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Comment Re:False Equivalence, anyone? (Score 1) 98

The difference in how customers are being treated could be due to the severity of the issue, though. Samsung has never been highly rated in terms of customer service, but having phone batteries catch fire/explode on people requires a company to step up if they want any chance at salvaging their reputation.

Comment Re:Sad (Score 1) 251

To be fair to Apple, they've yet to have a phone routinely catch fire and/or explode on people. Compare to Samsung, who initially tried to ignore the fact that replacement phones from their recall were also exploding, and one of their employees accidentally sent an internal SMS to a person who was calling support to report his phone exploding with the following text:

"Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it."

Comparing the response of a company's phone bending versus another company's phones exploding is reaching.

Programming

Apple Crippled Its DTrace Port 476

Linnen writes in to note that one of developers of Sun's open source system tracing tool, DTrace, has discovered that Apple crippled its port of the tool so that software like iTunes could not be traced. From Adam Leventhal's blog: "I let it run for a while, made iTunes do some work, and the result when I stopped the script? Nothing. The expensive DTrace invocation clearly caused iTunes to do a lot more work, but DTrace was giving me no output. Which started me thinking... did they? Surely not. They wouldn't disable DTrace for certain applications. But that's exactly what Apple's done with their DTrace implementation. The notion of true systemic tracing was a bit too egalitarian for their classist sensibilities..."

Microsoft Helps Write Oklahoma's Anti-Spyware Law 232

groovy.ambuj writes "The Inquirer reports that Microsoft has developed Oklahoma's 'Computer Spyware protection Act'. The law will supposedly protect people from unwarranted hackers or virus attacks and can fine individuals up to $1M who are found guilty of breaking into a computer without the owners knowledge. At the same time, it also allows some of the better known capable companies to 'look' into your computer for possible virus/spyware and fix the problem without informing you. And, while these friends are doing their job, they can also take the moment to do other things. "

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