• Name: Shan F.
    Job Title: Sales
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam/fraud they will deduct the subscription even if you cancel the subscription on time

    Date: Sep 02 2024

    Summary: Worst as they are fraud and scam. never trust them.

    Positive: I canceled my subscription within 02 days of my subscription but they deducted my money saying that subscription was not canceled although I am sure that I canceled it. I made complained and they promised for refund but it never happened. Since April I am struggling to get my refund. They keep saying to check with my bank and bank saying as the amount is deducted so I need to contact the PDF Guru. They are scam, fraud never pay them subscription fees, there are many other reliable pdf editor site.

    Negative: Scam/fraud they will deduct the subscription even you cancel the subscription on time.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Shan! Thank you for sharing your experience. We deeply regret that you have had such a frustrating experience with the subscription cancellation and refund process. We understand how upsetting it can be when expectations are not met, especially regarding billing and refunds. We want to clarify that once a subscription has been successfully canceled, it is no longer renewable, and no further charges should be applied. If there are additional charges, it is possible that the cancellation process was not completed. If it is still unresolved, please reach out to us at support@pdfguru.com. We will do our best to assist you and work towards a resolution.
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Aug 30 2024

    Summary: Cancelled within the 7 days and my credit card was still charged the monthly fee of 49.00..... When I emailed them, they offered me a lifetime membership and refused to credit my credit card.... They are now ghosting me. Used the service once...
    How do they go from a monthly fee of 49.00 to lifetime membership. Joke.

    Positive: None - PDF Guru website is a scam to obtain your credit card information. Did the website change my PDF document to word? Yes. That would be the only positive as I have to provide a PRO!

    Negative: Cautious -they charge $49.99 a MONTH after 7 days... Even if you cancel, they charge your card and claim you did not. Bigger joke is they charge $49.99 a month and when you try to cancel, they offer you a lifetime membership for free.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your feedback. We are truly sorry to hear about the experience you had with our service. We understand how upsetting it can be to feel misled or unsupported, especially when it comes to billing and cancellations. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. If you haven't yet received a resolution, we strongly encourage you to reach out to us directly at support@pdfguru.com, and we will do everything possible to address your concerns.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Aug 29 2024

    Summary: I only needed to edit and upload one pdf file, which cost me 0.99 euros. But a week later I was charged another 49.99 euros for a so-called monthly subscription.

    Positive: I can't name any positive qualities of the product at all, not only is it a scam for money, but the service itself is done terribly.

    Negative: 49.99 euros for one pdf file and monthly subscription!!!

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced regarding the unexpected charges. We understand how upsetting it is to feel misled, especially when you only intended to use the service for a one-time need. However, we want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. If you are still facing any issues or if you haven't yet received a resolution, please don’t hesitate to contact us at support@pdfguru.com. We are here to help and will do our best to assist you.
  • Name: Anonymous (Verified)
    Job Title: Finance
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Do not trust and never share your bank account

    Date: Aug 28 2024

    Summary: Please do not purchase and never share your bank account with PDF Guru.
    They deduct money from your bank account with out purchasing and for unknown reasons.
    Be careful!!!
    Never trust them and never share your bank account.

    Positive: No pros.
    Not trustable.
    Not reliable.
    Customer unfriendly.
    Very bad customer support.
    They are getting money like scam.

    Negative: Deducting money from your bank account like scam.
    Please do not trust PDF Guru.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your concerns. We sincerely apologize for the negative experience you've had with our service and the frustration caused by unexpected charges. We understand how important it is to feel confident and secure when using online services, and we are truly sorry that this situation has made you feel otherwise. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. If you have not already resolved this issue, please contact us at support@pdfguru.com so that we can assist you further and address any concerns.
  • Name: Samira N.
    Job Title: Assistant
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    False information, scam

    Date: Aug 28 2024

    Summary: Zero customer service, because of lack information I lost many and company claims that I was aware of regarding charge which is totally BS. I am not he first time purchasing something and I have read all information what they shared and there was no information that it is 6 months subscription.

    Positive: Company mentioned false information upon purchasing package and they do not want to take any responsibility for the occurred situation, I lost 209 usd for the BS subscription and I am not happy with company replies

    Negative: No proper information for customers, there is only one contact email, phone is not reachable.

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Samira! Thank you for reaching out and apologies for the inconvenience. We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users. We are also dedicated to providing high-quality support, and regret that we didn’t meet our usual standards this time.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Dqiva P.
    Job Title: Freelencer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers, keep away from them

    Date: Aug 26 2024

    Summary: Scammers.

    Positive: Because they stole my money, I don't like them at all. If someone is the robber it is hard to find the pros.

    Negative: They charge 0,99eur for the service and after they get your CC data, they will charge 49,00Eur.

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Dqiva! We are sorry to hear you think this way, but thank you for the feedback. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Anonymous (Verified)
    Job Title: Trader
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Ease
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammer and misleading

    Date: Aug 25 2024

    Summary: BAD!! Stay far away from this company. Very misleading and I never recommend this company to anyone. They are bad news.

    Positive: None! I Don't have anything good to say about this company! Nothing good to say at all. Nothing good to say about this company. It wasn't a good experience.

    Negative: I recently experienced a concerning issue with a company where I signed up for a supposed one-time payment of $0.99, only to discover that they had charged $49.99 to my account without my explicit authorization. Despite the company claiming that I had agreed to an auto-payment arrangement, I can confirm that this was not the case. Subsequently, I promptly notified PayPal of the unauthorized transaction and requested their assistance in securing a refund. I also took the step of canceling my account with the company and reached out to them via email to request a prompt refund. Following this, PayPal facilitated the retrieval of the funds. In light of this experience, I advise exercising caution and maintaining distance from this company. Thank you. ❌❌❌❌❌

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer! Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Legend
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 20,000 or More
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Aug 20 2024

    Summary: Do NOT use this company if you want to pay £50 for one PDF file!! I am appalled at this service. Do not use.

    Positive: Tricked me into paying 99 cent for one PDF file then charged me £50!!!!! For the subscription fee which I had not signed up for. Ridiculous greed and disgusting

    Negative: Everything - awful service. Took my money without my consent

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer! Thank you for your feedback. We’re truly sorry to hear about your experience. Please know that it is never our intention to mislead our users. Our trial and subscription details are presented during the sign-up process, but we understand that this can sometimes be overlooked. We’re constantly working to improve clarity and ensure full transparency. If you haven’t already, please contact our support team at support@pdfguru.com with the email address associated with your account so we can look into this further and assist you directly.
  • Name: NC7 1.
    Job Title: Sales manager
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Absolute Scam

    Date: Aug 19 2024

    Summary: Avoid this like the plague, there are so many other tools that are better and non-scammers. this site should be taken down

    Positive: The tool is decent but they will scam you into paying a hefty monthly subscription without confirming with you first.

    Negative: They will trick you and automatically debit 49.99 from your card without getting your consent. They will say 1.99 for a 7 day access and once you pay, they will charge you for a subscription that you never wanted.

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer! Thank you for sharing your experience. We are truly sorry to hear about your frustration. It’s never our intention to cause confusion or frustration regarding our subscription services. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side. If you feel there has been a misunderstanding, we strongly encourage you to reach out to our support team at support@pdfguru.com with the details of your account, so we can look into this and provide you with the best possible resolution.
  • Name: William S.
    Job Title: Head Chef
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Misleading Information

    Edited: Aug 16 2024

    Summary: Very Misleading Company, I signed up for $1.99 full access for a week so I thought, until 7 days later I was charged $49.99US.

    It does say that on the website that I missed, it also says on the website within 30 days you can Cancel anytime with, a money-back guarantee, when I tried to get a refund, there was a battle.

    it says in its terms and conditions that there must be a technical error or problem to get your money back,

    it wasn't until I told them I had over a million hits on my Google reviews that I suddenly got a refund.

    please be careful with this site and do your research, they are not doing anything illegal but choosing their words very cleverly.

    Positive: Easy to use, great product, can do every convert.
    PDF to Excel
    Word to PDF
    PNG to PDF
    Excel to PDF
    Jpeg to PDF

    Negative: Very misleading information, be careful, money back guarantee but not so

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear William! Thank you for taking the time to share your experience. We deeply regret that your experience with our service did not meet your expectations. We want to emphasize that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. We always strive to be transparent, and we truly appreciate your feedback, which will help us improve. If you ever need assistance with a similar situation in the future, please don't hesitate to reach out to us at support@pdfguru.com. We’re here to help and will ensure we provide the best resolution possible.
  • Name: Renata C.
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 20,000 or More
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    They are a scam

    Date: Aug 13 2024

    Summary: Here’s what really happened: I understand that the subscription was automatically renewed after the trial period, but my intention was to make a one-time purchase, not to subscribe to a recurring plan. At no point did your website clearly indicate that I was enrolling in a trial that would result in future charges. The product was advertised specifically for single-use editing, not for a subscription service. I expect a full refund for this misleading transaction.

    Positive: They merged two pdf pages for me and charged me 49 euros for it. I'm not sure if it's a pro..........

    Negative: This site is engaging in deceptive practices, taking £49.99 from my account after an unannounced automatic renewal following a so-called 7-day trial. It’s outrageous to mislead customers like this‼️‼️‼️ I demand an immediate refund from your team!

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Renata! Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion caused by our subscription process. It’s never our intention to mislead customers, and we understand how frustrating this situation must be. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it. Your feedback is extremely valuable, and we will review our process to ensure we improve transparency. Please feel free to contact us directly at support@pdfguru.com so we can assist you with your refund request and resolve this matter as quickly as possible.
  • Name: Anonymous (Verified)
    Job Title: Civil Servant
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Complete Scam

    Date: Aug 11 2024

    Summary: Terrible - charged £49.99 for on top of what I though was a one-off 7-day service. Description is ambiguous - 30 day money-back guarantee is an outright lie and cut and paste responses come back when you complain to their 'support' email. SCAMMERS!!!!!!

    Positive: Absolutely nothing to recommend with these scammers. Their conversion software might work, but their charges are a scam.

    Negative: You think you are paying a one-off £1.99 for a week's access and then get charged £49.99 / month. Their 30 day money-back guarantee is an outright lie.

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer, Thank you for your feedback. We sincerely apologize for the misunderstanding and any inconvenience this may have caused. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. If you would like further assistance, please contact our support team at support@pdfguru.com, and we will do our best to resolve this matter promptly.
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM Site

    Date: Aug 09 2024

    Summary: Tricks you into monthly subscription BEWARE.

    Positive: NONE, this software company uses trickery to sign you up to monthly subscriptions. you think you are buying a one off.

    Negative: Nowhere did I commit to a monthly subscription of $49.00

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer! Thank you for sharing your experience. We are truly sorry to hear about the confusion you encountered regarding our subscription process. We understand how frustrating this situation can be. We want to emphasize that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. Our team would like to investigate this further. Would you mind reaching out to us at support@pdfguru.com? It has been a pleasure assisting you, and we wish you only the best.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers

    Date: Aug 07 2024

    Summary: Poor. Don’t use or you will scammed for 50£.

    Positive: Scam you for so much money without prior information. When subscribing there is no policy information.

    Negative: Scammers and con artists. Stay away from them.

    Read More...
    PDF Guru Company Response
    Date: May 14 2025
    Dear Valued Customer! Thank you for sharing your experience. We sincerely apologize for any confusion or frustration you have experienced with our service. We take these matters seriously and want to ensure that our customers fully understand our subscription terms. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Dave B.
    Job Title: Founder
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A scam that never ends!

    Date: Aug 06 2024

    Summary: Awful. The worst thing is the time you waste complaining to them. They do eventually admit that they should have taken your money, but the you have to go through the same time consuming process next month. It's a nightmare.

    Positive: The software works OK and does reduce the size of a typical pdf more than Adobe Acrobat Compression.

    Negative: It is a total scam - they just take money from you account for no reason. You agree to pay £1.99 for a single pdf compression and the next thing you know you have £49.99 taken from your account every month. So you complain and they admit they are in the wrong, but the next month it starts all over again. Stay well clear!

    Read More...
    PDF Guru Company Response
    Edited: May 14 2025
    Dear Dave! We are deeply sorry to hear about your experience. We understand your frustration, and we appreciate you bringing this to our attention. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!