Zoho CRM Reviews

Summary: I wanted to love Zoho CRM but I kept wanting a bit more features they didn't have. The reporting is nice, but found it difficult to create custom reports.

Positive: - Price
- Integrations through Zaps
- Other useful tools like surveys
- Easy to use
- Simple UI that seemed clean

Negative: - During free trial phase sales kept calling my personal phone.
- It left something to be desired, it did 80% of what we needed.

Summary: Overall I was pleased with the CRM, we used it for just over a year and it served our small business needs. I wished that it was an easier onboarding but once we learned the program it worked.

Positive: Low price-point, lots of integrations and good for basic systems needed from a CRM for small business.

Negative: The reporting can be confusing with creating custom reports and I found that is wasn't the smoothest user experience to set everything up.

Summary: When it pertains to crm’s it always comes down to the user and the nature of their business, for me it wasn’t my fav but I’m sure it’s great for others.

Positive: As a realtor, it has all the features one would want to help make their business seem less and easy to run.

Negative: It wasn’t my top choice to use, it really didn’t compare much to some of the other CRM options they I’ve had.

Summary: Zoho CRM offers a HUGE selection of management tools that work for all business sizes. From customer support to inventory management, Zoho is a simple software with easy navigation and includes features that help with everyday business needs. It's not as well-known as its competitors, so contacting Customer Service can be challenging at times. It still has its complications, so the usual bugs and glitches are expected. However, fixing it shouldn't be too big of a hassle.

Positive: Zoho CRM is an all-in-one CRM suite that offers seamless integration within its system. The software allows users to access a variety of productivity tools for any size business. The free version provides users with more features than most all competitors.

Negative: The interface options can feel daunting and a bit overwhelming at first. The customer service team is wonderful but can be difficult to reach during peak hours. The 14-day trial wasn't enough time to try out all of the features.

Summary: Overall the idea is great and it is helpful to be able to edit and modify existing documents on Google.

Positive: I like that Zoho can be found and used on google docs and I can edit files and make corrections. I also like that it can be used independently but I can sign in with my google account or LinkedIn.

Negative: What I didn't like was that its not very user friendly and sometimes I am unable to open documents if I log on from Google Docs.