Comment AI replacements (Score 4, Interesting) 59
I would like to see a list of those AI replacements. Yes you can put AI on a contact us line and replace people but does the consumer get a better experience?
I use to the press 1 for english 2 for spanish, NOW we need press 1 for human, 2 for robots.
Short term replacement is easy, but lets wait until one of the AI bots really screw something up and the lawyers get involved.