HubSpot CRM Reviews

Summary: HubSpot is undoubtedly the best customer relationship manager. It allows us to manage the pipeline very effectively and helps our sales team to work less and save precious time.

Positive: #1- HubSpot CRM works extremely well.
#2- Helps to reduce Sales team efforts and saves their time.
#3- Client live chat functionality.
#4- Powerful Reports and inbuilt Meeting scheduling.

Negative: We had an overall positive experience with it. No cons.

Summary: It has allowed me and my teammates to create our own filters so we can search easily for the kind of contacts we want and has helped much in keeping track of all projects received from a particular client.

Positive: It's extremely secure.
It tracks calls and adds them to a CRM record.
Is a powerful marketing and sales software that converts website leads into customers.

Negative: For a new user it's difficult to understand the interface of the HubSpot and its automation are complicated.

Summary: Overalls its an excellent free tool to use for a CRM. If you need something simplistic this is where it's at.

Positive: Implemented this in our business and it's made a big difference for us to remember who to contact and for what.

Negative: There's a few limitations for a free tool but we're happy with it.

Summary: It helps in making sure your inbound marketing strategies are planned with expertise and winning formulas so you can grow your business in the best way possible.

Positive: It is effective in tracking calls and adding them to CRM record for future use.
It has a simple layout which makes it's easy to navigate all in different powerful tools on offer.

Negative: It is great in safety of your data and so far no flaws.

Summary: User friendly and very responsive customer support.
Integration is easy and more effective.
Helps to track the activities.

Positive: Best marketing tool which helps to track the leads.
Effective with email marketing.
Their customer support is very responsive.

Negative: Great and more effective with email marketing and easy to use.

Summary: All in all, this is a great CRM software especially if you are a new small business because you can start out with the FREE package that they offer with the ability to add unlimited users and you're just limited by some of the features. We have implemented this is in our organization for about the past year and are still using the free version and it has been working great!

Positive: Hubspot offers a free lifetime no strings attached CRM software which will allow you to do *MOST* of what you would want to do for staying in touch with customers and they do a great job at that, if you want more features then you'd have to upgrade.

Negative: The software itself works fantastic, I really have no complaints about the software itself it works consistently well, while they do offer a free version, I wish that they would allow a free trial of some of the premium packages and have more upfront information on pricing.

Summary: Overall HubSpot is an amazing product with almost everything being great, for a smaller company. If you have maybe 20 employees definitely go with HubSpot.

Positive: I love just about everything having to do with HubSpot. Mostly I love how they for an amazing price will have on site training. Meaning you go to them in their classroom and learn this product at a great rate.

Negative: HubSpot has a big problem and thats how difficult it was to integrate any software with their system. Email marketing unless we went thru HubSpot was difficult and it's very hard to integrate.

Summary: Overall HubSpot CRM is great for new companies that haven't ever used a CRM before. But, if you're trying to move on to a second CRM HubSpot may not be for you.

Positive: HubSpot CRM makes it easy to organize, track, and grow your contact list and sales. Also they are free to use forever. As many users as you need are totally free.

Negative: HubSpot isn't very advanced and can be very inflexible. They integrate with Salesforce because they cant compete.

Summary: Excellent. Users quickly get up to speed on how the HubSpot CRM works and prefer it to Salesforce CRM.

Positive: Has all the functionality we need in a CRM. Easy to use, administer and report on.

Negative: Can't build custom objects. Admin tools are very limited.

Summary: Overall, HubSpot CRM is an excellent all-in-one platform for managing customer relationships, marketing automation, and sales pipelines. It provides a powerful yet intuitive interface that makes it easy for teams to stay organized and focused on growth. While the advanced features can get costly as you scale, the value it delivers in terms of visibility, automation, and integration capabilities makes it a strong investment for any business looking to improve its sales and marketing efficiency.

Positive: Extremely user-friendly interface that’s easy to learn and navigate.
Seamless integration with marketing, sales, and customer service tools.
Powerful automation features for email marketing, lead nurturing, and workflows.
Robust reporting and analytics that provide clear insights into sales performance.
Excellent pipeline management and contact organization features.
Offers free core CRM functionality, making it ideal for growing businesses.
Strong integration ecosystem with third-party apps like Slack, Gmail, and Shopify.
Responsive customer support and active knowledge base/community.

Negative: The paid plans can become expensive as your contact list and feature needs grow.
Some advanced automation and reporting tools are only available on higher-tier plans.
Customization options for dashboards and reports could be more flexible.
There’s a learning curve when setting up complex workflows or integrations.
Data syncing between certain third-party tools occasionally requires manual adjustments.

Summary: HubSpot CRM is a powerful, user-friendly platform that makes managing customer relationships incredibly efficient—especially for small to mid-sized businesses. Its clean interface, seamless contact management, and built-in marketing tools help streamline sales pipelines without overwhelming users.

What sets it apart is the free forever plan with core features like email tracking, lead management, and live chat. Integration with tools like Gmail, Outlook, and social media platforms is smooth and highly effective. For teams, the real-time collaboration and automation features make workflows faster and more organized.

While advanced marketing and reporting tools are locked behind premium tiers, the free version alone is more generous than many paid CRMs.

Positive: ✅ Intuitive and easy to use
✅ Generous free plan
✅ Great for tracking sales & leads
✅ Strong integrations and automation

Negative: ❌ Premium features can get expensive
❌ May be too simplified for large enterprises

Summary: It offers a robust solution for businesses seeking a user friendly platform to manage customer relationships. Its combination of customization, automation & scalability makes it a compelling choice, especially for organizations that can leverage the full suite of HubSpot tools.

Positive: It provides an intuitive & user friendly interface ensuring ease of navigation & quick adoption for users at all levels of expertise.

Negative: While the basic features are user friendly, mastering advanced features & integrations does requires time & training. particularly for users new to CRM systems.

Summary: Our overall experience with HubSpot CRM has been quite positive. Its continuous updates with improvements showcase a commitment to staying ahead in the industry.

Positive: HubSpot CRM excels in its user friendly design, making it breeze for our team to navigate & utilize its features effectively. The platform's seamless integration with other HubSpot tools enhances our overall efficiency by providing a unified ecosystem for our sales & marketing activities.

Negative: While HubSpot CRM offers comprehensive features, the pricing structure could be more transparent. As our team grows, understanding the scalability & associated costs becomes crucial.

Summary: HubSpot CRM has been magnificent software for our real estate company, mainly because we integrate new properties to our property listings in this real estate company on a monthly basis, and this platform has been key to controlling all the negotiations we constantly catalyze with clients. I have loved this platform a lot, mainly because it helps me a lot to retain clients, to make various offers so that they agree to buy our properties, in addition, we have also been able to offer the real estate services that we offer in this company through this platform. In addition, this platform connects seamlessly with our ad campaign system, so every client that has been obtained during each ad campaign is immediately and automatically transferred to this CRM system, and we receive a suitcase and a half when this happens, to be able to talk with the potential client immediately, I really love being able to refer this client of the advertising campaign to their CRM system, in addition, this platform also has an excellent connection with social networks, therefore, each client that is obtained through social networks, I have also transferred the contacts from HubSpot CRM. I am very happy with the general results to the bearer so far, this platform has managed to make it easier for you to have more profits every year, in addition, it has provided us with a very easy system to control negotiations in real time with the collaboration of several of our real estate agents.

Positive: HubSpot CRM is the special platform to generate various negotiations with potential customers, with the help of this platform you can handle all kinds of negotiations very well, and it is also an excellent way to retain customers in your company. The things I don't like about this platform were:

1.- This tool is completely free, therefore, that is one of the main things I like about this platform, that I can carry out all kinds of negotiations, acquire new clients, monitor the negotiation, and register all kinds of contacts without the need Apart from paying additional fees, I love being able to use this platform for free, plus the entire sales team and all employees in the company will be able to access the features of this platform for free.

2.- I love the storage capacity that this platform has, since it can store many contacts within it, I can store all kinds of clients, store negotiations in the cloud without any type of limit, the platform capable of storing all those negotiation data, It is to store up to more than 500,000 contacts and store all messages sent or received with customers during each negotiation. I really love that this deck has such good storage.

3.- Another of the things that I like about this platform is that it has a lot of live TV, it allows me to communicate with each client that has already registered as a potential client within the platform, it allows me to have all kinds of requirements that they have clients during the negotiation process, in addition, it provides direct communication with the client, which ensures that I never lose communication with the client.

4.- It has excellent connectivity with all the inbox or mail tray that you did today. This is great because if we have acquired any leads through our email inbox, we can easily transfer that lead contact to this CRM platform, this connection is great and helps us to transfer all these lead contact details to the CRM platform easily.

5.- I also love that this platform is capable of allowing me to create all kinds of promotions, offers on the services or properties that I have in my company. Every time a property is on a price reduction, I can register that offer reduction within the platform and have a monitor of how much time is left until that offer ends. This function is very important since it helps us create very attractive offers for for customers.

Negative: Currently I don't have any kind of complaint regarding this platform, it has worked wonderfully in its version for computers and in its version for mobile devices, in addition, the registration process of new leads, the registration process of contacts and the storage in the cloud of all types of contracts without limits has left me really impacted, I consider that I currently have no type of complaint with that platform, I have been using it for more than three years for my company to be able to handle all the property negotiations that we carry out monthly, and never had any type of problem, I have always been able to have a consolidated communication with all the clients.

Summary: Overall, i have been pleased with the features that HubSpot CRM provides, i think that they have come a long way and there is great continued growth potential. It is probably a service that i will continue to use on and on.

Positive: I mostly have used HubSpot CRM with my Gmail program. The software integrates seamlessly with this platform and i am able to save contacts and conversations very easily.
Following up on leads and remembering what still needs to be done is made simple by HubSpot CRM!

Negative: Not as fully featured as i would have liked. It would be nice if the CRM was also had something built in for some project management tasks and workflows.