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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Enhance your customer relationships profitably with MirrorWave by taking action rather than just asking questions, thanks to our innovative feedback system. Our approach involves consistently engaging individuals through three key questions over time, allowing us to capture the evolution of their experiences and the reasons behind any changes. Utilizing our groundbreaking longitudinal platform, we craft unique relationship narratives that enable businesses to establish a consistent rhythm of attentive listening and proactive response. MirrorWave caters to organizations committed to nurturing lasting relationships, whether with individual customers, strategic accounts, or collaborative partnerships. Through our initiatives, we've empowered businesses to significantly reduce the number of dissatisfied clients by half while achieving over a twofold increase (2.3x) in highly satisfied customers. By leveraging these distinctive insights rooted in genuine change, companies can develop effective strategies that resonate with their audience. This commitment to understanding customer dynamics not only fosters loyalty but also drives sustainable growth.

Description

Qualtrics Customer Experience software is an advanced solution designed to help organizations deliver exceptional customer interactions at scale. It consolidates data from multiple touchpoints such as surveys, calls, emails, chat, and digital behavior into unified customer profiles. With AI-driven analytics, the platform uncovers insights, predicts future behavior, and provides actionable recommendations to improve experiences. Businesses can identify at-risk customers early and implement targeted strategies to reduce churn and retain loyalty. The platform supports omnichannel experience management, ensuring seamless and consistent interactions across all customer touchpoints. Real-time dashboards and alerts allow teams to respond quickly to emerging issues and changing customer expectations. Automated workflows help streamline operations by routing feedback and triggering actions without manual intervention. Qualtrics also connects customer experience data to business outcomes, enabling organizations to measure the impact on revenue and performance. Its integration capabilities allow it to work seamlessly with existing systems and tools. Ultimately, Qualtrics helps organizations transform customer feedback into meaningful actions that drive growth and long-term success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics No 
Adobe Marketo Engage No 
Brandwatch No 
Chattermill No 
Decibel No 
Freshdesk No 
Jira No 
Kapiche No 
Microsoft Dynamics 365 Business Central No 
Quantum Metric No 
Rayven No 
ReviewTrackers No 
SAP Store No 
ServiceNow No 
Tray.ai No 
Tremendous No 
Wufoo No 
Zapier No 

Integrations

Adobe Analytics Yes 
Adobe Marketo Engage Yes 
Brandwatch Yes 
Chattermill Yes 
Decibel Yes 
Freshdesk Yes 
Jira Yes 
Kapiche Yes 
Microsoft Dynamics 365 Business Central Yes 
Quantum Metric Yes 
Rayven Yes 
ReviewTrackers Yes 
SAP Store Yes 
ServiceNow Yes 
Tray.ai Yes 
Tremendous Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MirrorWave

Founded

2009

Country

New Zealand

Website

www.mirrorwave.com

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

www.qualtrics.com/customer-experience/

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal Yes 
Social Media Monitoring No 
Survey Management Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Alternatives

Alternatives

Surveyed Reviews

Surveyed

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