Comment Re:The modern day Luddites (Score 1) 53
Sony early on employed an automated voice recognition system for warranty service that could not understand what I was saying, period. After the automaton voice told me "I don't understand, please repeat your complaint" a dozen times, I gave up. It was brilliant! They could pretend they were still serving customers, while incurrent zero expense for actually fixing the problems their products created! You're saying banks are using equivalent systems now?