Alloy Navigator Description

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

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Pricing

Pricing Starts At:
$19.00/month/user
Pricing Information:
Three flexible pricing options to choose from:

Explorer:
for 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Alloy Software
Year Founded:
2002
Headquarters:
United States
Website:
www.alloy-software.com/products/alloy-navigator-family
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Media

Real-Time Analytics

Real-Time Analytics

Real-Time Analytics Best-in-Class Ticketing ITAM Made Easy Vibrant Knowledge Seamless Communication
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Product Details

Platforms
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours

Alloy Navigator Features and Options

ITSM Software

Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Inventory Management Software

Alerts/Notifications
Inventory Optimization
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management

Asset Tracking Software

Activity Tracking
Audit Trails
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
Reservations
Service History

CMDB Software

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Relationship Mapping

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Network Mapping Software

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Task Management

IT Project Management Software

Issue Management
Portfolio Management
Prioritization
Requirements Management
Status Tracking
Task Management

License Management Software

History Tracking
Node Management
Online Activation
Trial License

Alloy Navigator User Reviews

Write a Review
  • Name: Arnaud G.
    Job Title: IT CTO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good ITSM solution

    Date: Jun 23 2022

    Summary: This tool is much more powerful than the two products we used before.
    It should remain our ITSM for a long period of time.
    The editor team is small but very customer centered and help a lot during the implementation phase.
    I would recommend this tool to every size of IT department.

    Positive: Greatly customizable.
    Easy to understand and to implement.
    Full API set for external integration.
    Desktop app or Web app for Agents.
    A complete administration console including every aspect of settings.
    On-Premise or SaaS solution.
    Good technical design, easy to maintain.

    Negative: Standard and custom fields can't be placed were we need in the UI.
    SSP could be more customizable.
    Project management is basic.
    Support only during office hours in US.
    Reporting tool is limited.

    Read More...
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