Aircall Description
Aircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform.
Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency.
With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 250+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.
Pricing
PROFESSIONAL PLAN - $50/user per month, billed annually
Company Details
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Product Details
Aircall Features and Options
AI Voice Agents
Research teams focused on AI voice technology are eager to find out if these systems can genuinely engage in and resolve conversations rather than merely directing them. Aircall's AI Agents are specifically designed for this purpose—capable of handling calls, interpreting user intent, and autonomously addressing standard inquiries from start to finish, only escalating to a human representative when necessary. With integrated AI, every interaction with an AI Agent maintains the same customer context, connections, and analytics as those managed by human teams, eliminating the need for a separate system. The always-active nature of AI Agents allows them to manage calls 24/7, while AI Actions empower them to update CRM entries, access order information, or schedule meetings directly during a conversation. Thanks to Aircall's extensive global cloud voice network, interactions are clear and natural, not mechanical. This is how over 24,000 businesses are embracing AI-driven conversations on their own terms.
Call Center Software
Aircall is an advanced cloud-based call center solution designed specifically for sales and support teams that require more than just a standard phone line. This platform enables teams to manage AI-assisted, team-driven, and AI-directed conversations seamlessly from a unified workspace, where calls, SMS, and messaging are integrated into a comprehensive omnichannel view. Its built-in AI Agents handle routine inquiries autonomously and escalate issues when necessary, while AI Assistants provide real-time coaching, prompts, and automatic summaries to representatives during and after each call. Every interaction is enhanced by shared customer context, ensuring that no representative engages with a client without prior knowledge. With over 250 native integrations into CRMs and help desks, top-tier connectivity, and high-quality audio through a global cloud voice network, Aircall empowers more than 24,000 businesses with a scalable call center solution that simplifies the complexities often associated with traditional contact center software.
Call Recording Software
Every interaction on Aircall produces a searchable Call Recording that is automatically saved and connected to the complete history of the customer—no need for manual intervention. The platform offers real-time transcription, capturing dialogues as they unfold, while AI-driven Call Summaries transform each recording into a concise document detailing outcomes, action items, and next steps immediately after the call concludes. These recordings seamlessly integrate with your CRM or help desk via over 250 native integrations, providing representatives and managers with shared customer insights without the hassle of sifting through call logs. Teams leverage these recordings for training new team members, resolving conflicts, and conducting coaching based on actual conversations rather than assumptions. Access controls and Business Hours configurations ensure that sensitive recordings are restricted based on who is on duty and their level of authorization—offering more than 24,000 businesses a trustworthy and auditable account of every customer engagement.
Telephony Software
Aircall is an innovative cloud-based phone system designed for businesses, providing top-tier connectivity and superior audio quality without the need for traditional hardware or outdated phone systems. Users benefit from International Numbers, mobile Business Phone Apps, and Voicemail Drop, all centralized within a collaborative workspace rather than a traditional phone setup. Recognizing that telephony should be foundational, Aircall integrates dependable calling with advanced AI functionalities, including real-time transcription, AI-driven coaching assistants, and AI Agents that handle routine calls comprehensively — ensuring that voice clarity and intelligent features work seamlessly together. With over 250 integrations for CRMs and help desks, each call comes with complete contextual information automatically. This is why more than 24,000 businesses choose Aircall for their calling solutions instead of piecing together services from multiple providers.
IVR Software
Aircall's Interactive Voice Response (IVR) system offers a swift and straightforward method for callers to connect with the appropriate team, eliminating the hassle of outdated phone trees. It efficiently routes calls based on department, language, or purpose within seconds. Unlike traditional IVR systems, Aircall's smart routing utilizes rules-based and skills-based criteria to direct calls to the most suitable representative according to their availability, priority level, and business hours. Additionally, AI Agents are capable of managing routine inquiries autonomously, reducing the need for human intervention. Callers benefit from round-the-clock access rather than being met with a dead-end menu after hours. Each routing decision is tracked and displayed in real-time dashboards. Built on a robust global cloud voice infrastructure, Aircall's IVR serves as the gateway to a comprehensive customer communication platform, distinguishing itself from mere add-ons to antiquated phone systems, and is trusted by over 24,000 businesses.
Business VoIP Provider
Aircall transforms conventional VoIP systems and outdated telephone hardware into a cutting-edge phone solution that operates entirely in the cloud. This ensures dependable calling capabilities supported by a worldwide cloud voice infrastructure, eliminating the need for desk phones or physical servers. In addition to standard VoIP services, users benefit from Business Text Messaging (SMS and MMS), mobile phone applications, and a centralized Shared Inbox that organizes calls and messages within a single collaborative environment, rather than leaving them dispersed across different devices. The platform features integrated AI Assistants that offer instantaneous coaching and automated call summaries, while AI Agents manage routine customer inquiries around the clock. With seamless integration to over 250 CRMs and help desk platforms, every communication—be it a call or a text—automatically includes relevant customer context. For organizations that have outgrown basic VoIP solutions, Aircall serves as the preferred customer communication platform chosen by more than 24,000 businesses.
Auto Dialer Software
Organizations exploring auto dialer solutions prioritize one key outcome: minimizing the effort required to transition between call lists and real conversations. Aircall's Power Dialer enhances outbound calling by streamlining the process through the use of uploaded lists or CRM views. This allows representatives to seamlessly connect from one call to another without the need for manual dialing. Additionally, features like Call Tags and Disposition Codes automatically record call outcomes. Each interaction is enriched with shared customer insights sourced from your CRM, thanks to Aircall's integration with over 250 native applications. Moreover, AI Assistants offer on-the-spot coaching and generate automatic call summaries immediately after a call ends. Since the system supports both outbound calling and inbound support on a unified platform — rather than as an add-on — sales managers benefit from a consolidated set of analytics that encompasses all conversations, eliminating the need for two separate systems. This automated solution is designed for the 24,000+ companies that leverage Aircall for their outbound calling needs.
Business Phone Systems
Aircall is an innovative business phone solution that aims to modernize outdated phone setups and disconnected VoIP systems by offering a comprehensive cloud platform for voice calls, messaging, and team collaboration. It comes equipped with features like International Numbers, Business Hours routing, and Voicemail Drop, along with a Shared Inbox that provides teams with a unified customer context for every interaction. Powered by a global cloud voice network, Aircall ensures enterprise-level connectivity and exceptional audio quality, maintaining performance even as teams grow or transition to remote work. Distinguishing itself from traditional phone systems focused solely on reliability, Aircall integrates advanced AI technology: AI Agents handle routine calls autonomously, while AI Assistants provide live coaching to representatives during calls. With over 250 native integrations, it's the go-to phone system for more than 24,000 businesses managing sales and support within a single workspace.
Call Tracking Software
Aircall's Call Tracking feature links every incoming call to its respective marketing source, campaign, or channel, providing revenue teams with insights into which strategies lead to actual conversations rather than mere clicks. You can assign International Numbers based on specific campaigns, landing pages, or geographical areas, and every call's result is seamlessly integrated into Analytics and your CRM via Aircall's extensive network of over 250 native integrations. This ensures that both marketing and sales teams have access to a unified view of customer interactions. With real-time dashboards, users can easily monitor call volume, evaluate source performance, and track conversions by number, eliminating the need for spreadsheets and separate tracking methods. Since Aircall operates as a cohesive platform, attribution data is stored alongside call recordings, transcripts, and representative notes, enabling teams to visualize the entire journey from the first ring to the final deal closure.
Unified Communications Software
Aircall offers a comprehensive platform that integrates voice calls, Business Text Messaging (including SMS and MMS), and team collaboration tools into a single cohesive workspace, eliminating the need for multiple disjointed systems. This unified approach ensures that every communication channel retains the same customer context, allowing for seamless transitions between voice calls and text messages without losing any conversation history. The platform leverages advanced AI technology to enhance team interactions in three key ways: fully automated AI Agents manage conversations independently, AI-assisted support provides real-time guidance for team members, and team-driven discussions are supported by a robust global cloud voice infrastructure. Additionally, Aircall provides managers with insightful analytics and real-time dashboards that offer a holistic view across all communication channels, rather than relying on fragmented reports from various systems. With over 250 native integrations, Aircall enables more than 24,000 businesses to streamline their communication processes while maintaining comprehensive functionality in each channel.
Remote Work Software
Aircall's Business Phone Apps for mobile and desktop allow distributed teams to manage their entire phone system without the need for desk phones or physical office space. Representatives can work from any location while enjoying the benefits of International Numbers, a Shared Inbox, and comprehensive customer context, ensuring that clients are unaware of where their calls are being handled. AI Assistants provide real-time coaching, and automatic Call Summaries enable managers to assist remote team members without the need for physical presence. Additionally, real-time dashboards offer insights into team performance across different time zones. Built on a robust global cloud voice network with enterprise-level connectivity, Aircall ensures high-quality calls regardless of the representative's location. With over 250 native integrations with popular CRMs and help desks, Aircall serves as the communication platform for more than 24,000 remote sales and support teams.
Power Dialers
Aircall's Power Dialer is designed specifically for sales teams that handle high call volumes, seamlessly transitioning from one contact to another directly sourced from your CRM via over 250 native integrations. Representatives can document their call outcomes using Call Tags and Disposition Codes in real-time, ensuring they have access to shared customer insights so they always know the context behind each call. The integration of AI Assistants enhances the experience by providing live coaching and automatic summaries for each call, transforming high-volume dialing into a valuable source of performance insights rather than merely tracking activity. Since the Power Dialer operates on the same platform as inbound calling and customer support, teams benefit from a unified set of Analytics that spans their entire sales pipeline, powering structured, CRM-connected calling campaigns for over 24,000 businesses.
Call Monitoring Software
Aircall's Live Monitoring feature provides managers with immediate insight into ongoing calls, enabling them to offer discreet coaching to representatives during conversations without the customer being aware. This allows for support to be provided in the moment rather than waiting for post-call evaluations. The real-time coaching experience is enhanced after the call with automated Call Summaries and instant sentiment analysis, allowing managers to focus on impactful coaching rather than sifting through recordings. Each piece of feedback is connected to a shared understanding of the customer and comprehensive Analytics, giving a holistic view of team performance instead of just assessing calls individually. This approach has empowered over 24,000 businesses to develop well-trained and confident representatives.
Contact Center as a Service (CCaaS) Provider
Aircall offers a modern, cloud-based solution that serves as an effective alternative to traditional CCaaS systems, ideal for teams seeking contact center functionality without lengthy setup times or the need for a specialized telephony administrator. Sales and customer support operate seamlessly from a unified workspace, featuring intelligent call routing, a Shared Inbox, and integrated customer insights that eliminate the fragmented queues typical of older platforms. With advanced AI capabilities, Aircall enhances team productivity in three significant ways: AI Agents handle routine inquiries autonomously for round-the-clock service, AI Assistants provide real-time coaching for representatives, and team-driven discussions benefit from robust connectivity and a worldwide cloud voice network. Executives gain comprehensive insights into performance metrics such as volume and quality from the outset, thanks to detailed analytics and live dashboards. With over 250 native integrations, Aircall stands out as the preferred CCaaS solution for more than 24,000 businesses, delivering enterprise-level features without the associated costs or delays.
Call Center Infrastructure (CCI) Software
Beneath every conversation facilitated by Aircall lies a robust global cloud voice network that ensures high-quality audio and enterprise-level connectivity. This essential infrastructure is crucial for call center software but often goes unnoticed until issues arise. Designed for scalability and reliability, Aircall's foundation intelligently routes calls while incorporating shared customer information, ensuring stability even as teams expand from a handful to hundreds of agents. The seamless integration of the infrastructure with the software means that aspects like capacity, uptime, and voice clarity are fully aligned with your CRM tools and AI functionalities. With over 250 native integrations operating on the same infrastructure as the calling system, data transfers are executed quickly and efficiently. It’s the reliable backbone that more than 24,000 companies depend on to maintain their call centers, regardless of size.
Sales Dialers
Sales teams looking to assess dialer software require a solution that seamlessly integrates with their CRM, rather than relying on an external tool that demands manual reconciliation. Aircall's Power Dialer is designed to operate directly within CRM interfaces and call lists, supported by over 250 native integrations, ensuring that every call is enriched with shared customer information automatically. Call Tags and Disposition Codes allow representatives to record outcomes in real time, while AI-driven Assistants provide on-the-spot coaching and generate automatic summaries for each call. This transforms dialing efforts into actionable performance insights for sales leaders. Since the dialer is built on the same platform as inbound calls, Analytics encompasses the entire sales dialogue, rather than just focusing on outbound metrics. Managers benefit from real-time dashboards that track connect rates, conversation durations, and results without the need for a separate reporting system — making it the dialer of choice for more than 24,000 outbound teams.
Parallel Dialers
Organizations seeking parallel dialing solutions aim to enhance connection rates while preventing their representatives from squandering time on calls that go unanswered. Aircall tackles this challenge by focusing on automation and context instead of merely increasing volume. The Power Dialer ensures that representatives move seamlessly through their call lists, while Call Tags and Disposition Codes allow for immediate logging of every interaction outcome. Additionally, the shared customer insights from over 250 native CRM integrations empower reps to engage in conversations rather than spend time researching between calls. AI Assistants provide real-time coaching and automatic summaries for every successful call, ensuring that an increase in call volume translates to improved data quality rather than just additional noise. Managers benefit from real-time dashboards that offer insight into connection rates and rep activities as they occur. For teams evaluating dialing solutions against the depth of integration and coaching capabilities, Aircall is trusted by more than 24,000 businesses, ensuring that every connected call is meaningful.
Aircall Lists
Progressive Dialers
Progressive dialing is designed to facilitate seamless transitions for sales representatives from one live conversation to the next, eliminating any gaps in communication. Aircall's Power Dialer streamlines this process by automatically navigating through call lists or CRM views, thanks to over 250 native integrations. This allows reps to focus on engaging with customers rather than wasting time on manual dialing. Each call comes pre-equipped with relevant customer information, while Call Tags and Disposition Codes enable real-time tracking of outcomes. Additionally, AI Assistants provide immediate coaching and generate automatic summaries right after each call, ensuring that speed does not compromise quality or follow-up efforts. Managers benefit from real-time dashboards that offer insights into metrics such as talk time, connection rates, and representative performance throughout the day. Aircall combines this level of automation with the comprehensive CRM features and support that over 24,000 businesses trust for efficient and accountable outbound calling.
Preview Dialers
Preview dialing focuses on equipping representatives with essential information before they make a connection, prioritizing context over mere speed. Aircall integrates this feature inherently, utilizing over 250 native CRM connections to provide a comprehensive overview of a contact's history as soon as a call is queued, ensuring that representatives are well-informed rather than operating in the dark. The Power Dialer efficiently automates the progression through call lists, while Call Tags and Disposition Codes empower reps to record outcomes seamlessly. Furthermore, AI Assistants offer real-time coaching and generate automatic summaries after each call, while dynamic dashboards allow managers to monitor how effectively reps leverage this context to enhance call conversions. For teams that emphasize preparation alongside efficiency, Aircall merges preview dialing with CRM-linked automation, enabling over 24,000 businesses to conduct outbound calls while maintaining the vital research that representatives depend on.
Cold Calling
Executing large-scale cold calls requires both speed and relevant information, rather than simply having a contact list and a phone. Aircall's Power Dialer streamlines the process by automatically guiding representatives through call lists sourced from over 250 integrated CRM platforms. Furthermore, it provides shared insights about potential clients before the call begins, ensuring that reps are well-prepared. With Call Tags and Disposition Codes, outcomes can be recorded instantly, while AI Assistants offer real-time coaching and generate automatic call summaries during each interaction, transforming cold calling efforts into organized performance metrics. The inclusion of International Numbers allows reps to connect with prospects who are more inclined to engage, and live dashboards give managers immediate access to connection rates and results, rather than having to wait for updates in a spreadsheet. This system serves as the backbone for more than 24,000 businesses’ cold-calling and prospecting teams.
Call Center Analytics
Aircall's Analytics transforms every interaction—be it a call, text, or chat—into a collaborative, real-time assessment of team performance, moving away from traditional reports that are generated after the fact. The dynamic dashboards highlight key metrics such as call volume, connection rates, conversation duration, and results as they occur. Enhanced by AI-driven Call Summaries and real-time sentiment analysis, it provides a richer context beyond mere statistics. With Analytics+, managers can access more comprehensive reports across various teams, communication channels, and timeframes, while AI Trending Topics automatically identify recurring themes in discussions without the need for manual tagging. Since Analytics operates on the same platform as calling, messaging, and AI Agents, all data points are seamlessly linked to a shared customer context, eliminating the need to transfer data between different systems. This is how over 24,000 businesses leverage conversation data to inform their decisions.
Business Development
Business development teams thrive on communication, constantly engaging in calls to qualify leads, schedule meetings, and guide prospects through the sales process. Aircall provides a tailored customer communications platform designed to keep up with their fast-paced environment. The Power Dialer feature automates the progression through call lists, while integrated insights from over 250 CRM systems ensure that each conversation begins with comprehensive context rather than a cold start. Additionally, AI Assistants offer live coaching and generate instant call summaries right after a discussion, transforming every interaction into valuable data instead of just notes stored away in a CRM. Managers benefit from real-time dashboards that deliver insights into call activity, results, and team performance, eliminating the need for tedious manual reporting. With functionalities like International Numbers, SMS & MMS Business Text Messaging, and a Shared Inbox, Aircall supports more than 24,000 businesses in their outbound and business development efforts.
Automatic Call Distribution (ACD)
Aircall enhances traditional automatic call distribution by implementing intelligent routing that utilizes rules and skills-based logic. This system directs each incoming call to the most suitable representative based on their availability, the call's priority, and established business hours, moving beyond just a basic round-robin system. Calls are accompanied by shared customer context, allowing the receiving agent to access conversation history, previous interactions, and CRM information right from the start. AI Agents handle routine queries comprehensively before they enter the queue, alleviating pressure on the team, while real-time analytics provide managers with insights into distribution performance as it occurs. Built on a robust global cloud voice infrastructure with enterprise-level connectivity, routing decisions are made instantaneously, regardless of call volumes. This sophisticated distribution logic is trusted by over 24,000 businesses for their call centers.
Aircall User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Aircall Review Date: Dec 18 2022
Summary: Overall, Aircall is a great phone system for small businesses. It is easy to set up and use, and offers a range of features that make it a great choice for businesses looking to upgrade their phone system. The customer service is also good and the pricing is reasonable. However, there are some drawbacks such as limited customization options and no on-premise installation.
Positive: Integrates with popular CRM and project management software and has very Affordable pricing along with Easy setup and no contracts or setup fees.
Negative: Limited customization options and limited support for international numbers, I do think needs to be improved.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Simple and effective cloud based phone system Date: Jul 22 2020
Summary: Absolutely excellent and extremely helpful software. Easy customisable. Simple to manage and start. Beautifully designed UX. Copy paste feature saves time. Intuitive software. Very easily we can keep an eye on users. Multitask features.
Positive: Aircall provides cloud based phone system. Accessible by both desktop and mobile app. Free travel packages available. Seamlessly integrates. Pretty easy to understand and use. Simple interface. Works very well as we can take or make calls anytime anywhere. Easy to download and setup. Recognise international dial codes as well.
Negative: It makes everyone's life easy. Good software. Easy to understand and use. No cons.
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