Sonetel Reviews

Summary: So far i hope i'll be getting a good return, the fact that i will be at reach from my home country when i'm afar satisfies my expectations.

Positive: The fact that locals clients, friends and family can reach you with a simple telephone call is the purpose of the service.

Negative: At the beginning it was hard to understand the workings, but as you go along and use the product more and more, it gets easier.

Summary: Prompt and clear answer, as said nothing to report the service has been very good, thank you to the staff.

Positive: I needed some technical help so I got in touch with Customer Care and the answer came very soon.
Thank you to the staff.

Negative: Nothing to report the, service has been very good.

Summary: Very good, punctual, and precise.

Positive: How promptly the response came.
How clearly the situation was explained that I needed to remedy.

Negative: The instructions but the explanation along with email clarified it.

Summary: With good support able to use this services for our incoming calls from our clients. Pricing is pretty good.

Positive: Very Good Support, easily port Sonetel number on our number for call forwarding. Services are great and also Voicemails.

Negative: Need to improve on website for payment processes and better documentation on APIS.

Summary: As above all good so far no issues.

Positive: Easy to use, regular support from customer care.

Negative: No browser or PC app.

Summary: Well done with the advancements of the application. We used it 4 years ago and made the mistake of buying a static PBX system, we will stick with the system.

Positive: Easy to use.
Clear calls, no issues and no dropouts.
Value for money.
Mobile use and seamless as to integration.

Negative: Verification can take some time.
Explanation as to use may be helpful.

Summary: It is a good service, reasonably priced. The individual service engineer with whom i finally made contact and who was finally able to assist me, was excellent. But your overall service leaves a great deal to be desired. You came very close to losing me as a customer, which would have been a shame, because i am generally happy with having this calling option. It is a big asset for me.

Positive: Having a phone number in the states from which i can initiate and receive calls is a major plus for me. The calls are usually clear, good quality. and when you can get hold of a person when you need service, they are accommodating, patient and helpful. (thank you, Shazia!) the pricing is also reasonable.

Negative: The general service is less than adequate. First, you did something to your system that caused me to have to reset my password.... then made it frustratingly impossible for me to actually do it. And your shortage of service staff resulted in my being without my line for a long time.

Summary: Generally very straight forward and efficient solution that gets the job done with little fuss or frustration.

Positive: Easy way to manage international numbers and forwarding for personal and business use.
Quick and helpful customer support reps.

Negative: Lack of SMS support (but i think that's changed now).

Summary: Even when I have issues, they make it works and/or educate me when I need help. I have been using Sonetel for 7+ years and although I sometimes try other providers, I always come back to Sonetel.

Positive: In no certain order: 1.) It just works; 2.) very reasonable costs; 3.) when there are issues, the customer service is prompt, consistent, and they actually make an effort to help. (this is a little bit rare in today's society)

Negative: The mobile phone apps are still "quirky". Sometimes the old Sonetel app works better than the Sonetel 2 app (like when downloading address books).

Summary: Nice experience and look forward to have same / even more improved service level in future. Thank you.

Positive: Had a wonderful assistance from Vikas on my payment related query, it is great to have good service.

Negative: Auto refilling option disconnected from Credit Card and not able to open Sonetel App in good network are as well.

Summary: Very affordable and works well for a business that's just starting up and needs a phone number. Great customer service as well.

Positive: Customer service representative was super attentive and resolved my issue right away. No hassle or waiting period.

Negative: Interface is not super intuitive, took me a while to figure out.

Summary: Except the SMS support it works as expected but to be honest it was one of the features I wanted. But even though I found it useful and will use it.

Positive: - virtual phone number w/o a physical SIM
- call forwarding
- more numbers possible
- easy to configure

Negative: - no SMS support in Portugal
- not clear what features are included (national vs mobile number)

Summary: The overall experience has been great. The service offered is amazing and cheap and makes my work easier.

Positive: The product is very easy to use. Sonetel provides the best rates in the market. The customer service is great! I was facing issues with outgoing calls and a service rep, Abdul M, solved my issues within 4 minutes.

Negative: Everything is great but it can have a better UI.

Summary: Very good experience, very good service team if you have any question they easy response your doubts.

Positive: First of all i live abroad so i need a good service company so i could talk to my work and this app was the best option.

Negative: i would say this is perfect i didn't have problems at all.

Summary: My overall experience was a little frustrating as my verification items were rejected twice. Not until I sent an email asking why my items were specifically rejected did I understand what was specifically needed.

Positive: 1) Quick response
2) Professional service
3) Courteous service

Thank you for your help, I hope to work with this company in the future.

Negative: The process is tedious and the responses are unclear when verification items are rejected.