• Name: Anonymous (Verified)
    Job Title: Mechanical Engineering Technician
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy and fast

    Date: Dec 25 2023

    Summary: I have achieved some good results with it, and it's a lot of fun to work with.
    I think that as I work with it for a longer period, the results will improve even further, and I will have a complete overview of the program.

    Positive: The usage is simple and clear, the price is favorable, and the processing is AI-supported.

    For me as a hobby photographer, the program is fast in processing my images.

    Negative: Takes some getting used to for switchers.
    I haven't been using it for long to write more specific details.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    We appreciate your feedback, thank you for leaving us a review! We hope that you continue enjoying Luminar Neo.
  • Name: Anonymous (Verified)
    Job Title: Driver
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Creative editing

    Date: Dec 25 2023

    Summary: With the provision of the software after purchase, there were significant difficulties with the installation. After a quick contact with the service, however, I was fully and immediately helped with various suggestions. A great product and a great service - a basis for something really big.

    Positive: I have been using Corel's software for many years. A good product for both photo and video. With the new development of the products, however, other companies have also made a name for themselves. For me, Luminar Neo in particular stood out. I love this variety of editing. Playing with the light, the mood, the rapid change and optimization of my pictures. I especially like the editing of the sub-areas. I am a passionate amateur photographer.

    Negative: As I read today, in the future, from 2025, only the Pro subscription will be provided with updates. I bought a license and would be very sorry if I had to switch to a subscription because of it.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    Thank you for providing us with feedback! Please kindly note that we will continue to support our lifetime license owners and you will receive regular updates with improvements and new functionality.
  • Name: Anonymous (Verified)
    Job Title: Government Servant
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Quick and Helpful Response by Team (Issue on Luminar 4)

    Date: Dec 25 2023

    Summary: Luminar should definitely give some brownies (and bonus) to the team, especially for being very responsive during Christmas Eve.

    Positive: Supports are quick to respond.
    Provide step by step guides in solving my problem.
    Supports are very polite.

    Negative: Not applicable as I haven't encountered any issues with the team.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    We appreciate your feedback, thank you! The Support Team sends its warmest regards to you.
  • Name: Jaroslav G.
    Job Title: User
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo - saving time

    Date: Dec 24 2023

    Summary: Before I bought Luminar Neo, I used Affinity Photo. I still use it today, but Luminar Neo does most of the editing. It's fast, and easy to use. I appreciate the masking the most. This is a totally simple yet very effective feature. I also use the HDR extension a lot. I just love Luminar Neo.

    Positive: I like the speed at which I edit my photos. The Luminar Neo is very easy to use and you'll get to like it very quickly.

    Negative: Sorry, but so far I haven't found anything that Luminar Neo can't offer me when editing photos.

    Read More...
    Luminar Neo Company Response
    Date: Jan 03 2024
    We're incredibly happy you love Luminar Neo, thank you for your feedback!
  • Name: Anonymous (Verified)
    Job Title: Sales Account Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great application & Excellent Customer Service

    Date: Dec 24 2023

    Summary: It is a very nice product developed by a very nice team! Keep up the good work! Can't wait to use it to improve my overall photography workflow! Highly recommended!

    Positive: It is a very powerful tool for photographer to speed up the photo editing process. Grab it during the promotion period and the price is really affordable! Other than the application itself, the customer support is very friendly and helpful. Their reply is fast and are very flexible in terms of providing solutions.

    Negative: Don't have a downside at the moment. More like a suggestions for Luminar Neo at this stage. The functions inside the application might still be limited at the moment, wish that you guys have a function like AI generative fill like what Photoshop have. Other than that, maybe can add in functions like rotate the photo while cropping the photos. I tried to crop and wanted to rotate the photo for about 10degree, but I can't see the options to do it.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for describing your experience with us! We appreciate your suggestions. I just wanted to let you know that we have a GenExpand tool that fills in the areas beyond your photo. This tool is available with a Pro subscription. Also, you can crop and rotate your photo by clicking outside the image and spinning the picture as you like. For even rotations by 90 degrees, we have a "Rotate & Flip" section of the Crop tool.
  • Name: Eugene C.
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Confused in the US.

    Edited: Dec 23 2023

    Summary: Overall, the service has always been great. I have never had to wait very long for a response, and the tech people have never given up on me. My only reason for the "Good" ratings for Ease and Design are my aging brain. It's nothing about Neo. I'm sure most people will find everything Excellent.

    Positive: The older I get the more confused I get with details. Support is always very patient with me and my question. There is nothing they won't do to fix my problems.

    Negative: I have no issues. I always get an answer to my questions.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Hello Eugene, thank you for your feedback! It means a lot to us. Our Support Team is always here for you if you need any help.
  • Name: Thierry H.
    Job Title: Senior official (retired)
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fast, intuitive software with stunning results

    Date: Dec 22 2023

    Summary: Post-production which is not too time intensive.
    Besides, we come to use the software simply for fun!

    Positive: Fairly easy to handle. The ergonomics are very well thought out: after a few hours, you have the impression of knowing the software for a long time. Artificial intelligence brings speed, efficiency and time savings. Its often astonishing results even make you want to “play” with the software. And when - like me twice - we find ourselves faced with a problem, we can count on very responsive and efficient support.

    Negative: Some more complicated features would require a little more information or tutorials from SKYLUM. That said, there are countless tutorials on the internet, but not all of them are of equal quality, and they remain relatively general.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for providing us with feedback. We're glad you like Luminar Neo! If you're looking for high-quality tutorials, I recommend checking out our official YouTube channel - https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.youtube.com%2F%40LuminarGlobal
  • Name: Robert R.
    Job Title: Technician
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Edited: Dec 22 2023

    Summary: As long as it works, it's fine.

    Positive: Ease of use in the application, design, support. Surprise was price.

    Negative: Problem with installation and activation.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you, Robert, for sharing your experience with us in your review. We really appreciate it!
  • Name: Jean-Pierre M.
    Job Title: Teacher at university (communication)
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The best for sharpness and debriting

    Date: Dec 21 2023

    Summary: I chose to work in APS-c for some reasons and with Neo I got pictures as good as full frame and I can enlarge very well.

    Positive: I used to post product my pictures with Dxo and I got good results but with Neo sharpness and debriting are really amazing. I chose to work in APS-c for some reasons and with Neo I got pictures as good as full frame and I can enlarge very well.

    Negative: Sharpness and debriting are really amazing. I work in APS-c for some reasons and with Neo I got pictures as good as full frame and I can enlarge very well.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Hi Jean-Pierre, thank you for the review!
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Helpdesk

    Date: Dec 21 2023

    Summary: This is a great software with regular upgrade, newer functionality. Thank you for this tool. It's great.

    Positive: I've asked a question at 14h05 and i've received an excellent answer at 14h51. Your help is incredible.

    Negative: Nothing, it's a very good software. I'm happy to use it.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    We're delighted to hear that you've been satisfied with our product and service! Thank you for the review.
  • Name: Rick H.
    Job Title: Consultant
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful and easy to use

    Date: Dec 21 2023

    Summary: Overall, I really like using this product. It is easy to use and powerful. While i have and have used other products, this remains my "go to". I found the tutorials useful and it would be nice to see them linked off the edit pages so one can get there more easily. I would also like a cloud version, as well, so I don't have to download and load the application. Finally, I found the versioning confusing as you support both Luminar AI and Neo and one wonders why not just upgrade the AI?

    Positive: Ease of use. It does so much so easily; I can edit my photos quickly and so effectively. Much easier to use than PhotoShop.
    Tutorials are excellent and show you how each of the tools works
    Love the AI component driven features.

    Negative: The export is clunky.
    Overall the support is good; the people know their product; but the turnaround is 24 hours, which is OK but not great.
    Google and others are catching up on the AI parts.
    The versioning is confusing as different but similar versions are rolled out and then the old one is not kept as up to date.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Hello Rick, thank you for taking the time to leave a review. Your feedback is valuable to us. We wanted to clarify that Luminar AI is no longer receiving updates as it is our legacy app. However, Luminar Neo is a separate app that receives regular updates. We suggest you update Neo regularly to ensure you have the latest features and improvements.
  • Name: LARAKRISHNA M.
    Job Title: Admin
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best.

    Date: Dec 21 2023

    Summary: Neo is the best photo editor available in the market. I have tested every photo editor but Neo is something special. Background removal is the best feature I have noticed. It is matchless and awesome. One can get every feature and more in this program.

    Positive: Great program for every photographers. One can enjoy every feature now available in the other program.

    Negative: I have noticed nothing cons in it.

    Thanks a lot to the Skylum team for this awesome program.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for describing your experience with us. We greatly appreciate it, and we hope that you continue enjoying Luminar Neo!
  • Name: Wilfrid B.
    Job Title: Pensioner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo

    Date: Dec 21 2023

    Summary: The most important thing for me with photo editing software is the hotline. When I have problems with Luminar Neo, the Skylum support team is extremely friendly, helpful and competent. My questions were processed and solved within a short time by email.

    Positive: The Tool Amplifier AI are excellent. The structure of the photos are improved in color and contrast with little effort. I use these tools all the time and am always delighted by the top results.

    Negative: For me as an amateur, I can't say anything negative about Luminar Neo.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    We're incredibly happy you've been satisfied with Luminar Neo! Thanks for leaving us a review, it means a lot to us!
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Neo review

    Date: Dec 21 2023

    Summary: Good but can use some better explanations and how to get to the information.

    Positive: Very good. The program very helpful and to the point. Some of the things the program will do are not known to me and not easy to use.

    Negative: Some additional info perhaps would help. The Guide is not helpful in some items or is not arranged with info needed where I can find it, confusing.

    Read More...
    Luminar Neo Company Response
    Date: Dec 26 2023
    Thank you for providing us with feedback! We'll see how we can improve our guide to be even more helpful to our users. In the meantime, you can also find some info and tutorials on our YouTube channel: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.youtube.com%2F%40LuminarGlobal
  • Name: Anonymous (Verified)
    Job Title: Cybersecurity Trainer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Luminar Neo review

    Edited: Jan 04 2024

    Summary: Thank you for all.

    Follow-up, support and responsiveness are excellent.
    All that remains is to have the same contact person.

    Positive: I obtain quick responses and suggestions about memory bug. Detailed analysis and suggestions. Follow-up until completion.

    Negative: The link between the suggestions and your own analysis of the problem encountered is missing. The fact that ultimately it was me who identified the real problem of lack of memory due to its management.

    Read More...