Comment It's happenning at my company (Score 5, Interesting) 167
I work for a software company in the UK. About six months ago, they laid off about 50% of the R&D dept with the idea that AI can do the development work instead. Then in recent months, they took the axe to the services and support teams with the idea that AI chatbots can answer customers' queries. We've seen support teams of 10 reduced to a team of 2. Some support teams are now down to one person, who are having to manage 100-200 tickets for the product they are responsible for. Literally no contingency there for holidays and sick days. Nor did they run any of the AI stuff in parallel with humans to see if it was as effective as providing ticket resolutions. Our customers were already getting pissed off at the declining level of support due to other non AI-related job cuts over the past couple of years; they're going to be really pissed off over the next few months and will probably start pissing off.