Alternatives to SP IT Helpdesk

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.

GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Effortlessly create, handle, and resolve all your IT service requests and ticketing needs. You can streamline the process of generating, managing, and resolving IT service tickets. This solution aims to decrease the volume of service tickets and expedite the resolution of IT issues. It is competitively priced at about one-third of what similar services charge. With VSA integration, you can resolve service tickets 40% more quickly. Technicians are empowered to work effectively and smoothly across various tools, ensuring they have the necessary information at their fingertips. This allows for less time spent on tracking tickets and more focus on enhancing customer satisfaction using a comprehensive IT helpdesk ticketing system. Additionally, it enables efficient staffing and management of IT projects while providing real-time updates on project statuses. By enhancing project management capabilities, forecasting becomes significantly improved. The Vorex Service Desk dashboard delivers up-to-date insights into the status and progress of tickets. You can also easily produce custom reports, gaining valuable insights that facilitate prompt and confident business decision-making. Ultimately, this solution ensures that your IT operations are not only efficient but also aligned with your strategic goals.

ServiceTonic stands as a robust, adaptable, and user-friendly service desk software that aligns with ITIL standards. It offers a distinct automation and service management platform that can be extensively configured without requiring coding skills. As an IT Service Management solution aligned with ITIL principles, ServiceTonic empowers IT departments to enhance their internal operations and boost user satisfaction through its multichannel service desk, automation of processes, and effective asset inventory management. Additionally, it provides easy access to key performance indicators (KPIs), which aids in informed decision-making. With its comprehensive ticketing system, ServiceTonic enables organizations to efficiently handle various requests, inquiries, and incidents, ensuring top-tier support for both customers and users alike. Moreover, any request can be logged through its versatile Multichannel Service Desk, which accommodates communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This flexibility not only streamlines operations but also enhances the overall user experience.

Transform user engagement with exceptional experiences through our multi-touch applications, augmented reality, and virtual reality technologies that prioritize intuitive interaction. A workforce that feels valued contributes significantly to business achievements. Provide essential support to your team with SharePoint Helpdesk, a no-cost internal ticketing system integrated within Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions from Ignatiuz. This platform is crafted to enhance communication between employees and helpdesk personnel. Not only can staff members create support tickets, but they also have the ability to monitor the progress of all their requests from a centralized location. Administrators benefit from straightforward reporting tools that offer valuable insights into agent performance, aiding in effective decision-making. Moreover, SharePoint automates notifications to relevant users throughout the stages of ticket creation, resolution, and response management, fostering synchronization and collaboration across different teams for heightened productivity. By streamlining these processes, organizations can ensure that employees receive timely support, ultimately leading to improved morale and operational efficiency.

SharePoint's ability to easily integrate third-party tools is one of its best features. Plumsail HelpDesk is built on top SharePoint and Office 365. This means that all the power of these apps are included. Here are some facts about HelpDesk to help you decide if HelpDesk is right for you. Are you concerned about the latest updates? We will provide them as soon as Office 365 and Sharepoint 2013/2016 are available. Enterprise customers will love HelpDesk's unlimited access and more affordable plans for small and medium-sized businesses. You can also use the web-widget to allow you to link to external sites. Customers don't have to leave your website as they can submit tickets via the ticket submission form. You can customize everything. You can modify the look and feel of your HelpDesk by customizing triggers, ticket views, templates, forms or statuses.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

You can seamlessly integrate your current O365 Active Directory (AD) with the SteadyPoint Helpdesk add-in, enabling you to onboard users to the platform with ease. All your data is securely stored on SharePoint online within your Office 365 tenant, ensuring that we do not retain any of it. The SteadyPoint Helpdesk app is equipped with a robust suite of tools designed for internal users, and it also functions as a ticketing system for external users via Office 365 services. Users can access the Helpdesk portal through Office 365 or submit tickets via email, which are conveniently aggregated for management. Our mobile-responsive solution is designed for optimal functionality across devices, promoting enhanced collaboration among team members. This approach allows you to effectively close the feedback loop, providing valuable insights into areas that may need improvement. Additionally, this ensures a streamlined experience for both internal and external users alike.

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

The Kaseya Business Management Solution (BMS) stands out as the most comprehensive tool designed specifically for Managed Service Providers (MSPs). By addressing the essential backend needs of MSPs, Kaseya BMS enables them to concentrate on marketing and delivering their services rather than getting bogged down with non-revenue activities. This robust platform encompasses various features such as project management, expense and time tracking, financial management, billing, inventory control, service desk functionalities, and customer relationship management (CRM). Users can effortlessly create, oversee, and resolve all service requests and support tickets through the platform. With Kaseya BMS, organizations can decrease the volume of service tickets filed and expedite the resolution of IT issues. Priced at roughly one-third of its competitors, it allows businesses to minimize the time spent on billing and time tracking, thus creating more opportunities for growth—enabling a 40% faster ticket resolution rate when integrated with VSA. Technicians can operate efficiently and harmoniously across various tools, gaining access to vital information precisely when and where they need it, ultimately enhancing overall productivity and service quality. This comprehensive approach not only streamlines operations but also empowers MSPs to provide exceptional service to their clients.

IncidentMonitor™ stands out as a sophisticated and adaptable IT Service Management (ITSM) solution. Originating from our Canadian headquarters, it has been developed, launched, and maintained since 1999 by Monitor 24-7 Inc., resulting in a robust user community across North America and Europe. The platform comes equipped with essential functionalities, features, and best practice templates that encompass ten ITIL processes, human resources processes, customer feedback surveys, and more, all readily available for immediate use. Beyond its role as an application for IT and ITIL support, IncidentMonitor™ serves as a comprehensive Service Management framework, featuring an integrated Workflow Engine, a Self Service Portal, and a Service Catalog Designer. The absence of a modular approach empowers organizations to broaden their service delivery capabilities beyond just the Service Desk, effectively enhancing operations across various departments. As a result, IncidentMonitor™ not only streamlines IT processes but also fosters a culture of efficient service management throughout the entire organization.

An exceptional helpdesk solution tailored for your SharePoint environment significantly enhances the standard of your IT support services while promoting both efficiency and transparency. Users can submit requests via a website form or email, which are subsequently transformed into a centralized ticket list. HelpDesk operators receive immediate notifications about new incoming requests or user responses, effectively preventing any breaches of service level agreements (SLAs). The system tracks response times and allows for escalation or alerts regarding impending deadlines for requests, ensuring timely management. Detailed reports on the quality of support services can be generated to monitor key performance indicators. Additionally, if a request is not addressed within the designated timeframe, it is automatically escalated. Clients can confirm resolutions, reducing the risk of overlooked requests through a comprehensive suite of automatic notifications and escalation options. Furthermore, the system helps decrease the volume of incoming requests by proactively presenting related articles from the integrated knowledge base before a request is submitted, thereby enhancing user self-service capabilities. This approach not only streamlines the support process but also empowers users to find solutions independently, ultimately leading to a more efficient helpdesk operation.

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

Aisera is leading the charge in innovation by launching a groundbreaking solution that transforms the dynamics between businesses and their customers. Utilizing state-of-the-art AI technology, Aisera delivers a proactive, tailored, and foresighted experience that streamlines operations and support in diverse fields such as HR, IT, sales, and customer service. By offering user-friendly self-service resolutions reminiscent of consumer-grade solutions, Aisera not only empowers its users but also enhances their success. By harnessing the potential of digital transformation, Aisera expedites the transition towards a more efficient future. Through the incorporation of user and service behavioral intelligence, Aisera facilitates the complete automation of tasks, actions, and essential business processes. By seamlessly connecting with top-tier platforms like Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera delivers significant business value while setting new standards in operational excellence. This innovative approach not only simplifies workflows but also enhances overall productivity across various sectors.

Effectively oversee your service business and enhance routing capabilities with premier software designed for service enterprises that seamlessly integrates with QuickBooks™. This software is compatible with QuickBooks™, ensuring a straightforward setup and user-friendly experience. It provides a customer portal alongside a variety of robust mobile solutions. With seamless integration into QuickBooks™, you can easily post invoices, track employee hours, manage bills, and more, eliminating the need for double data entry, as it supports classes and sales representatives. You can also enter and complete tasks and work orders, capture before-and-after images of your jobs, and manage customer equipment with features that allow for signature capture and transaction printing or emailing. This specialized software not only enables tracking of customer profitability but also enhances communication among staff and streamlines route management. By optimizing routes based on area, day, and technician, you can view detailed information for each stop, access maps for service calls while traveling, and generate route maps to improve stop order efficiency, ultimately leading to a more organized and productive service operation. Additionally, the software provides analytics to help identify trends and areas for improvement in your business.

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

The Anakage End User Support Automation platform for IT Service Desk employs a multifaceted strategy aimed at minimizing support tickets from the outset, addressing issues proactively before users are even aware, ensuring compliance, and streamlining your extensive processes through automation. Our Cobots empower users by enabling them to independently resolve issues related to their machines and applications. Designed to function as intelligent agents, these Cobots can monitor endpoints, constantly observe conditions, and take action proactively. They also have the capability to deploy themselves to necessary endpoints to rectify problems before users experience them. As systems grow in complexity and scale, you can effectively support a larger user base and maintain environmental compliance without the need for additional support personnel. This innovative approach not only enhances user experience but also optimizes operational efficiency across the board.

KACE is an endpoint management solution that offers a single point of control for managing IT systems across the entire organization. From initial deployment to ongoing maintenance, KACE is designed to fulfill all endpoint security and deployment needs—helping businesses quickly deploy, monitor, and manage their devices using a unified inventory database. KACE improves device security with on-demand hardware and software discovery, patch management, compliance reporting, and real-time monitoring of mobile endpoints. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Unified Endpoint Management by KACE. Where Next Meets Now.

SeamlessDesk, a cloud-based help desk software, is affordable and easy to use. It allows you to achieve your company's support goals with intuitive and rich-featured software. SeamlessDesk is not like other help desk software. You can choose from a variety of packages to get the features you need. No matter what package you choose, you will have unlimited access to all features. Simply tell us how many agents are needed and that's all.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Stop wasting your time managing internal IT with complicated solutions that don't work. Fiwit is the best IT software you could ever imagine. Too many screens and phones? Our IT asset management solution will help you tidy up all your devices. Make your colleagues happy. Give your colleagues the IT service they need. Don't leave your internal IT issues hanging with our integrated helpdesk software. Be organized.

Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.

The integration of mobility, collaborative self-service, and the innovative xFLow analyst user interface offers a contemporary experience for users to access services and complete tasks, ultimately encouraging greater user engagement, satisfaction, and enhanced productivity. Our IT service desk solution features cutting-edge change management capabilities, comprehensive automation, and pre-configured best practice content, which collectively facilitate a proactive IT service management strategy while minimizing financial risks and operational costs. Designed with the needs of IT service desk analysts in mind, CA Service Desk Manager empowers them to maximize their productivity through a fluid experience, allowing them to provide exceptional customer service without being hindered by cumbersome processes or excessive metrics. This solution fosters collaboration among teams, breaking down silos and enhancing communication rather than relying on fragmented knowledge sources. By equipping IT teams with an effective method for managing services in an interconnected environment, we aim to elevate both system and human intelligence, transforming them into a cohesive, collaborative IT unit that supports the overall business objectives. Ultimately, this unified approach ensures that IT services are not only efficient but also aligned with the strategic goals of the organization.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Richdesk offers a comprehensive software solution for help desk and asset management. It enables efficient prioritization and assignment of tickets to the appropriate agents while streamlining ticket queues, allowing for the documentation of resolutions that promote knowledge sharing and enhance service quality. The platform empowers both staff and customers to find solutions independently through a guided workflow, online knowledge base, service catalog, and real-time resolution updates. Simplifying routine help desk operations, it automates tasks such as ticket triage, assignment of agents, team notifications, SLA alerts, as well as the use of ticket templates and canned responses. Users can upload, monitor, and manage various asset categories by using customizable configuration item styles, along with maintaining service history. The software also provides agents, teams, and customers with insightful statistics, allows for one-click exports from ticket queues and asset lists, and features an integrated dashboard with a report generator. With all essential service management capabilities consolidated in one platform, Richdesk also includes self-service portals designed to minimize repetitive inquiries. Moreover, its fully-integrated asset management system ensures seamless tracking and organization.

Accelerate ticket resolutions in real-time by approving, assigning, and addressing them using cutting-edge AI technology. Experience a range of innovative features, including integrated field support, ticket creation through WhatsApp, chatbots, and self-service portals. Harness prebuilt helpdesk workflows driven by ML/NLP algorithms, eliminating the need for agents and customers to sort through allocations based on product catalogs or issue classifications. Effortlessly enhance critical KPIs such as CSAT, FCR, and CES while gaining insights by transforming customer analytics into actionable helpdesk strategies. Utilize a unified source of truth that empowers agents to deliver personalized interactions, ensuring customers feel appreciated and understood. Seamlessly integrate with external applications to elevate customer support, all while minimizing time, effort, and operational costs. Quickly connect with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk streamlines processes with its user-friendly interface, significantly boosting agent productivity for more proactive customer assistance. Ultimately, this comprehensive approach not only improves customer satisfaction but also optimizes overall service efficiency.

Total Support HelpDesk offers a user-friendly SERVER|CLIENT solution that is efficient and straightforward. It operates independently with an integrated CRM system, or it can seamlessly connect with existing external contact managers like Act!, MicrosoftSQL Contacts, Oracle, and Sybase ASE as a HelpDesk Add-on. You can host your database in various environments, whether on a local area network or a Cloud Server, ensuring accessibility from any location at any time via your PC. This comprehensive tool is ideal for businesses or organizations that need to monitor client communications, whether through calls or emails, from the initial contact to resolution. Total Support HelpDesk incorporates built-in workflow features that enable you to reassure clients that their requests are addressed with utmost priority, aiming for rapid solutions. With customizable priorities and a robust escalation mechanism, you can ensure that no inquiry goes unnoticed or unresolved, providing peace of mind for both your team and your clients. Furthermore, its flexible deployment options make it suitable for companies of all sizes, enhancing overall productivity and client satisfaction.

Empower your team to oversee and control the security, efficiency, and management of your complete IT infrastructure through a unified platform, all without any expense to you. The robust ITarian platform offers a streamlined approach to operations, enhances productivity, and optimizes the use of IT resources. Equip your IT personnel with enhanced monitoring and management functionalities. Increase IT efficiency by integrating roles, functions, and tools seamlessly. Ensure maximum uptime through proactive identification and resolution of issues. Streamline daily operations by automating routine tasks using custom scripts, thereby allowing your staff to focus on more strategic initiatives. This holistic approach not only improves workflows but also fosters innovation within your organization.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.