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Description

Next Identity is a powerful CIAM solution that helps businesses design and manage secure, flexible customer journeys. The platform provides tools for secure login, automated onboarding, and easy integrations, ensuring a seamless experience for users. With features like frictionless risk management, data migration, and detailed analytics, Next Identity allows businesses to securely manage customer identity data while enhancing engagement and simplifying digital transformation processes.

Description

According to the Harvard Business Review, a significant 73% of consumers engage with multiple channels—whether online or offline—throughout their shopping experience. This reality necessitates that businesses offer a consistent experience across all platforms. To achieve this goal, companies must maintain an up-to-date and dependable system that encompasses the entire history of customer interactions. Implementing plusoft Omni CRM is an ideal solution for creating a seamless experience that consolidates customer data. This technology not only scales effectively but also manages various multichannel workflows and integrates with existing legacy systems. Furthermore, the need for enhanced communication between health institutions and their patients has intensified, particularly due to social distancing measures, leading to a greater reliance on tools that centralize user information to ensure optimal care and engagement in every interaction. This shift highlights the increasing importance of integrating digital solutions in customer service strategies.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Akamai Bot Manager Yes 
Akamai Identity Cloud Yes 
Auth0 Yes 
DuoCircle Yes 
Okta Yes 
Salesforce Yes 
SendGrid Yes 
TeleSign Yes 
Twilio Yes 

Integrations

Akamai Bot Manager No 
Akamai Identity Cloud No 
Auth0 No 
DuoCircle No 
Okta No 
Salesforce No 
SendGrid No 
TeleSign No 
Twilio No 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Next Reason

Founded

2016

Country

United States

Website

nextidentity.io

Vendor Details

Company Name

Plusoft

Founded

1988

Country

Brazil

Website

plusoft.com/en/produtos/omni/

Product Features

Authentication

Biometric Yes 
Credential Management Yes 
Knowledge-Based Authentication No 
Mobile Authentication Yes 
Multifactor Authentication Yes 
Out-of-Band Authentication No 
Policy Management No 
Self Service Portal Yes 
Single Sign On Yes 
Social Sign On Yes 

Customer Identity and Access Management (CIAM)

Access Certification No 
Access Management Yes 
Analytics / Reporting Yes 
Automatic User/Device Recognition Yes 
Behavioral Analytics Yes 
Credential Management Yes 
Data Security Yes 
Multi-Factor Authentication (MFA) Yes 
Privacy / Consent Management Yes 
Real Time Notifications Yes 
Self-Service Portal Yes 
Single Sign On Yes 
User Provisioning Yes 

Single Sign On

Biometric Yes 
Credential Management Yes 
Identity Federation Yes 
Multifactor Authentication Yes 
Password Management Yes 
Policy Management Yes 
Social Sign On Yes 
User Management Yes 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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