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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

IrisCX serves as an advanced video platform tailored for enterprise-level home product and service companies, revolutionizing customer engagement throughout the stages of product selection, setup, and support. By facilitating effortless video interactions without the need for apps, IrisCX empowers customers to easily connect with experts at the click of a button, which enhances the real-time support experience. The platform's AI-enhanced functionalities, including VisualBot and VisualGuide, improve the customer journey by enabling users to articulate their issues both visually and verbally, thus generating precise defect summaries without lengthy typing. Additionally, IrisCX streamlines communication by automatically forwarding these summaries to service teams through integrations with platforms like Zapier and webhooks, ensuring prompt and well-organized responses. For home builders, IrisCX significantly enriches customer relationships by offering virtual walkthroughs throughout the construction process and optimizing post-possession warranty services, which minimizes the necessity for in-person visits and boosts first-call resolution rates. Overall, IrisCX not only enhances efficiency but also fosters stronger connections between companies and their customers.

Description

No matter if you're conducting inspections in a bustling city or a remote area with limited connectivity, our award-winning software guarantees that you will always have the necessary tools to accomplish your tasks effectively. You can conduct virtual inspections on any device, seamlessly integrate it with any land management system, and utilize it even in places lacking connectivity. Featuring a user-friendly and straightforward interface, it enables easy communication with contractors who are on-site. You can generate comprehensive reports that include photos and videos. Whether you choose to integrate it with your land management system or not, we ensure compatibility with all leading land management, construction management, and scheduling applications, allowing it to blend effortlessly into your current workflow. Additionally, we take care of the integration process for you at no extra cost, making it hassle-free. Beyond just building inspections, our software is employed by private sector clients across various industries for conducting virtual inspections. This versatility makes it a valuable asset for any organization looking to improve their inspection processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 
Accela No 
CentralSquare Records No 
DaySmart Appointments No 
IMS No 
Infor Case Management No 
Microsoft Outlook No 
POSSE No 
Procore No 
Salesforce No 
Selectron Relay No 
Trimble Cityworks No 
Tyler Supervision No 

Integrations

Zapier Yes 
Accela Yes 
CentralSquare Records Yes 
DaySmart Appointments Yes 
IMS Yes 
Infor Case Management Yes 
Microsoft Outlook Yes 
POSSE Yes 
Procore Yes 
Salesforce Yes 
Selectron Relay Yes 
Trimble Cityworks Yes 
Tyler Supervision Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$299 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

IrisCX

Country

Canada

Website

www.iriscx.com

Vendor Details

Company Name

VuSpex

Founded

2013

Country

United States

Website

vuspex.com

Product Features

Construction Management

Accounting Integration No 
Budget Tracking/Job Costing No 
CRM No 
Change Orders No 
Commercial No 
Contract Management No 
Contractors No 
Equipment Tracking No 
Estimating No 
Incident Reporting No 
Mobile Access No 
Offline Access No 
RFI & Submittals No 
Residential No 
Subcontractor Management No 
Timesheets No 

Product Features

Inspection

Appointment Management No 
Customer Database No 
Dispatch Management No 
Equipment Tracking No 
Photos In Reports No 
Print on Site No 
Report Templates No 
Speech Recognition No 
Subcontractor Management No 

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