• Name: Claudia F.
    Job Title: Secretary
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Date: Dec 20 2023

    Summary: As a beginner I am happy to have Luminar Neo for editing my pics. Kind and helpful support to solve issues. I am glad with Luminar Neo.

    Pd: excuse my bad english

    Positive: - intuitive
    - allows beginners to start immediately
    - good structure
    - easy to use in the main aspects of editing
    - good support

    Negative: - adds should be all included in the 2 years subscription without extra costs
    - in the message form for the supporting team, please explain to give the message in English (my setting was in german and I don’t realize, that communication should in English)

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Claudia, thank you for leaving us a review! Please note that add-ons such as extensions are included in the subscription. If you have any questions, you can message us via https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fskylum.com%2Fsupport%2Fcontact, and we'll reply in your preferred language (if you write in German and no German-speaking agent is available at the moment, we'll use a translator for your convenience).
  • Name: L. A.
    Job Title: User
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar NEO: very good program with scope for improvement

    Date: Dec 20 2023

    Summary: * I am an amateur who likes to deliver beautiful photos for such things as photo books
    * this program offers me everything I expect from a photo program

    Positive: * Neo can turn any snapshot into a pro photo
    * Every operation is fully adjustable
    * Any amateur can edit a photo with this if they simply go through every option
    * The AI options sometimes make your mouth drop open
    * ontwikkeling van de functies en extensies gaat constant door

    Negative: *Luminar NEO has many extras such as extensions and features. But you cannot always purchase these separately when you want them. Sometimes these have to be through an annual subscription and sometimes purchased separately, which is a bit annoying.
    * You like to be informed of new developments, but receiving a few emails almost daily is sometimes annoying
    * A few options in NEO are rather hidden in the program and have no logical place in the menu
    * The program offers a kind of workflow, but this could be improved a lot more

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for taking the time to share your thoughts with us! We value your opinion a lot and will take your suggestions into consideration. Also, just wanted to let you know that you have the option to turn off emails from us in your Skylum account in the account settings (remove the checkmarks in the "Email notifications" section) - https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fskylum.com%2Faccount%2Fsettings
  • Name: Anonymous (Verified)
    Job Title: Creative Director
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Have been loving Luminar Neo

    Date: Dec 20 2023

    Summary: Overall, I would highly recommend to amateur, or intermediate photographers to get their hands wet with lots of filter and preset options to get their photographs looking great.

    Positive: I have been using Luminar since almost 2017 and have loved it. It's fast, very versatile. It's easy to learn and get going with it. The presets and editing features are amazing. Skylum also keeps bringing lots of new stuff, like LUTs, Textures, skies, new presets filters, that you could use to enhance your photos. It's quite reasonably priced too.

    Negative: Sometimes, the app just quits in the middle of the process and doesn't give any kind of errors notification. Other than that I haven't much encountered much cons!

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    We greatly appreciate your review of Luminar Neo! Thank you for letting us know that you enjoy using our product. If you ever require any assistance, please feel free to contact our Support Team at https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fskylum.com%2Fsupport%2Fcontact
  • Name: Anonymous (Verified)
    Job Title: Hobby photographer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent program, but a little bit too slow

    Date: Feb 15 2024

    Summary: Very good tool to quickly achieve appealing results, good additional AI tools, unfortunately with weaknesses in speed.

    Positive: The program is very easy to use, and thanks to the tutorials on youtube, even beginners can quickly achieve good results. I can only praise the support: a small problem (the raw profiles were not displayed, although they were RAW images) was solved quickly and competently.

    Negative: The speed for loading the images is simply too long (despite the new fast computer). there are camera profiles available for RAW images, but I have not yet found an automatic lens correction like in Lightroom.

    Read More...
    Luminar Neo Company Response
    Date: Feb 26 2024
    Thanks for the review! We are working every day to improve Luminar Neo's performance and functionality. You can find an instruction on how to use automatic lens correction in this article (in the Develop tool): https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fuserguide.skylum.com%2Fhc%2Fen-us%2Farticles%2F11541976239890-Working-with-the-Essential-Tools
  • Name: Anonymous (Verified)
    Job Title: Retired manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Beginner's thoughts

    Edited: Feb 14 2024

    Summary: I would recommend Luminar Neo for quick adjustments of photos.
    For other more demanding use of features there is longer experience needed.

    Positive: Ease of use, several very useful features (e.g. super sharp, relight), very good masking.
    Very responsive support.

    Negative: - no possibility to attach comments to photos;
    - lack of function to add individual photo to album (catalog view - > select photo-> right click on photo->the only possibility to choose is "Create album"),
    - no chance to organize albums (no tags)

    Read More...
    Luminar Neo Company Response
    Date: Feb 13 2024
    Thank you for your feedback! We appreciate your suggestions. Please kindly note that you can add an individual photo by following the steps described in this article from our user guide: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fuserguide.skylum.com%2Fhc%2Fen-us%2Farticles%2F11541149780754-Editing-a-Single-Image
  • Name: Elaine L.
    Job Title: Artisan
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why Luminar Neo

    Date: Feb 09 2024

    Summary: The customer service is awesome.

    Sometime adding new things is good but don't remove the good one like Luminar 4. Otherwise I like Luminar Neo.

    Positive: I like they offer pretty much everything I need to add on my pictures. It is simple and easy.
    Love the Gen Erase.

    Negative: The price!!

    Also I love the way Luminar 4 show all your folders picture on the side and under while you work a photo. Too bad you don't have that anymore.

    Read More...
    Luminar Neo Company Response
    Date: Feb 13 2024
    Thank you for leaving us a review, we appreciate your feedback and your opinion is valuable to us.
  • Name: Anonymous (Verified)
    Job Title: Pensioner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Satisfied

    Date: Jan 25 2024

    Summary: I'm happy with my purchase because it's easier than Lightroom. Editing is easy. On the plus side, you can buy more editing apps and pay every two years.

    Positive: Intelligent smart adjustments and fast replies to emails. The multi-frame batch mode is convenient and fast.

    Negative: There is no cloud service. Burdens the machine when disk space is reduced.

    Read More...
    Luminar Neo Company Response
    Date: Jan 31 2024
    We're glad to hear you're satisfied with Luminar Neo. Currently, we don't have a cloud service, but we appreciate your feedback, and we'll look into that.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo reviews

    Date: Jan 24 2024

    Summary: That I don't have to be afraid to get an answer to problems.

    If I have a problem again I will not hesitate to contact you.

    Positive: The quick answers to my problem. Clear and understandable for me even though I didn't learn English properly.

    Negative: Hat the service is good and the follow-up for problems is not dismissed with small talk.
    But expertly expressed.

    Read More...
    Luminar Neo Company Response
    Date: Jan 31 2024
    We appreciate your review, thank you!
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great piece of software

    Date: Jan 17 2024

    Summary: I have used all Skylum Luminar products and have found them easier to use than others

    Positive: Capabilities. ease of use. easy layout. Great for amateurs and pros alike.

    Negative: Skylum has gone down the route of subscriptions.

    Read More...
    Luminar Neo Company Response
    Date: Jan 31 2024
    Thank you for your feedback! Please kindly note that, in addition to our subscription plan, we also offer a lifetime purchase option.
  • Name: Anonymous (Verified)
    Job Title: Amateur photographer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Date: Jan 16 2024

    Summary: Overall it's a good product and it is quickly becoming a viable alternative to Photoshop/Lightroom. Skylum has made many photographer tasks easier and fun to use

    Positive: Modern technology and easy to use. The interface is quite intuitive and easy to come to grips with. The use of AI was a leading example for others to follow.

    Negative: Frequent updates with new features/changes can overwhelm those who are not constantly using the software. The price however will have to stay competitive with the competition.

    Read More...
    Luminar Neo Company Response
    Date: Jan 31 2024
    Thank you for taking the time to write us feedback, it means a lot to us!
  • Name: André B.
    Job Title: Retired engineer
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Online support

    Date: Jan 14 2024

    Summary: I use Luminar Neo only incidentally, preferring to use PhotoShop and the quality of my Nikon D850 camera, which drives me to constantly improve my shots.

    Positive: I was ready to delete the application, but Anastasia's extreme responsiveness paid off. My sincere thanks to her.

    Negative: Nothing special.

    Read More...
    Luminar Neo Company Response
    Date: Jan 31 2024
    Thank you for providing us with feedback!
  • Name: Anonymous (Verified)
    Job Title: Student Photographer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo Pro

    Edited: Jan 10 2024

    Summary: I am a student photographer. In my mind PhotoShop is the tool to go. However, I need to take a community college class to use it effectively. My friend told me and suggested me to buy this software less study time and outcome as same as PhotoShop (actually I do not know if it is as same as PhotoShop but as of now Luminar Neo Pro does what I need)

    Positive: Easy to use the package built in numerous functions ready to use with less time. I like the super shape functionality. it works both with a crop or full frame sensor.

    Negative: Removal a large area takes more time. My friend who has used Luminar Neo still also thinks that PhotoShop can do this job easier.

    Read More...
    Luminar Neo Company Response
    Date: Jan 10 2024
    We appreciate your feedback, thank you for taking the time to leave us a review!
  • Name: Greg D.
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Date: Dec 29 2023

    Summary: Still getting used to it. Still learning it.
    Seems to be very responsive to the little tiny things and movements adjustments.

    Positive: I am a real estate photographer and putting in blue skies on a cloudy day with a lot of trees and branches your software does better than what I can do with my other software.

    Negative: Slight learning curve but somewhat intuitive.
    Still learning it.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    Thank you for taking the time to leave us a review, we appreciate it.
  • Name: Rolf L.
    Job Title: Engineer
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Date: Dec 24 2023

    Summary: Most of the time I get good results, but it still takes a lot of experience necessary to master all the complex possibilities.

    Positive: Luminar Neo is a professional tool that also beginners can be use in such a way that you can achieve very good results.

    Negative: Unfortunately, I need the information from influencer to understand Luminar Neo.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    Thank you for your feedback! Here are some useful links for you to learn Luminar Neo: our user guide - https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fuserguide.skylum.com%2Fhc%2Fen-us%2Fcategories%2F11539094543890-Luminar-Neo, and our official YouTube channel with tutorials - https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.youtube.com%2F%40LuminarGlobal%2Fvideos
  • Name: Thomas V.
    Job Title: Senior Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    First impressions of a new user

    Date: Dec 24 2023

    Summary: A good software to develop fotos. Sometimes the styles are too extreme (color etc.) but you get a good value for the price. I would recommend that software to my friends.

    Positive: Very easy to use/handle.
    Good performance.
    In relation to other products lower hardware requirements.
    Absolutely perfect support (fast and helpful) if something went wrong.
    Relative low price.

    Negative: Maybe I am not totally experienced with this tool, but the possibility to change styles are rather poor.
    Masking seems to be complicated.
    Too few add-ons included.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for your feedback, Thomas! We value your opinion. You can find more styles (presets) for your photos on our marketplace: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fskylum.com%2Fmarketplace%2Fpresets, and you can adjust any preset settings in the "Edits" menu of the Edit tab.