• Name: Sandip K.
    Job Title: Strategic Account Specialist
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Slack: The most sophisticated internal messaging platform

    Date: Nov 04 2020

    Summary: I have used Slack for over three years and has enabled me to send and receive instant messages over the internet.

    Positive: I like that Slack allows me to enhance team collaboration in our corporation.
    Creation of multiple communication channels is another thing that I like most about Slack.

    Negative: I do not like that Slack video conferencing needs integration with other web conferencing platforms since it's weak.

    Read More...
  • Name: Eli R.
    Job Title: Paralegal/Office Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best work app ever

    Date: Oct 30 2020

    Summary: This app has become extremely helpful at work. It has decreased the amount of emails we send each other

    Positive: I love that I can create channels for each client and send messages, flag messages, and save messages

    Negative: I wish i didn't need an extension app for task assignments

    Read More...
  • Name: Adarsh U.
    Job Title: Alumni
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great app if you work in a group

    Date: Oct 28 2020

    Summary: Wonderful app no doubt, have few issues but have much more potential than one can ever imagine. Really up-to-date apps list for integration, recommended if you work with a small group.
    Some ran into issues with larger team.

    Positive: Every day is easier in this current scenario where you can't go to your workplace to hold meetings, all the apps you want to connect are already here, including cloud storage, document processors Nice interface, modern but not trying to hard.

    Negative: Moving in between teams should be little bit easier.
    UI is a little confusing, maybe make a separate screen with all groups.

    Read More...
  • Name: Ashutosh M.
    Job Title: Student
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good app but has a learning curve

    Date: Oct 27 2020

    Summary: Great apps, wish they had made it little simpler to use compared to other collaboration software like ms teams. I love the great library they have compared to any other.

    Positive: Great app for collaboration with a number of people.
    Free if a small group.
    Easy sharing of ideas with chat or video conferences.
    Thousands of apps integrations.

    Negative: Slightly complicated to use compared to competitors like Teams.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: News Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy platform for working as team

    Date: Oct 27 2020

    Summary: I would recommend this platform to anyone who is working remotely and needs to communicate with peers. It is a simple tool that allows most people to maneuver easily without confusion.

    Positive: Slack offers easy-to-use platform with ability to collaborate with team or coworkers. I use the platform daily to communicate in groups, closed groups and individually for work. Being able to download the app to receive notifications is also an easy way to keep up-to-date. The ability to call and video call via platform is also features.

    Negative: In rare occasions, Slack crashes prompting all features to not be able to work. I've been using the platform daily for over a year and has only happened twice.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: N/A
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Preferred Over Microsoft Teams, Highly Recommended

    Edited: Oct 26 2020

    Summary: Overall, I prefer this over Microsoft Teams. It's got some minor issues, which may be more of a problem if you have an older computer or a flakey internet connection. I'd recommend if you have problems with font rendering to use the browser version on PC. There's also the theme glitching with the Android app, but that can easily be worked around. I haven't had any major issues with it and would love to see even more app integration. While the main focus of Slack is for professional usage, I could see, with some more apps added, that it could also be great for family/household management as well. I really like the theme choices and the ability to customize the theme, and the custom emojis, even though this doesn't really improve anything about using Slack itself. It's all the little things about it that make me enjoy it more than Teams, and for a non-professional comparison, Discord. I'd definitely recommend giving it a try, whether for work or for personal use.

    Positive: There are a wide range of apps available to integrate with Slack, including popular ones you'd expect. There are lots of themes to choose from and you can even customize it. Small things like this, which don't overall affect useability, make my enjoyment of logging in just a little bit more and I wish more developers these days would get past the whole light/dark mode. So I really appreciate the base 20 themes available. Works across multiple platforms, so you can use it on PC or your phone with ease. Gifs, audio, video, upload everything with ease. You can upload tons of custom emojis too. Compared to Teams, I feel like overall, it runs smoother most of the time.

    Negative: I'd prefer more darker themes added and even more app integration. Sometimes, it lags on the computer if you're using the downloaded software. This version can have issues with font rendering as well, depending on your computer. I haven't encountered these issues in the Android app or browser versions. Only the Windows program seemed to have this issue, and only on my old laptop. My other computer, which is a newer desktop, does not have this issue. Despite following suggestions, sometimes custom emojis don't render quite right either. It's very trial and error. The Android app has issues with keeping theme preferences if the theme was set through the app itself, but doesn't seem to have this issue if you set the theme through a browser on a computer or the Windows software.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Associate Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Quality app for work group

    Date: Oct 25 2020

    Summary: Slack is a high quality app that’s very applicable for all types of groups including work and sports teams!

    Positive: Easy to use, great way to communicate with people I work with, I’ve really enjoyed my experience with the app!

    Negative: Sometimes I can get a bit confused between the channels.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Solution Architect ( IT )
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Contact to Team using slack

    Date: Aug 29 2020

    Summary: Overall Slack is a good app which helps to communicate with your team. The mobile app is excellent.

    Positive: Brings the team to start the conversation.
    Message and collaboration.
    Custom channel to integrate with plugins.
    Mobile app.

    Negative: No, team conference settings. Rest if the things are good.

    Read More...
  • Name: Spencer B.
    Job Title: CFO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very User Friendly

    Date: Jun 19 2020

    Summary: I would recommend Slack to anyone looking at using an internal communication tool. It was particularly useful during quarantine time.

    Positive: We rolled out Slack a while ago and I was resistant at first, but as I began to use it, I realized how useful it was. It is very easy to use and I like the ability to call through Slack.

    Negative: I thought the use of too many channels made it difficult to keep track of all the different posts happening.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Researcher
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Still among the best in the space

    Edited: Jun 01 2020

    Summary: Slack's pretty robust, offering centralized messaging for organizations, video and voice calls, file sharing, and even calendar notifications via Slackbots that can be installed. But the pricing is horrible for smaller organizations, and its standalone app sometimes feels like it uses more CPU and memory than the webapp in a browser.

    Positive: I've used Slack as a student, as a researcher, and as an employee of Fortune 500 companies. The teams I've been on like using Slack's workplaces over other options for messaging like Facebook groups or email, because Slack provides a central repository for organizational knowledge. The ability to search and reference guidelines from months ago is a huge help, and the analytics about user activity week by week helps us measure team engagement. There are many plugins and extensions (not sure if that's the right term here, but you get the idea) that integrate with Slack and make it more effective productivity wise, but it's also easy to waste time playing with Slack emoji reactions like :party_parrot: and Giphy.

    Negative: Slack is a bit expensive. Even if you're a student org, the pricing is not friendly, and definitely not scalable. And with the free version you'll quickly hit a message limit of a few thousand messages (implementing Slack etiquette like telling people to post longer messages instead of many separate one line messages in a row helps, but it goes against instinct). Once that limit is hit, your org loses the ability to look up older messages and files, and that kinda defeats the purpose of Slack.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Associate
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great communication tool

    Date: May 28 2020

    Summary: At this point in time, we wouldn't look at changing the app to any of its competitors. But with time, who knows. The main reason for keeping it is the integration module with JIRA and Dropbox. If you have a big enough organization and can pay for it this is probably the best collaboration app out there.

    Positive: Ability to add extensions like JIRA, Dropbox.
    Ability to create different rooms for different teams for more streamlined communication.
    Conference call is another nifty feature that our team uses extensively.

    Negative: It's expensive than Discord which kind of does everything that Slack does.
    The free version has a lot of limitations like the deletion of history. So, if there is a message sent a long time ago, it's gone. FOREVER.

    Read More...
  • Name: Bidyadhar T.
    Job Title: Engineer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Significant instant message platform

    Date: May 27 2020

    Summary: I send quick messages to my clients through it and Slack helps in pinning chats for others who may not be on shift right away. This gives me freedom to do more positive things.

    Positive: It is very easy to use along with user friendly approach. I also appreciate its facility to discuss important things with others.

    Negative: Nothing specific to dislike but one can easily distracted from his work by reading hundreds of messages received.

    Read More...
  • Name: Vivek S.
    Job Title: Systems Officer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very easy to use group communications!

    Date: May 25 2020

    Summary: Slack helps me a lot during lock down! I communicate with my colleagues and family members. I regularly do official work using it. Screen sharing is also helping a lot. I feel it has an edge over Zoom.

    Positive: Slack works on different operating systems, hence it gives me freedom to use from any computer. Moreover, it can also be used on mobile. I also like its capability of sending media files like audio/video. Hence, it gives extra wings to the user.

    Negative: I do not like its poor sharing screen feature. However, apart from this, I did not find anything to complain for.

    Read More...
  • Name: Rohan J.
    Job Title: Software Developer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to use collaboration tool

    Date: May 23 2020

    Summary: Slack is a very good tool for communication between departments and co-workers. It provides a very good integration with G Suite which gives it an edge over its competitors.

    Positive: Easy to use platform.
    Multiple channels and groups.
    Lots of third party app integrations are available.

    Negative: For larger organizations with multiple channels and groups, it can be tough to manage notifications to the point that it becomes distracting.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The lightest yet feature rich team collaboration app out there.

    Date: May 23 2020

    Summary: I think Slack has emerged as the winner over a plethora of collaboration and team communication apps today. Although desktop integration could be made better I really think this app makes our lives easier.

    Positive: - It has a very rich collection of customization options and built-in productivity tools.
    - Feels really lightweight unlike apps like Skype and yet has the most features.
    - Blends in quite well with other apps.
    - Quite easy to share all sorts of documents.

    Negative: - The video quality is not up to the mark leading to the need for other apps like Zoom just for audio and video conferencing.
    - A WhatsApp like feature to show who has read your message would make it easier for managers to check if their message has reached everyone.

    Read More...