Alternatives to Softeligent

NinjaOne automates the hardest parts of IT, empowering more than 20,000 IT teams. By providing deep insights into endpoints, robust security measures, and centralized control, NinjaOne boosts efficiency while safeguarding sensitive data and cutting IT expenses. This comprehensive platform offers a versatile toolkit for managing and securing endpoints, including patch management, mobile device oversight, software distribution, remote support, backup solutions, and more, thanks to its extensive IT and security integrations.

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

TeleManagement Technologies' WinBill is a leading telecom expense management software solution. WinBill is easily accessible and has a central database of information. It provides businesses with an accurate inventory and expense list for all vendors, IT services, and expenses. WinBill makes it easy to keep track of contracts, manage IT budgets, and eliminate late payment fees. The solution's flexible reporting tools allow users to easily create and schedule reports, or access information via the web. WinBill.Net has a robust set of features such as our service bureau module, ability to track and manage purchase orders , WinBill Web dashboard, and savings discovered (telecom dispute tracking). WinBill drastically reduces your teams time spent managing and approving your monthly telecom invoices and allows your team to manage by exception - spending time researching those invoices that have increased or decreased making you more efficient and helping find those on-going billing problems. Contact us for a live demonstration to determine if WinBill is a great fit for your company.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

Web Tracks by Gritware can be used to manage your IT assets and help desk. Web Tracks is browser-based and simple to use. It allows IT professionals to easily assign tasks and help desk tickets, track peripherals and software licensing and track IT expenditures. You can also create reports on help desk, inventory and purchasing. Web Tracks comes in two versions: Standard and Enterprise.

At the heart of the Sakon Platform, which focuses on Telecom Expense Management, Enterprise Mobility, and SaaS Management, lies Sakon's innovative inventory engine. The inability to maintain a precise, comprehensive, and dynamic inventory of both network and end-user assets is a significant reason why many enterprise TEM initiatives fail, but Sakon effectively addresses this challenge. The integration of Sakon Mobile with various mobile data sources facilitates seamless employee support, carrier management, and device lifecycle workflows. Covering the entire process from sourcing to payment, Sakon's Technology Expense Management produces impactful outcomes on a global level, making the vision of Network Transformation attainable. Additionally, Sakon’s Network Transformation offering provides essential capabilities for inventory management, program order management, and ROI tracking, all founded on meticulous site-based and cost-based inventory data. Furthermore, by utilizing Sakon Mobile, organizations can enhance their ServiceNow platform, ensuring a comprehensive end-to-end solution for mobility management that meets evolving business needs. This integration not only streamlines processes but also drives efficiency across the entire telecom expense management landscape.

Cutting down on mobile and telecom expenses while enhancing the efficiency of these services is crucial for enterprises. Amtel offers a solution for managing mobile and telecom expenses that can help organizations reduce their costs by as much as 40%. By obtaining better rates on service plans, businesses can also streamline their mobile and fixed telecom operations. A centralized repository allows for comprehensive tracking of mobile and telecom assets throughout the organization. Maintaining an accurate inventory is vital for effective billing management, monitoring contract expiration dates, and eliminating unnecessary mobile connections. Enterprises can grant access to site administrators, enabling them to efficiently oversee their communication services. Location administrators are equipped with insights necessary to optimize their department's spending on cellphones. Additionally, executive management can analyze trends in telecom expenditures across the organization, empowering them to take charge of costs effectively and implement strategies for ongoing savings. Ultimately, this integrated approach not only fosters cost reduction but also enhances overall operational efficiency.

Managing mobile and wireless components within a telecom network can be quite complex. However, with our specialized tools and extensive experience, you can simplify this process significantly. The frequent changes in service plans, offerings, and devices often result in a challenging environment to navigate, which is precisely where our solutions come into play. Our cloud-based telecom management Portal allows you to easily view and manage your entire mobile inventory from a single interface. You can keep track of all lines associated with your account while ensuring your inventory remains precise through a secure monthly transfer of HR data. Additionally, our platform enables you to generate tickets for various actions such as upgrades, adding new lines, transfers, cancellations, and suspensions. You’ll receive a comprehensive dashboard that highlights potential savings, ongoing tickets, and your top data users. Moreover, you can monitor your wireless contracts closely and utilize our industry insights to negotiate the most favorable terms during renewals. This streamlined approach not only enhances efficiency but also empowers you to make informed decisions regarding your telecom needs.

Upland Cimpl, a cloud-based, multitenant telecom expense management solution, enables organizations better manage their Enterprise Digital Footprint™, which is complex inventory, cost and usage of IT, telecom, and wireless services. Cimpl's software-as-a-service platform brings together actionable data analytics and automates business processes to ensure optimal ROI on technology assets. Organizations and their employees can manage, control, and align their consumption at scale by automating and freeing up resources.

In recent years, the realm of IT-related activities has significantly expanded, creating challenges in monitoring expenses across numerous mobile, telecom, and cloud service providers. Our versatile platform efficiently consolidates information from various systems and presents it through user-friendly dashboards that drive actionable insights. Brightfin simplifies the process for organizations to grasp how IT expenditures influence business results and helps them redefine IT costs as essential investments. We aim to empower IT and Finance professionals by offering intuitive solutions that enhance operational efficiency, cut down expenses, and deliver comprehensive insights that optimize technology investments. By effectively tracking expenses, teams can work smarter and make the most of their IT resources. As organizations increasingly depend on technology, they face ongoing challenges to shrink IT budgets while managing a growing number of mobile devices, fixed line costs, and cloud-related expenses. This complexity underscores the necessity for innovative financial management tools in the IT landscape.

Our telecom expense management solution effectively minimizes the intricacies, manual coding, and overall expenditures associated with your telecom costs. By streamlining the billing process, it not only saves your organization money but also enhances operational efficiency. Clients benefit from a comprehensive view of their telecom expenses and usage over the past six months, which includes insights into total spending, service maps, inventory tracking, and both individual and departmental usage statistics. The user-friendly client portal allows for straightforward approval of payments, purchases, and disputes, making the management of expenses more accessible. This web-based software also employs automation and extensive analysis to proactively lower costs. When paired with our skilled account managers, we are able to pinpoint and realize significant savings in an efficient manner. This collaborative approach ultimately leads to exceptional returns on investment for our clients, reinforcing the value of our services. Additionally, our commitment to continuous improvement ensures that clients remain informed and empowered in managing their telecom expenditures effectively.

UTR's TEAM service is the best in the industry for managing telecom vendor bills. UTR's service will automate the invoice management process and take over vendor bill collection. This will reduce your costs by 70%. UTR TEAM services have many benefits. These include: eliminating late fees, catching billing mistakes month 1, optimizing wireless bill plans, organization and billing data, automating manual tasks such as charge reconciliation, inventory management updates, service order provisioning, and charge reconciliation. UTR's software technology combined with managed service delivery allows us to tailor the package to your asset and expense management needs.

Despite the notable reduction in the costs associated with voice communications, the overall expenditures linked to the Digital Workspace continue to rise, driven by an abundance of communication platforms for employees and heightened data usage. To effectively tackle this issue, organizations need to gain insights into their spending patterns and manage their telecom budgets judiciously. This endeavor can be quite intricate, given the multitude of service providers and the complexities involved in billing processes. With mytem360, Chief Information Officers gain the ability to oversee budget allocations, anticipate fluctuations, adjust contracts, and ultimately achieve substantial savings in both contract oversight and the management of numerous invoices. Furthermore, the financial module within mytem360 supplies critical data necessary for ongoing audits and optimization efforts that every business should prioritize. This includes the precise allocation of expenses according to actual consumption and the thorough review and integration of electronic vendor invoices. Such a comprehensive approach not only enhances financial accountability but also fosters a more efficient communication infrastructure within the organization.

Allow any business to launch branded experiences on mobile. Manage user subscriptions and resell mobile plans to connected devices like an MVNO. Track wireless spending globally and deploy IoT/consumer mobile plans with one app. Automate & AI to improve your WEM (Wireless Expense management) services. Existing contracts can save you up to $500 per year per line. Purchase new mobile plans from more than 15 operators around the world. Remotely manage your lines with pre-built integrations. Manage all your devices, plans, and services in one place. API-based robust and flexible solution to support innovation. You'll find all the features you expect, such as dashboards and reports. But there's also a lot more to satisfy the most demanding budget management and cost-control needs. Our TEM system is designed to automate the procure-topay journey, and integrates easily into existing business systems.

Tangoe One, an advanced platform fueled by artificial intelligence, is designed to facilitate the management and optimization of IT expenditures across telecommunications, mobile, and cloud services. By offering a comprehensive view of technology-related costs and an in-depth analysis of service utilization, Tangoe One empowers businesses to reduce expenses, enhance operational efficiencies, and maintain financial stability. The platform enables efficient financial oversight by integrating with a vast network of global carriers and various business system applications. Users can effectively monitor fluctuations in costs and usage, make informed forecasts, and gain crucial insights into spending trends, allowing for confident adjustments to programs. Additionally, it provides essential data to business line managers, enhancing their ability to oversee total expenditures and fostering improved transparency and accountability throughout the organization. Ultimately, Tangoe One not only simplifies financial management but also equips businesses to adapt swiftly to changing needs and optimize their resource allocation.

The Costmediia Telecoms Expense Management Solution offers a comprehensive web-based service that helps clients efficiently oversee their telecommunications assets and billing processes. This solution features a centralized inventory management system that accommodates a diverse array of services and equipment. It is designed to support multiple carriers and products, such as mobile phones, fixed lines, data services, laptops, and PDAs. Additionally, CMS boasts an advanced database that includes corporate reporting structures, user lists, and managerial details, facilitating in-depth reporting capabilities. Monthly management reports serve as valuable tools for recognizing spending patterns, generating exception reports, and seamlessly integrating with general ledger systems. Furthermore, CMS handles the allocation of billing charges to various cost centers and connects with customer accounting systems, ensuring streamlined financial management. Each month, the system automatically compiles and distributes targeted reports via email to business unit managers, cost center managers, and users of phone services, thereby enhancing transparency and accountability in telecommunications expenditures. This thorough approach ultimately aids organizations in better understanding and controlling their telecom-related finances.

Utilizing Azure, Solve(X) harnesses cutting-edge machine learning and artificial intelligence to analyze your carrier agreements, ensuring you secure the best possible discounts while steering clear of any penalties. By utilizing customized APIs, it directly enacts savings with your wireless service providers. Furthermore, OneSYNC effortlessly connects with your mobile device management, help desk ticketing, asset management, carrier portal, human resources, and enterprise resource planning systems. This all-encompassing integration not only automates additional cost savings but also enhances asset management and upholds the integrity of your data. As a result, you can expect a streamlined approach to managing your telecommunications expenses efficiently.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Valubill revolutionizes the entire technology expenditure lifecycle by ensuring comprehensive visibility and total control from purchasing through to payment and optimization. With our extensive expertise and unwavering commitment to innovation, we simplify resource management, enhance savings, and improve daily operational efficiency. The platform enables users to gain complete oversight of telecom assets, contracts, and expenditures, facilitating improved planning and system enhancement. It encompasses a suite of tools designed for comprehensive telecommunications management, including strategies for cost reductions, recovery, and avoidance, along with inventory oversight, invoice and payment processing, wireless procurement, budgeting, and forecasting capabilities. Ultimately, Valubill empowers organizations to make informed decisions and optimize their telecom spending effectively.

Our telecom expense management and connectivity solutions empower organizations to seamlessly connect, manage, and integrate any device or network through a unified platform. Monitoring and controlling telecom expenses can be a tedious and challenging task. We alleviate this burden without any upfront costs for your organization. Our managed mobility solutions enhance operational efficiencies, reduce expenses, and allow internal teams to concentrate on more valuable projects. By aggregating both MNOs and MVNOs, we offer comprehensive single and omni-carrier solutions that guarantee robustness and optimal uptime. Advantix SmartSIM facilitates the connection of SIM-enabled hardware devices to various cellular networks through intelligent carrier switching technology. This means users no longer need to select a specific carrier or fret over wireless signal quality in different locations. Furthermore, our Telecom Lifecycle Management (TLM) platform seamlessly integrates with carrier systems via their APIs, ensuring a smooth operational experience for users. This integration not only simplifies management but also enhances decision-making processes related to telecom resources.

Enhance your operational effectiveness with our innovative solutions for expense, payments, orders, and asset management, specifically ManageRight and PayRight. ManageRight® serves as a comprehensive platform to oversee your entire telecom infrastructure, accommodating the variety of assets and expense categories involved. The rapid pace of technological advancement can render your existing infrastructure outdated, and we are here to assist you in renegotiating vendor contracts to secure more favorable pricing in light of this obsolescence. Additionally, we offer our expertise in upgrading your infrastructure, which can lead to a more efficient cost-of-ownership and improved service performance for your users. As the pricing for telecom and utility services evolves swiftly, our deep understanding of market trends can translate into significant savings for your organization. We take on the responsibility of researching vendors and services, as well as managing the entire procurement process, ensuring you receive the best options available in the market. By partnering with us, you not only streamline your operations but also gain a competitive edge in a rapidly changing industry landscape.

Telecommunications expense management (TEM) is a common practice. Many companies audit their telephone bills and consider this TEM. It's much more than that. Navita Connect offers a complete module to help you professionally manage your telecom resources and bring the best return to your company. All information necessary for managing telephony or telecom contracts must be registered, including the validity date, end date, negotiated rates, included services, and any other relevant information. He will alert you when the contract is about to expire so that you can initiate trades before it expires. Large companies need to manage invoice payments. The high volume of invoices can make it difficult to manage and late payments can result in fines and interest.

Fastlane Software is excited to introduce the 'BillView' solution designed specifically for managing telecommunications. This innovative solution combines specialized billing integration software with industry knowledge to deliver top-notch bill reporting and analytical consulting services. BillView serves as a holistic online platform for managing telecommunication assets, usage, and financial outlays, allowing organizations to effectively oversee every aspect of their telecom inventory. Our suite of analytical reports and services is tailored to help you assess, comprehend, and benchmark your organization’s telecom expenses and inventory effectively. Navigating the complexities of telecommunication billing can be challenging; thus, we ensure you gather all necessary information to verify that you are charged accurately and at expected rates. With our extensive background and commitment to excellence in telecommunication billing solutions, you won't find a more reliable partner to support your needs. Trust in BillView to simplify and enhance your telecommunications management experience.

eXprts offers much more than just a system for processing invoices and managing expenses; it serves as a comprehensive solution for various challenges in wireless management. Our platform is built upon a fully automated engine that handles invoice processing, validation, and audits, while also incorporating a wide array of integrated features designed to alleviate the complexities your company may face. Among these features is a reliable Web 2.0 procurement portal that seamlessly aligns with your current approval workflows and business operations. Additionally, when devices arrive at your location, our inventory and arrival tracking tool ensures that your commitments to end-users are fulfilled, allowing you to maintain your own device pools and significantly reduce procurement times from days to mere hours. Furthermore, our extensive suite of software and services for managing Market Data entitlements, inventory, and invoices acts as a single-source solution, streamlining the often overwhelming tasks associated with procurement, management, and cost control related to market data. This holistic approach not only enhances productivity but also provides peace of mind by simplifying the entire process.

Manage your technology expenses seamlessly with a unified, consistent, and normalized application that consolidates all your data. Telsphere empowers you to access and analyze carrier data, enhancing decision-making and performance across your enterprise services. With Telsphere, you gain valuable insights into your contracts, ensuring your capacity planning remains precise and effective. The platform centralizes all contracts in a single repository, simplifying usage, tracking, and compliance with service level agreements. By bringing your inventory together, Telsphere offers complete visibility across your enterprise while allowing you to explore details down to individual devices. Our inventory management features provide you with extensive control over all assets, ensuring nothing is overlooked. Moreover, Telsphere adopts a holistic strategy to enhance and streamline your invoicing process, automating data loading, optimizing Accounts Payable, and minimizing manual errors and intervention. This comprehensive approach not only improves efficiency but also helps your organization save time and resources in the long run.

zLinq addresses the top three communication hurdles faced by IT teams: inefficient spending, time mismanagement, and effective technology oversight. With the mounting pressure on IT departments to foster communication advancements while also managing security and compliance risks in hybrid settings, we step in as an integrated partner. By handling the administrative duties linked to voice and data resources, including MACDs, contracts, credits, and billing discrepancies, we offer real-time tracking through our customer dashboard. Our advisory engineers work closely with you to establish your technology needs and oversee the procurement, execution, and continuous enhancement of your voice and data strategies. Customers of zLinq typically recover 13% of their telecom expenditures within a year and enjoy an impressive 171% return on investment over the duration of their contracts. This holistic approach not only streamlines operations but also empowers IT teams to focus on their core objectives.

Clearview, developed by Valicom, is a comprehensive telecom expense management (TEM) solution designed to assist companies in overseeing their voice, wireless, and data operations. This software enables businesses to enhance their insight into telecom consumption, mitigate potential risks, and effectively manage expenses. Additionally, Clearview is adaptable, equipped with a wide range of features, and is compatible with Accounts Payable systems, allowing it to function independently or in conjunction with other professional telecom management services, making it a versatile choice for organizations of varying sizes.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

eXsight helps you avoid costly oversights, increase staff productivity, and improve process efficiency. MTS' Technology Expense Management eXsight gives businesses the ability to gain greater control over their voice, data, wireless services usage, assets, policies, and other information. eXsight includes procurement management, asset management and invoice management. It also covers dispute management and recovery.

By utilizing AVM, you will achieve enhanced oversight of your suppliers, stock, and expenditures. This platform empowers you to operate more efficiently while conserving resources. You can expect to cut down on both time and costs through improved management of telecom expenses. Constructed with leading enterprise technologies, AVM is adaptable for extensive applications, making it a suitable choice for large-scale implementations. Its architecture accommodates various currencies and languages, making AVM particularly beneficial for major multinational corporations with intricate needs and worldwide operations. Unlike most telecom management solutions that focus on specific functions like wireless cost optimization or invoice handling, the AVM platform allows for comprehensive management of all telecom expenses within a single application. Since its inception in 1995, Avema has supported organizations in maximizing their telecom budgets by effectively overseeing carrier costs. As the proliferation of wireless devices continues to rise, it is crucial for your business to stay informed about usage patterns and to navigate the evolving landscape efficiently. Embrace AVM to ensure that your organization remains agile and responsive to these changes.

Kansoly serves as a comprehensive platform for managing telecom expenses from sourcing to payment for businesses. By utilizing Kansoly, organizations can streamline their purchasing processes while maintaining oversight over mobile, fixed line, and data services. It allows users to consolidate all telecom invoices into a single file, which significantly simplifies accounts payable workflows. Additionally, it enables the assignment of cost center codes and facilitates automated report distribution, fostering ownership of cost control. With Kansoly, businesses can identify potential savings and minimize unauthorized spending, ultimately enhancing overall telecom cost efficiency. The platform also enables users to explore the entire market for their telecom needs, as it assists in drafting telecom RFPs, inviting suppliers, and assessing their pricing structures. This process is conducted seamlessly in the cloud, ensuring that users can achieve genuine savings. By inviting telecom suppliers to participate and completing thorough analyses online, organizations can efficiently communicate decisions and finalize contracts with the chosen provider. Overall, Kansoly not only simplifies telecom expense management but also empowers businesses to make informed decisions that lead to substantial cost reductions.

Bruin facilitates the transition of your telecommunications, data, and wireless services in response to evolving business requirements. It allows you to manage your telecommunications expenditures effectively. With Bruin, you gain comprehensive visibility into your phone, data, and software costs across various vendors. You can reduce expenses by eliminating unnecessary accounts and adjusting your plans to better fit your needs. Additionally, you can examine any entry in your financial ledger thoroughly. Bruin streamlines your telecommunications device management, overseeing everything from ordering to support. It supports complete vendor integration, ticketing, and employee profiles for enhanced efficiency. Adding new locations becomes a straightforward process, complete with bundling options and a one-step setup. If your current expense management software is failing to meet your expectations, you're not alone; many businesses face similar challenges. Despite your significant investment in tracking billing data, it may no longer be delivering the insights you require, leading to diminished savings and usability issues. As the complexity of telecommunications continues to rise, organizations are increasingly turning to Telecom Expense Management (TEM) software to better manage their costs and improve overall efficiency. This trend reflects a growing recognition of the need for streamlined solutions to address these pressing challenges.

Veroxos is the ultimate platform for enterprise IT expense management, offering a cutting-edge, cloud-based solution to help you control, unify, and understand your organization’s cloud, telecom, and mobility assets. Our innovative approach empowers businesses to achieve transparency, efficiency, and strategic alignment across their entire IT portfolio. Founded in 2015, Veroxos redefines how organizations manage expenses, subscriptions, and devices. Backed by AI-powered solutions, we consolidate your IT ecosystem into intuitive dashboards, placing critical insights front and center. By automating workflows and eliminating hours of manual tasks, Veroxos allows you to reduce costs, streamline operations, and focus on business growth. Veroxos delivers 3 essential services: Managed Mobility Services: Gain full visibility and control over your mobility portfolio, from devices to policies. Telecom Expense Management: Streamline every aspect of your telecom lifecycle, ensuring compliance and reducing waste. Cloud Expense Management: Unlock insights, tools, and clarity to maximize cloud ROI, helping you optimize usage and eliminate overspending. Transform IT management into a strategic advantage with Veroxos.

We provide a comprehensive end-to-end solution for Telecom Expense Management, starting from the receipt of Client telecom invoices all the way to creating Journals with designated cost center allocations for seamless direct journal integration into our Clients' accounting systems. The invoices related to Client telecoms can be sent to Temis in various formats, whether paper, electronic, or a mix of both. This streamlines the administrative and processing tasks for Clients, allowing essential personnel to focus on other important duties. The team at Temis enters the billing information into our advanced software, and our database is regularly updated with information regarding new hires and departures, typically sourced from the Client’s HR system. This enables us to keep track of new employees as well as those who have exited the organization. By doing so, we minimize the time spent on Client administration while enhancing the precision of our reporting, thus promoting a more informed decision-making process. Furthermore, this efficient management of telecom expenses ultimately contributes to optimizing overall operational efficiency for our Clients.

We provide a diverse array of services, including TEM, outsourcing, inventory management, and consulting, with a focus on multi-operators, mobile devices, and landlines, all facilitated through our user-friendly proprietary software. Our expenditure and consumption control framework is centered around the efficient processing of your data, enabling seamless integration with your internal and organizational information. Additionally, we offer a reporting tool that can be utilized either as a dedicated service or a cloud-based application, capable of producing a variety of reports such as expense reports, customized ad hoc reports, and standardized online/offline cost allocation files. This expense reporting feature allows for the uploading and processing of gross invoices, providing recommendations and strategies for ongoing cost savings. Our powerful and intuitive tool allows you to visualize all inventory data, including cost distribution, type, age, and utilization. We employ a comprehensive methodology designed to enhance time management and address the intricate demands of your organization with precise oversight and control. Ultimately, our solutions empower businesses to make informed financial decisions while optimizing operational efficiency.

TEMExpert Business Intelligence enables organizations to monitor past expenditures and usage, gather insights from analytics and reports, and conduct precise evaluations of their telecom environment's health. This platform offers exceptional performance, advanced analytical tools, affordable ownership costs, swift report generation, and excellent self-service options for users. Since its inception, Business Intelligence has been a fundamental strength of Convergence, backed by a team with a cumulative experience of over 30 years in the field. Although conducting historical audits to uncover overcharges proves beneficial and can yield short-term results, it does not address the larger issue of enhancing long-term management of telecom expenses; as overcharges and billing mistakes tend to recur annually, a more sustainable solution is necessary. Ongoing monitoring and improvement strategies must be implemented to effectively manage and optimize telecom expenditures in the long run.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Companies can enhance their cost efficiency, optimize resource usage, and streamline administrative workflows while maintaining high service quality by implementing Pro as an internal optimization tool. This solution empowers individual organizations to achieve greater control, awareness, and equilibrium between their technological expenditures and business needs. Additionally, systematically documenting an organization’s IT service usage establishes a foundation for more efficient accounts payable processes, ensuring that expenses are accurately recorded from the outset. Service providers have the opportunity to integrate ProOpti’s offerings into their software solutions for clients. Pro is vital for service providers aiming to assist their clients in managing technology-related costs and consumption through a centralized purchasing or management model, effectively serving as a platform for clear reporting and valuable insights. Moreover, service integrators can enhance their profitability by utilizing Pro to avoid the pitfalls of over-delivering on services that are not utilized, thereby ensuring better alignment with client needs and expectations. Ultimately, the implementation of such solutions not only promotes efficiency but also fosters a culture of informed decision-making within organizations.

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

USU IT Service Management (ITSM) serves as an all-encompassing software platform that not only addresses standard ITSM processes but also incorporates additional service areas pertinent to your organization. By utilizing ITSM as the primary instrument for enterprise service management throughout your organization, you can streamline and automate processes across various departments effectively. This scalable solution is designed to adeptly handle your intricate service processes, adapting and expanding to meet your evolving requirements. Among the few ITSM solutions globally, USU IT Service Management proudly claims a strong adherence to top ITIL® standards. Trust in this leading ITSM solution, which has consistently achieved the highest certification levels recognized by international bodies, showcasing its reliability and excellence. Proudly developed in Germany, this ITSM tool surpasses many offerings from global competitors, ensuring that your enterprise remains at the forefront of service management innovation. Experience the difference that a well-crafted solution can make in optimizing your organization's service delivery!

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

Manage1to1 is a cloud-hosted solution for K-12 that allows you to manage the data generated by your 1:1 deployment. Help Desk, Asset Management and User Management, Incident Tracking and a full Billing Suite let you see where your deployment is and what the costs are. You can get a complete view of your deployment with reporting, invoicing, and detailed statistics.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.