Alternatives to Oak Clarify

RingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.

CallHub is a digital organizing platform built for political campaigns, nonprofits, advocacy groups, unions, and businesses to scale their outreach through calling, texting, email, and workflow automation. The platform includes Predictive, Power, and Auto Dialers for efficient and personalized calling. Its AI-powered Smart Insights analyze call sentiment, while Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance ensure higher connection and answer rates. CallHub’s texting tools, Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join support SMS/MMS, URL tracking, and automated replies. Workflow automation enables coordinated multi-channel campaigns, and the mobile app empowers volunteers to participate from anywhere. With native integrations for NationBuilder, NGP VAN, Salesforce, and Blackbaud, CallHub ensures seamless data sync across CRMs. The platform is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by over 200,000 campaigns worldwide, CallHub has powered 1 billion calls and 750 million texts, helping organizations connect, mobilize, and win.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

We prioritize simplicity in our approach. If your company is on the lookout for a streamlined and effective VoIP phone system, we can implement it swiftly and effortlessly. Learn how BryteCall can deliver the cloud phone system tailored to your business requirements, all while reducing your monthly expenses and enhancing your control over communications. Reach out to one of our knowledgeable team members today for a complimentary consultation, where you can explore our business phone systems, VOIP handsets, and discover how we can assist your company. Effective communication with your clients is crucial to your business's success, and BryteCall’s cloud phone system is precisely what you require. Utilizing internet technology, our business telephone systems connect you directly to your customers, providing you with greater options that can adapt as your business evolves and faces new challenges. Additionally, we guide you in selecting the ideal VOIP handset for your needs and offer comprehensive support for your phone systems, ensuring you have all the assistance necessary for optimal performance.

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Capture911 is an economical and dependable application designed for recording multi-channel interactions and calls essential for critical public safety communications. This innovative software captures data from various sources and allows for swift retrieval and playback of synchronized incidents. Adaptable to the needs of your organization, Capture911 is compliant with NG911 and P25 standards, ensuring it meets industry requirements. The system guarantees that every call and radio transaction is recorded in its entirety, including crucial metadata such as time, date, ANI, ALI, radio ID, alias, Talkgroup ID, and more. With its robust security measures, Capture911 adheres to the current and upcoming regulations for recording, storing, and transmitting all communications. Moreover, the software facilitates digital incident reconstruction, allowing users to virtually recreate events in chronological order through an intuitive interface, making it a valuable tool for thorough investigative analysis. This comprehensive solution not only enhances operational efficiency but also significantly improves accountability in emergency response situations.

Aircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform. Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency. With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 100+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Dialpad Sell offers a comprehensive AI-enabled sales outreach solution that empowers reps with real-time coaching, insights, and automation to accelerate the sales cycle. The platform provides live call transcription, sentiment analysis, and keyword detection, enabling sales teams to sharpen their messaging and handle objections effectively. Managers benefit from AI Playbooks and scorecards that optimize coaching and help improve individual and team performance. Dialpad Sell integrates with a wide range of CRM and business tools, including Salesforce, Zendesk, Hubspot, and Microsoft Teams, ensuring smooth workflow integration. Businesses experience significant improvements, such as a 50% increase in post-call efficiency, a 75% boost in coaching effectiveness, and a 22% reduction in rep turnover. Built on a secure, dual-cloud architecture, the platform meets stringent compliance standards including GDPR, HIPAA, and SOC 2. Its robust disaster recovery and 100% uptime SLA provide reliability for enterprises of all sizes. Dialpad Sell helps sales organizations enhance productivity, win more deals, and deliver exceptional customer experiences.

Boost efficiency and enhance the customer journey with Tollring's insightful intelligence solutions. Featuring a range of tools such as AI-driven call recording, comprehensive call analytics, and collaborative insights, you will gain access to essential information that propels your success. Empower your decision-making to elevate sales and enrich customer interactions. With Tollring, you receive an all-encompassing perspective on your business communications, encompassing all teams and interactions, both within the organization and with clients. Discover patterns, evaluate performance metrics, and foster exceptional business growth while also exploring the significant conversations that could impact your organization. Tap into the potential of your communication tools. Our top-tier call recording technology guarantees that every call is securely documented and utilizes AI capabilities to provide profound insights that yield immediate and long-term benefits. Additionally, this approach helps organizations stay ahead of the competition by continuously improving their strategies.

Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.

ASC offers innovative solutions that enable users to enhance service quality, safeguard their assets, and respond effectively in emergency situations. Such challenges are routinely faced by businesses and public safety agencies alike. Partnering with ASC allows these organizations to leverage a practical approach that not only captures communication streams but also transforms the overwhelming influx of data into actionable insights that boost productivity while reducing expenses. Recognized globally as a leading software provider in omni-channel recording, quality management, and analytics, ASC caters to a diverse range of businesses with recording necessities, particularly in the realms of contact centers, financial services, and public safety. We specialize in recording, analyzing, and evaluating interactions across various media formats, including fixed-line and mobile calls, chat, video, screen sharing, SMS, and Microsoft Teams Meetings. This comprehensive capability ensures that our clients can maintain high standards of communication and operational efficiency.

The significance of call recording is on the rise, particularly in enhancing quality management and boosting sales productivity. Majuda offers exceptional call recording solutions to its clients, coupled with quality management services, all while navigating corporate liability concerns effortlessly. The versatility of call recording makes it a beneficial tool across various sectors, demonstrating its effectiveness in driving success. Our innovative and compliant call recording product suite delivers a comprehensive solution that aligns with our clients' objectives and strategic aspirations. With Majuda's call recording and quality management offerings, clients can expect a notably more efficient process, enhanced customer satisfaction, and effective management of liability risks. Committed to fostering our clients’ growth, Majuda is focused on creating call recording solutions that elevate customer retention and sales performance, ultimately leading to greater profitability. Furthermore, we continuously adapt our services to meet the evolving needs of our clients in a competitive marketplace.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

A comprehensive solution for multi-channel recording, quality oversight, and voice analytics, utilized by businesses globally, ensures compliance and enhances security while elevating service standards. By leveraging audio mining and speech-to-text capabilities alongside a sophisticated text indexing and search functionality, organizations can gain valuable customer insights. Smart Interaction Recording operates as a cloud-based, multi-tenant platform that empowers Telecom Operators to deliver a robust range of services. This enables operators to offer corporate clients compliant recording solutions tailored to industries like finance, insurance, and healthcare, ensuring they meet regulatory requirements while enhancing operational efficiency. Furthermore, this versatile platform supports continuous improvement in customer engagement and satisfaction.

Our service is designed to be independent of apps, ensuring compatibility with all types of phones. You have the ability to record all your calls, whether they are outgoing, incoming, or conference calls, and all recordings are securely stored in your account. Each recording can be easily accessed for playback or downloaded in MP3 format, with no limitations on the number of recordings or their lengths. Feel free to make as many recordings as you desire, as they will always be available in your account. If you identify several key points during an hour-long conversation, you can mark those highlights in the recording for future reference. Your account can be linked to multiple phones, including your work phone, personal phone, or those of your colleagues. Additionally, you can organize your calls by adding labels and descriptions to remember the context of each conversation. The audio quality of your recordings is pristine, with no unwanted static or background noise. Recognizing that transcribing recordings can be tedious, we offer a transcript service so you can easily work with your call recordings. This feature greatly enhances your ability to capture and utilize important information from your conversations.

Easily record your meetings on Google Meet or Zoom using our user-friendly Chrome Extension, with the ability to access your recordings right after the call concludes. You can receive transcriptions in over twenty languages instantly following any meeting. As key moments occur, you can highlight them, allowing your team to quickly catch up on discussions in just minutes, which is significantly quicker than attending the meeting live. This feature enhances collaboration across different functions by enabling stakeholders to navigate directly to pertinent sections. Additionally, you can create and share short clips from the calls within seconds. You maintain full authority over the visibility of your recordings, deciding whether to automatically distribute completed recordings to all participants or to share them selectively via a link. Furthermore, you have the option to grant access to comprehensive libraries of previous recordings, enhancing context and fostering transparency within your team. This level of accessibility ensures that everyone stays informed and engaged with the necessary information.

REKK is an excellent tool to record iPhone calls and convert them into text. With the help of 3-way calling, the app records all outbound and inbound calls. It is available in the USA, Canada and the UK. The app's main features include: - call recording; transcription service; backup copies of files; – uploading files to cloud storages; and - sharing feature (you have the option to share the recorded call via special link or social media apps; – frequent updates; and - free support. Once you hang up, the recorded call is transcribed. There are no restrictions on how many calls you can make or how long they last. Check out our website to see if the app suits your needs. Call recording is now available for all users, not just iPhone users. We offer a cloud-based call recorder solution for all devices. Join us to record phone calls easily and without additional costs.

Our Voice-Over IP Recording platform empowers businesses to utilize high-quality and compliant recording through a user-friendly interface. This exceptional VoIP Recording software is capable of capturing interactions from nearly any telephony device or phone system available. It is compatible with and enhances the functionality of 99% of telephone systems currently on the market. ABT's solution is straightforward to install and can be implemented without requiring any specialized hardware. Additionally, it brings extra advantages and optimal performance to your organization. Our Call Center Quality applications enable contact center supervisors to conduct comprehensive audits of their agents seamlessly. Agent evaluations are based on criteria tailored to your specific business needs, leading to enhanced customer satisfaction and improved agent morale. Furthermore, Applied Business Technologies Call Center Quality Software can be seamlessly integrated with our Speech Analytics platform, resulting in a powerful and effective solution. This integration provides valuable insights into conversations, ensuring that both operational efficiency and service quality are consistently maintained.

The voice represents a crucial and influential tool for customer engagement that any business can leverage. Storacall provides an advanced call recording service and proudly serves as an authorized supplier for BT, allowing us to offer SIP Trunks and Hosted Telephony tailored to your business's telephony requirements. With our robust recording solution, you can capture all your business interactions seamlessly within a single application. By connecting your phone system to the cloud, you gain increased flexibility while reducing costs on your business communications. Our feature-rich, cloud-based phone system is designed to adapt to the evolving demands of contemporary enterprises. Moreover, our powerful business call recording capability enables you to document various types of audio communications, consolidating everything in one convenient location. Regardless of the platform you use, our recording solution is meticulously crafted to integrate with today’s systems and the emerging technologies of the future, ensuring that your business stays ahead of the curve. This comprehensive approach not only enhances your communication strategy but also provides valuable insights into customer interactions.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.

Allô is an all-in-one AI phone system built specifically for solopreneurs, freelancers, and small business owners who need a smarter way to manage their business communications. Whether you're working from your home office, juggling meetings on the go, or managing a growing team without a fixed desk setup, Allô gives you the tools to stay connected, professional, and in control—directly from your smartphone. At the heart of Allô is a mobile-first design tailored for modern entrepreneurs. No more juggling multiple apps or missing calls when you're out of the office. Allô centralizes your calls, SMS, and voicemails in one clean, intuitive interface. It comes with a powerful AI receptionist that automatically answers and handles incoming calls, provides helpful responses, and ensures your clients are never left hanging. If you're unavailable, our AI call screening feature will take over, intelligently filtering out spam and unwanted calls so you only engage with the ones that matter. Allô also lets you create a professional experience for your callers. Set up business hours, define IVR menus to guide callers to the right place, and use call forwarding rules to make sure no call goes unanswered—even if you're in a meeting or offline. You can even add a second phone number to keep your business and personal lives separate without needing a second device. Additional features like call recording and AI-generated call summaries help you stay organized and keep track of important conversations. You’ll never forget a detail, even during your busiest days. And with seamless integrations with popular CRM tools, Allô helps you capture leads, follow up with clients, and stay on top of your sales pipeline effortlessly.

CallConfine offers a revolutionary solution for recording calls and logging voice communications, available in various configurations such as analog ports (4, 8, 16, 24), digital options (single, dual, core), digital extensions (8, 16, 24 ports), and VOIP systems. This solution is widely adopted in sectors like financial institutions, banks, hospitality, call centers, BFSI, public sectors, and corporate environments to capture telephone conversations. By utilizing CallConfine, organizations can enhance their operational accuracy and efficiency with minimal effort. It allows for effective monitoring of marketing and customer service departments, thereby bridging any communication gaps with clients. Furthermore, when disputes arise, having recorded conversations can prove invaluable in resolving conflicts, as these recordings serve as crucial evidence to address discrepancies and maintain customer trust. As a result, CallConfine is recognized as a comprehensive compliance solution that ensures adherence to policies, facilitates performance management, monitors interactions, and ultimately prioritizes customer satisfaction, making it an essential tool for any business aiming for excellence. In today's fast-paced business environment, leveraging such technology can significantly contribute to a company's success and reputation.

Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.

VTlogger is a web-based software application available as open source under the LGPL license, designed to work seamlessly with our range of telephony cards, enabling the development of reliable and user-friendly call recording and customized call tracking solutions that cater to organizations of all sizes across various industries. This software is capable of recording audio and capturing essential call details, such as call detail records (CDR), from voice communications over primary rate ISDN lines (E1/T1/J1), as well as traditional analogue trunk lines (POTS) and PBX extensions. Whether your operation involves managing hundreds of calls each day or thousands every hour, our solutions stand out as the ideal option for those seeking a practical and cost-effective system, supported by outstanding vendor assistance. By utilizing our VTlogger software, users can construct a multi-channel analogue voice logger or a call recorder for primary rate lines at a cost comparable to that of a computer combined with a Voicetronix telephony card, potentially resulting in an investment as low as $50 per channel for a system capable of handling a primary rate ISDN line. Moreover, this versatility ensures that organizations can scale their call recording needs efficiently without incurring excessive expenses.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Qoli.AI serves as a sophisticated monitoring tool tailored for both individual and corporate applications, prioritizing digital security, productivity, and overall safety. For personal users, it facilitates the regulation of screen time, oversees mobile activity, tracks app usage, provides access to contacts, and allows users to review their call and text histories, ultimately fostering a more balanced digital lifestyle. In the corporate sphere, Qoli.AI equips businesses with essential fleet management functionalities, including GPS tracking, real-time vehicle surveillance, driver performance analysis, route optimization, and geo-fencing capabilities, significantly enhancing both security and operational efficiency. Additionally, it features keystroke monitoring, activity tracking, and automated screenshot capabilities, which not only help maintain compliance but also support increased productivity among employees. This comprehensive approach to monitoring makes Qoli.AI a versatile choice for enhancing both personal and organizational digital experiences.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

The Cloud Contact Center caters to companies aiming to enhance their call handling capabilities, particularly when faced with sudden surges in call traffic due to seasonal variations or emergencies. It is quick to implement, allows for effortless adjustments in user numbers, and is more cost-effective than traditional on-premise systems, making it an ideal choice for enterprises seeking greater adaptability and oversight in their telephony setup. Uniquely, this contact center offers users complete access via the integrated Microsoft Teams interface, ensuring seamless communication. Teleware's Cloud Contact Center enhances user experience daily, positioning itself as a leading solution in the market. This innovative platform not only streamlines operations but also empowers businesses to respond effectively to evolving customer needs.

Callcruncher offers a robust, user-friendly, and cost-effective Call Intelligence solution. This cutting-edge platform handles the complexities of call accounting, comprehensive reporting, detailed analytics, call tracking, rating, and recording, which proves essential for businesses of all sizes, from small enterprises to large corporations. By integrating your VoIP system seamlessly into client decision-making frameworks and productivity tools, Callcruncher enhances client retention and drives the acquisition of new customers. It allows managers to communicate with agents discreetly, providing essential support for sales and service challenges without the customer's awareness. Additionally, the system identifies the source of incoming calls, equipping agents with tailored campaign scripts and pertinent information. This functionality promotes a more efficient allocation of time, empowering agents to engage with and convert more clients effectively. Ultimately, Callcruncher not only boosts revenue but also significantly improves the management of customer service inquiries. With its wide array of features, it stands as a vital asset for businesses aiming to optimize their communication strategies.

For more than a decade, NoNotes has partnered with researchers, educational institutions, and businesses to offer a wide range of audio transcription services. Starting at just $0.75 per minute, their audio-to-text solutions are accessible to everyone. With the NoNotes Call Recorder, you can effortlessly capture and transcribe any incoming or outgoing phone calls automatically. You can also try out the app for free by downloading it from your preferred app store. NoNotes collaborates with top-tier Master's and PhD students, college faculty, and qualitative researchers on projects of any scale or complexity. Their platform allows you to record, transcribe, share, and organize your interviews with ease. Enjoy unlimited recording capabilities and RoboTranscribe services, available globally. You have the option to upgrade to ProTranscribe whenever you need enhanced features. The service enables you to record inbound, outbound, and conference calls or dictate notes seamlessly. With unlimited storage provided to users, managing multiple projects and users from a single account is straightforward. The platform also facilitates collaboration and file sharing through a user-friendly dashboard, along with the support of a dedicated customer success manager to ensure your needs are met. This all-in-one solution simplifies the transcription process and enhances productivity for its users.

Intelligent Recording offers an extensive selection of hardware and software solutions tailored to satisfy various call recording needs, ranging from simple systems to comprehensive setups that support call documentation and staff training. Whether it involves capturing conversations from analog lines, recording IP phones, managing SIP trunk lines, or handling PRI/BRI and digital station-side recordings, Intelligent Recording has a suitable option for any organization. Our offerings cater to both small businesses and large national enterprises that demand centralized data storage and analytical features. For smaller establishments, the Call Tracker series provides an easy-to-implement, cost-effective recording solution that simplifies the setup process. By seamlessly integrating our reliable Call Recording technology with your existing local network, we deliver a variety of standalone recorders that fulfill the performance and budgetary needs of even the tiniest businesses while ensuring top-notch functionality. This adaptability makes Intelligent Recording a versatile choice for companies of all sizes looking to enhance their communication processes.

Dubber stands out as the premier provider of cloud-driven call recording and voice AI solutions. Designed for scalability to accommodate diverse requirements, Dubber empowers businesses and governments to extract valuable insights from calls, videos, and messages effortlessly. Its native integration ensures immediate activation, enabling secure and compliant recording capture without the need for expensive hardware or additional storage. With limitless scalability, AI-driven analytics unlock vital insights such as sentiment analysis, keyword trends, notifications, and a host of other features. All of this functionality is accessible from a unified platform that seamlessly connects to your existing data, applications, and dashboards. Users can easily access all recordings and information in one centralized location, whether through the Dubber app or the Voice Intelligence Cloud, providing comprehensive visibility into conversations across various services—voice, video, and chat. The absence of hardware requirements combined with infinitely scalable solutions and flexible monthly pricing options makes leveraging conversational data both compelling and cost-effective. Additionally, the platform offers enriched AI insights, transforming transcriptions into actionable data and enhancing the overall user experience.

Globitel's SpeechLog Call Recorder solution offers an all-encompassing approach to call recording that can be tailored to meet the specific operational needs of any call center. It is compatible with nearly all telephony environments, such as traditional TDM and VoIP systems, facilitating a smooth transition during technology upgrades as your business continues to expand and adapt. With extensive multi-site recording and playback features, it maximizes network resource utilization and enables data center consolidation while ensuring universal and transparent access to recorded calls, regardless of their capture location. Moreover, the SpeechLog Call Recorder allows you full control over the architecture for deploying your call recording system. The solution's reliability is particularly highlighted by its redundancy and high-availability options, ensuring uninterrupted functionality, which is crucial for businesses that cannot tolerate downtime. This combination of flexibility and robustness makes it an ideal choice for organizations aiming to enhance their call management processes.

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

Just as your smartphone serves a purpose beyond simple voice calls, our telephone systems incorporate advanced features that enhance both communication effectiveness and customer satisfaction. Our offerings encompass everything from advanced business phones to intuitive marketing solutions, all specifically selected to contribute to your company's growth. These telephone systems transcend the standard landline concept… Monitor your unanswered calls, seamlessly connect your CRM with your business phones on your computer, and ensure all conversations are automatically saved in the cloud. Additionally, enjoy the flexibility of managing cordless calls throughout your premises with a promise of full coverage. With these tools, your business can thrive in today’s competitive environment.

Retellio is a cutting-edge B2B platform powered by AI that converts customer call recordings into succinct, insightful podcasts, allowing leaders to maintain a strong connection with their clientele in a streamlined manner. By examining extensive call data, Retellio highlights essential moments, such as requests for features, discussions about pricing, and mentions of competitors, transforming these insights into 30-minute podcasts that are distributed through private RSS feeds compatible with mainstream podcast applications. This innovative method enables executives to grasp vital customer feedback during their daily commutes or short breaks, thus avoiding the cumbersome task of sifting through countless hours of recordings. Furthermore, Retellio easily integrates with popular tools such as Salesforce, HubSpot, Gong, Zoom, and Dialpad, facilitating seamless data collection and workflow automation. Its suite of features encompasses voice of customer analysis, insights on employee performance, and workflow automation, all aimed at bolstering decision-making processes and enhancing operational efficiency. This multifaceted approach not only saves time but also empowers leaders to make informed decisions based on real customer interactions.