Zoho CRM Reviews

Summary: Zoho CRM has turned out to be an indispensable system for us to maintain an adequate sales average on the web. It is good that it allows us to evaluate all the evolution of our sales, since we usually create comparative reports for each employee, in order to better see the results in certain periods of time and the growth they have had.

Positive: With Zoho CRM we have been able to exceed all of our customer management goals, whether it is the evaluations we perform when assisting them in case they contact us, or simply the agility of sales and their reporting. Zoho CRM lets us focus on customer service processes, which are essential to improve our commercial capacity.

Negative: The Zoho CRM platform leaves much to be desired when it comes to the area of sales training, as it does not contain functions to integrate with online presentation software, which would be useful to better orient new employees on training, which somewhat limits the results of such training operations, as we can not be sufficiently explanatory.

Summary: Overall, Zoho CRM can be used in almost all the departments of the company to store data of clients as well as the company efficiently.

Positive: - The data gets organized in a good manner so it can be accessed and utilized without any hassle.
- There are different types of filters to view your data according to your own preferences.

Negative: - There are some noticeable bugs in the calendar and Ring Central.
- Third-party integration can be improved more.

Summary: Overall, Zoho CRM is a helpful resource. The email marketing feature worked pretty well for us, and the pipeline management is nice.

Positive: Zoho CRM is a pretty solid Customer Relationship Management tool. It is a clean interface and has some good tools for keeping track of contacts.

Negative: I'd like to see some more in-depth features or integrations with other tools.

Summary: Zoho crm has our approval as one of the most complete crm software on the market in terms of fast customer communication. It is excellent for centralizing all the data that is collected in sales campaigns to have a fuller and more direct view of them when required.

Positive: The messages that we can program for our clientele are very extensive, which makes it possible to expose all kinds of information in them, and, therefore, manage to be much more explanatory than we would be with a conventional CRM software. With Zoho crm you get customer sales data faster, and it is possible to make resource reservations on employee lists.

Negative: Zoho crm's alert system does not notify of all alterations that are made to customer documents, so employees do not see updated information about the processes of each sale, and cannot be informed about problems that may have been generated with certain customers until the platform is updated.

Summary: It was good at the time. I found my present CRM Recruiting Software is less money and better suited for me.

Positive: I liked using Zoho. Software was easy to use and worked well for me.
I used it for 1 year. At the time, Zoho did not have some of the features it has to day.

Negative: The of Zoho is why I changed. I found a better CRM Recruiting Software that was more efficient to use than Zoho.

Summary: This software is ideal for any sales professional who wants to incur in today's market. Zoho CRM has been of great help in analyzing any particular user either in a simple scenario or in a complex scenario, where you work with their locations without having any duplicate account errors. It has excellent integration with any type of application. We were able to include with this software the entire marketing sales process of our company including in turn all our meetings, our leads, our customer accounts and the purchase orders that we were always recording. We were also able to implement cross-functionality at the start of each project.

Positive: One of the main features of Zoho CRM is the ease of integration it has with other software and also the ease of optimization it has with its subdivisions to make the use of Zoho CRM faster and more reliable. It has a fast with potential customer version to any type of account. It has also facilitated an ease of analysis according to the accessibility of read-only data that has each of the registered users on the platform.

Negative: On certain occasions there is an error when trying to enter login data, customer registration data and any report update data. It is necessary to implement the automatic disconnection of the account if we are some time inactive, Zoho CRM stays connected even if we are not in front of the screen. As a last contra we have the modules listed on the web page, these should present an increase as we are always reaching that upper limit of certain modules.

Summary: If you are looking for more extensive customer retention, Zoho CRM can be one of the most beneficial services in any time frame. We recommend it to be able to gather in less time all the information about the marketing needs analysis that each campaign has, and thus improve marketing strategies, and therefore create more relationships with customers.

Positive: The strategy that we implement through Zoho CRM is the automation of advertising processes using as a basis analytical reports that the same platform allows us to generate. Zoho CRM is useful to quickly increase the amount of organic traffic to our service on the web by automating SEO strategies that we can initiate through predetermined templates.

Negative: Zoho CRM is perhaps the best system to work with online marketing campaigns thanks to its mechanics to facilitate inbound or integrated type campaigns, and we are satisfied with that possibility, but despite this it is too expensive depending on the size of the campaign you want to run, which limits the results to our economic capacity.

Summary: Overall, it gives you the liberty to analyze the ongoing processes within the organization. You can do version control and backup all of your data. Moreover, it gets frequent updates.

Positive: It helps in taking care of employees and clients.
You can easily manage client history and their quotations.
You can see the complete flow of your organization on the dashboard.

Negative: If you understand how to use and understand the structure, you can manage clients and your employees from one place seamlessly.

Summary: Overall, Zoho CRM has been a well-used platform that has exceeded our expectations. When we started using Zoho CRM, after a week we began to adapt to all its functions and we managed to have full access to customer service and direct communication with each of them. This platform automatically generates reports of all the clients served and of the satisfaction achieved in each of them and also of the general satisfaction in a period of time. I am very grateful to Zoho CRM for helping me offer a better sales process to all my clients, it has really been a very beneficial platform and it has allowed us to get more clients every day.

Positive: The relationship with clients is one of the things that matter most to us during the sales process, because the relationship with the client is responsible for finalizing any negotiation in the services we offer as a real estate company. Zoho CRM has been a key platform for our progress in optimizing customer relationships, one of the things that I liked the most about Zoho CRM is that this platform has the ability to offer me various methods of communication with the customer, such as a live chat, video call, email and also through support tickets. In addition, Zoho CRM allows me to broadly visualize the clients that require attention in their sales process, this has helped me to be more attentive to the clients that I must help to finalize each negotiation.

Negative: Without problems, Zoho CRM has been totally successful and has helped us to control sales and make the process of negotiating with customers that we have every day even more satisfactory. This platform has been totally stable at all times, it has provided an excellent system which makes it easy for us to get in touch with all customers and thus be able to offer them support and answer all the questions that arise during the process of accessing our services. . I am satisfied with Zoho CRM, without any complaints.

Summary: Zoho CRM has been a great product when it comes to handling CRM issues. We have never had issues with the tool thanks to its reliability.

Positive: Implementing and integrating Zoho CRM with other tool was very easy.
The tool is scalable and customization is seamless as well.
The tool is very resourceful - there are many features.
The User Interface is one of the best.

Negative: Compared to other similar tools, Zoho CRM is not the cheapest.

Summary: Overall we are having a good time working with Zoho. No complaints as such, and smooth efficient performance.

Positive: Zoho has really taken over recently, and provides good services. We use Zoho CRM with other products like Zoho Sheets and Zoho Drive.

Negative: There are no cons as such. We have no problem working with it!

Summary: Zoho CRM is a completely reliable platform, its way of optimizing customer service and being able to provide them with a better sales system is really fantastic. This platform has had some small failures during customer service, such as delays in conversations, however, I have had a good experience and sales in my company have improved exponentially thanks to Zoho CRM. This platform has been very easy to use, its interface is completely comfortable and I have been able to attend the leads in a matter of seconds, without having to use a complicated process to do so.

Positive: Zoho CRM is a platform primarily created to meet the needs of customers and to help them complete a sales process successfully. This platform offers me a fully optimized system for customer service, what I like the most about this platform is that it provides me with a sales forecast depending on the satisfaction that has been in the service that has been given to customers, These forecasts help me to see where sales are going in my company and how we are prepared for the future. In addition, Zoho CRM offers me a sales follow-up, where I can come into direct contact with the customer throughout the sales process and thus be able to offer better service.

Negative: Zoho CRM support has not been totally effective. This platform says that it offers a 24-hour support service in order to avoid gaps within the Zoho CRM functionalities, however, this is not true, because on certain occasions I have had some failures in the login of the platform and also during customer service, and the support service has taken more than 1 hour to give me an answer and answer the questions I have had. I wish there was a better support system that is able to answer my questions in an instant.

Summary: It has helped me maintain a close relationship with clients and also manage the sales overview for all clients. With the help of Zoho CRM I have been able to take those potential clients in income for the company and also grow and improve services. I have been able to keep track of customer conversations without any loss, this has helped me save time when I have daily interaction with prospects.

Positive: Zoho CRM helps me to maintain good and clear communication with the client and also to have potential clients that help improve the sale of my company's services. I can have a detailed follow-up of the prospects so I can see what they are looking for and offer a better service that meets my client's need. It has a template in Excel format to be able to migrate by uploading contact data, allowing this to get rid of manual work by entering contacts one by one. I have email alerts that keep me informed of every action on my crm without having to enter the Zoho platform. It is very easy to implement and use.

Negative: The mobile application is a mess, also a bit outdated for daily use, notifications take time to arrive doing this that you prefer email notifications thanks to its effectiveness. Another thing I don't like is the email templates, it doesn't have a friendly interface that makes it easy to edit the emails I send. When wanting to export from Zoho, it will not do it with the added notes, they will simply not appear, this is a bit annoying because the annotations are very important when making observations in decision making.

Summary: Zoho CRM is a fully optimized platform for serving potential customers and achieving good integrity during the sales process. This platform has been very easy to use and has been really beneficial for our entire company, because it has allowed us to collect customer requirements, serve them and make the sale go through successfully. In addition, Zoho CRM allows us to see the service reports, and thus we can know what satisfaction we have achieved during the sales process of each client and how the service has been.

Positive: Zoho CRM has made it possible for us to offer better service to clients during the sale or acquisition process of each of our services. What I like the most about Zoho CRM is that it is a platform that monitors the entire sales process in real time, which helps us to help the client throughout the sales process and to offer them good service and solutions to any questions. that arises. In addition, I like being able to communicate with the customer with Zoho CRM, through video calls, messages or emails, this helps me not to lose communication and to be able to keep abreast of serving them correctly.

Negative: The Zoho CRM application that is available for mobile devices does not send me notifications at the exact moment, when a customer needs support during the sales process. Luckily, I have the notifications activated on my computer, and I can know the exact moment when a potential customer needs support in their sales process, since the mobile application sends the notifications when approximately half an hour has passed after the customer has sent the request.

Summary: It cost exactly what it should be, great tools and support for every customer. You can manage every branch of the company in a single place. It is fast and reliable.

Positive: You can manage all of the company in one place. You can find every tool on the dashboard. It provides you real-time cloud storage, and everything is stored encrypted. It also has the feature of version control.

Negative: It isn't effortless at the beginning afterward effortless to use once understood clearly.