Alternatives to plusoft Omni CRM

Engage with customers anytime and from any location using our B2C ecommerce platform. Discover how Salesforce B2C Commerce can assist you in crafting cohesive and insightful digital shopping experiences, whether online or in physical stores. This platform, formerly known as Commerce Cloud Digital, allows you to connect with your audience and offer tailored shopping interactions across various commerce channels, including web, mobile, social media, and brick-and-mortar locations. With its robust capabilities, Salesforce B2C Commerce facilitates distinctive digital interactions and seamless transactions at every customer touchpoint. You can swiftly launch new websites, explore new markets, boost sales, and accelerate your business growth through a wealth of ready-to-use features. Additionally, tackle shopping cart abandonment with established strategies such as saved carts, streamlined checkout processes, and expedited payment options. Expand your audience by integrating digital commerce with social platforms and online communities, including popular sites like Instagram and Facebook, thereby creating a holistic shopping environment that resonates with consumers. By leveraging these tools, businesses can not only enhance customer satisfaction but also drive loyalty and repeat purchases.

Papyrus Omni-Channel operations involve conversations that span various channels, devices, enterprises, and timeframes, ensuring a seamless and connected experience for managing both incoming and outgoing communications. Each interaction with a customer across different touchpoints is linked to an adaptive case that monitors the complete conversation journey, allowing customers to start an interaction on one channel and complete it on another. The Papyrus CCM Platform is leveraged by some of the largest corporations globally to enhance efficiency and drive digital transformation, having successfully undergone field tests in diverse scenarios over the years. This solution empowers the creation of any type of outgoing business communication and can generate documents of varying complexities all within a single platform. Papyrus Software equips businesses with the capability to deliver various types of documents through both digital and traditional channels while incorporating an integrated feedback mechanism. Moreover, templates are adjusted to match the target channel only at the point of distribution, ensuring optimal presentation and relevance. By facilitating this flexibility, businesses can maintain a more cohesive relationship with their customers.

CCT ContactPro® (CP) serves as an ideal solution for creating a Unified Agent Desktop within a Customer Service Automation framework in an Omni-Channel Contact Center setting. This innovative platform equips agents to meet the challenges of modern Omni-Channel communication, allowing them to assist customers effectively. By utilizing cutting-edge technology, the solution optimizes current systems, lowers contact center expenses, and enhances customer satisfaction. Its adaptable desktop, combined with automation and integration features, ensures that services are delivered efficiently, utilizing the best resources at the most opportune moments to provide an outstanding customer experience (CX). Moreover, the streamlined access to crucial information for productive customer interactions, along with the efficiency gained through automation, boosts agent output significantly. In an age where customers prefer rapid resolutions through their preferred communication channels, ContactPro® meets these expectations seamlessly. Ultimately, the platform not only enhances agent performance but also fosters stronger customer relationships through effective engagement.

Next Identity is a powerful CIAM solution that helps businesses design and manage secure, flexible customer journeys. The platform provides tools for secure login, automated onboarding, and easy integrations, ensuring a seamless experience for users. With features like frictionless risk management, data migration, and detailed analytics, Next Identity allows businesses to securely manage customer identity data while enhancing engagement and simplifying digital transformation processes.

Our customer experience management solution, utilized by more than 150 organizations globally, provides an innovative strategy for enhancing customer satisfaction and loyalty, improving overall performance, and fulfilling growth targets. Incorporate comprehensive 360° listening by assessing customer experiences at all interaction points: within your physical stores, on your digital platforms, or during engagements with your customer support team. Additionally, enhance your metrics by broadening your data collection methods, while increasing the number of reviews through our specially designed conversion-focused surveys. This holistic approach ensures that you gain valuable insights from every customer interaction.

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

The rising demand for digital commerce from both B2B and B2C consumers imposes a significant responsibility on companies to modify their sales channels in order to surpass customer expectations. As a result, organizations must seek a cohesive commerce solution that meets the needs of all sales channels in a seamless and integrated manner. SmarterCommerce is designed from the ground up to utilize connectivity and integration to go beyond customer expectations. By allowing for greater control over the customer experience, it maximizes the value of each engagement through real-time integration with JD Edwards. Using JD Edwards as the cornerstone of commerce can facilitate a quicker path to return on investment and exceptional outcomes. SmarterCommerce instantly integrates your JD Edwards business data and processes by harnessing the advantages of integration. By providing an exceptional experience across every phase of the purchasing journey and through various sales channels, businesses can captivate their customers. Whether interacting in person, via phone, or online, customers demand excellent service and adaptable options that cater to their preferences. Meeting these expectations is essential for building lasting relationships and ensuring repeated business.

An integrated multi-channel digital distribution platform is essential for achieving cohesive operations and engagement throughout both traditional and digital supply chains, enabling businesses to reach a broader market and succeed in the digital landscape. The shift towards digital is reshaping the consumer goods sector significantly. The increased influence of consumers—stemming from their diverse choices, the abundance of information available, and their amplified voices through social media—compels manufacturers to prioritize the end consumer and their overall experience. Building strong partnerships with channel partners is vital to enhance supply chain value. These partners are instrumental in ensuring product availability at purchase locations, expanding distribution networks, investing working capital, minimizing delivery costs, and refining competitive market insights. Furthermore, transforming the traditional supply chain into a comprehensive end-to-end value chain is essential for organizations to collaborate effectively and compete successfully in the digital economy. This transformation not only fosters innovation but also drives sustainable growth in an ever-evolving marketplace.

Conga Digital Commerce provides a seamless customer experience at all touch points. Connect the dots between online self service buying and assisted direct or channel sales. Data flow between Digital Commerce (CPQ) ensures that product, pricing, as well as promotional information, are always up to date. Nearly all enterprises face challenges when it comes delivering high-quality selling and buying experiences across all sales touchpoints. Conga Digital Commerce enables you to create a modern, unified experience from one platform.

VeriChannel is a secure and unified platform which enables organizations to manage seamless and consistent customer journeys, across multiple touch points including web, mobile and kiosks, as well as ATMs. Customers and staff can use the system on devices of different sizes and resolutions with fully responsive user interfaces. VeriChannel is a reliable, scalable platform that sits on existing IT systems. It allows for a secure integration with disparate applications. VeriChannel's ready-to-go architecture and ready-to-use solutions allow it to be re-used on all channels. This reduces application development and maintenance costs. VeriChannel allows you to repurpose legacy applications without having to rebuild them from scratch. You can integrate content, data and functionality into new presentation layers or customer experiences.

An acclaimed integration of a low-code micro-app development platform and a comprehensive set of digital banking solutions, Appzillon is the premier product from i-exceed, which includes both Appzillon Digital Banking and the Appzillon Digital Experience Platform. Appzillon Digital Banking offers a collection of pre-built omni-channel solutions, boasting over 17 million downloads worldwide, designed to provide unique banking experiences for both customers and bank employees. Meanwhile, the Appzillon Digital Experience Platform serves as a low-code visual development space, empowering enterprises to implement their digital goals while delivering an exceptional customer experience. This platform equips you with the tools to emerge as a formidable competitor by offering an engaging user experience with applications that are intuitive and designed for various systems, all while incorporating strong, secure, and cohesive mobility strategies. Furthermore, we position ourselves as a driving force in your evolution towards achieving the most advanced application development environments available today. Ultimately, our goal is to ensure that your transformation leads to unparalleled success in the digital landscape.

Speeding up the development of omni-channel backend applications can be achieved in a way that is agile, open, and secure. Temenos Fabric allows financial institutions to dedicate their efforts and resources to crafting exceptional app experiences rather than spending time on custom building the backend capabilities for digital channels. The comprehensive feature set of Fabric equips development teams with all the necessary tools to create outstanding omni-channel applications that not only meet but surpass user and business expectations. This solution seamlessly integrates all essential omni-channel middleware functions into a unified, cost-effective package, enabling application development teams to efficiently produce remarkable application experiences. Consequently, adopting Temenos Fabric leads to a reduction in both application development time and expenses, increases the number of parallel work streams, enhances component reuse, and simplifies the processes of deployment and maintenance. Furthermore, by separating front-end and back-end development, teams can significantly accelerate the overall application development process while utilizing built-in, value-added services and easily configuring backend systems. This innovative approach supports a more agile and responsive development environment, ultimately benefiting the end users.

Omnibanca is a transformative solution designed to expedite the process of digital evolution within financial institutions. Beyond offering conventional digital platforms such as web and mobile banking, it encompasses a wide range of digital channels including wearables, IoT, onboarding processes, credit origination, and product sales. This omnichannel approach focuses on a centralized client experience. It seamlessly integrates with existing legacy systems and features a robust API manager that supports multiple languages, currencies, and companies. By adopting Omnibanca, your financial institution can streamline the integration of advanced technologies, consolidating essential core system functionalities with innovative fintech capabilities. This unified product ensures that all channels are interconnected with backend applications, thereby enhancing accessibility to services and creating a cohesive data environment for your customers. Ultimately, Omnibanca empowers institutions to thrive in the digital landscape while delivering a superior customer experience.

Convo is a collaborative work platform that transcends traditional messaging solutions; it not only facilitates quick exchanges but also integrates meaningful discussions surrounding work concepts and related documents. This platform adeptly merges asynchronous and synchronous communication, fostering a stronger team culture which, in turn, enhances overall team performance. By optimizing communication for on-site workers, Convo bridges the gap between various teams and promotes real-time collaboration. It also addresses the disconnect often experienced by non-desk teams, providing a comprehensive multi-channel communication solution that brings these groups together. Rather than reinventing existing processes, successful organizations leverage Convo to create intelligent and efficient workflows that automate routine tasks, saving valuable time each week while ensuring that essential procedures are consistently followed. By automating form-heavy, approval-driven processes across different departments, Convo empowers users from all areas of the business to manage their own workflows independently, eliminating the need for any coding skills. This innovative approach not only increases productivity but also allows organizations to adapt swiftly to changing needs and challenges.

Oversee every aspect from lead generation and qualification to onboarding, assessment, and tier management. Achieve immediate visibility into stock and sales by integrating with the business applications of your channel partners. The next generation of online sales DMS is crafted to consolidate and enhance your distribution supply chain. Similarly, the latest online service DMS aims to harmonize and optimize your service network. Utilize multi-channel order management solutions that facilitate a comprehensive ordering process and fulfillment assessment across various channels. Foster and motivate channel partners through innovative loyalty initiatives and both digital and physical gifting alternatives. Equip sales teams with up-to-date information, enabling them to plan, execute, and review tasks seamlessly while on the go. Transform influencers into passionate brand advocates by recognizing, engaging, and nurturing relationships through enticing loyalty programs. Additionally, this strategic approach not only enhances partner relationships but also drives overall business growth and customer satisfaction.

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

More than 500 brands across the globe trust Locally to connect their online and offline retail experiences effectively. Enhance your customers' shopping journey with Locally’s top-tier tools, which utilize real-time local inventory to create a smooth omnichannel experience. Today's consumers are not simply deciding between online or in-store shopping; they are embracing both options, making Locally the ideal partner for any strategy that integrates online and offline channels. The trend of researching online prior to visiting a local store for purchase is rapidly gaining traction among shoppers. Locally effectively addresses the online-to-offline transition, making it an essential component for any omnichannel, multichannel, or unified-commerce approach. With our exceptional tools, customers can easily access local inventory straight from your website, leading to an increase in online-to-offline transactions, a reduction in customer abandonment, and heightened shopper loyalty over time. In this evolving retail landscape, embracing such tools is crucial for staying competitive and meeting consumer expectations.

No matter the platform or device, we have the perfect solution for you. Explore our range of intuitive authentication options, including two-factor authentication (2FA) and passwordless biometric systems, to determine the most suitable setup for your organization and its users. You can initiate with 2FA and gradually adopt more sophisticated technologies such as biometric authentication, ensuring a continual enhancement of both user satisfaction and security measures. Our authentication service, built on a SaaS model, comes equipped with REST APIs, mobile SDKs, and UI widgets, enabling the creation of seamless omni-channel authentication experiences across various mediums including mobile, web, telephony, IoT, chatbots, kiosks, and physical access points. Take the responsibility of security off your users’ shoulders! We are dedicated to making advanced authentication technology accessible to all, contributing to a safer digital environment for everyone. ThumbSignIn offers affordable, scalable SaaS solutions designed to assist businesses in identifying the optimal approach to enhance their existing systems with robust two-factor authentication (2FA), ultimately fostering a culture of security. With our comprehensive offerings, companies can seamlessly integrate cutting-edge security while prioritizing user convenience.

Frizbit is a multichannel Marketing Orchestration Platform that helps marketing teams of transactional online businesses bring their customers back on their websites. Internet companies can send personalized and optimised engagement messages to their users via Frizbit. This is done by sending automated and hyper-personalised messages that are based on user behavior on both mobile and desktop devices. It allows marketers to create automated messages for each stage of their journey, such as cart abandonment and product retargeting. These personalized messages can be sent multi-channel via web push notifications, sms, email channels, or it can also be connected to other channels like facebook messenger, whatsapp, or slack through webhooks. These are essentially retargeting campaigns but without ads. It helps to recover lost conversions, increase revenue, retain users, and provide lifetime value on their apps or websites.

In the current digital landscape, effectively engaging customers necessitates the creation of a cohesive experience across all the channels they prefer for interaction. Whether through phone calls, emails, chats, or social media, providing uninterrupted service has become increasingly challenging. IFS Customer Engagement solutions empower organizations to offer quicker and more intelligent service, regardless of the communication channel utilized. By integrating an omni-channel contact center with a CRM in a single, customizable, AI-enhanced agent interface, support teams are equipped to provide swift assistance, no matter how intricate the inquiry. By consolidating various customer data sources from different systems and integrating all communication channels, agents can ensure a smooth customer engagement process while simultaneously increasing productivity. Achieving success in the competitive service market hinges on delivering exceptional customer care. Therefore, what are the essential steps required to modernize the contact center and implement effective self-service options? The answers to these questions will define the future of customer service excellence.

With the Goaland PIM solution, retailers can provide customers with timely and relevant information while enhancing their product experience across various sales channels. Begin by importing all your product details into the PIM and manage your data seamlessly through a unified interface. Streamline your processes by creating effective workflows that allow for organized customization of product data, including translations, adaptations for different markets, and validation checks. Whenever necessary, publish tailored product information that caters to distinct profiles across all sales platforms. Additionally, efficiently manage, organize, and filter a multitude of digital assets, such as images, videos, and PDFs, while ensuring compliance with copyright and reproduction rights, and send channel-specific media as needed. Track the development of each product page to maintain high-quality standards in line with your completion criteria, and swiftly identify any gaps in information that require enhancement prior to publication, ensuring that every detail is meticulously curated for optimal customer engagement. By implementing this comprehensive approach, businesses can significantly improve their product visibility and customer satisfaction.

ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.

Over the years, customers have changed how they transact with banks and interact with them. Customers expect banking services that are tailored to their needs and want convenience when transacting with banks. Banks will need to go beyond traditional approaches to meet the needs of modern customers. They should be able to deliver consistent and timely user experiences across all platforms and devices to satisfy them. Modefin's integrated Omni Channel Platform was created to assist financial institutions and banks in delivering modern, cross-platform customer experiences. It allows banks to meet customer expectations and create deeper, more personalized engagement. Modefin's Internet Banking solution is multi-channel and allows for interactive and contextual customer experiences.

Streamlined and integrated management of customer communication across various channels enhances the overall value delivered to clients. Teams within the business operate independently to fulfill their goals, thereby minimizing time to market and expanding their market presence. By anticipating customer needs, you can tailor their experiences at every stage of their journey. NP6 by ChapsVision seamlessly connects with all your applications, allowing you to implement your strategies across the channels that form part of your customers' experiences. It facilitates data aggregation and segmentation, automates communication pathways, designs messages, and supports multi-channel delivery. Additionally, NP6 by ChapsVision serves as a comprehensive omnichannel solution, enabling the coordination of your communications and activities across a wide range of platforms, including email, SMS, web interfaces, customer portals, mobile devices, social media, call centers, and traditional mail. This level of integration not only enhances customer engagement but also empowers businesses to respond effectively to evolving market dynamics.

Omnia serves as a versatile platform designed to drive the Digital Transformation of your enterprise. It fosters innovation, enhances revenue potential, streamlines expenses, and provides a contemporary multichannel and omnichannel experience for your customers, all while ensuring robust security measures. By unifying your existing legacy systems, products, external services, and institutions into a single interface, Omnia allows you to deliver a seamless and consistent experience to both internal and external stakeholders. You can swiftly deploy pre-designed business applications that are easily tailored to meet your current operational needs. With the ability to rapidly implement these applications, Omnia accelerates the growth of your business significantly. It also safeguards the value of your IT investments by accommodating any legacy system available in the market. Additionally, Omnia minimizes costs and reduces the risks associated with your digital transformation journey, enabling ongoing innovation of your products and services while offering scalable capabilities that grow with your business over time. This adaptability ensures that you stay competitive in an ever-evolving market landscape.

Zence Marketing Automation Stack allows you to create personalized customer journeys and initiate meaningful interactions across all channels. Marketing automation is a set of tools that automate repetitive tasks, streamline business processes, and manage campaigns across all channels. Automation software streamlines segmentation, targets the right audience at scale with tailored messages, and delivers personalized experiences to your customers. Key Features 1. Lead Scoring and Nurturing 2. Personalization on a scale 3. Advanced Analytics for Actionable Insights 4. Drive Action with Targeted Ad Campaigns

Coniq offers a comprehensive digital platform that facilitates connections between your organization and customers both in-store and online, through various interaction points. By adopting this innovative platform, you can quickly and affordably transform your business, allowing your team to better understand, anticipate, and engage with your clientele. Gain a thorough insight into your customers, brand presence, and marketing efforts. Discover an exciting customer loyalty solution designed to recognize, connect with, and reward shoppers throughout their entire journey, including before, during, and after their store visits. As the lines between physical and digital retail continue to blur, the Coniq platform becomes central to your digital transformation, providing clarity on who your shoppers are in both realms and enabling you to cultivate meaningful, personalized relationships. By comprehending your customers’ behaviors, you can foster increased sales at your retail location. Moreover, by creating a database of eager shoppers, you can strategically identify and motivate them to make a visit. This holistic approach ensures that your organization remains competitive and responsive in an ever-evolving market.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

EasyChannel is an advanced multichannel listing software designed to help online sellers break into the world of multichannel ecommerce. Featuring a multichannel inventory management platform, a multi-channel order management interface, and an array of smart AI ecommerce tools, EasyChannel makes it simple to publish optimized listings, efficiently manage inventory, and easily monitor and fulfill orders from multiple channels. Plus, for equally simple multi-channel customer service, EasyChannel includes an optional ecommerce helpdesk, complete with smart AI tools and multi-agent support.

Develop marketing experiences that resonate with your customers. Ometria, the customer data and marketing platform tailored for retail, leverages AI-driven insights and cross-channel marketing strategies. This platform empowers marketers to craft personalized journeys for every customer. By consolidating data from various customer interactions, Ometria establishes a comprehensive profile for each shopper. The intelligent system analyzes consumer behavior, delivering actionable insights that can be seamlessly integrated into your marketing efforts. With Ometria, you can design customized marketing experiences across all significant channels and interaction points. We understand the challenges you face with outdated technology that lacks the capability to provide uniquely tailored experiences for each customer. Predicting individual customer preferences can be daunting, and scaling campaigns that cater to those preferences even more so. Ometria not only replaces your current Email Service Provider but also enhances your marketing capabilities, enabling you to craft unforgettable customer experiences. Embrace the future of marketing with Ometria and transform the way you connect with your audience.

Leading multichannel enterprises worldwide rely on VL OMNI to facilitate their eCommerce and ERP integrations, ensuring data flows effortlessly within their systems as they expand and enhance their operations. Through our comprehensive managed service, VL OMNI offers expert consultation tailored to growing brands, assisting them in aligning their applications with intricate business requirements. Effortlessly manage substantial data transfers with our adaptable and scalable integration solutions that evolve alongside your business rather than forcing you to adjust to them. Directly implement your business rules into data transformations, allowing our integration connectors to be customized to meet your unique specifications. Efficiently transfer data in a multipoint, bidirectional manner that resonates with your operational needs, while seamlessly aggregating and consolidating data across all sales channels. By leveraging real-time insights and business intelligence, you can ensure a consistently exceptional customer experience at every interaction point. This commitment to enhancing visibility and usability empowers businesses to thrive in a competitive landscape.

Take fulfillment to the next level. Omni™ OMS is an industry-leading, end-to-end retail fulfillment solution for unified omnichannel commerce, enabling a single enterprise view of stock in real time, optimizing available-to-promise inventory while providing your customers with the confidence that what they order will be delivered or available in-store. Omni™ OMS enables you to configure, manage and execute complex order routing processes effectively and efficiently through advanced order orchestration functionality. With an intuitive interface and accessibility through the web from any device, the Omni™ OMS store fulfillment module easily enables store associates to fulfill and deliver BOPIS and curbside pickup (BOPAC) orders. Advanced “store-as-warehouse” functionality provides in-store pick and pack workflows that streamline the fulfillment process. Exceed your customers’ expectations with maximum flexibility to create, cancel or edit existing orders. Also offer multiple appeasement options including price matching, credits and adjustments.

At Fynd, we develop flexible technological frameworks tailored to enhance your omnichannel strategies and revolutionize your retail operations. As a versatile technology enterprise, Fynd focuses on retail technology solutions that prioritize exceptional customer interactions. The company presents a cohesive and adaptable commerce platform featuring offerings like Fynd Store OS for efficient retail management, Fynd Storefront for creating online shopping sites, and Fynd Commerce APIs for effortless integrations. Moreover, Fynd delivers AI-driven tools for managing digital assets and offers captivating augmented reality experiences. By merging all sales channels and inventory locations, you can achieve seamless commerce and elevate your business capabilities. Streamline the management of retail operations, increase store revenue, empower your staff, and improve customer engagement in-store, all within a single application that meets diverse retail needs. This comprehensive approach not only simplifies processes but also positions your business for future growth in an ever-evolving marketplace.

Boost your revenue and profits while streamlining your operations. Elevate customer engagement and gain invaluable insights into your brand with ServiceCheck's advanced engagement tools. Deliver an outstanding omni-channel service experience to your clients, all while enhancing efficiency and safeguarding your brand's integrity. Transform your contact center’s performance with our intuitive software, designed for seamless configuration to address both brand-wide and local requirements. Modern customers demand service availability on their terms, around the clock, and our expert support team has been delivering 24/7 solutions for nearly three decades. It's crucial to provide your customers with comprehensive omni-channel service options; we deliver a cohesive experience across all platforms, including web, mobile, digital, phone, email, and social media. Allow your customers the freedom to choose their service method. With our top-tier web solutions and in-depth brand insights, our dedicated team will work to enhance your self-service capabilities, ensuring your clients receive the support they need, whenever they need it. By prioritizing customer autonomy, we help foster loyalty and satisfaction in an increasingly competitive landscape.

Bankers Realm Core Banking is a web-based application that features multi-currency, multi-lingual, and multi-channel technology, creating a distinctive experience of 'banking without boundaries.' It is equipped with top-notch security measures and is designed to be highly scalable, boasting a robust architecture that operates on a reliable enterprise platform within a Windows environment. The application ensures seamless integration with existing software systems, providing flexibility and scalability to accommodate high transaction volumes while remaining user-friendly. Additionally, it represents a cost-effective investment that delivers exceptional performance. The Virtual Lending solution enables remote access to credit scoring systems, empowering financial institutions to approve digital loans efficiently. This system supports both individual and group borrowers remotely, eliminating the need for branch visits and providing comprehensive access to a full range of banking services. Moreover, the omnichannel banking feature allows financial institutions to reach customers through every channel they prefer. With its innovative capabilities, Bankers Realm is poised to transform the banking experience for all users.

Apptimize serves as a cutting-edge tool for experimentation and managing feature releases, helping to craft outstanding user experiences on various digital platforms, including mobile, hybrid, OTT, web, and server environments. In today's competitive landscape, businesses are developing mobile applications to maintain a strong omni-channel presence, and Apptimize allows them to effectively test and enhance these applications to meet and surpass their objectives. This innovative platform is trusted by notable clients like HotelTonight, Glassdoor, A&E, and Stash, collectively impacting over 2 billion users globally. By leveraging Apptimize, companies can not only streamline their app development processes but also ensure that their end-users enjoy a seamless and engaging experience.

A remarkable and distinct Customer Experience can shift Customer Loyalty into Customer Advocacy, making it essential to provide a seamless and cohesive Omni Channel experience whenever customers reach out. At Cloudphoney, we deliver a multichannel Customer Interaction Solution available both in the cloud and On-Premises, designed to comprehend the intricacies of customer expectations and the factors necessary for maintaining their satisfaction. Our contact center solutions at Cloudphoney are tailored to meet your unique requirements throughout the entire customer journey, from nurturing leads to ensuring customer retention. By utilizing Cloudphoney, you can enhance your time-to-market and reinforce customer loyalty through our extensive range of offerings, which include features such as Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These functionalities not only facilitate superior IVR self-service but also minimize misunderstandings during agent-assisted interactions, ultimately elevating the overall quality of customer service. By integrating our solutions, businesses can create a more responsive and effective communication environment that fosters long-term relationships with their customers.

Each shopper possesses distinct characteristics. Our algorithms are designed to analyze and adapt to individual shopper behaviors, ensuring a seamless and tailored experience for everyone. By leveraging a comprehensive network, we gain profound insights into shopper journeys across a vast array of retail locations. We facilitate the connection between online and offline shopping experiences across various purchasing channels, allowing us to identify, reach out to, and transform shoppers into loyal customers. Collaborating with other e-commerce platforms and retailers empowers businesses to reclaim control. After purchases, you can gain direct access to the clients of other merchants, enhancing your customer base. Furthermore, you can delight your customers with targeted offers from other stores within the network, thereby capitalizing on every interaction. Yuzu expertly recognizes each shopper and presents the ideal message and/or offer to fulfill their specific needs, effectively converting them into dedicated customers. Setting up your account and integrating our plugin takes just a few minutes, and managing your campaigns along with initiating your initial re-engagement strategies requires only a handful of clicks. This streamlined process ensures that businesses can quickly adapt and respond to their customers’ preferences, ultimately driving higher engagement and satisfaction.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Achieve seamless omnichannel execution with a unified order system throughout your organization. The SAP Order Management foundation integrates all sales channels with your various fulfillment systems and locations, offering cloud-native integration points and facilitating order routing across diverse systems, channels, and nodes. This solution establishes a singular source of truth for order information while ensuring cohesive and uniform orchestration throughout your omnichannel enterprise. By incorporating embedded analytics, it provides real-time visibility into order workflows, tracks essential performance metrics such as fulfillment rates, and helps identify emerging trends, which empowers you to make informed, timely decisions. By leveraging this system, you can not only meet but exceed customer expectations through agile execution for prompt and reliable delivery, but also decrease inventory holding costs by aligning supply with demand, while enhancing employee productivity via automation that reduces the need for manual processes. This comprehensive approach not only streamlines operations but also positions your enterprise for ongoing growth and success in a competitive landscape.

Create a cohesive and tailored omnichannel shopping journey for both customers and partners. Build enduring connections through advanced omnichannel retail solutions that enhance your brand identity. Ensure remarkable buying experiences by integrating physical stores, digital platforms, and backend operations into a single commerce platform. Allow customers the flexibility to choose when, how, and where they wish to shop—utilizing any device and engaging with all available online and offline retail avenues. Facilitate options for customers to make online purchases and either pick them up in-store or have them delivered to their homes through interconnected ordering and fulfillment systems. Effectively oversee promotions and discounts across every retail channel by leveraging precise, real-time data regarding omnichannel sales and costs. Equip B2B organizations and their users with the specialized tools and features necessary for efficient self-service purchasing experiences. By doing so, you can significantly enhance customer satisfaction and loyalty.

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

CatalogPlayer's offerings are meticulously designed to enhance the elements that significantly impact the sales process across various industries and company sizes. They provide a centralized hub for managing and distributing all commercial and marketing information to both sales teams and clients. Their professional digital tools empower users to strategize, oversee their portfolios, and streamline the sales process, enabling order placements through tablets or immediate quotes. The applications and web solutions are crafted for seamless multi-device experiences, ensuring accessibility and user-friendliness tailored to different user needs. As a cutting-edge Sales Enablement platform, CatalogPlayer not only amplifies optimal brand content but also bolsters the communication efforts of sales professionals with their clients, ultimately driving improved business outcomes. By integrating innovative technology with user-centric design, CatalogPlayer positions itself as a crucial partner in today’s competitive marketplace.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.