• Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Rubbish

    Edited: Sep 30 2024

    Summary: Rubbish.

    Positive: Good if you like wasting your time then being charged for it.

    Negative: Don't waste your time advertised as free then tries to charge unscrupulous fat cats getting fatter.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for taking the time to leave your feedback. We’re truly sorry to hear that your experience did not meet expectations. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Self-employed
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam

    Date: Sep 27 2024

    Summary: I needed to convert a document. I usually use free tools but they came recommended. Bad recommendation. I selected 1 time use for $1, which $1.36 CAD was charged to my Mastercard. Out of no where, no communication at all, my card was charged $67.45 CAD. When I went to their website they had my account signed up for a subscription. I haven't used them since that one time and don't intend to use them again so why would I need a subscription? It is unauthorized. I've filed a dispute with my credit card company as from other reviews on here, I probably won't get my money back from them willingly.

    They are not transparent about their services and come across fraudulent.

    Be careful.

    Positive: Nothing good to say. Not at all transparent about their services. Unauthorized charges to your credit card. Do not recommend them at all. Please avoid!

    Negative: Everything. Not transparent, unauthorized charges to people's credit cards. Poor customer service. Do not recommend at all. Please avoid!

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for taking the time to give us feedback; it means a lot to us. We apologize for any inconvenience this might have caused. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Do not use!

    Date: Sep 26 2024

    Summary: Searched for a free converter for one time use. This site came up and i paid £1 to use. They never emailed to say it is a subscription and that i had used a trial and they would now charge £50 monthly for a service i don't need. The one time use was useless. Overcharging on subscriptions, Don't ever put your card numbers in. I was charged $50 saying monthly subscription. Now although i have paid $50, my subscription status says cancelled. So they scammed me of $51 for 7 days and 1 document that was not usable. They will not refund and they state they sent email before charging and to check my spam. Nothing....no messages at all. They have offered me a discount on a lifetime plan! Shame on these people.

    Positive: None. Falsely advertised and fraudulent company. Customer service is appalling and unhelpful. Application was useless and eventually the one document i needed ever was not usable.

    Negative: Everything! This is a con service. Do not use. If you are going to spend this overpriced amount, buy an adobe licence it's cheaper! I used this service once for one document and that's all i needed it for.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration and disappointment you encountered. We understand how upsetting it can be to feel misled, especially when you intended to use the service for a one-time need. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. If the issue remains unresolved or if you’d like to discuss it further, we encourage you to reach out to us directly at support@pdfguru.com. We’d be happy to assist you.
  • Name: Anonymous (Verified)
    Job Title: Accountant
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam

    Date: Sep 25 2024

    Summary: Scam do not use it.

    Positive: Unbelievably bad service are just a total scam. Charge you £49.99 for nothing. And you never get back your money.

    Negative: Absolutely bad customer service. I feel sorry for everyone who subscribe for 1.99 and they scam you 49.99 after.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for taking the time to leave a review. We sincerely apologize for the frustration and confusion you’ve experienced. and regret to hear of the reported poor level of support you received. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fraud and Scam

    Date: Sep 23 2024

    Summary: Overcharging on subscriptions, Don't ever put your card numbers in. I was charged $0.99 on 04/09. I got a email telling your subscription is cancelled on 11/09 but still got charged $50 saying monthly subscription. Now although i have paid $50, my subscription status says cancelled. So they scammed me of $51 for 7 days. Shame on these people. Still they don't have the answer to the question why I received a email saying my subscription was cancelled and then charge me?? They don't have answers for me anymore.

    Positive: No pros at all, scamming people. Taking advantage of people's innocence and scamming them. Emails us saying the subscription is cancelled and then still charges you.

    Negative: Fraud and a very big scam, never trust these people. Please read reviews on google first before jumping on to the website. Never give your card details to them.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your experience with us. We deeply regret that your experience did not meet your expectations and understand how frustrating this situation must have been for you. We sincerely apologize for the confusion and inconvenience caused. We take such concerns seriously and continuously work on improving the clarity of our subscription notifications and billing processes. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Sep 16 2024

    Summary: Worst application on the internet they will steal your money legally, people like this should not be allowed on the internet.

    Positive: No pros for this application they stole $79 from me with there 1 euros trial…. it's a shame to do this to students.

    Negative: Being a student and getting scammed for $70 is pretty rough.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for your feedback, and we sincerely apologize for the frustration and disappointment you’ve experienced. We fully understand how important it is to feel confident in your purchases, and we are truly sorry to hear that your experience has led to this level of dissatisfaction. Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases. Our team would like to investigate this further. Would you mind reaching out to us at support@pdfguru.com? It has been a pleasure assisting you, and we wish you only the best.
  • Name: Anonymous (Verified)
    Job Title: Marketing Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers - Bad Expirence

    Date: Sep 16 2024

    Summary: This is a scam. I strongly advise all users not to use this software because it is only a scam. This software was not good!

    Positive: Very bad experience with this PDF editor tool because they do not provide support properly and if any can cancel the subscription, they do not refund money.

    Negative: Very Bad Software.
    Bad Experience.
    Charged Too Much Money.
    Not Supportive.
    Non-Refundable.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for taking the time to leave your review. We sincerely apologize for the frustration and negative experience you've had with our service. It’s never our intention to cause any inconvenience or confusion, and we are truly sorry that you felt unsupported. We have taken your feedback seriously and continue to work on enhancing our customer support and ensuring that all of our services meet the expectations of our users. We strive for transparency in our billing processes and are committed to improving the overall experience for all of our customers. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anthony P.
    Job Title: Educator
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCUM

    Edited: Sep 11 2024

    Summary: This is a criminal enterprise
    Cyprus must be a regulation free jurisdiction to let unethical scum set up businesses like this. Cyprus politicians must be scum for allowing this to continue.
    They are ripping people off and there business model is corruption.

    Positive: Cyprus must be a regulation free jurisdiction to let unethical scum set up businesses like this. Cyprus politicians must be scum for allowing this to continue.
    They are ripping people off and there business model is corruption.

    Negative: Buy a $0.99 subsription for 7 days and then you are charged $49 !!

    Easy to sign up, difficult to cancel subscription.

    Criminal enterprise.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for taking the time to leave your review. We are genuinely sorry to hear about the frustrations you've experienced. We understand how upsetting it can be when expectations are not met, especially regarding billing and subscription processes. We take all feedback seriously and strive to improve our communication and transparency to ensure a better experience for our users. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Anonymous (Verified)
    Job Title: Teacher
    Length of product use: Free Trial
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I regret not reading the reviews before subscribing

    Date: Sep 10 2024

    Summary: Disappointed. I was really surprised when I saw the deduction. I cancelled the subscription before the end of it and I received the cancellation confirmation yet, customer care told me that the cancellation was not processed.

    Positive: I wish I had read these reviews before subscription. Same story, I was charged before the end of my seven days subscription that I already paid for as well. I contacted customer care, the responses were too fast so I new that this is a common problem.

    Negative: My account was recharged before time. The ready formatted response from customer care.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding the subscription charges. We understand your concern regarding the charge, and we want to assure you that payments are only processed for active subscriptions. If this issue remains unresolved or if you need any further assistance, please don’t hesitate to reach out to us directly at support@pdfguru.com. We are here to help and will be happy to assist you.
  • Name: Rendani M.
    Job Title: Technician
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers of scammers

    Date: Sep 09 2024

    Summary: My overall experience was very very bad. I lost money to these scammers. I will never use their services again. And my advice to anyone is that you should never try them.

    Positive: Nothing to like about PDF Guru. Trying them was a very bad idea. They are scammers of note and I wish this company could be banned from operating. They are very dishonest and unprincipled.

    Negative: PDF Guru is a very big scam! They sell you a subscription of $49.99, but use a $0.99 subscription. When you fall for this scam your money is gone and they will never refund you, instead they will refer you to emails that were never sent to you.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Rendani! Thank you for taking the time to share your experience. We are truly sorry to hear that you had such a disappointing and frustrating interaction with our service. Your concerns about billing and communication are valid, and we deeply regret that we did not meet your expectations. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. If the issue remains unresolved or if there’s anything more we can do, we encourage you to reach out to us directly at support@pdfguru.com. We’d be glad to assist you further.
  • Name: Anonymous (Verified)
    Job Title: Lawyer
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAMMERS & FRAUDULENT

    Date: Sep 05 2024

    Summary: Terrible just scamming people and committing fraud in broad daylight.They will make up every excuse in the book not to refund you then offer lifetime membership as if that will make up up for the theft.

    Positive: Nothing to like. A completely fraudulent and dishonest company claiming you can use their service for free but will charge 49Euros multiple times.

    Negative: They are scammers and many people have complained about their unethical and fraudulent practices yet nothing is done about it.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service left you feeling frustrated and misled. Please accept our sincere apologies for any confusion caused by our subscription model and for any inconvenience you’ve encountered. We want to emphasize that charges can only be incurred upon your agreement to the subscription conditions and subsequent confirmation. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Vanny P.
    Job Title: Environmental health officer
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    They charged me $313 for a free trial

    Date: Sep 03 2024

    Summary: The company misrepresented their offer as a free trial, but I was unexpectedly charged $313. I tried to dispute the transaction with my bank, but unfortunately, I was not successful. I believe that this is a serious scam and legal action should be taken against this deceitful company.

    Positive: Beware of this scam! Their so-called "free trial" will end up costing you a whopping $313. Numerous individuals have reported suspiciously similar reviews about their unethical practices. Stay vigilant and spread the word to protect others from falling into this trap.

    Negative: Be cautious when using them - even if they claim to be free or cheap, they may end up costing you a lot.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Vanny! Thank you for bringing this to our attention. We sincerely regret that your experience with our service resulted in unexpected charges and frustration. We understand how alarming such a situation can be, and we apologize for the stress and inconvenience caused. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. If it has not yet been resolved or if there's anything we can do to assist you further, please don’t hesitate to contact us at support@pdfguru.com. We would be glad to take another look and help in any way we can.
  • Name: Shan F.
    Job Title: Sales
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam/fraud they will deduct the subscription even if you cancel the subscription on time

    Date: Sep 02 2024

    Summary: Worst as they are fraud and scam. never trust them.

    Positive: I canceled my subscription within 02 days of my subscription but they deducted my money saying that subscription was not canceled although I am sure that I canceled it. I made complained and they promised for refund but it never happened. Since April I am struggling to get my refund. They keep saying to check with my bank and bank saying as the amount is deducted so I need to contact the PDF Guru. They are scam, fraud never pay them subscription fees, there are many other reliable pdf editor site.

    Negative: Scam/fraud they will deduct the subscription even you cancel the subscription on time.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Shan! Thank you for sharing your experience. We deeply regret that you have had such a frustrating experience with the subscription cancellation and refund process. We understand how upsetting it can be when expectations are not met, especially regarding billing and refunds. We want to clarify that once a subscription has been successfully canceled, it is no longer renewable, and no further charges should be applied. If there are additional charges, it is possible that the cancellation process was not completed. If it is still unresolved, please reach out to us at support@pdfguru.com. We will do our best to assist you and work towards a resolution.
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Aug 30 2024

    Summary: Cancelled within the 7 days and my credit card was still charged the monthly fee of 49.00..... When I emailed them, they offered me a lifetime membership and refused to credit my credit card.... They are now ghosting me. Used the service once...
    How do they go from a monthly fee of 49.00 to lifetime membership. Joke.

    Positive: None - PDF Guru website is a scam to obtain your credit card information. Did the website change my PDF document to word? Yes. That would be the only positive as I have to provide a PRO!

    Negative: Cautious -they charge $49.99 a MONTH after 7 days... Even if you cancel, they charge your card and claim you did not. Bigger joke is they charge $49.99 a month and when you try to cancel, they offer you a lifetime membership for free.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your feedback. We are truly sorry to hear about the experience you had with our service. We understand how upsetting it can be to feel misled or unsupported, especially when it comes to billing and cancellations. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. If you haven't yet received a resolution, we strongly encourage you to reach out to us directly at support@pdfguru.com, and we will do everything possible to address your concerns.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SCAM

    Date: Aug 29 2024

    Summary: I only needed to edit and upload one pdf file, which cost me 0.99 euros. But a week later I was charged another 49.99 euros for a so-called monthly subscription.

    Positive: I can't name any positive qualities of the product at all, not only is it a scam for money, but the service itself is done terribly.

    Negative: 49.99 euros for one pdf file and monthly subscription!!!

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the frustration you've experienced regarding the unexpected charges. We understand how upsetting it is to feel misled, especially when you only intended to use the service for a one-time need. However, we want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. If you are still facing any issues or if you haven't yet received a resolution, please don’t hesitate to contact us at support@pdfguru.com. We are here to help and will do our best to assist you.