Average Ratings 2 Ratings

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Average Ratings 0 Ratings

Total
ease
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design
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Description

The Automatic Call Recording function of RingCentral MVP allows for straightforward recording of both inbound and outbound calls. This feature is user-friendly and requires minimal setup, enabling calls to be recorded effortlessly from any device connected to your RingCentral account. By utilizing the Automatic Call Recording feature, users can download, playback, and send recorded calls via email, which is beneficial for monitoring customer service interactions or for training sessions; it also serves to document discussions and maintain precise legal and compliance records. Furthermore, this functionality enhances accountability and ensures that important conversations are preserved for future reference.

Description

Take charge of your communications with Oak's advanced and compliant call recording solution that works seamlessly with any phone system. Oak offers a robust call recording feature specifically designed for Microsoft Teams, which has become a key communication tool in the era of remote work. Our solution ensures compliance with multiple regulations, including FCA, PCI DSS, MiFID II, GDPR, and HIPAA, right out of the box. Enhanced with cutting-edge security protocols and features, it also provides transcriptions, automated scoring, detailed reports, alerts, and much more. The intelligent AI we employ can analyze your recordings, significantly reducing the need for manual oversight. Additionally, our quality management tools enable performance scoring across individuals, departments, and locations, giving you a comprehensive view of your operations. You can easily access recordings directly from your CRM, and benefit from numerous pre-built integrations, such as with Salesforce, or utilize our API for customized solutions tailored to your specific requirements. With Oak, you can ensure that your communication processes are not only efficient but also secure and compliant.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
CareStack Yes 
Chatlayer by Sinch Yes 
CoCounselor Yes 
Crelate Yes 
EngageBay Yes 
FetchIt Yes 
Fruition RevOps Yes 
Integrately Yes 
Jenesis Agency Management Yes 
Junos Traffic Vision Yes 
Latenode Yes 
Mayday Yes 
MotorDesk Yes 
Nango Yes 
Outdoo AI Yes 
Pickle Yes 
Quickwork Yes 
Salesforce No 
SuiteMaster Yes 

Integrations

5X No 
CareStack No 
Chatlayer by Sinch No 
CoCounselor No 
Crelate No 
EngageBay No 
FetchIt No 
Fruition RevOps No 
Integrately No 
Jenesis Agency Management No 
Junos Traffic Vision No 
Latenode No 
Mayday No 
MotorDesk No 
Nango No 
Outdoo AI No 
Pickle No 
Quickwork No 
Salesforce Yes 
SuiteMaster No 

Pricing Details

$19.99/month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RingCentral

Founded

2003

Country

United States

Website

www.ringcentral.com

Vendor Details

Company Name

Oak Innovation

Founded

1987

Country

United Kingdom

Website

www.oakinnovate.com/call-recording

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording Yes 

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

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