As soon as the patient was discharged, it would send a text message to the patient asking them for an evaluation.
There are some similarities though on physical products I just don't get filling out a survey when you do not know if it will break down a few weeks after owning something. Medicine can take time and medical equipment can take time to see if it works. Any insights on the timing of the survey coming out so soon? Is it just a darth vader MBA kinda thing to boost the ratings?
They didn't give one damn about the quality of medical care or outcome. This was an urgent care center. The entire thing was part of the corruption during COVID-19 to grift as much money as possible. COVID-19 tests were readily available at the local grocery store, and the government was sending people free ones. But if they went into the urgent care center and saw a "provider" before the test sample was obtained, then had it "interpreted" by the "provider" and explained to them after the result, they could charge something like $150 for an urgent care fee and $150 for the test, which was reimbursed. This was encouraged primarily by the schools that decided that the only acceptable test was a PCR test, when they didn't understand how to use the test or even what the acronym PCR stands for.
So you would have morons who came in and were pissed about the wait time, or the cost of the test, or that someone else was sick in the waiting room, or that they didn't get the answer they wanted, or that they weren't given antibiotics for a virus, or any multitude of other stupid shit. Before they've even hit the parking lot, their cell phone beeps with a solicitation to give a review.
Then we had customers who would deliberately game the system. They would rush in immediately to get a test when they knew that they'd been exposed, so that they could get themselves and their kids negative test results that they would wave around and use as an excuse to get let back into school. They didn't like the fact that the note said on it that even if the test was negative, CDC still recommended that they quarantine until they were symptom free for 7-10 days.
Back when all this rating nonsense started about 20 years ago, there were posters all over the place reminding us that the only acceptable rating was a 5 star rating. Hospitals all over America dinged doctors, particularly in the ER, if they didn't get 4.5-5 star averages. I knew doctors who were fired because of this. This was largely responsible for the over prescription of opioids because if people didn't get their fix, they knew to blast the doctors. Well, that and using "pain" as "the fifth vital sign" where staff had to take patients at their word -- if they said their pain was a "10 out of 10" but were sitting there texting on their cell phone and eating a bag of chips, the nurses were told they had to believe them and give them pain medications.
And here we are.