Alternatives to MirrorWave

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.

Podium is a comprehensive AI-driven platform designed to streamline lead management and customer communication for businesses, currently serving more than 100,000 customers. Its flagship feature, the AI Employee, guarantees round-the-clock engagement with leads, enabling faster responses that translate into higher conversion rates and increased sales. Businesses benefit from a unified dashboard that merges calls, texts, payment requests, and bulk messaging to nurture prospects and drive repeat business effectively. Podium’s intelligent automation handles customer inquiries seamlessly across all communication platforms, ensuring consistent and accurate messaging. The company has gained industry acclaim, appearing on Forbes’ Next Billion Dollar Startups, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium enjoys backing from top investors such as Accel, Summit Partners, GV, and Y Combinator. Its platform empowers businesses to build lasting customer relationships through efficient, AI-enhanced communication. Podium continues to innovate, helping companies scale their lead conversion efforts globally.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.

Bring your product evaluations to life by incorporating video and text feedback from genuine customers. Start by defining the metadata of your survey, including the type of questionnaire and whether video or text responses are required. After detailing the product you wish to review, you can send as many invitations as needed to your user base. Once you've collected the desired number of responses, you can either create a video for each individual reviewer or compile the responses into one comprehensive video, depending on your preferences. Utilizing video surveys enhances your understanding of customer sentiments far beyond what traditional text surveys can offer. We organize feedback into positive and negative categories through sentiment analysis, ensuring a clear view of customer opinions. Participants can easily respond via our app or web platform, which are designed for seamless compatibility. Our services prioritize security from the outset, effectively preventing any unauthorized access to your data. With this innovative approach, you can truly connect with your customers and gain valuable insights into their experiences.

Sphinx iQ 3 serves as a user-friendly and effective multi-channel survey tool designed to assist you throughout all phases of your projects, from crafting questionnaires to analyzing and communicating results. By integrating both quantitative and qualitative data visualization techniques, Sphinx iQ 3 enables your data to convey a comprehensive and detailed view of your findings. This innovative solution empowers you to maximize the insights gained from your studies and informs your decision-making process. You can personalize your invitation messages and create customized forms, adjusting elements such as design, question quantity per page, question types, and thank-you messages. Enhance your surveys by strategically scripting your forms with conditional questions and referrals, ensuring that you pose the right questions to the appropriate respondents. Additionally, Sphinx iQ 3 allows for the distribution of dynamic and interactive questionnaires that are optimized for various devices, including computers, tablets, and smartphones, thereby enhancing the user experience through responsive design. Ultimately, this versatility ensures that you can engage your audience effectively, leading to more insightful data collection and analysis.

Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.

A communication platform designed to simplify interactions for both you and your clients. Group messaging is now more accessible, all within reach of your fingertips. With a single phone number, you gain access to one unified text inbox, allowing your entire team to stay informed about customer interactions, including responses and inquiries. Consolidate SMS texting, Facebook Messenger, and phone calls into one convenient location, eliminating the need for personal phone numbers while supporting multiple staff members through our mobile application. Monitor your team's response times and additional metrics with our comprehensive reporting features. Seamlessly integrate data from various applications to maintain a complete view of customer information. Invite your team members to communicate directly or through dedicated channels, and share notes to enhance collaboration on customer relationships. Create tailored groups for sending customized messages to specific audiences. Elevate your efficiency by integrating Myopolis with over 3,000 applications to automate your workflows. Additionally, sync your contacts with Hubspot to gain a comprehensive overview of all customer interactions and improve your service delivery. By leveraging these tools, you can foster stronger connections and streamline your customer service processes.

Screeb provides insight into who is utilizing your application by identifying key users such as Power Users and those who may be disengaging, allowing you to concentrate on the individuals rather than just the features. Instead of feeling inundated by endless metrics and dashboards, gain a straightforward comprehension of your users' behaviors, desires, and the subsequent steps you should take. Our approach, centered on Product-Led User Research, enables you to identify critical areas for enhancement and respond more promptly. You can integrate Screeb seamlessly within your web and mobile applications or link it to Segment to leverage your existing tagging system. Additionally, you can disseminate insights and findings across your daily tools for product management, customer success, or marketing, empowering you to make informed decisions more quickly. Ultimately, this alignment of user understanding with actionable strategies fosters a more responsive and user-focused development process.

Allswers transforms subjective views into actionable business insights, serving as an experience management platform designed to enhance decision-making through real-world data. By generating impactful surveys, it not only fosters stronger customer and employee loyalty but also assesses the effectiveness of various processes. We assist in crafting surveys that yield distinctive insights into the experiences of your most vital stakeholders. Our solutions focus on quantifying the value of your company's processes while automating the monitoring of customer interactions for a better grasp of their behaviors. Additionally, we help you assess the attributes, benefits, and values that consumers link to your brand. Managing employee engagement is also a priority, as it can significantly elevate productivity levels. We keep track of quality indicators to ensure compliance with established standards. Experience management is key in pinpointing growth opportunities, and we streamline tasks by creating automatic workflows and integrations that facilitate valuable insights. Ultimately, Allswers empowers organizations to harness feedback effectively and drive continuous improvement.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

We offer a survey application that enables users to gather data effortlessly without needing an internet connection, utilizing their smartphones and tablets. Our extensive experience, combined with a broad spectrum of industry expertise, empowers us to create software solutions of varying complexity. You can rely on our dedicated team, which operates as an extension of your own team from our location, giving you the ability to maintain complete oversight of the team, set priorities, and manage the project development lifecycle. We are committed to delivering your project on time and within the designated budget, adhering to well-defined scope and specifications. The fixed price model is ideal when you have established requirements, making it particularly suited for projects that are subject to rapid changes. Under this model, we take full responsibility for managing work processes and ensuring timely delivery. We define and agree on a specific scope of work for at least two sprints, rather than the entire project, allowing for flexibility and adaptability as the project evolves. Additionally, this approach fosters a collaborative environment where both teams can engage in open communication to enhance project outcomes.

Experience qualitative feedback like never before, with remarkable speed, extensive reach, and profound insights. Utilizing video feedback, you can gain a deeper comprehension of your customers while fostering empathy through agile qualitative insights on a larger scale. Stay attuned to the constantly evolving behaviors and attitudes of key individuals who impact your business, enabling you to inspire action and make informed decisions. Agile Qual is the most effective method for developing a strong empathetic connection to your organization. Our effectiveness is not just a claim; we have been recognized as the leading company in the Greenbook Research Industry Trends Report, the authoritative guide for consumer insights. Transform your qualitative research into an agile process through video feedback. This innovative approach allows you to obtain the nuanced understanding you seek from your most valued audiences, significantly reducing the time and expense associated with traditional focus groups and interviews. You can engage participants from across the globe using a series of questions that they can answer through self-recorded videos, enhancing both accessibility and reach in your research efforts. This method not only streamlines the feedback process but also enriches the quality of insights gained.

In today's fast-paced environment, it is essential for your managers to have access to the right technology to effectively perform their roles, lead their teams, and tackle everyday obstacles. Our comprehensive solutions aim to enhance workforce management in real-time, ensuring that your managers are equipped with the necessary expertise, training, and technology to make informed decisions. By partnering with us, your managers gain access to the essential tools that empower them to make better choices. Our innovative platform leverages advanced technology to streamline various tasks, including planning, scheduling, and managing time and attendance. Designed to provide real-time insights, our solutions enable managers to operate more efficiently from any location. With these capabilities, they can maximize the productivity of their existing staff while receiving valuable feedback to improve customer experiences. Ultimately, this leads to a significant enhancement in your overall business performance and success. Moreover, our commitment to ongoing support ensures that your managers are always prepared for the challenges ahead.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Gain practical strategies to enhance your business with Pxida's comprehensive analysis, which sheds light on the steps necessary to foster customer satisfaction and boost your financial performance. By posing a few straightforward questions, Pxida customizes a survey that aligns with the unique needs of your business, eliminating the hassle of complex survey creation and the extensive adjustments often required for the generic options available elsewhere. You'll benefit from surveys and analyses crafted by our seasoned market research professionals and data scientists, who leverage advanced analytics technology for your advantage. With our team of experts on your side, the burden of extensive research is lifted from your shoulders! Envision the advantage of not only grasping your customers' opinions but also gaining insights into how they perceive your main competitors, empowering you to concentrate on the critical factors that will lead to a more satisfied clientele. This approach ultimately positions your business for sustained growth and success in a competitive landscape.

A Comprehensive Unified Platform for Gathering, Organizing, and Evaluating Feedback. Key Survey’s advanced survey software empowers organizations to consolidate data and feedback collection throughout the entire business landscape. Participants benefit from a cohesive and regulated environment that guarantees the precision, integration, and practicality of data. This online survey tool operates across the entire enterprise, featuring automated closed-loop workflows and seamless integration with existing systems. Transitioning your customer satisfaction initiatives to Key Survey provides you with access to a leading survey tool, backed by years of expertise in delivering effective customer satisfaction solutions. With enhanced survey features, you can craft the ideal survey experience for your clients, encouraging higher participation rates and generating a wealth of valuable insights for managers to review and implement. This ultimately leads to improved decision-making and a deeper understanding of customer needs.

As the leading visual insights engine globally, we empower you to convert data into meaningful insights and compelling narratives that drive action. Developed by experts in Customer Voice, Market Research, and Employee Voice, Confirmit offers a self-service platform that enables you to harness impactful insights and weave engaging stories that inspire proactive measures. Our always-active visual insights engine is tailored to support knowledgeable insight professionals in swiftly revealing significant and profound insights, motivating action, and achieving market leadership. Enhance your customer experience program with our comprehensive end-to-end solution, which consolidates data while transforming insights into visual narratives that catalyze action! Our services are designed to be as adaptable as our technology, helping you dismantle obstacles, unveil astonishing insights, and propel actions that energize your business. We are not just a vendor; we are your collaborative partner, integrated with your team to maximize the potential of our innovative solutions. Together, we will unlock new opportunities for growth and success!

Guestmeter.com is the one-stop solution for all your reputation and guest feedback needs. You can use Guestmeter.com online to manage your reputation and conduct guest satisfaction surveys. It allows you to interact with guests and manage online reviews on Tripadvisor, Booking and Hostelworld, Zomato and Yelp. Our mobile app allows you to manage guest feedbacks from anywhere you are. You can also receive real-time alerts so you can quickly take action to ensure your guests leave your business happy. Are you not yet a customer? Visit www.guestmeter.com to request a demo. The key features of Guestmeter app are: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay e-mail or international SMS survey to increase your online reviews on Tripadvisor, Bookings, Hostelworld and Zomato.

Transform into a beloved brand by tailoring your customer interactions. Our comprehensive platform, backed by expert assistance, streamlines the daily tasks of your Customer Service and Marketing teams while enhancing engagement with your clientele. With an omnichannel solution for managing customer interactions, the path ahead is paved for love brands—those that thrive in the present and those aspiring to do so. We empower these brands to personalize their customer relationships, adding a unique flair that distinguishes them from the competition. Each customer presents a unique challenge for your teams to navigate, allowing you to quickly assemble a complete picture of their preferences and needs!

Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.

You can quickly get a brilliant approach, smarter customer service and happier customers with a fast track. It takes only 30 seconds to capture the essential customer insights you need. The piHAPPINESS customer feedback tool is the fastest way for you to gauge customer satisfaction. The piHAPPINESS customer feedback app offers feedback-collecting Emoticons (NPS®, Dynamic Questionnaire, and feedback forms to track customers’ opinions and satisfaction levels. Our customer feedback platform allows you to increase your customer feedback response rates by dynamically changing the questions. Customers don't have to be annoyed by lengthy surveys. It is easy to create and customize questions according to your business needs. With effective customer feedback management, you can make your customers feel valued and cared for when they have any concerns, complaints or suggestions about your business.

Targeted customer surveys are essential for enhancing customer engagement and advancing your business strategies. By utilizing surveys, you gain a deeper understanding of your clientele, and you receive vital feedback necessary for ongoing improvements. Additionally, these surveys can reveal employee satisfaction levels, which is crucial for retaining talent and enhancing the quality of customer service they deliver. To ensure your investments in development align with actual customer desires, it's imperative to gather marketing research through surveys. Furthermore, collecting feedback from event participants allows for the planning of increasingly successful and well-organized events. Understanding customer perceptions of your company and the staff they interact with is invaluable for fostering loyalty. Ultimately, surveys not only inform you about customer sentiment but also provide insights into employee happiness, guiding you on effective retention and engagement strategies. Regularly seeking this feedback can lead to a more dynamic and responsive business environment.

involve.me is a no-code funnel builder that helps businesses worldwide turn website visitors into qualified leads. It allows users to create personalized, multi-step flows by combining elements like forms, quizzes, surveys, and calculators into a single, high-converting funnel. Each funnel can be designed to guide users toward a custom outcome while collecting valuable data, profiling responses, and scoring leads in real time. Whether you’re building a product finder, multi-step appointment form, ROI calculator, price quote generator, or lead magnet, involve.me offers the tools needed to capture, qualify, and route leads. Users can create a funnel from scratch, generate one in seconds with AI, or customize one of the 300+ ready-made templates available on the platform. Every funnel is fully customizable—from fonts, logos, and colors to layout and button styles—ensuring a consistent, branded experience. Then, features like conditional logic, answer piping, and logic jumps enable real-time personalization, allowing each funnel to adapt dynamically based on user input. Once published, funnels can be embedded directly on a website, launched as popups, or shared as standalone pages. And, with 60+ native integrations, along with support for webhooks and automation platforms like Make and Zapier, involve.me fits smoothly into any marketing or sales workflow. The platform includes a built-in analytics dashboard that tracks performance, user behavior, and conversion metrics. Users can also generate AI-powered reports that provide summaries and optimization suggestions to help improve results over time.

Customer feedback is essential for Google to identify your business as a reputable brand. By enhancing your online visibility, you can gain a competitive edge in search results. Research shows that customers are nine times more inclined to select a well-reviewed company over one with poor ratings. Assess your company’s performance to pinpoint areas needing enhancement. You can easily send review requests using your smartphone or computer. With an unlimited number of users, you can include your office personnel, team leaders, and management to ensure a steady flow of reviews. Customers receive a text that directs them to a straightforward survey, and if they respond positively, they will then be prompted to write a review for your business. After experimenting with various review campaigns at a digital marketing agency, Griffin Smith recognized the need for a more efficient automation solution. The goal of ReviewSpreader is to assist ethical businesses in generating authentic, organic feedback that aids consumers in making informed purchasing choices. By facilitating this process, businesses not only enhance their reputation but also foster trust among their clientele.

Save several hours each week by utilizing automation for your data insights. Quickly address challenging questions, enhance decision-making, and streamline your service operations. Respond promptly to fluctuations in your performance metrics while managing service expenses effectively. Uncover the underlying reasons for service inquiries and proactively reduce future tickets to provide outstanding service. Demonstrate the return on investment of your customer experience efforts and illustrate the significant impact your team has on customer experience. Insights will pinpoint the specific areas where your service can be enhanced. Gain a deeper understanding of the true factors influencing customer satisfaction, team efficiency, and overall costs. Are you prepared to look forward to your work and feel empowered? Insights facilitate more personalized and effective one-on-one coaching and training sessions. This AI-driven insights platform is designed specifically for leaders in customer service. Move away from arbitrary ticket evaluations and concentrate on what truly matters. Unearth chances to enhance your workforce, service protocols, and product offerings while fostering a culture of continuous improvement. Embrace a transformative approach to elevate your service quality and team performance.

Connecting with others has never been more accessible, yet in today's hyper-connected environment, many relationships remain surface-level and transactional, making it harder to forge deeper emotional bonds. To effectively meet the evolving needs of customers and foster these essential connections, businesses require valuable insights that can drive immediate responses. Maru Group stands out as an innovative, technology-driven global insights firm that provides a versatile approach to market research. Our services empower you to engage meaningfully with your customers and make data-informed business choices. We leverage proprietary technology, extensive industry knowledge, and collaboration with top research professionals from various regions. Through our advanced technology platform, Maru/HUB, we offer reliable data samples, on-demand research, and specialized advisory services tailored to your industry, ensuring you stay ahead in understanding your audience. Our commitment to delivering actionable insights helps not just in understanding customer preferences but also in nurturing lasting relationships.

Numerous organizations utilize SurveyXact for continuous data gathering, and for these entities, leveraging SurveyXact’s API for automated data collection can be highly beneficial. As the premier platform in Scandinavia for developing questionnaire-based surveys, SurveyXact offers a solution that is user-friendly, secure, adaptable, and effective at uncovering valuable insights. Should you require assistance, our knowledgeable team, boasting over three decades of experience with various questionnaires for both public and private sectors, is always available to support you. Our skilled professionals are well-versed in the nuances of SurveyXact and are eager to help you navigate its features. You can reach out to us on weekdays, ensuring that you have the assistance you need at any time. Additionally, by obtaining a SurveyXact license, you unlock access to our comprehensive training courses, making it incredibly simple to launch your own surveys. This leading survey tool is actively employed by numerous governmental and private organizations of varying sizes and across diverse fields, demonstrating its widespread applicability and effectiveness. Embrace the opportunity to enhance your data collection efforts with SurveyXact today!

We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.

Establishing and maintaining robust customer relationships is essential for enhancing customer retention and reducing acquisition costs. Kilterly plays a pivotal role in facilitating the development of enduring customer connections. Our advanced data analysis engine identifies engaged customers, those who are indifferent, and those at risk of leaving. We have crafted a proprietary survey tool tailored for customer success, which features an innovative method for gauging customer sentiment through their feedback. We empower you to routinely and discreetly assess how likely your customers are to recommend your business or product by measuring Net Promoter Score (NPS). Additionally, Kilterly offers automated communication capabilities that enable you to design campaigns and manage tasks, elevating both the onboarding process and ongoing customer relationship nurturing. Our platform provides the flexibility to select specific customer segments to engage with at the most opportune moments, utilizing various segmentation criteria. You can effectively structure your team’s workflow to ensure that every customer interaction is meaningful and impactful. Consequently, Kilterly not only enhances your understanding of customer needs but also equips you with the tools to respond proactively to them.

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

SuiteCRM is the award-winning Customer Relationship Management software. The application is fully scalable and enterprise-ready to meet any business size. The application can be customized to suit your current and future business processes. The best part is that the application is Open Source and free to all users.

Gather, oversee, and display your Google reviews to foster trust, enhance website visitors, and elevate sales. This is the essential tool required to create an effective review strategy for your enterprise. In the past, gathering reviews posed challenges, but we have simplified the process significantly. Now, all your reviews are conveniently located in one area, complete with impressive analytics. You also have access to customizable options for showcasing your reviews, no matter where you need them. While many review platforms focus solely on company-wide collection, Preferrd caters specifically to professionals, understanding that your business thrives on connections. That’s precisely why our platform facilitates the collection of reviews at the individual consultant level, ensuring personalized feedback. This tailored approach sets us apart in the industry and supports your unique business needs.

Proactive management of customer experience is essential for anticipating churn and identifying dissatisfaction to facilitate timely interventions. Cliezen offers a cutting-edge B2B software solution designed to measure client experience and satisfaction in real-time. By deploying concise and dynamic feedback forms to your customers, we equip management with valuable insights into their preferences, needs, and overall experiences. Utilize Cliezen to elevate client satisfaction, improve business performance, and enhance profitability. Evaluating customer satisfaction and experience is vital for maintaining and expanding your company's repeat business. Cliezen is particularly adept at measuring satisfaction levels, identifying the root causes of dissatisfaction, and suggesting improvements to the customer experience. Our advanced AI engine curates from over 350 academically validated questions, tailoring them to fit various industries, respondent roles, and the unique dynamics of B2B relationships, while automating the survey process seamlessly. With Cliezen, you can streamline your feedback collection and access real-time insights continuously throughout the year, enabling proactive measures to elevate your client relationships. This ongoing engagement ensures that your business remains responsive and aligned with client expectations.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.