HubSpot CRM Reviews

Summary: Extremely happy with the platform, even in starting out at the free tier before I really grew my audience.

Positive: It's got literally everything that you could want in an easy-to-use platform... and they're always making updates. I like the website chat because I can catch leads and email them in bulk at a later point — plus assign these leads to particular team members.

Negative: They are making all sorts of UI updates all of the time, but the design was a bit dated and difficult to navigate.

Summary: Overall, I would recommend this software. If you are into marketing and want to better enhance your skills I would highly use this.

Positive: Easy to use, easy to get ahold of someone if needed, they provided a demo, free consolation at first.

Negative: I really don't have anything bad to say, as I used the free trail and I was satisfied.

Summary: We use HubSpot to keep track of the tour request leads that come through our schools' websites, those leads are then tracked throughout their admissions and enrollment process, right up until they are enrolled in our Learning Management System. HubSpot makes it so seamless and easy. After the initial set-up of templates and automations, it does all the work for us.

Positive: Super easy integrations with nearly any platform (for us in education, connection to Learning Management Systems and parent communication systems). Customer service is awesome, we call all the time with questions and get personal attention.

Negative: It can be a bit beastly at first - we spent lots of time on the phone with customer service to get set up. Some things are not located in as straight-forward of locations as you would expect.

Summary: Two thumbs up for a great product with an incredible support team behind it to ensure user satisfaction!

Positive: Great product. Very user friendly and when you do need assistance, they're quick to respond and make sure you're able to get what you need in a timely manner.

Negative: We haven't encountered any issues of concerns yet that we haven't been able to address and rectify quickly.

Summary: HubSpot has quickly become the sales backbone that runs the operations. I wouldn't know how to keep up without it.

Positive: HubSpot integrates well with other applications.
The interface is mostly intuitive.
There's a freemium model, giving users enough time to figure out if the solution works for the business over time. It's a grow-as-you-go solution, very fair.

Negative: I don't like that there isn't a "add / new" button that is universal.
For example, I have to go to Deals or Contacts or Companies, etc. first before I can choose the "add new" function. If I want to create multiple deals for different companies, I need to jump back-and-forth in the navigation a lot to do this. A simple "add new" with a drop-down would help.

Summary: Very positive experience and hope to rely on this company more as we grow. There are several great features that can be customized and used optimally without any hassles.

Positive: The knowledge shared by HubSpot helped in changing our work flows and streamline the activities. We prioritized our routines which helped in saving money and time.

Negative: Making things little more affordable for small businesses would be great.

Summary: I really love HubSpot because they explain it beginning to end. Live chat is available a lot and they are super helpful to answer any question in the moment.

Positive: Super navigable, easy to use, lots of information available online to know how to use this platform to be successful.

Negative: Seems like HubSpot "nickels and dimes" to death. Every single feature costs more.

Summary: The Hubspot CRM is a great tool, especially for sales professionals and sales teams like. I really enjoy it.

Positive: I use this daily. It is a god send of products when you need to organize client information and daily tasks.

Negative: Nothing to not like here. Sometimes it crashes but resolved shortly.

Summary: Overall working with Hubspot is always a great experience. They are friendly supportive and helpful. They don't have success unless their customers do and they embody that. Very pleased.

Positive: Love that we already use Marketing hub and CMS, then brought our CRM over from Salesforce due to high maintenance costs of outdated customizations on Salesforce. Hubspot assigned a manager to help us manage the move and he did an excellent job with understanding our needs and applying them to the cut-over.

Negative: The CRM doesn't have an app for quotes connected to placing orders in Big Commerce (they have one for Shopify) so we can' manage or see our deals pipeline in Hubspot.

Summary: Overall, the CRM tool has helped me organize and analyze data. This tool is best in class and helps to make the most of valuable customer information. Would suggest all businesses use this software!

Positive: Great CRM product which allows for effective tracking of useful data regarding customers across sectors and business lines. Keeps data organized and easy to use and transport across software tools.

Negative: Some advanced functionality in the software product can require some learning curve, however once understood all functionality is very helpful.

Summary: Overall, extremely happy to have this software assisting our staff in building and maintaining out relationships. Our marketing has seem an increase in both content and visibility. Our Sales team has seen an increase in inquiries and deals. Highly recommend this software for all your CRM needs, basically pays for itself by increasing sales and visibility.

Positive: This easy to use software, comes with a feature rich platform at a reasonable price. Marketing has become a breeze with the software that helps us to automate and generate the process. To compliment that, the sales features assist in finalizing the deals and our relationships with the recurring clientele.

Negative: Can' t say I have any cons to mention - the platform seems to have all we need and were looking for.

Summary: Great tool honestly. Get your feet wet on a well built platform without a big price tag to go along with it.

Positive: Great for overall marketing and I love the fact that you can test it before fully subscribing to it.

Negative: A lot of the better features requires a subscription.

Summary: Overall my experience has been great. From the folks, we worked with to get on the start-up plan to the application itself we have had a great experience as a start-up.

Positive: Hubspot offers a ton of API integration, a robust product offering, and the price is very reasonable. I enjoy the email client, scheduling, marketing, and the traditional funnel. One of my favorite applications and I work out of it daily.

Negative: I haven't found much I do not like with Hubspot. They're industry agnostic, a dev first company, and I think they are looking to help the start-up ecosystem.

Summary: So far I'm experiencing the good and positive side of Hubspot CRM and they are consistently improving the user interface.

Positive: I love the customization of this and it can help me organize my work. User friendly and works with a simple drag and drop.

Negative: So far it looks fine. sometimes integration fails but it may the issue of the 3rd party as well.

Summary: HubSpot CRM increases the relationship that consumers require with the company. Also, HubSpot CRM takes seriously the contacts of business partners and clients, and we use them to manage their demands.

Positive: HubSpot CRM remembers the importance of customers, hence, giving them maximum help when they need some. Also, HubSpot CRM has a storage platform which is online, through cloud computing, and this helps in maintaining procedural security measures.
Marketing strength in our firm is also well managed by HubSpot CRM.

Negative: HubSpot CRM is an outgoing CRM program, with manageable procedures and sustainable business requirements. The design that HubSpot CRM has is the most flexible among the many CRM programs.