Alternatives to IrisCX

SafetyCulture is a mobile-first operations platform that gives you the knowledge, tools, and processes you need to work safely, meet higher standards, and improve every day, offering a better way to work. What started as a digital checklist app has evolved into a platform for conducting inspections, raising and resolving issues, managing assets, and training teams on the go.

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

Built to help every customer’s business grow stronger, the BigChange Job Management Platform brings together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform your business can run on. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. The BigChange complete Job Management Platform is helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Effortlessly remove paperwork from your factory environment and equip your employees with immediate digital support that includes communication, assistance in their tasks, and training resources. Plutomen stands as a vital partner for your frontline workforce, offering streamlined visual solutions for issue resolution, digitized operational procedures, and effective training programs that help save both time and money. Our platform enables real-time connections between experts and frontline personnel, enhancing field visibility through the use of smart glasses. By bridging the gap between specialists and technicians, our solution accelerates the resolution of visual challenges. Transition away from traditional paper methods and transform your frontline operations with detailed step-by-step work instructions and standard operating procedures (SOPs). Empower your frontline staff to take charge of their learning with training materials enriched by 3D models, comprehensive instructions, audio clips, videos, and downloadable PDF resources, ensuring they are prepared for any task. This modern approach not only enhances productivity but also fosters a culture of continuous improvement and innovation within your organization.

CloudVisit software is compatible with all leading operating systems, web browsers, and mobile devices. This innovative inspection software streamlines various types of commercial and consumer inspections by offering features such as digital checklists that eliminate paperwork, cloud-based visual data gathering, automated report generation, and comprehensive appointment scheduling tools. The remote inspection capabilities of CloudVisit enable on-site technicians to engage with distant experts through a seamless real-time video collaboration experience. In a live remote session, the inspector or expert operates from a computer with internet access, while the technician utilizes the CloudVisit mobile app, which requires a broadband or WiFi connection. Highly skilled experts and engineers can view a shared live video feed, meticulously examining every aspect of the project as provided by technicians, who can enhance their input with GPS-tagged images, uploaded documents and photos, screen captures, annotations, and audio and video recordings complete with time stamps. This multifaceted approach not only improves efficiency but also fosters effective communication between teams. By merging technology with inspection processes, CloudVisit is revolutionizing how inspections are conducted across various industries.

Plutomen Connect serves as a cutting-edge remote visual assistance platform designed to empower frontline employees by facilitating the effortless exchange of knowledge across operations, while also enabling effective issue resolution through high-definition video streaming. With just a single click, experts can connect from afar, quickly identify technical challenges, and provide immediate solutions. The integration of smart glasses, such as RealWear, significantly elevates the remote assistance experience by allowing frontline workers to work hands-free while collaborating and troubleshooting simultaneously. Users benefit from real-time visual support for everyday maintenance, repair, and operations (MRO) through augmented reality annotations on both images and video, along with features like a secure chat module, insightful analytics, and an administrative dashboard that includes comprehensive digital self-help manuals and workflows aligned with the company's standard operating procedures (SOPs). Additionally, this versatile solution can be effortlessly integrated with a variety of industry-grade smart glasses and is accessible on browsers, as well as on Android smartphones, iPhones, and tablets, ensuring broad compatibility and ease of use for all team members. Ultimately, Plutomen Connect not only streamlines communication but also enhances overall operational efficiency, equipping teams with the tools they need to succeed in their roles.

Trusted for essential applications without the need for coding, Matroid's software detects visual defects using any camera across various spectra. This advanced computer vision technology ensures dependable safety-critical inspections while maintaining digital traceability. Furthermore, Matroid automatically confirms that human operators adhere to established standard operating procedures. The system is designed to continually observe and validate manual operations, recording timestamps, cycle counts, and cycle durations for analysis. Users can benefit from customizable real-time alerts, video analytics, playback options, and much more to enhance decision-making. By harnessing actionable insights, organizations can drive ongoing improvement initiatives. The innovative technology implemented by Matroid not only identifies unsafe conditions but also provides instant notifications and allows for the reporting of safety incidents through video playback. In addition, Matroid consistently tracks and verifies tasks performed at gates, delivering real-time operational insights that empower ground operations to refine their processes continuously. This comprehensive monitoring capability significantly enhances overall safety and efficiency in various operational environments.

Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.

Virtual Assist, a video-sharing tool for businesses and individuals, is ideal for insurance companies, property managers or facilities maintenance. It's a reliable, safe and secure way to share stories. Sending an SMS is the fastest, easiest and most professional way to connect with Virtual Assist. Our PDF generator organizes your notes and images to create a report that is easy to read. Add your logo and customize the fields to suit your needs. Our geo-locating software gives you a real-time visual of your customer's location. All video, images and phone calls are captured and stored in a central location that is secure and accessible at any time.

Over 50 organizations conduct 1.8 million video calls with customers each month, utilizing a comprehensive enterprise-grade platform for video banking and KYC procedures. Thirteen banks leverage our video contact center specifically for customer onboarding and Video KYC processes, while 24 lenders rely on our system for credit verification needs. Additionally, three businesses use our services to conduct motor accident claim inspections via video, and another three life insurance companies utilize our platform for policy servicing tasks. Furthermore, three organizations engage our system for employee verification purposes, making it the most extensive Video Banking solution available. Each month, we facilitate the onboarding of 1.5 million customers through Video KYC, offering features such as text chat, video recording, screen sharing, file sharing, photo capture, document tagging, location sharing, face matching, a data-sharing API, audit trails, customizable workflows, and conversation continuity. Our platform also includes a personalized page for initiating customer journeys, with authentication options through any API or mobile OTP, and the capability to retrieve customer details from external systems via API. Users can easily add selections such as product type, request categories, and preferred languages to enhance their experience.

OnRemote AI Assistant is a multifunctional application crafted to enhance the documentation workflow for professionals in diverse fields. It empowers users to capture their tasks through both video and audio, subsequently creating detailed reports that replace conventional paperwork and minimize potential miscommunication. Among its notable features are the ability to include audio and video annotations, which allow users to emphasize vital points, as well as support for multiple languages, including Swiss German, ensuring that reports are generated in the preferred language. The reporting procedure is user-friendly, beginning with the recording of observations, followed by a review and edits of the automatically generated report, and culminating in the sharing of the document in formats such as PDF, Word, or Excel. Additionally, OnRemote caters to businesses in need of personalization by offering customized visual reports that adhere to corporate branding and can be effortlessly integrated into current IT systems, such as content management and customer relationship management platforms. This adaptability not only fosters efficiency but also enhances collaboration within teams, making OnRemote an invaluable asset in any professional setting.

Averroes.ai presents a no-code, AI-driven platform tailored specifically for manufacturing and industrial sectors, focusing on capabilities like visual inspection, advanced process control (APC), and virtual metrology (VM). Boasting an impressive accuracy rate exceeding 99% in identifying defects, it integrates effortlessly with current systems in various fields, including semiconductors, electronics, solar energy, and beyond. By harnessing the power of AI, the platform not only automates the defect detection process but also facilitates real-time optimization of operations, significantly minimizing false positives. This innovative solution ultimately boosts quality control, enhances productivity, and improves operational efficiency, while also offering adaptable deployment methods to suit diverse operational needs. Moreover, its user-friendly interface allows teams to quickly implement and benefit from advanced technology without requiring extensive coding skills.

No matter if you're conducting inspections in a bustling city or a remote area with limited connectivity, our award-winning software guarantees that you will always have the necessary tools to accomplish your tasks effectively. You can conduct virtual inspections on any device, seamlessly integrate it with any land management system, and utilize it even in places lacking connectivity. Featuring a user-friendly and straightforward interface, it enables easy communication with contractors who are on-site. You can generate comprehensive reports that include photos and videos. Whether you choose to integrate it with your land management system or not, we ensure compatibility with all leading land management, construction management, and scheduling applications, allowing it to blend effortlessly into your current workflow. Additionally, we take care of the integration process for you at no extra cost, making it hassle-free. Beyond just building inspections, our software is employed by private sector clients across various industries for conducting virtual inspections. This versatility makes it a valuable asset for any organization looking to improve their inspection processes.

Avatour serves as a cutting-edge platform for 360° video communication, allowing teams to collaborate effectively from different locations. This immersive 360° video technology provides a detailed and engaging perspective of a space, making it a significant improvement over conventional video conferencing methods. Participants who join Avatour meetings from remote locations can navigate through the panoramic 360° view, gaining a richer comprehension of the environment or site being discussed. The platform supports the streaming of live 360° video feeds directly into meetings, which enhances collaborative efforts with individuals present on-site. Additionally, Avatour facilitates the straightforward sharing of pre-recorded 360° content with remote teams and stakeholders, eliminating the necessity for live streaming. Users can conveniently access these pre-recorded videos and other resources through the main console whenever they wish. This functionality allows for conducting live remote inspections with enhanced visibility, as inspectors can explore the 360° view while simultaneously engaging with on-site staff in a dynamic, real-time manner. Overall, Avatour not only transforms the way teams interact but also enriches the collaborative experience, leading to more informed decision-making.

Kitov.ai provides a cutting-edge software platform for visual inspection that leverages artificial intelligence to streamline the planning of inspections based on CAD for industries involved in the production of intricate components and products. This innovative platform combines classic machine vision with advanced deep learning techniques, along with both 2D and 3D imaging systems, to identify cosmetic flaws such as scratches and dents, in addition to mechanical problems like faulty screws and misaligned pins. Its flexible architecture ensures easy integration with current manufacturing workflows while accommodating a wide range of detectors and hardware, including sophisticated 3D measurement instruments. The CAD2SCAN functionality of the software allows for the swift generation of inspection plans directly from CAD drawings, enhancing both precision and production efficiency by reducing unnecessary robot movements and minimizing the total number of images needed for thorough inspections. Furthermore, Kitov.ai's AI Trainer empowers operators who may not have specialized training to efficiently collect and label information on defects, promoting a more inclusive approach to quality assurance in manufacturing. This comprehensive solution ultimately supports improved product quality and operational productivity across various manufacturing sectors.

ScoutWorks stands as an innovative service platform designed to allow users to effortlessly access, manage, and monitor a diverse range of solutions, from field inspections to AI-enhanced claims processing. This versatile platform boasts more than 30 distinct service types, including field inspections and appraisals for various sectors such as automotive, heavy machinery, specialty services, and real estate. In addition, it offers features like photo inspections through applications like Scout and Scout Snap, as well as virtual inspections and appraisals, underwriter assessments, and on-demand desk adjusters for various tasks, including desk evaluations, subrogation assessments, and claim analysis. By combining cutting-edge technology with a nationwide network of professionals, ScoutWorks delivers its comprehensive services throughout all 50 states and Canada. With a rich history of over two decades in operations, the platform prioritizes transparency, accountability, and consistency in both claim management and its outsourcing solutions, ensuring a reliable experience for all users. Ultimately, ScoutWorks stands out as a multifaceted tool for organizations seeking to streamline their operational processes in a rapidly changing environment.

TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

Scopito is an advanced predictive maintenance software that focuses on the analysis of geospatial inspection data for various assets such as power lines, wind turbines, buildings, and solar panels. This innovative platform digitizes these assets to extract valuable insights, identify faults, evaluate risks, uncover trends, and facilitate predictive maintenance by leveraging historical data analysis. Its primary objective is to integrate intelligent automation into inspection workflows, thus enhancing operational efficiency and minimizing service disruptions for clients within the energy sector and other industrial domains. The software also features robust data visualization and management capabilities, offering secure data storage, intelligent filtering, and seamless sharing, as well as integration with essential systems. By providing organized sorting, advanced filtering, and reliable storage solutions, Scopito empowers users to manage and securely share extensive data collections. This functionality fosters collaboration among international teams, ensuring that data is transmitted safely for review among colleagues, all while remaining within the confines of the platform. Ultimately, Scopito serves as a comprehensive tool for optimizing asset management and enhancing inspection processes across various industries.

The Revcord IQ3 enterprise solution serves as a multimedia logging platform that functions independently as a reporting system while seamlessly integrating with your current Enterprise Resource Planning (ERP) system. As a highly customizable tool for end-users, IQ3 compiles and organizes various workflow processes into a single report, incorporating elements such as checklists, images, videos, and other relevant documents. The platform enables users to conduct locally recorded video inspections, investigations, and interviews through a mobile application available for both Android and iOS devices. Additionally, IQ3 has the capability to virtualize the Inspector, allowing for remote video inspections or RVIs, which securely captures video using the end-user's mobile device without the need for an additional mobile application to be installed. Recently, the introduction of Augmented Reality (AR) measurement tools has expanded IQ3's functionality, providing customers with innovative ways to enhance their operational processes. This evolution in technology not only streamlines workflows but also adds a layer of interactivity that can significantly improve the quality of inspections and reporting.

Companies can use Blitzz Remote Support, to do more, increase profits, improve customer satisfaction, and avoid frustrating users with complicated software. There is a need for change in the customer support industry. Remote video support platforms can help you stand out from the crowd. Blitzz has helped businesses save time and money, while increasing customer satisfaction. To believe it, you have to see it. Remote Support, solves problems in a wide variety of industries. See how Blitzz can help companies achieve more. Remote support tools have been a problem in the past. They failed to provide the necessary tools and experience for a successful support team.

Utilize insights from Dynamics 365 Field Service or gather asset details and seamlessly connect them with the Microsoft Power Platform or various enterprise applications. Minimize travel expenses and avoid delays by conducting remote inspections that incorporate videos, screenshots, and annotations directly on your devices. Additionally, you can initiate the Dynamics 365 Remote Assist mobile app right from a Field Service mobile booking and record call details in the timeline of the corresponding work order for better tracking and efficiency. This integration not only streamlines your operations but also enhances overall service delivery.

Manifold is an innovative application designed for field documentation and 3D scanning, catering primarily to contractors and field teams. Leveraging the capabilities of the LiDAR sensor, the app enables users to quickly scan physical environments and create detailed floor plans in less than 30 seconds. It captures intricate 3D data, allowing for precise measurements to within half an inch, the creation of digital twins, and the generation of X-ray views and immersive 360° virtual tours. Manifold's cloud-based technology efficiently processes the scans and integrates them into an organized digital layout, removing the hassle of manual point cloud registration. Additionally, the app includes robust photo documentation features, such as automatic organization by GPS location, timestamp, and user information, along with options for annotation, tagging, and limitless cloud storage. Teams can seamlessly collaborate in real-time with tools for project timelines, commenting, and task management, which promotes effective communication and alignment among all members. Furthermore, the platform’s intuitive interface enhances usability, making it accessible for users of varying technical expertise.

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

Experience the transformative capabilities of AI-enabled property management today. Enable your tenants to carry out AI-assisted and validated property inspections, conveniently accessible via any mobile device. Our comprehensive reports identify issues such as cracks, stains, missing items, and necessary maintenance, which contributes to quicker turnover times and minimizes conflicts. Manage move-ins, move-outs, AI inspections, and automated reports all in one intuitive dashboard, enhancing your portfolio management for optimal efficiency. At Paraspot, we offer customized AI solutions tailored to the distinct requirements of property managers in various industries. Our platform facilitates smooth property inspections, significantly boosting both efficiency and precision. With impressive completion rates and in-depth usage analytics, we assist you in refining your operations and achieving outstanding outcomes. Tenants appreciate Paraspot for its straightforward, transparent inspection process and expedited security deposit returns, leading to higher satisfaction rates. Moreover, our commitment to innovation ensures that property management can evolve alongside technology, adapting to the ever-changing market landscape.

Enhance the value of your Point Cloud, BIM models, and various 3D datasets by centralizing your projects within a user-friendly digital platform. JPIV serves as a central hub for managing, visualizing, sharing, analyzing, and extracting insights from your 3D datasets, which include point clouds, 3D meshes, BIM models, and 360 images, alongside project and asset details. Its cloud-based functionalities empower teams to swiftly transform extensive 3D datasets into practical insights while fostering better collaboration among team members. You can visualize, manage, and share your project seamlessly with stakeholders all within a single platform. The collaborative tools, such as the annotation feature, enhance communication among involved parties, ensuring clarity and efficiency. Visual inspections can be conducted from anywhere at any time, provided you have internet access and a web browser. Additionally, the ability to overlay and visualize new components alongside BIM models, Point Cloud, and 360 images facilitates a comprehensive understanding of project developments. By consolidating all pertinent project information and 3D data in one location, JPIV establishes a reliable single source of truth, which is crucial for informed decision-making and effective project management. Ultimately, this integrated approach not only streamlines workflows but also significantly boosts productivity across teams.

CompanyCam is a photo-based solution created specifically for contractors. Users can take unlimited photos—which are location and time stamped, sent to the cloud, and stored securely. Every photo is organized by project and instantly available to your team, allowing you to see what’s going on anytime, anywhere.

Tailored specifically for the residential and lettings sector, our inspection app allows you to effortlessly generate limitless property reports that detail the condition, photographs, and any issues directly from your mobile device or tablet. With our award-winning inspection software, you can create professional inventories, manage check-ins and check-outs, conduct interim inspections, perform building assessments, and carry out risk evaluations, among other functionalities. InventoryBase serves as your customized platform designed for efficient property management and reporting. It provides a comprehensive in-house software solution that enables you to produce detailed reports. You can assign tasks to your property managers for new tenant move-ins, midterm evaluations, audits, and assessments of properties under your management. In addition, you have the flexibility to incorporate your contractors into your team for report assignments or utilize Workstreams to connect with a network of local, vetted suppliers who are already familiar with InventoryBase and ready to compete for your projects. This ensures that you have access to a robust support system for all your property management needs.

Kiber3 provides a solution that delivers "Instant Expertise Everywhere," enabling teams to tackle ambitious projects even in demanding environments. This innovative head-mounted display is paired with specialized software to facilitate remote collaboration, enabling users to consult and share real-time information while engaging with multiple participants using Augmented Reality technology. With Kiber3, remote workers can swiftly diagnose, inspect, operate, and manage various assets effectively. The Kiber3 Kit features a robust head-mounted device equipped with a distinct binocular visor, optimized for the actual needs of field and remote collaboration, ensuring tasks are completed efficiently. The seamless interaction between individuals through this advanced technology promotes a safe and effective working environment, making remote collaboration not just possible but highly productive. Ultimately, Kiber3 reshapes the way teams connect and work together, making expertise accessible no matter where it is needed.

ESET's Endpoint Detection and Response tool provides continuous and thorough oversight of real-time endpoint activities, allowing for detailed investigation of suspicious actions and rapid reaction to security incidents. When utilized alongside the ESET Endpoint Protection Platform, ESET Enterprise Inspector offers a comprehensive solution for prevention, detection, and remediation of threats. This tool includes an API that facilitates the access and exportation of threat detections and their resolutions, ensuring seamless integration with various systems such as SIEM, SOAR, and ticketing platforms. Additionally, ESET Enterprise Inspector boasts remote PowerShell capabilities, enabling security professionals to examine and configure their organization's computers from afar, thus ensuring an effective response without disrupting user operations. Users can also utilize data filters to categorize information based on criteria like file popularity, reputation, digital signature, behavior, or contextual details, enhancing the overall efficiency of threat management. This multifaceted approach provides organizations with a robust framework for maintaining their cybersecurity posture.

Synthesis offers live video conferencing that proves to be significantly more useful than traditional phone calls in various scenarios. For instance, if you need to demonstrate a new product to your global sales team or resolve a client issue that requires a visual explanation, being able to see what is being discussed enhances understanding far beyond mere verbal communication. With Synthesis Video Conferencing, attendees can connect from different devices, whether they are in the office, at home, or on the go. The platform guarantees a seamless online meeting experience with stable HD video and crystal-clear audio. Participants have the ability to view your screen as you navigate, scroll, and modify information in real time. Additionally, during the meeting, attendees can engage in collaborative efforts by co-annotating documents and brainstorming ideas on a virtual whiteboard, fostering a more interactive and productive environment. This level of engagement can lead to more innovative solutions and stronger team dynamics.

Helping property managers work smarter every day. At Property Inspect, we revolutionize and centralize property management operations with comprehensive inspections. Our platform ensures the safety of your properties, assets, and tenants, making property management seamless and efficient. Our mission is to empower the real estate market with tools that streamline property operations, improving the lives of property managers and their tenants alike. We envision every building we live and work in being compliant, transparent, and safe. Since our founding in 2015, Property Inspect has been committed to transforming the global property management landscape. Our platform not only focuses on compliance but also excels in streamlining inspections, conducting thorough risk assessments, and much more. With Property Inspect, property management becomes proactive, efficient, and worry-free, allowing you to focus on what truly matters. Property Inspect – Your partner in real estate operations.

The fastest, easiest, and most advanced home inspection software. You can create modern web-based reports, automate your business and receive top-notch support and digital services. Our interactive home inspection reports are web-based and mobile-friendly. They highlight the important things with a clean layout and high-def photos. Spectora is visual, concise, and intuitive. It delivers the modern experience that today's market requires. Clients and agents will love your reports. Spectora is the most user-friendly and efficient software on the market. Our home inspector software was built from the ground up to make it easier for you to complete home inspections more quickly. You will save time every day with easy navigation, quick updating of in-report templates, and a focus upon on-site report writing.

RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.

Enhance the overall dialogue to elevate customer satisfaction and boost agent efficiency through the integration of Conversational AI, Natural Language Processing (NLP), and Robotic Process Automation (RPA). An omnichannel, AI-powered intelligent virtual assistant (IVA) fosters customer interaction while promoting higher rates of self-service and automation across various platforms, including IVR, web, and mobile. The U-Self Serve feature effectively diverts routine inquiries from costly human agents by utilizing Conversational AI. Implement seamless and ongoing agent verification through voiceprints to enhance customer confidence and mitigate contact center fraud risks. Continuously track agent identification throughout the entirety of their shifts and provide real-time alerts to supervisors if any identification discrepancies arise. Employ AI-driven, real-time call transcription to facilitate in-call notifications, support, and automate the agent's after-call work (ACW) summaries and dispositions, leading to heightened agent productivity and a significant reduction in time dedicated to ACW tasks. This streamlined approach not only improves the accuracy of records but also fosters a more efficient and effective service environment.

Apizee offers a comprehensive remote visual assistance solution aimed at improving customer service and boosting operational effectiveness through live video communication. By enabling businesses to address customer problems in real-time via video calls, the platform facilitates faster and more precise solutions without requiring physical presence. Apizee's offerings are tailored to various sectors, including insurance, retail, healthcare, and field services, allowing organizations to cut down on travel, accelerate diagnostics, and enhance customer satisfaction levels. Furthermore, with its secure and intuitive tools, Apizee integrates effortlessly into telehealth and customer support processes, empowering businesses to maintain strong connections with their clientele. This innovative approach not only streamlines operations but also fosters a more engaging customer experience.

Ericsson’s NetCloud Service is an all-in-one wireless network management platform designed for enterprises to efficiently manage and secure 5G and LTE networks across diverse environments. Offered as a subscription, it combines cloud-based management with purpose-built routers, lifecycle warranty, and round-the-clock support to deliver seamless connectivity for branches, vehicles, IoT, and private networks. The service features advanced capabilities such as dynamic routing, zero trust SD-WAN, hybrid mesh firewall, and cellular intelligence for proactive network health monitoring. With an integrated AI virtual assistant, real-time diagnostics, and extensibility through SDKs and APIs, NetCloud enables simplified orchestration and troubleshooting. The platform supports overlay failover, hybrid WAN, and secure remote management, ensuring business continuity in mission-critical applications. Customers also receive tailored training and certification to optimize network operations. Ericsson’s solution incorporates comprehensive security measures including zone-based firewalls, web filtering, and carrier selection intelligence. Its flexible subscription model allows easy renewal, expansion, and upgrade of endpoints, adapting to evolving enterprise needs.

It doesn't matter whether you build by lot, phase, single-family or multi-family homes. FieldCollaborate was created to meet all builder types. Standard task templates can be created (modifiable according to job or phase), which provide schedule holds, schedules that include offsets or crew limitations as well as recalculations and subcontractor assignments. You can gain user-controlled access to certain options, drawings, photos, and notes. Allows vendors to access schedule drawings and notes. Also keeps homebuyers up-to-date with schedule summaries and stage-of-construction progress photos. Vendors have 24/7 access to drawings, notes, or other documents in real-time. Distribute vendor-wide safety announcements, maps, and contact information. Record punch items at quality inspections and as manually generated items on the job site.

Punchlist Manager offers a streamlined solution for both residential and commercial builders to effectively oversee their construction warranty departments, leading to enhanced satisfaction for homeowners, trade partners, and field technicians alike. This user-friendly quality assurance software facilitates smoother warranty and service processes, allowing for the automation of inspection tasks and the management of homes currently under warranty. With comprehensive dashboards, users can gain complete insight into their Service and Warranty Department, effortlessly monitoring new homeowner requests, vendor updates, pending tasks, and properties under warranty at a glance. The system also provides the capability to meticulously track the status of every list or item. Additionally, the list management interface enables users to make updates to all open lists and items from a single location while still granting access to crucial home-related information, ensuring efficient organization and oversight throughout the warranty process. This innovative approach not only saves time but also enhances communication among all parties involved.

Adjustify is an innovative video calling platform designed for professionals to engage with their clients for remote on-site inspections or in-home consultations. You can easily schedule a call with your client using the mobile app, facilitating a seamless digital connection. Throughout the video session, participants can utilize digital measurement tools and customer phone capabilities, such as zoom and flash, to capture an unlimited number of photos. Following the conversation, users have the ability to review a recorded video of the meeting and annotate the images taken. This cutting-edge video conferencing solution supports claims management across various sectors, ensuring essential continuity even during periods of social distancing. Amidst the challenges of remote work and social distancing, Adjustify provides a secure and efficient method for processing claims. By leveraging Advanced Video Calling technology, users can effectively connect with clients and perform on-site inspections from virtually any location, enhancing both productivity and client satisfaction.

Enhance your customer service efficiency by tripling response times using our chat-based concierge system, which seamlessly redirects requests and bookings for prompt attention, allowing your guest support team to focus on more intricate inquiries. Foster connections with your guests throughout their journey—before, during, and after their stays—through tailored interactions across various communication platforms. Experience comprehensive control over every aspect of your property, facilitating straightforward access and management of both macro and microsystems from a centralized interface. We ensure that your staff can quickly acclimate to the new system by providing thorough onboarding sessions and tutorials, either online or in-person upon request, along with user-friendly hospitality standard operating procedure guides. This approach not only boosts team confidence but also enhances overall guest satisfaction.

Digs software enhances the process of information sharing for both builders and homeowners, making every phase of home construction more efficient. Quickly locate and distribute project documents to clients, ensuring smooth communication. Collaborate on finishes and selections with precision across clients, suppliers, and trades. Efficiently handle communications, punch lists, and client responsibilities throughout the project's duration. Capture tasks during the final walkthrough and consolidate all necessary information for clients in one accessible location. Provide clients with a complete, secure, and shareable set of home documentation. Tailor warranty support to align with your business objectives, offering flexibility. Digs is accessible on both desktop and mobile platforms, allowing for seamless productivity in the office or on-site without the need for an app download. By integrating our knowledge in home construction, user-focused design, and advanced technology, we strive to increase efficiency in building processes while offering homeowners valuable insights about their residences that are simple to share and understand. This approach not only enhances collaboration but also fosters a more transparent relationship between all parties involved in the building process.

An AI-driven platform streamlining the processes of data preparation and visualization, while delivering real-time dashboards that track project advancements and expenditures. Tailor-made dashboards allow users to select their preferred visualization styles, ensuring that they receive current and relevant information in their desired format. The automated data preparation feature eliminates the need for tedious Excel tasks each reporting period, enhancing efficiency significantly. With a custom onboarding strategy, you can quickly establish the system to fit your needs. To further enhance your outcomes, we offer online training sessions and continuous consulting support. Additionally, we provide complimentary on-site training aimed at equipping your entire team with the skills needed to stay competitive as your operations expand. Our construction defect management solution is specifically designed to systematically identify and address issues on a daily basis, ensuring that potential snags are managed effectively. By integrating these tools, you can elevate your project management capabilities to new heights.

Zed-Service™, a world-class CRM software for customer service, offers intelligent reporting and an analytics dashboard. Zed-Service™, a service management software that is scalable, allows you to keep up with industry growth. Automate your operations and improve after-sales services. Handle field services and warranty management from one platform. Zed-Service™, is primarily for industries that require after-sales service or repair management. To improve profitability and brand image, processes like on-site service, walk-in service, and Return-to–Bench (RTB), can be streamlined easily.

Every piece of digital content carries its own narrative, whether it's genuine or artificially generated, and the specifics are significant. With Truepic’s innovative technology, you can enhance transparency and foster trust in online content. Their glass-to-glass system meticulously tracks the creation and modification of content, making those insights accessible to you from any location. Recognized as one of TIME’s Best Inventions, Truepic’s secure camera technology ensures that vital information—like date, time, location, and the authentic pixels captured—are incorporated, signed, and sealed in each image or video. By leveraging this technology, you can significantly boost transparency regarding the origins of content, including how, when, where, and by whom it is produced within your offerings. This commitment to clarity not only strengthens credibility but also enriches user experience in an increasingly complex digital landscape.

unSurvey is an advanced conversational AI platform designed to streamline and automate interactions from start to finish. Its scalability ensures that it can handle countless conversations while providing human-like, AI-driven interviews and analyses. Gain actionable insights from customers in mere hours instead of waiting months for results. Simply describe your conversation in everyday language, and our AI will create a tailored flow for you. You can effortlessly drag and drop topics while incorporating logic using natural language. The platform supports dynamic conversations through voice, video, and text in over 50 languages. Users receive raw transcripts, summaries, and keyword identification for comprehensive understanding. You can either listen to or read full transcripts, or quickly access summaries and significant highlights. The platform also offers conversational insights with deep-linked citations for easy reference. Obtain real-time reports that merge both qualitative and quantitative data for a well-rounded analysis. Experience structured data extraction and visualization, enabling you to download clean, organized data automatically derived from each conversation alongside pre-built visualizations. Additionally, it provides access controls and invitation flows to manage participation effectively. With unSurvey, you can enhance your conversation automation and gain deeper insights like never before.