• Name: Anonymous (Verified)
    Job Title: System Admin
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Do Not use PDF Guru

    Date: Jan 23 2025

    Summary: I was only editing a PDF file, but they sold me a monthly subscription of US $45.99 without my authorization or consent, and charged me the first month's fee through PayPal, though I paid for editing the PDF US $0.99 as well. I am very disappointed, and I am still fighting for a refund.
    There are flaws in the process. They pretend that it is free of charge to create or edit PDF files, but they charge, and their charges are in US dollars. This means you get another surprise when you are charged.

    Positive: There are no pros. I found it difficult to use. This is a Bad Product. This is not user-friendly. This is a bad product.

    Negative: PDF Guru overcharged me without my knowledge. There are no pros. I found it difficult to use. This is a Bad Product. This is not user-friendly. This is a bad product.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for reaching out and apologies for the inconvenience. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it. We also strive to provide a transparent and user-friendly experience, and we apologize if our trial process fell short of your expectations. Your feedback is valuable to us, and we'll use it to improve our services. Please reach out at support@pdfguru.com with your thoughts on how we can make the service more appealing to you.
  • Name: Velana S.
    Job Title: Freelancer
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam -> never use this service!

    Date: Jan 18 2025

    Summary: It's internet cheating! Folks, never use it!

    Positive: No pros.

    Negative: I edited one page (pdf), as needed urgently.
    Paid 0,99 Euro for download a revised doc. And that's it.
    And two months later I found a bad surprise in my online banking! This PDF Guru began to deduct 50 Euro per month!! What for?!
    I already cancel that two transfers in my online banking.
    Paypal must obey same (reward the payments).

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Velana! Thank you for taking the time to give us feedback; it means a lot to us. We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly.
  • Name: Anonymous (Verified)
    Job Title: Teacher
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam company

    Date: Jan 17 2025

    Summary: If I have anywhere to report this scam company I would, I was not the only one scammed by this company.

    Positive: Couldn’t save the file after spending 2 hours editing the PDF. Wasted money and time, nothing good at all!

    Negative: Paid for the trial and they automatically subscribe their monthly membership which was $49 per month without notification, all you get was a junk email saying that they will start taking your money after the trial period. They refused to give refund as their website has all the policy to back them up. They meant to scam your money that way, if you don’t check carefully you end up paying $49 per month for this crap service.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thanks for letting us know about this issue. We regret to hear of these incidents and the reported poor level of support you received. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers and thieves.

    Date: Jan 12 2025

    Summary: Do not trust.

    Positive: Absolutely do not trust them. They refuse to refund me after I only purchased the $0.99 option. They trick you into charging you $49.99 and say you should read the fine print. I hate scammers. I would like my refund!!!

    Negative: Nothing, nothing.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thanks for your input. We regret to hear of these incidents and the reported poor level of support you received. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam

    Date: Dec 31 2024

    Summary: Terrible. Do not use it. They will charge you for a terrible service after one week of use.

    I used it as a one off paying 99p and even at that it was terrible.

    Positive: Nothing.

    Scam website that doesn't tell you they are going to charge you £49.99 a month when you use a one off 99p feature.

    Negative: If I could give this less I would.

    I used this to make a 99p pdf which was a rip off at that for the software.

    I just logged into my banking app to see I'm being charged £49.99 a month to use this. At no point did I sign up for a monthly subscription as who in their right mind would pay that for this.

    That's 600 a year.

    Absolutely shocking.

    At no point did I agree to these terms.

    At no point did I create an account with password so you can't even log in to cancel.

    I'm contacting my bank to get the money back.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for your review. That sounds very unfortunate. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. Our team would like to investigate this further. Would you mind reaching out to us at support@pdfguru.com? It has been a pleasure assisting you, and we wish you only the best.
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Unethical Billing Practices and Poor Customer Support

    Date: Dec 31 2024

    Summary: I’m extremely disappointed with PDF Guru’s customer service. Despite requesting a refund for an unauthorized charge, they refused, hiding behind rigid refund policies. I only intended to use the service once and contacted them promptly, but they showed no flexibility or genuine effort to resolve my concerns.

    This lack of consideration for customers is unacceptable. I won’t use PDF Guru again and caution others against subscribing unless you’re okay with unexpected charges and unhelpful support. Customer satisfaction clearly isn’t their priority.

    Positive: Nothing to say about its pros and all are disappointments!

    Negative: N/A.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! We appreciate your feedback. We are sorry to hear that you had an inconvenience with our product. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side. We also strive to provide exceptional quality support, and we are sorry to hear that we didn’t meet the high standards. Our team will do their best to make it right for you. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Hannah S.
    Job Title: Travel agent
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Never use this service never provide your card details

    Date: Dec 30 2024

    Summary: Horrible they never refund you
    They don’t tell you when they’re charging
    They are based in Greece and are scammers

    Positive: Nothing
    Horrible
    Don’t refund
    Don’t advise when charging
    Don’t like where they’re based
    They are scammers

    Negative: Never ever provide card details to this company as you will automatically become a member even if you use it as a one off.
    Not only is the service ridiculously priced at USD 50 per month however they will also not notify you when your card is being charged.
    When I picked up the charge within a day they also refused to refund my money.
    I highly recommend never using this company.

    Read More...
    PDF Guru Company Response
    Edited: May 13 2025
    Dear Hannah! Thank you for being our customer and leaving us feedback. We are sorry for the inconvenience caused! We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Iancu M.
    Job Title: Administrator
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scamers

    Date: Dec 23 2024

    Summary: This is unacceptable and feels like a scam. Companies like this should focus on creating a service worth the money instead of exploiting customers with unfair practices. Save yourself the frustration and look for a more honest alternative.

    Positive: N/A.

    Negative: I strongly advise against using this service. They operate on an abusive subscription model. I canceled my subscription after paying the initial 1 euro, but they still debited 50 euros from my account without authorization. When I reached out for a refund, they refused to return my money, hiding behind their so-called "policy."

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Iancu! Thanks for letting us know about your experience. We regret to hear of these incidents and the reported poor level of support you received. Please allow us to clarify that if a subscription is successfully canceled, it cannot be renewed, and no additional charges should occur. The issue might be related to the fact that the subscription wasn’t canceled.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Business Owner
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stay away

    Date: Dec 15 2024

    Summary: Unethical. They tie you into a subscription that they don't inform you about upfront and then hide behind bogus terms and conditions to avoid giving you a refund. So many people have complained about this practice and yet they continue to operate in this manner....If there was an option for 0 stars, I would give them that. This company is not sincere or serious about providing a good service, they just want scam people out of their money.

    Positive: Nothing.
    Seriously, nothing.
    Yo can tell this by visiting any reputable review site and seeing how many people have the same complaint about their business practice and yet they continue.

    Negative: Unethical.
    Scam.
    Do not value customer satisfaction or feedback.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! We are sorry to hear you think this way, but thank you for the feedback. We apologize for any inconvenience this might have caused. Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Jay T.
    Job Title: Head of design
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scam Alert - Unauthorized Charges!

    Date: Dec 06 2024

    Summary: Avoid this company at all costs! I will be reporting them to consumer protection agencies and my bank to dispute this fraudulent charge. This has been an incredibly frustrating and time-consuming ordeal.

    Do not trust them with your payment information!

    Positive: None.

    Negative: Had a terrible experience with PDF Guru. They charged my account $499.99 without my consent, and I never even subscribed to their service. This is completely unacceptable and feels like a deliberate scam.

    When I reached out to their support team, I received no meaningful response or resolution. After doing some research, I found countless complaints online from others who experienced similar unauthorized charges. This pattern shows a serious issue with their business practices.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Jay! Thank you for taking the time to write a review. We are sorry for the inconvenience caused! Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly. We are also dedicated to providing high-quality support, and regret that we didn’t meet our usual standards this time. Please know that our team is focused on resolving the matter to your satisfaction. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Anonymous (Verified)
    Job Title: Engineer
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    They charged me $49.99 without authorisation ! Be aware of this website

    Date: Dec 01 2024

    Summary: Very bad experience, give me back my money! I will write this review everywhere. Unacceptable behavior.

    Positive: This website works well but it's a scam, it charges you to try then charges you more without authorisation.

    Negative: SCAM website, they charged me 49.99 without authorisation! Give me back my money!

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thanks for pointing this out. We are sorry to hear about your experience. First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at support@pdfguru.com and we will get back to you promptly. We are standing by and hope to help you soon!
  • Name: Stefano C.
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Caution ...you will subscribe a subscription!

    Date: Nov 19 2024

    Summary: Your "monthly subscription" was automatically renewed after the 7-day trial period.

    Positive: I use it once as pdf converter.
    Some time ago, having to convert 1 single file into PDF, I paid about 1 Euro (and I never used it again) and perhaps I didn't read some contracts as they were in English and I was in a hurry.
    I only noticed today that you charged me 49.99 euros per month on PayPal as it is a "monthly subscription", which I cancel immediately with an email.

    Negative: Read carefully!!!! the because one single use is a subscription with 49,99 euro for month until you canceled it.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Stefano! Thank you a lot, your report is highly valuable to us. We understand your frustration. It seems that you may have signed up for a trial subscription, and before your purchase, the terms of the trial and additional subscription options were prominently displayed on the sales page. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.
  • Name: Peter S.
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Scammers do not use

    Date: Nov 16 2024

    Summary: Terrible pdf guru do not use . They tell you free trial and you get hit $76 I WANT MY MONEY BACK AND HUNDREDS OF PEOPLE BEEN SCAMMED

    Positive: They take your money without authority. Just look them up on Facebook and see for yourself

    Don’t trust them they promote free and you hit hard

    Negative: Terrible decision to take the risk and see this review don’t get caught

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Peter! We truly appreciate you taking the time to provide your feedback and are sorry that this has happened. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied. Our team would like to investigate this further. Would you mind reaching out to us at support@pdfguru.com? It has been a pleasure assisting you, and we wish you only the best.
  • Name: Anonymous (Verified)
    Job Title: Marketer
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    PDF Guru review

    Date: Nov 14 2024

    Summary: These guys are a scam. Run.

    Positive: None.

    Negative: Scam PDF guru is a scam, they lured me in with $2.5 and wants to charge me $72. Moreover they have locked me out of the app so that I can’t log in to.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thanks for bringing this up. We're deeply sorry for the inconvenience! Regarding the payment process, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.  Please report this matter via email support@pdfguru.com, and we will do our best to fix it. Until then, we apologize for the inconvenience.
  • Name: Anonymous U.
    Job Title: Director
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Absolute scam

    Date: Nov 09 2024

    Summary: It was absolutely terrible. I had to close my bank account of ten years, hire an attorney, contact the police and the company could have simply refunded me the number of fraudulent charges from
    Their company in one month. But they refused.

    Positive: This company is a scam and they will fraudulently charge you numerous time. I had to get an attorney and close my bank account.

    Negative: They are scammers and swindlers. They opened multiple accounts under my email address when I asked to close the account, and then refused to refund me.

    Read More...
    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for reaching out and apologies for the inconvenience. We regret to hear of these incidents and the reported poor level of support you received. Kindly note that we are unable to act on your behalf or facilitate your subscription sign-in. Subscriptions and associated charges can only be accepted and agreed upon by customers directly. We kindly ask that you email support@pdfguru.com. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience.