.

    Negative: There are some minor cons that I faced in my usage, the icons are too small in the mobile application that leads to accidental touches. Other than this is a must-have application for any organization.

    Read More...
  • Name: Subhan A.
    Job Title: React Developer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A great communication tool for colleagues.

    Date: Nov 22 2021

    Summary: Overall, Slack helps a lot in getting in constant touch with the team members working together on a project or in the organization. It improves productivity and helps in targeting goals and achieving them.

    Positive: - It is available on all the platforms so that it can be accessed on the go.
    - It improves the productivity a lot by connecting and getting updates from the team members.
    - Along with the chat communication, it also allows doing video meetings.
    - It is quite a popular software and supported by almost all the software for integration.
    - The look and feel of the software is modern and attractive.

    Negative: - Sometimes the audio and video during meetings gets out of sync.
    - It is quite an expensive software for small startups and small organization.

    Read More...
  • Name: Tehseen A.
    Job Title: Project Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Slack for productive communication among teams.

    Date: Sep 30 2021

    Summary: Slack is the most used communication application among organizations and teams working on same projects. Its features are curated according to the needs of the teams. File sharing is easy and straightforward.

    Positive: - The user interface of the application is clean and smooth across the devices on which it is available.
    - The 2-factor authentication adds an extra layer of user data security on the platform.
    - All types of files can be shared as an attachment or drag and drop.
    - Different channels can be created for different projects, resulting in an organized communication with the team.

    Negative: - The mobile application crashes abruptly during meetings.
    - It is a bit heavy on the system memory, making it slow on a computer with less RAM.

    Read More...