You seem pretty adamant about this stance, so if you're cool with having a discussion about it, I'd appreciate some perspective - I'd like to engage in a discussion on the topic...
Personal responsibility or not; [Apple] should take action when this type of abuse is occuring.
So, first off, I'm not completely convinced this is abuse. The father tracked the kids' location, sure, but every indication is that this is a joint-custody scenario, not a sole-custody scenario. The article gives no indication that the father has done anything harmful to the children as a result of the data he has access to. It gives no indication of physical harm of *any* kind, or any actions he has taken for non-physical harm. so if it's simply the location tracking, is there any statute that indicates that a secondary guardian is expected to forego location tracking?
I'll grant that he should have respected whatever screen time limits Kate wanted to set for the kids, during the time she had custody. Fine. Granted. No contest. If Kate wanted them to have three hours a night on her days, it should have been three hours a night on those days, full stop. However, for this to work, it hinges on the stance that denying screen time to children constitutes abuse. Please keep in mind that the article has no information regarding the father's side of the story; for all we know the father was this way *because* one of the kids got in too deep with someone they met on Roblox and the father ended up having to dispute credit card fraud, or worse.
Maybe - MAYBE - I could find some common ground on this quote from the article: "Kate recalls her own children faced constant aggressive questioning about their movements, social interactions, and activities based on data served up by Apple Family Sharing.". There certainly may have been some overstep here; I make room for the possibility that the ex-husband was helicopter parenting the kids at an unreasonable level. He may have been asking about things in an improper manner or time, and this amount of access certainly makes abuse easy to enact.
In this *particular* case, based on the information expressly stipulated in the article, there is a grey area between "parenting" and "abuse". The article mentions nothing about a restraining order or sole custody, so why does Kate have a monopoly on making sure her children are where they're supposed to be, or who they're talking to? It sounds like there's no winning here - Kate obviously wanted the kids off the father's account, granted, but it speaks to a much deeper issue - what would it take for Kate to consider the ex-husband a good father, to the point that she would respect his wishes in the way she wanted hers respected?
The fact they have no path other than buy a new device and start over is appalling. This is not the sign of a good organized system.
I'm not convinced that this is the case. The 'organized system' would likely need a court order, because if Apple allowed children to be moved from one account to another without the consent of the primary account holder, that's a pretty obvious recipe for disaster. The article gives no indication that Apple was served with a court order with which they were noncompliant, so it's unclear that Kate attempted to get that court order to compel either the ex-husband *or* Apple to do it.
As an added bonus, the article *also* didn't indicate whether the account was set up prior to the marriage, or after the divorce. Nothing is said in the article, and the part that describes the potential loss of photos is part of an aside that was not a concern specifically attributed to Kate's case. If the father bought the phones after the divorce and pays the bills for them, the mother is fully within her right to say that the phones stay at dad's, or buy different phones they can use when they're with her. Again, I'll concede that he should have been more reasonable.
Apple provides the tools to assist in domestic abuse.
So then why did Kate allow the kids to keep the phones on them when they weren't at their dad's? If it's because she wants to be able to contact them, Walmart has phones for $20 with $15/month service...did the court mandate that the father has to pay for the phone the mother uses to reach the child?
This is not something anyone should be supporting.
Abuse, certainly not. Biased, one-sided description of parenting who's closest description of abuse was "limiting screen time", "asking questions about who the parent's children are talking to", and "tracking a child's whereabouts", as performed by a person who has at least partial responsibility for the well-being of the children? I want more information before I pick sides here.
They need to change policies or face some severe public backlash.
And which policy should change? "Parents" should be able to call Apple and request that "their" child be transferred from one family account to another, without the consent of the current account-holder? It'll take less than a day for that to go sideways. If it's that Apple refused to comply with a court order, the article makes no indication that such an order was given. So...again, a sincere question - what policy would need to change, where Apple can allow Kate to have her childrens' phones transferred to her account, independent of a court order, such that it wouldn't put the children at even more risk?
They need to stop denying customers what they want...
And which customers are these? Should the father be able to have the accounts moved back to his account without Kate's consent? Because he's an Apple customer, so Apple only has one satisfied customer in this set of people, regardless. From Apple's perspective, why does Kate get to be the happy one?
or maybe they need to go under some anti-trust investigations.
And why would antitrust law apply here? Nobody is stopping either Kate or the children from buying whatever phone they want, and tying it to whatever account they want. There are certainly other reasons why Apple may well be worthy of antitrust litigation, but I'm having trouble understanding how Apple's unwillingness to transfer sub-accounts without either a court order or the consent of the account holder proves that they're abusing a monopoly position.