Alternatives to Belsmart

Squaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice and WhatsApp messaging), powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability without additional complexity or costs.. With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

Variphy is the preferred analytics and management platform for Cisco Collaboration for over 1,500 public and private organizations, totaling more than 4 million phones in over 30 countries. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Ninja Enhanced Consulting Services We happily provide a fully functioning trial of Variphy Call Analytics. In as little as 20 minutes, you can be generating tailored reports on your CDR and CUCM data. Call Analytics can be installed on your preferred server and OS; or, to save some time, simply deploy our Linux OVA.

Teloz cloud contact center enables seamless collaboration among employees, customers, and various integrations within a single system, significantly enhancing your organization’s productivity and efficiency. By centralizing all essential communications, you can fortify your business operations. Experience one of the most robust cloud phone systems available worldwide. With a collaborative contact center, you can deliver smooth interactions for both consumers and operators alike. Explore new possibilities with cutting-edge data while incorporating the applications that your teams rely on. With calling capabilities that grow alongside your business, you can meet the expectations of your customers. Elevate the effectiveness of your voice solutions through intelligent call routing, workforce performance analytics, and other features that enrich customer interactions and satisfaction within the Teloz cloud contact center. We recognize the profound challenges your business is currently navigating, and we are here to help you succeed. This holistic approach not only streamlines your operations but also fosters a more cohesive working environment.

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

Microsoft Dynamics 365 Contact Center serves as a comprehensive cloud-based solution for customer service, combining customer engagement, communication, and analytics into a single platform. This system enables businesses to handle customer interactions through various channels, such as voice, chat, email, and social media, thereby delivering a cohesive omnichannel experience. By leveraging AI and automation, the platform boosts agent efficiency through functionalities like sentiment analysis, real-time insights, and guided workflows. Additionally, it seamlessly integrates with other Microsoft products, including Teams and Power BI, to support collaboration and data-driven decision-making. Organizations benefit from customizable dashboards and analytics that allow them to track key performance indicators (KPIs) and refine their customer service approaches. Microsoft Dynamics 365 Contact Center is particularly well-suited for businesses aiming to elevate customer satisfaction and enhance operational efficiency. Ultimately, this robust solution not only improves service delivery but also empowers organizations to adapt to evolving customer needs.

Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.

Experience a comprehensive and compliant communications solution that integrates voice, video, chat, and SMS for enhanced connectivity. Boost your operational efficiency while offering a superior Cloud Contact Centre as a Service (CCaaS) that ensures a fluid digital customer journey from a unified platform. All the necessary channels and functionalities are accessible through a single, secure Cloud infrastructure. Seamlessly integrate with Microsoft Dynamics and Dynamics Phone for a fully immersive Teams Contact Centre environment. Communicate swiftly, autonomously, and en masse, connecting all your communication and CRM tools from any location at any time. Effortlessly transition between text, phone, or video calls, making channel switching a breeze. Solgari complies with all necessary regulations, including GDPR, PCI DSS, and MiFID II, ensuring your data security and privacy. Upgrade to a multi-channel Cloud contact center that features automated, voice-activated enhancements for an improved quality of life in your communications. This innovative solution not only streamlines your operations but also elevates customer interactions to new heights.

GoTo Connect Contact Center is a comprehensive AI-fueled cloud contact center platform that streamlines customer communications across multiple channels, including voice, email, chat, SMS, WhatsApp, social, and video. Designed to boost customer experience and operational efficiency, it features intelligent call routing, callback queues, and advanced analytics to reduce wait times and optimize agent workflows. Supervisors can leverage call recording, listen/whisper modes, and coaching tools to enhance agent performance and maintain quality standards. The platform offers real-time dashboards and reporting for actionable insights into team performance and customer interactions. Its easy-to-use drag-and-drop dial plan editor allows admins to configure call flows and permissions without needing an IT team. AI-powered add-ons like chat analysis and quality management automate performance monitoring and trend detection. GoTo Connect ensures enterprise-grade security with compliance to SOC 2 Type II and GDPR standards. Its distributed cloud architecture provides 99.999% uptime and low bandwidth usage for reliable operations.

Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

TeleCMI is an integrated communication and collaboration platform that is designed to improve business connectivity and streamline interactions with customers. SMS users can collaborate in real-time and make and receive calls of high quality. Integration with popular CRM software ensures seamless synchronization, enabling efficient and personalized customer service. TeleCMI prioritizes security by encrypting calls and messages. Its reliability and excellent call-quality ensure uninterrupted communication. TeleCMI empowers businesses with exceptional customer experience, facilitating effective collaboration and driving productivity.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

Achieve robust multi-channel communication through voice and two-way SMS capabilities. Utilize sophisticated call center functionalities such as call barging, power dialing, and performance metrics to enhance call management. Engage in SMS conversations with local customers across the US and Canada using local numbers that support both voice and SMS. Effortlessly send one-way international SMS messages to over 100 countries. Integrate your Zoho Voice phone system with CRM and helpdesk applications for a smoother workflow. Transform your communication strategy to elevate customer engagement significantly. Expand your business reach by setting up local and toll-free numbers in various countries. Make calls without the stress of exceeding your budget. Enjoy exceptional call quality for your business communications while saving significantly, particularly when making frequent international calls. By leveraging these features, you can foster stronger relationships with your clientele and enhance overall satisfaction.

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

Ameyo is a comprehensive contact center solution that enables businesses to optimize customer interactions across voice and digital channels. With features like omnichannel customer support, AI-powered voicebots, and integration with popular CRM platforms, Ameyo helps streamline communication and improve service quality. The platform also includes tools for managing video interactions, collecting real-time customer feedback, and analyzing performance metrics, ensuring a seamless and efficient contact center experience.

Experience the next generation of business communication with Maqsam’s innovative solutions, where state-of-the-art intelligence merges with contact center advancements to revolutionize your customer experience interactions and propel your business growth. Enhance your global reach by utilizing local numbers in over 200 cities, ensuring you can engage with customers at any time, from anywhere. Unlock your business's full potential through our advanced analytics that deliver crucial insights for well-informed decision-making. Seamlessly integrate with top CRM and Helpdesk platforms to streamline your software ecosystem, facilitating efficient customer service and sales processes. Maqsam empowers support and sales teams to automate mundane tasks, boosting productivity and driving revenue across various communication channels, including voice calls and WhatsApp. Furthermore, we provide companies the tools to broaden their market reach, establishing a robust local presence through accessible local numbers in more than 200 cities, thereby enhancing their overall competitiveness in the market.

DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.

klink.cloud, an omnichannel platform for customer engagement, streamlines customer service by integrating voice- and non-voice-communication channels, including in-app calling, social media messaging and SMS. It uses conversational AI and bots to automate interactions, and supports virtual numbers around the world. Klink.cloud is ideal for contact centers and businesses looking to improve customer experience. It offers robust CRM, ticket management and detailed reporting, as well as analytics.

Zoom Contact Center is an all-inclusive Contact Center as a Service (CCaaS) solution that leverages Zoom's robust unified communications platform, enabling organizations of any size to enhance customer support and engagement effectively. The CX platform from Zoom incorporates advanced features such as smart multi-channel routing, an AI-driven virtual assistant, user-friendly no-code IVR and bot workflows, and workforce engagement tools, alongside comprehensive analytics, seamless integrations, and much more, all within the intuitive Zoom application. By utilizing Zoom's capabilities, businesses can provide rapid, effective, and highly tailored customer interactions, which leads to enhanced agent efficiency and improved overall business performance. Furthermore, the platform supports various channels, including voice, web chat, and mobile SMS, while offering essential functions like session routing, queuing, and speech analytics, among others. With tools for comprehensive session management, administrative oversight, and detailed reporting, organizations can optimize their customer service operations for greater success.

ICTContact is a sophisticated contact center solution that offers features such as predictive and progressive dialing, an IVR studio, multi-tenant capabilities, and white-label support. This software excels in automating both inbound and outbound call center operations, allowing for efficient campaign scheduling, answering machine detection (AMD), do-not-call (DNC) compliance, and automated press 1 telemarketing, all while providing real-time call tracking and control. Additionally, ICTContact comes equipped with a WebRTC-based web phone and an agent panel, along with comprehensive CRM integration options through REST APIs, ensuring a seamless user experience. Its robust functionalities make it an ideal choice for businesses looking to enhance their customer interaction strategies.

Distrobird is a free, all-in-one sales automation platform that replaces multiple tools with one seamless interface. Manage email, calls, SMS, forms, & more to streamline workflows & double your sales output. Distrobird's mission is to simplify the process of managing and enabling your sales organization. We do this by aggregating all the tools that your revenue team requires on a single platform, from lead capture to prospecting, multichannel engagement, reporting, and more. Double the output of your sales team with less tools and more complexity.

Content Guru’s cloud-based customer engagement platform, storm®, serves as a solution for numerous major global organizations. It equips businesses across diverse industries with an intuitive and comprehensive interface, facilitating the resolution of customer inquiries and issues while maintaining high service quality. By effortlessly integrating with external databases, storm enhances existing systems and expands capabilities, ultimately improving the customer experience. This platform empowers hundreds of the world’s leading companies to create outstanding customer interactions. Building on its foundational cloud contact center features such as IVR, ACD, and omni-channel support, users gain access to a variety of advanced modules, ensuring that both customer and agent experiences are maximized. Additionally, storm offers a suite of built-in functionalities, including workforce management (WFM) and customer relationship management (CRM) tools, further enhancing operational efficiency. Overall, storm is designed to adapt to the evolving needs of organizations while delivering exceptional service.

Cisco Unified Contact Center Express offers a robust, secure, and versatile software solution for managing contact centers with up to 400 agents and interactive voice response (IVR) capabilities, making it simple to deploy and oversee. This versatile omnichannel platform is particularly well-suited for both formal and informal contact centers of small to medium size. Its user-friendly interface for agents and supervisors supports API integrations, allowing for the customization and consolidation of daily tools into a single workspace application. By utilizing post-call IVR, email, and web intercept surveys, businesses can efficiently gather customer feedback. Supervisors receive valuable insights into agent performance and can identify areas that need enhancement, fostering continuous improvement. The platform enables engagement with customers across multiple channels through a single, streamlined contact center agent desktop that handles inbound voice, outbound voice, outbound IVR, and digital communications. Additionally, it offers a flexible and agile management approach that simplifies the oversight of software licenses throughout the organization, ensuring a seamless operational experience. Overall, this solution is designed to enhance customer interactions while optimizing the performance of contact center operations.

We are your reliable ally in fulfilling communication requirements and providing steadfast support, guaranteeing smooth connectivity along with outstanding customer satisfaction. Enhance your telecommunications business by leveraging our dependable expertise. Our solutions streamline operations for telecom providers, resulting in increased customer satisfaction and retention. Take advantage of our offerings with a free 30-day trial; this is a fantastic chance to experience our services without any obligation before you decide to commit. Embrace this opportunity to transform your business and realize the benefits firsthand.

Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

My Country Mobile offers low-cost, easy-to use VoIP solutions that are excellent. Enjoy the following features with a 30-day, risk-free trial of our premium VoIP phone system. Our mission is to enable families and friends to stay connected across borders by leveraging technology and intelligence. We aim to empower personal and professional connections with ease and efficiency. Our team has a wealth knowledge and expertise that allows us to deliver high quality results and exceed clients' expectations. We look forward to expanding our portfolio and growing. My Country Mobile, with its tens of year's experience in developing technologies and solutions that facilitate communication and sharing for businesses and individuals worldwide, has been a leader in the development of these technologies and services.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

Momentum enables companies to enhance and expand their operations by offering adaptable and dependable managed cloud services tailored for communication needs. Our comprehensive range of solutions, which includes global networking, cloud voice, SD-WAN, collaboration tools, and contact centers, ensures seamless communication is possible anytime and anywhere. At Momentum, we focus on delivering top-tier managed cloud services that empower individuals to connect more effectively and swiftly. We pride ourselves on prioritizing customer satisfaction and are dedicated to supporting the growth and success of your business in an ever-evolving landscape.

Scalability is a hallmark of LINXS Communications. As your business grows, so will the need for additional VoIP service. Let us handle all the work so you can concentrate on your business. Linxs Communications Cloud PBX business VoIP phone systems can help you save money on your phone bills while improving your business communications. LINXS Communications allows you to receive and make calls directly from your desktop using a softphone or your mobile phone. Hardware shouldn't be an obstacle to entry. Gigabit phones offer superior clarity to analog phones. You can choose from 110+ unique features. Plug and play VoIP phones are what you need to make your business successful. Support is available in the United States 24 hours a day, 7 days a week, 365 days a year. You will always receive the same response to your emails or calls.

Ensure every customer interaction is exceptional with Webex Contact Center, our dynamic and adaptable cloud-based solution designed to enhance engagement between your business and clients. This approach not only enriches the customer experience but also increases profitability for your organization. Leveraging advanced, data-informed AI capabilities empowers your agents to provide tailored experiences consistently. Foster stronger connections with customers, leading to improved sales conversions, increased revenue, higher retention rates, better customer satisfaction scores, and enhanced first contact resolution. With integrated collaboration tools, agents can seamlessly coordinate to elevate the overall customer experience and maximize results from each engagement. Calls can be smartly routed to agents across various locations based on their skills, capacity, workload, and availability, ensuring effective management of customer interactions. Furthermore, sophisticated call queue distribution—featuring overflow options based on skill sets and group cascading—enhances operational efficiency and service quality. By implementing these strategies, businesses can truly transform their customer service landscape.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Dextr is an innovative contact center as a service (CCaaS) offering driven by Amazon Connect, which integrates a comprehensive agent call management system and supervisor dashboard with a vast array of cloud services, all at a remarkably economical pay-per-use rate. In contrast to the costly and lengthy custom development processes, Dextr allows for immediate deployment, amplifies the growing functionalities of Amazon Connect, and remains significantly more affordable than conventional alternatives. This makes it an attractive choice for businesses looking to enhance their customer service operations without breaking the bank.

Every interaction with customers holds significant importance in fostering relationships and enhancing their overall experience. Xima’s Cloud Contact Center offers an intuitive solution tailored for small to medium enterprises, empowering teams to impress clients while delivering comprehensive data analytics to enhance business performance. Streamline routine processes, simplify operations, and boost efficiency by integrating all your tools and communication channels into one cohesive interface. Establish an easy route for customers to find the information they seek without delay. Focus more on assisting your clients rather than managing complicated technology. Gain command over your data to optimize productivity levels. Additionally, refine employee scheduling and uncover customer behavior patterns through either standard or custom insight reports that are industry-leading. This transformation not only enhances operational efficiency but also elevates the customer service experience.

Our cloud-based contact center serves as an online communication hub that can be effortlessly managed from any location. The adaptable software integrates all of your communication channels and customer data with insights from various business systems, aiming to improve and tailor the customer experience. This streamlined, cohesive method offers significant advantages to companies of all types and scales, ultimately fostering better relationships between businesses and their clients. Embracing such technology can lead to increased efficiency and satisfaction for both the organization and its customers.