Luminar Neo Reviews

Summary: Excellent support from the team. The response to my issues was almost immediate and all the issues were resolved by them. Can highly recommend!

Positive: I have had several minor issues about using Luminar Neo and have therefore consulted the support team.
On each occasion I have been very pleased with the speed of response and the answers to my issues, which have all been resolved due to the assistance received.

Negative: Doesn't apply as all my issues were resolved by the team.

Summary: Good; brilliant support that has been very rapid in responding and all replies to emails handled by one person which is appreciated by this customer.

Positive: Easy programme to use for post processing with lots of presets and tools that work, and I like being able to use it as a plug-in to Apple Photo.

Negative: Difficult if you are not totally computer savvy to update and get new presets in to Luminar Neo in my opinion.

Summary: Excellent product and the support is prompt and solves the problem without bouncing around to try to find a solution.

Positive: First, the product and its upgrades are great. As with any good program, there are times when technical support is needed to solve a particular problem. This is where Luminar really shines. The chat function as well as using emails to contact support is fast - no waiting for 20 minutes just to have someone plow through a checklist to try to solve your problem. The tech support is very well trained identified my problems and was able to give me a direct answer.

Negative: There is a learning curve but that is to be expected when learning a new product.

Summary: The crash happened just before the weekend, no luck but Monday everything was back to normal and I was able to continue developing the photos for a contest.

Positive: The discussion with the technician. The explanations via the emails received and the questions asked in order to solve the problem.

Negative: The crash after an update. I’ve had a lot of updates and this is the first time that happens to me.

Summary: Just great can edit a photo in minutes beautiful menus easy to learn just great the AI is amazing works very well scaling denoise color brightness editing works very well too.

Positive: The program is very intuitive, easy to use and simply fantastic, it identifies the elements of the photo and creates modifications perfectly that adapt to the photo elements and photo lighting.

Negative: Until now didn't find anything that I didn't like.

Summary: Extremely satisfied with what the tool offers, both as standalone tool and as a plugin for Photoshop & Lightroom. The pricing is more than fair.

Positive: It can be used as a standalone tool, and it can also be integrated to tools such as Photoshop & Lightroom. Needless to say, Generative AI feature improves efficiency.

Negative: It can be quite complex for beginners to set everything up initially. However, once you are settled, everything becomes extremely simple.

Summary: This is the level of support that all businesses should try and match, from start to finish they were Fantastic.

Positive: Luminar support provided a quick response to my problem and everything ended with a great great result.

Negative: No cons to report, the support team did everything to help me [big thanks to Kyrylo from Luminar Tech Support for everything].

Summary: I tried other similar products but they were too complex for me. I had to work too hard and it restricted my creativity. My work requires freedom and flow and Luminar Neo fulfills all my needs and desires. And it's fun.

Positive: Luminar Neo is highly intuitive and therefore easy to learn, or re-learn after a break.
The support is exceptional as is the astounding number of enhancements, free or paid.
It offers incredible freedom in post-processing and discovery as you are immersed in the process.

Negative: So far, I have not encountered any cons in my work.

Summary: I love how easy it is to make really great stuff. Also the AI base is so cool and fun to use and work with it.

Positive: Perfect software for hobby using and professional using.
Very easy software.
Very intuitive.
Very fast.

Negative: Some courses are only available in English so please keep up with other languages.

Summary: Very good. It was not possible to fix crashing software, so I was offered a new download of the most current software. very generous of Skylum, very generous.

Positive: Responses were very specific and precise. Customer Service reps were responsive asking for more data to resolve the issue. I emailed prolly a dozen times or more, and there was ALWAYS a good natured response, no matter how frustrated I got.

Negative: Sometimes the response time was not a quick as I would have liked and I would like some type of telephone support.

Summary: Great support team, great softwares, great features. Love everything about Luminar Neo. Just wanna thanks for both products.

Positive: Since I discovered Luminar Neo I’ve been in love with it. I bought because I can’t afford paying subscriptions and saw that Luminar Neo gave me the one time purchase option and bought it for that reason. Since then I can’t leave without it. Friendly interface, easy to use, offer a lot of awesome features. Thanks for such a wonderful product.

The support team has always resolved my issues and Im thankful for that.

Negative: I like everything about Luminar Neo and Luminar AI but I don’t like the fact that I bought Luminar AI on the App Store and now the app is not longer available.

Summary: Very satisfying experience. I am a dum moron on computers and the advices given where sound and easy to follow.

Positive: Service is really fast and great. While my message was initially send on French, responses where made by google translation (return original response in English include). Speed of response impressed me. The solution worked!

Negative: Skylum site is thick and somehow is not at best. But I did find where to ask for support.

Summary: Luminar Neo the best photo software!!
Neo is a perfect new development beyond the capabilities of Luminar AT.
Even if at the beginning you had to do without programming components that were used in AI.
But at the moment Neo has already caught up with all of that.
Skylum, keep it up!!

Positive: - the easy handling of the program elements
- the variety of extensions and additional program elements
- the additional software, sky, LUTs, etc.

Negative: At the moment I can't say or describe anything negative.
What would be nicer would be photo management, which is very simple with Neo.

Summary: I am using Luminar Neo every day, Adobe as add-on with Lightroom Classic. It is very useful image editing software.

Positive: Short time for my work. Fine functions. I think I am often using image editing software is Luminar Neo.

Negative: Gen Expand is not enough for my expect until the present.

Summary: Nice software to work with, very competitively priced.
Very quick contact in case of problems.
Very friendly employees.

Positive: After contacting Skylum, I received a response very quickly.
Very clear description of how to solve the problem.

Negative: Luminar Neo holds a bit too much, but that will be fine in the future.