Sonetel Reviews

Summary: I'm happy with the experience so far, hope this continues.
I have used several phone services and this one is something I recommend

Positive: Much faster and reliable
Pricing is good for US phone numbers and some countries
Provide both mobile and landline numbers

Negative: Pricing is expensive for certain countries
Hope provide more payment options like crypto.

Summary: Amala, the Sonetel rep was very helpful and responsive in answering my questions and better explaining how their system works.

Thank you!

Positive: This has been a great way to maintain a USA telephone number while working and traveling in many corners of the globe.

Negative: VOIP numbers are not recognized by some organizations and that is, at time a problem. Not a Sonetel problem but a user problem nonetheless.

Summary: Great. I had a good time, app is easy to use and navigate
Tested it properly, it works well , so am glad.

Positive: Prompt response, detailed explanation, guided steps, easy resolution, helped by Ms Vasundhara even manually.

Negative: Not much . No cons that i faced here. All good here

Summary: Overall, I had a very positive experience with Sonetel, especially with their customer support. Also I like the Sonetel, amazing tool. The good price, kind support team and fast response, Also nice UI makes everything easy.

Positive: The Sonetel support team was extremely responsive, professional, and patient throughout my issue. I would especially like to thank Vasundhara K for her quick response within a day and excellent assistance. She understood my situation clearly, provided helpful guidance, and helped me resolve the issue efficiently. Her professionalism and willingness to help made the whole support experience smooth and reassuring.

Negative: I did not experience any significant issues with the Sonetel support team. Vasundhara was very professional and helpful throughout the process. Everything is good!

Summary: My experience with Sonetel has been overwhelmingly positive. It is a reliable and cost-effective communication system for small to medium-sized businesses looking to expand globally. Customer support is responsive, and features like call recording and AI transcription add great value to daily operations. High recommended!

Positive: Sonetel provides affordable international virtual phone numbers with exceptionally clear call quality. Setting up IVR (voice response) and call forwarding is smooth and quick. It helps our business maintain a professional global presence effortlessly without high infrastructure costs.

Negative: The user interface on the mobile app is simple and functional, though it could benefit from a modern visual refresh.

Summary: Overall, my experience has been very positive. The service has worked as expected, call quality has been good, and I haven’t experienced any problems using it. Although I haven’t used it heavily, based on my experience so far, I would definitely continue using the service.

Positive: The service has worked very well for me. I haven’t used it extensively, but the few times I have used it, the calls felt like normal phone calls with no noticeable issues. The service has been reliable, and when I needed support, I received a quick and helpful response.

Negative: The main downside for me is that customer support appears to be handled primarily through email. I wasn’t able to find a way to speak with someone immediately by phone, so I had to wait for an email response. That said, the responses were quick, professional, and actually resolved my questions.

Summary: Overall, Sonetel has proven to be a dependable communication platform for our agency's outreach. Once our line and web-calling routing were set up, incoming calls and outbound dials started running completely hassle-free. It delivers great value and peace of mind.

Positive: The setup process is simple, and the calling audio quality across web and mobile is crisp and reliable. Their customer support team is extremely proactive, quick to respond, and guided us smoothly through initial configurations.

Negative: The account verification process requires a bit of patience, but the team resolves everything smoothly.

Summary: very good value and customer care: I have add issues that were resolved via email and human touch !

Positive: I like the new app version, much smoother and faster, the sms service works with US numbers. pricing are fair and competitive.

Negative: it may not work when you call your own country's telephone numbers, but that is a TLC regulation I think

Summary: Best Value and Option to have new International Phone Service Numbers in any country in the world you want.

Positive: easy to use, good service worldwide, great & fast support, great price, new app version looking great

Negative: basically none. Only a few countries without being able to send text message, only receiving, which is not a big deal.

Summary: Made my life so easy, really like it

Positive: Very good

Easy to text and call

Recommended to everyone

Negative: Wish this could work on WhatsApp ans we could do could calling or messages to everyone

Summary: Overall Sonetel provided a smooth and reliable experience. The service was professional, convenient, and easy to use, with helpful support and good value.

Positive: Excellent experience with Sonetel! The service was professional, the staff were friendly and helpful, and everything was smooth and convenient. Great value and a very pleasant overall experience. Highly recommended!

Negative: The only minor downside was that some features could be improved, but overall the experience was very positive and convenient

Summary: Great service. Very helpful. Did a great job with the website and app use. Can update number or any details quickly with a fuss.

Positive: Quick problem solving assistance. Updated details on time. They helped quickly over email and don’t bother with unnecessary wait times.

Negative: Didn’t have any problems with them. The services is fantastic to use.

Summary: I am pleased with the service. It was very helpful when I needed to call 800 (U.S.) number and be kept waiting online for a long time. I am still a new user and have not tried this service fully. I look forward to exploring the service more. Thank you.

Positive: Very helpful and provided well-experienced knowledge patiently. The assistant patiently kept in touch with me when I could not solve the problem quickly. It was helpful that the assistant gave me several options to try out. It was comforting that I could personally get to reach the assistant. Inexpensive communication tool.

Negative: Time difference. I could not contact or reach the assistant immediately, but we can’t do anything about this.

It takes a while (more than a minute) for a caller to wait to finally reach other party, when I try to call. And, in my case, I have to call several times to get my line connected.

Summary: Sonetel is a practical and user-friendly communication solution for businesses. It offers useful features, easy setup, and flexibility for managing business calls and communication. Overall, it provides good value for businesses looking for a simple and professional communication platform without unnecessary complexity.

Positive: Sonetel is easy to set up and provides useful business communication features without requiring complicated technical knowledge. The service is convenient for managing business calls and keeping communication organized. I also like the flexibility and the overall simplicity of the platform, especially for businesses that need professional communication tools without a large setup.

Negative: Some features and settings could be more intuitive, and customer support response times could be improved.

Summary: I purchased a Netherlands number through Sonetel ahead of an upcoming relocation. Setup was quick and the app itself works well once numbers are active.
I ran into two hiccups along the way. First, verification for a national (085) number required Netherlands address proof in my own name, which I did not know about until after purchase. Since I did not yet have local documentation, support processed a refund for that number without any pushback. Second, a Netherlands mobile (097) number briefly had an issue receiving incoming calls, but the support team followed up quickly, asked the right questions, and resolved it after investigation.

Positive: ∙ Fast signup and easy-to-use app
∙ Wide range of countries and number types available
∙ Support is responsive and genuinely follows through until issues are resolved

Negative: ∙ Address verification requirements for national numbers could be communicated earlier, ideally at checkout