Luminar Neo User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Photographer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great customer service

    Date: Dec 23 2023

    Summary: Overall I am very satisfied with Luminar Neo as my photography editing program.
    Add that with great customer service and the addition of new add ons, I like the direction this company is going.

    Positive: When I purchased Luminar Neo, I bought it outright. I really appreciated this option rather than a monthly or yearly fee. Same with any add ons such as “focus stacker”.
    Their customer service is really good! Anytime I have asked a question or have had any issues my emails have been responded to promptly.

    Negative: I found Luminar 4 a little glitchy at times but I am very satisfied with Luminar Neo.

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    Luminar Neo Company Response
    Date: Dec 26 2023
    Thanks for describing your experience with us! We're always happy to answer all your questions.
  • Name: Chet W.
    Job Title: Photographer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy-to-use software to easily enhance image quality

    Date: Dec 21 2023

    Summary: I have not been using Luminar Neo for a long time. Overall, it is an image processing software that is easy to master. It is definitely easier to master than PS, and I can get very good results.

    Positive: Easy-to-use software to easily enhance image quality.
    The interface is intuitive and the design is user-friendly, making it easy for anyone to master.
    AI image enhancement can perfectly modify photos with one click.
    This company's after-sales service is the most professional I have ever encountered. They can respond to users' problems in a very timely manner and solve them quickly.

    Negative: The highlight processing ability of the image is slightly poor.
    If you use an older model computer, editing will be slower.
    The layer function is a bit strange, and I don’t quite understand the logic behind it.
    The reply to edit step feature seems not intuitive enough and difficult to use.
    The promotional version purchased does not have the 4-6x photo magnification function.

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    Luminar Neo Company Response
    Date: Dec 26 2023
    Hello! Your feedback is valuable to us, and your input helps us understand what we're doing well and where we can improve, so we can continue providing the best possible service to our customers. Thank you for describing your experience with us!