Sonetel Reviews

Summary: If you need a land number, the first choice is Sonetel.
They are famous and honest.
Provide land numbers worldwide.

Positive: Access to various landline phone numbers around the world.
Easy to use.
Pricing.
Support.
A famous company.

Negative: ID requirement, slow process.
I would appreciate it if it becomes easier.

Summary: The app works very well, is easy to use and the call is clear without interruption. The service is also amazing, the support team was always there when I have any issues. I'm giving this a 4.5. Hopefully, when I can send messages, then it will be 5 for sure.

Positive: The virtual phone number from Sonetel has a competitive price compared to the others. The company is honest with the price and its call rates, unlike other companies who only reveal the phone number's real costs after signing up.

Negative: The voicemails are directed to the email associated with the account. They are easy to play on the laptop but need to download them when opening voice emails from the phone.

I cannot reply to messages sent to the virtual phone number. That's the only thing I dislike after for about a month now.

Summary: Generally speaking, the system is really good, it's nice to get my voicemails in the email etc.
If anyone asks me i would definitely advise Sonetel.

Positive: Any time there is a problem, they get back to me very soon and take care of it right away.

It is really a pleasure to use their services.

And the prices are also very reasonable!

Negative: My line just stopped working without notice, i would have liked to be notified that my balance ran out, before people got stuck trying to call me.

Summary: Sonetel has been an essential service for all companies, I am happy with the results obtained so far, I consider that the general experience within this platform has been regular, since it is the platform you need to use the call notification system, you also need improve to make it striking and extend the limits, since it currently has many limits when it comes to the duration of a call. Sonetel has been an essential platform to be able to communicate with clients in a broad way, since we constantly receive requests from our company to contact us about the real estate services we offer, therefore, this platform has been key to be able to call all our clients. , send them messages immediately, and it has also served to have a stable call with other clients, we have really liked this service, the stability that it has offered us in all calls has been incredible, in addition, I have loved the monitoring service , since I can control all the calls that customers make and that our agents are answering at any specific time. In addition, it is also important to highlight the database system manager that this application has, which is capable of recording a call history, registering contacts automatically with the CRM connection and marketing connection.

Positive: Sonetel has been an essential service for our entire company, mainly because the platform has helped us to communicate internationally with each of our customers. This is a fairly easy-to-use and very agile telephone service. The things I liked about this service were:

1- I really loved the stability of all the calls that I made within this platform, this stability helped a lot so that I could communicate with all my clients in a fluid way, in addition, the stability helped me to be able to interact with the client without any type of of interruption, achieving that each call could last several minutes without any type of problem.

2- I also liked that this platform allows me to have a list of immediate contacts with each one of the clients, in addition, it is perfectly synchronized and also integrates with advertising campaign services and also with the sales service, therefore, each Every time we have a negotiation request in another CRM system or we have contact information from a client during an advertising campaign, this platform will be able to collect that Contact data and register it within this platform, so that we can contact the client in a simple way. .

3- Another of the things that I liked about this platform is that it allows me to make calls simultaneously with collaboration in a work team, that means that the agents in charge of my company will be able to communicate with any client by calling within this application Simultaneously, I can execute calls while they are also in a call with a client.

4- I loved the way the platform allows me to monitor each call that is being made within my company, this platform is fully connected, therefore, every time an employee initiates a new call with a client, I can visualize the interaction they have, I can listen to that call and I can also monitor the duration of each call.

Negative: One of the main negative characteristics that this platform has are:

1- The free version has a limited duration for each of the calls you make, therefore, this free version is not so striking and it is not very beneficial either, since every time you try to communicate with a client, the interrupted call from immediately due to the current call duration limit.

2- There is no type of service to be able to confirm that a client has read one of the messages that we have sent through this platform, there is currently a service that allows you to be notified when the client has received the message, however, it does not we can see with that attitude when that client opened that message, therefore, this function is very important for us to know the status of the message we have sent.

3- Another of the negative things about notification of calls does not work correctly, which causes us to receive calls and we do not realize it, for which I recommend that this application be used at all times within the computer, that it never works in the background, so you can keep an eye on each of the calls you receive regardless of whether the notification system is working or not.

Summary: Everything was good except the slow activation of virtual phone number. Would definitely continue to use when needed.

Positive: Telephone connection quality is excellent. The set up is easy and pricing is transparent. International connection rates is excellent.

Negative: Connection to virtual phone was slow. Took a few days. Should be connect instantly. I didn't know what was wrong, had to check the settings like 10 times. It was frustrating.

Summary: Service gets an 9.25/10 from me. The status page should reflect the efforts of technicians fixing issues with the service online or the software (Apk).

Positive: The information provided is comprehensive, covering all possible areas of interaction with the user/customer: mobile & laptop; operation of the Apk and minor technical details of its functioning. The customer service operator is patient, knowledgeable and accessible (with time zone restrictions applied).

Negative: The service itself (virtual mobile) has been suffering stoppages attributed to third parties (local US providers), but the consequences for the user/customer's business are potentially disastrous. Also, the USA out going calls problem had been solved but the status page had not been updated. Hence my assumption that the issue had not been fixed, whereas in fact the problem was new: a glitch with the mobile Apk.

Summary: Easy to setup and simple too. The cost is affordable. I like that I could select from a variety of number options.

Positive: Very convenient to have a toll free number up and running same day! Plans are easy to understand and simple to set up.

Negative: No sms available for text verification apps that require it.

Summary: This whole thing is still quite new to me as a user so I am not sure if it is reliable, however do far seems alright.

Positive: The website looks easy enough to use. It is also nice that you can pay by PayPal so doesn’t need a credit card.

Negative: The website version seems to be not updating as prompt as I would like.

Summary: Good experience.

Positive: Process to get a virtual number is very easy. Calls get forwarded to your mobile number. Desktop app supports free call.

Negative: Sonetel mobile app does not support free calls yet. Only desktop app supports free calls.

Summary: Great service, easy to use and value for money. I can make and receive calls from any part of the world at low rates.
I will definitely recommend.

Positive: Ease of use and excellent support from customer care. It is also the most affordable compared to other providers of the same service based on my own little research.

Negative: As a new user, the service is good so far. Nothing to complain about.

Summary: Very satisfied. I experienced prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Positive: Prompt service with startup when I experienced some initial difficulties that proved to stem from a foreign mobile network.

Negative: None to date, and I do not anticipate any problems as my needs are quite simple.

Summary: So far it seems like a great service for the price! 4 stars instead of 5 only because it's still pretty new to me.

Positive: I'm using the Standard plan; everything is working fine and as outlined so far. I wasn't 100% clear at first about how the pre-paid account balance worked, but support has been prompt and thorough in clearing that up.

Negative: So far, I haven't encountered any cons worth mentioning.

Summary: Overall it’s been fantastic, the GUI is super easy to use and the support team have been very responsive/eager to assist when needed. Also the degree of automation means getting what you need ASAP is achievable as you’re not waiting on people to manually process your requests.

Positive: We really liked how easy setup was, including that we got two free numbers to get us started straight away without having to wait for funds to clear etc.

Negative: The only downside we’ve experienced has been that if paying by credit card you need to have a cellphone registered to the card to authorise the transaction, and as a business paying with a company credit card this isn’t something we were Ybor to set up so had to setup and use a PayPal account and pay using that.

Summary: Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Positive: Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Negative: Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Summary: Good product. It works for what we need to do some Australian online banking and product accounts stuff.

Positive: Australian virtual mobile number that can receive SMS from any Australian mobile service that requires 2MFA.

Negative: Will not display Australian mobile number on receivers phone.