Alternatives to Oracle Cloud CX

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Using Twilio Segment, companies can collect, unify and route their customer data into any system. Over 25,000 companies use Twilio Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences.

Optimize your website to increase customer value High ROI A/B Testing to (Actually!) Grow Your Business We have created a tool that eliminates many of the problems associated with other platforms and allows you to focus on your optimization strategy. Convert's tool is the only enterprise solution that does not store personal data in its default setting. It also uses first-party cookies to track visitors accurately. We are here to help you. ConversionXL tests show that we are the fastest testing tool. We've beat the blink that skews results, and damages your reputation. No more waiting. We are human experts who can help you. They know the tool inside and out, value your time, and won't stop until you're happy. Many plans include unlimited domains, tests, and projects. You also get advanced developer options and top-notch training add-ons. You can test it if you think it.

Routee is an intelligent omnichannel communication platform. (CPaaS), Routee offers advanced Web and API automation for all industry sectors. Routee's services are powered by AMD Telecom's strong infrastructure. They enable businesses to optimize marketing and business processes. -SMS Marketing: Custom-made messages based upon customers' individual preferences -Email Marketing: personalized newsletters and email campaigns based upon audience behavioral data -Transactional email: automated emails to customers regarding important data about their transactions -Marketing Automation: Rich forms & customer data capture. Automate repetitive marketing tasks and track marketing campaigns. -Two factor authentication: A second layer of security that includes fallback via SMS, Voice, Viber, and Missed Call -Cloud IVR: Multilingual capabilities, including the ability to convert speech into text and text to human-sounding text -Push Notifications: personalized web and mobile push notifications based on segmentation.

MoEngage, an Insights-driven customer engagement platform, is for the customer-obsessed marketer. We help you delight customers and keep them coming back for more. MoEngage allows you to analyze customer behavior and engage customers with personalized communication via email, mobile, or web. MoEngage is a full-stack platform that combines powerful customer analytics, AI-powered customer journey orchestration and personalization. It's all in one dashboard. MoEngage has helped to increase customer engagement. MoEngage can be used by product managers and growth marketers to offer a personalized experience to customers throughout their entire customer lifecycle - from onboarding to retention, growth, and beyond. MoEngage is different because it offers a complete-stack solution that includes powerful customer analytics, AI-powered customer trip orchestration and personalization capabilities.

Drive the expansion of your business and foster brand fidelity with Oracle CX Marketing, which is a comprehensive suite of digital marketing tools within Oracle Cloud CX designed for both B2B and B2C marketers. This solution empowers users to leverage real-time insights and customer signals for crafting tailored experiences. By integrating customer behaviors, transactions, and demographic information across various platforms such as marketing, sales, service, and back-office functions, organizations can design exceptional experiences for every customer. Gather information from a multitude of sources, implement intelligence on a grand scale, and utilize insights to provide personalized interactions at critical moments. This approach allows marketers to blend their intuition and creativity to orchestrate compelling campaigns and unforgettable customer experiences. Focus on high-value clients and individuals, enhance lead generation and its progression, increase customer loyalty and growth, and guarantee consistent and personalized communication across all channels and regions. Ultimately, this strategy not only boosts brand engagement but also positions your business for sustainable success in a competitive landscape.

Transforming anonymous site visitors into dedicated patrons is essential for businesses. By providing smooth interactions, fostering trust, and creating tailored digital experiences, companies can effectively engage with their clientele, partners, and customers alike. Enhance the B2C engagement process by ensuring that new and returning customers are easily identified and provided with relevant experiences through SAP Customer Identity and Access Management solutions. Quickly onboard users with a straightforward registration process and enhance personal interactions using social login functionalities. Strengthen omnichannel strategies with robust capabilities like single sign-on, SAML 2.0, and Open ID Connect to ensure secure data sharing and authentication. Close data gaps by developing unified customer profiles, allowing for the delivery of trustworthy and personalized experiences. Furthermore, expedite the market launch of new services, streamline the management of identity lifecycles, and mitigate potential risks with SAP Customer Identity and Access Management solutions tailored specifically for B2B environments. By integrating these solutions, businesses not only enhance customer satisfaction but also significantly improve their overall operational efficiency.

Our cutting-edge solution for customer engagement features robust capabilities in 5G and IoT service design, delivery, and monetization, alongside integrated AI and machine learning applications, all within a cloud-native, microservices framework. If your goal is to enhance your digital commerce strategies, enrich the customer experience at every interaction, or roll out sophisticated 5G services to rapidly capitalize on your network investment, the Amdocs Customer Experience Suite provides the necessary flexibility to tailor your transformation strategy and modernization efforts according to your business objectives. Additionally, our modular and open portfolio, designed to meet industry standards, will facilitate the modernization of your existing systems while expediting your transition to cloud-native applications and networks. This ensures that your organization remains competitive and poised for future advancements in technology.

FLYDE stands out as the most user-friendly AI-powered platform aimed at enhancing revenue and profit margins by streamlining customer data management for brands and retailers. By integrating all data sources, it delivers a comprehensive and real-time 360º perspective of the customer base, which leads to actionable insights. The platform utilizes proprietary AI/ML-driven predictive models that significantly boost customer retention and Customer Lifetime Value (CLTV) by 20%, improve lead-to-sales conversion rates, and elevate profits and Return on Advertising Spend (ROAS) by an impressive 43%. Key functionalities include 360º customer profiles, predictive behavioral models, and intelligent segmentation, all designed to refine each phase of the customer journey. With a rich history of over 15 years, FLYDE merges cutting-edge technology into a single cohesive platform, enabling businesses to seamlessly integrate and leverage both online and offline data. This strategy not only reduces churn and enhances customer retention but also paves the way for the creation of tailored marketing initiatives. By focusing on the unique needs of each customer, FLYDE empowers brands to deliver more effective and relevant marketing campaigns.

Salesforce Communications Cloud is an AI-driven CRM platform specifically designed for the communications sector, delivering a comprehensive digital BSS suite that emphasizes a catalog-driven approach from commerce to cash. This platform empowers telecommunications companies to respond effectively to evolving customer demands and market dynamics, facilitating data-informed decision-making while enhancing operational efficiency across various departments. It features a range of prebuilt applications, product models, and standards-based integrations, all of which contribute to a quicker realization of value and minimized risks. Additionally, it organizes and displays intricate hierarchies within the console, enabling actionable insights and the initiation of interactions or transactions within that framework. Furthermore, it seamlessly integrates with third-party applications and capitalizes on product updates and innovations, allowing clients to achieve faster deployment. As a result, this platform not only streamlines processes but also enhances the overall user experience for businesses in the communications arena.

Innovative tools for packaging, promoting, and selling digital services are essential across mobile and various channels throughout every stage of the customer purchasing process. These solutions provide real-time charging, management, and control for both circuit-switched and IP-based services, ensuring a unified view of customer transactions. They enable rapid service design, foster on-demand customer engagement, support agile product delivery, and facilitate real-time monetization. MATRIXX Digital Commerce offers the contemporary digital tools necessary to meet customer demands effectively. Unlike other solutions, MATRIXX is uniquely designed to combine the resilience and performance of network functions with the configurability typical of IT applications. By dismantling barriers between network and IT, it positions your business for hyper-scale growth. Its click-not-code philosophy empowers business users to manage logic independently, while RESTful APIs ensure smooth integration across all organizational operations. This approach not only enhances efficiency but also drives innovation within your digital services framework.

basis2 serves as a comprehensive billing and customer management system tailored for the global utility sector. This solution accommodates both single and multi-product organizations, enabling the concurrent management of various utility offerings while allowing for the integration of these services into a unified billing statement. With its web-based accessibility, basis2 guarantees that essential customer data and billing information are perpetually available, aiding both operational and strategic decision-making processes. Its robust functionality makes it ideal for regulated, transitioning, and competitive markets, empowering businesses to thrive in this dynamic landscape. The system is characterized by high performance and integrity, employing advanced multi-streaming techniques. It operates independently of the operating system and is engineered for optimal efficiency on any platform that is validated for Oracle and Oracle Applications. By leveraging the extensive features and capabilities of Oracle, a leading application platform, basis2 provides an effective solution for modern utility companies. Its design is not only functional but also adaptable, ensuring that it meets the evolving needs of the industry.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Oracle Communications Billing and Revenue Management (BRM) is an all-encompassing, cloud-based solution tailored to meet the monetization demands of communications service providers (CSPs) in the age of 5G. It presents a variety of adaptable billing frameworks, such as subscription-based billing, white-label options, and billing-on-behalf-of services, allowing CSPs to respond effectively to a wide range of business situations. By facilitating meticulous management of payments, collections, invoicing, accounts receivable, taxation, general ledger integration, and reporting, it guarantees precise billing experiences. BRM accommodates intricate hierarchical structures, streamlining the introduction of offers for B2C, B2B, and B2B2X models, which includes options for group account plans, billing-time discounts, and multiple types of charges. Additionally, it provides mechanisms for partner revenue settlement, ensuring reliable accountability throughout the entire revenue cycle. This comprehensive approach allows CSPs to enhance their operational efficiency and respond swiftly to market changes.

Hive Marketing Cloud: A Platform for Customer Intelligence and Engagement Established in 2010, Hive Marketing Cloud is a privately owned company that focuses on the Travel, Insurance, and Retail sectors. This platform empowers brands to effectively engage and convert their audiences on a large scale by executing highly personalized and advanced multi-channel marketing strategies from a unified system, leveraging all available data to enhance customer experiences. With Hive, users can uncover valuable data insights, assess customer lifetime value, develop segmentation based on recency, frequency, and monetary value (RFM), automate customer journeys, and evaluate engagement and outcomes, providing insights that extend beyond mere clicks and opens. Additionally, Hive's comprehensive tools enable businesses to foster deeper connections with their customers through data-driven decision-making, ultimately leading to enhanced marketing effectiveness and customer satisfaction.

Regardless of your marketing experience, SAS provides innovative solutions that allow you to rethink your marketing strategies. With tools for adaptive planning, journey activation, and a real-time decision engine, you can craft engaging, moment-based customer experiences that enhance profitability and build brand loyalty. Effortlessly expand customer data activation beyond the limits of conventional customer data platforms. Respond more swiftly with ready-to-use insights powered by cutting-edge AI and machine learning technologies. Streamline and automate your marketing planning processes to ensure maximum accountability. Design personalized customer journeys that not only elevate response rates but also drive profitable lead generation. Broaden your brand experience by collaborating with various functions, suppliers, vendors, or stakeholders. SAS Customer Intelligence 360 offers tailored, intelligent marketing solutions ideal for contemporary enterprises. By guiding brands from data to insight and ultimately to action, SAS equips businesses with comprehensive tools for adaptive planning and journey activation, ensuring they stay ahead in a competitive landscape. Additionally, the integration of advanced analytics allows you to fine-tune strategies continuously.

Implementation of loyalty programs using CPM and mobile apps (iOS or Android) for retail, restaurants gas stations, pharmacies, and other areas. We integrate into the cash register and POS terminals and connect all actions of the buyer at checkout with the base in cloud. We offer work even without the Internet. These solutions are offered by us: - Gamification Delivery and booking Online payment for the application Dynamic QR code Cashback Management of promotions and offers Push notifications Integration with social networks Online catalog of goods by category, with filters Customer news feed Referral recommendation system - Customer rank management - Managing feedback and receiving it after purchase - Purchase history - Registration of purchases and self delivery on the application of buyer Dashboards with online sales dynamics - Rfm analysis and cohort analysis - fraud protection

Netcore Customer Engagement and Experience is an intelligent, full-stack platform that allows you to redefine growth. Full-stack growth platform for marketers, product managers, and growth managers. Raman's revolutionary predictive intelligence will help you increase conversion, retention, revenue, and profitability. Netcore delivers a world-class customer experience for marketing and product managers at customer-centric brands. Easy to use, intelligent customer engagement platform that helps you increase conversion and retention. Automate the delivery of personalized campaigns to specific customers. Netcore Customer Engagement eliminates the guesswork from how to engage customers using machine learning-backed data analysis. You can create a single profile by combining data points from every interaction your customer has with you brand across online and offline channels (website, mobile app, and marketing channels).

Oyster transcends the typical role of a customer data platform (CDP) by being recognized as the world's first customer insights platform (CIP). Its fundamental focus is on the customer, positioning it as a "data unifying software." When incorporated into an enterprise's martech stack, it enhances the management of customer experiences at every interaction point, including marketing, customer service, and product development. By introducing agility to analytics within the organization, Oyster distinguishes itself from conventional customer relationship management platforms. It uniquely captures data from both online and offline customers, including those who remain anonymous. Furthermore, it aggregates enterprise data from a multitude of sources, ensuring that decision-makers have access to this information around the clock. Infused with AI technology, Oyster is equipped with advanced automation capabilities that significantly improve the efficiency of daily marketing operations. In contrast to other CDPs, the Oyster CIP not only integrates diverse data sources but also delivers actionable intelligence derived from various data points, allowing seamless integration across all business functions. This innovative approach ensures that organizations can respond rapidly and effectively to evolving customer needs and market dynamics.

Omniconvert Reveal is a tool that helps eCommerce businesses increase their lifetime value through customer analytics and RFM segmentation. Reveal is a Customer Valu Optimization Platform that helps merchants understand their customers' behavior and improve Customer Lifetime Value. Complex data is easy-to-understand and visualize. The revealed insights will allow merchants to treat customers segments appropriately on every marketing channel. The main features of Reveal include automated RFM segmentation and buying habits, customer experience with pre-purchase NPS surveys and product performance with real time product reports. eCommerce analytics focuses on the most important KPIs automatically calculated.

Stock-Aware CRM and eCommerce platform for Wholesalers, Distributors, and Manufacturers. You can sell more in less time every time. Be a prospect hero. What is Stock-Aware CRM? Manufacturers, Wholesalers, Distributors and Distributors know that selling physical products B2B presents unique operational challenges. This means that ordinary CRM's fail. Stock-Aware CRM is different. Prospect is a new Stock-Aware CRM specifically designed for Wholesalers, Distributors, and Manufacturers who sell physical products to B2B. Prospect integrates customer, inventory, and product data to streamline B2B CRM processes. Your team will be able to save time, increase sales, and maximize profits. Prospect combines the best aspects of traditional CRM - Marketing Sales Pipelines and Customer Service Management with the reality of selling B2B products. This includes special pricing, back orders and product information, as well as quoting, ordering and inventory management.

Retainly serves as a comprehensive engagement platform that helps businesses enhance customer loyalty through the automation of communications via emails, SMS, popular messaging apps, and web push notifications. With its intuitive design, it facilitates the effective implementation of impactful marketing campaigns across multiple channels. By allowing integrations with various marketing systems, Retainly removes the need for tedious manual tasks and prevents data fragmentation, thus enabling marketing teams to operate their technology independently and concentrate on innovative ideas. The platform is equipped with essential features, including web tracking, contact segmentation, workflow automation, and funnel analytics, which collectively empower businesses to boost customer interaction significantly. Tailored for diverse industries, Retainly presents a low-code environment complete with pre-configured integrations that simplify marketing processes. This not only saves marketers from the burden of mastering numerous unrelated tools but also fosters an atmosphere where creativity can flourish and lead to better business outcomes. Ultimately, Retainly positions itself as a vital resource for those seeking to optimize their customer engagement strategies.

MobiLytix™ Real-Time Marketing is an AI-driven platform for managing real-time interactions and automating multichannel marketing, designed to yield significant results for customer value management (CVM) marketers. The MobiLytix™ Rewards (MR) platform serves as a comprehensive engagement marketing solution, focused on developing promotional campaigns and loyalty initiatives based on rewards. These initiatives are specifically crafted to help organizations meet their business key performance indicators (KPIs) throughout the consumer journey. Additionally, Comviva’s MobiLytix™ Digital Marketing functions as a holistic automation platform for customer engagement, providing dynamic and tailored experiences across various digital platforms. To effectively drive customer interaction on these digital channels, it is essential to deliver content that resonates with users and is timed perfectly for maximum impact. Engaging customers through well-timed and relevant content can significantly enhance their overall experience and foster loyalty.

Power BI provides advanced data analysis, leveraging AI features to transform complex datasets into visual insights. It integrates data into a single source, OneLake, reducing duplication and streamlining analysis. The platform enhances decision-making by integrating insights into everyday tools like Microsoft 365 and is bolstered by Microsoft Fabric for data team empowerment. Power BI is scalable, handling extensive data without performance loss, and integrates well with Microsoft's ecosystem for coherent data management. Its AI tools are user-friendly and contribute to efficient and accurate insights, supported by strong data governance measures. The Copilot function in Power BI enables quick and efficient report creation. Power BI Pro licenses individuals for self-service analytics, while the free account offers data connection and visualization capabilities. The platform ensures ease of use and accessibility, backed by comprehensive training. It has shown a notable return on investment and economic benefits, as reported in a Forrester study. Gartner's Magic Quadrant recognizes Power BI for its ability to execute and completeness of vision.

Ericsson's telecom charging and billing solutions are adaptable, business-oriented software platforms utilized by over 300 operators globally. These solutions currently support more than a billion customers worldwide, effectively catering to the diverse requirements of operators, service providers, and end-users. Covering all revenue streams, including B2C, B2B, and B2B2X, they empower organizations to optimize and secure revenue sources while capitalizing on emerging business opportunities within traditional telecom, digital services, 5G, and the Internet of Things. Furthermore, you will benefit from a unified platform that facilitates the management of all users and services, irrespective of the payment method or access type. Enhance the customer experience with robust data mediation that guarantees accurate data collection from the network. Additionally, the solutions offer a cloud-based, personalized, and contextual customer experience across various digital touchpoints, significantly improving user satisfaction and engagement.

MINDBill offers a comprehensive solution tailored to the specific requirements of carriers across various business lines, including voice, data, content, and video, whether they operate in fixed, mobile, cable, or satellite sectors, and cater to both prepaid and postpaid customers. This platform empowers telecom providers to swiftly launch services, automate business processes, and manage complex business models while efficiently overseeing millions of subscribers and transactions. The suite features web-based applications that facilitate the complete management of any customer lifecycle, whether they are private individuals or businesses, and whether on prepaid or postpaid plans. In addition, MINDBill includes a customer care application designed for customer service representatives and a self-service app for subscribers, allowing them to access invoices online, process payments, and monitor their data package usage. Furthermore, the user-friendly module designed for telco retail shops enables operators like GSM and TDMA to seamlessly sell a variety of products, services, and accessories. The Point of Sale (PoS) system is equipped with advanced functionalities, including resource and inventory management, as well as sales and cashier management, ensuring a streamlined retail experience for both operators and customers alike. With its diverse tools and features, MINDBill stands out as a versatile partner for telecom operators looking to enhance their service offerings and customer satisfaction.

OSS360 serves as a robust module within the Advantage360 suite, offering comprehensive operational support across various technologies such as CDMA, CSP, GSM, TDMA, LTE, 3G, 4G, satellite, ILEC, MVNO, CENTREX, VoIP, CLEC, ISP, WISP, WiMAX, broadband, SMS, MMS, data, content, paging, voice mail, IPTV, and CATV billing all integrated into a singular platform. This all-inclusive solution encompasses essential features such as carrier-grade customer relationship management (CRM), marketing promotions, commissions management, trouble ticketing, accounts receivable, as well as churn and credit scoring, plus general ledger (GL), accounts payable (AP), and lockbox functionalities, among others. By providing a complete software package, OSS360 eliminates the need for clients to source disparate modules from multiple vendors and configure them through middleware or separate technologies. The platform's key advantages include the Past Due Treatment feature, which enables customizable rules to address subscriber delinquencies and facilitate appropriate actions to maintain service continuity. Additionally, OSS360 enhances operational efficiency, allowing businesses to focus on growth and customer satisfaction without the hassle of managing multiple systems.

Explore how The Layer aids top Telecom and IT firms in their digital transformation endeavors by offering a distinctive combination of tailored software solutions and expert services. Its secure, cloud-based platform, available from any location, is crafted to empower Telecom and IT enterprises to enhance revenue and boost customer retention. Experience the advantages of a unified interface that provides a comprehensive view of all your data while allowing seamless access to customer accounts within a single, robust system. Retain your clientele and maximize current revenue channels by utilizing valuable insights into customer accounts and their purchasing habits. This platform facilitates cross-selling and upselling opportunities while ensuring rapid lead-to-order cycles. Transform your data into crucial information through real-time KPI reporting and dashboards, enabling you to make better, more strategic business choices. Additionally, The Layer's innovative solutions ensure that your organization remains competitive and agile in a rapidly evolving market landscape.

The ActionIQ Customer Data Platform empowers organizations to synchronize their personnel, technology, and procedures to create outstanding customer interactions at every point of engagement. To distinguish genuine CDPs from mere impostors, access ActionIQ's comprehensive guide, which will help you avoid months of tedious research and uncover the realities of the complex CDP market. In the current experience-driven economy, consumers anticipate that brands will recognize them and consistently provide authentic, valuable interactions. The ActionIQ CDP is designed to help large enterprises tackle persistent issues of customer data fragmentation, equipping them with the insights necessary to coordinate experiences seamlessly across all brand interactions. By developing an interconnected “smart hub” that consolidates data, organizations can empower their teams with immediate insights. This deep understanding of customers facilitates the delivery of trustworthy and profitable experiences at scale, ultimately enhancing brand loyalty and customer satisfaction. Moreover, embracing such a platform can significantly enhance your organization’s ability to respond to evolving customer needs swiftly and effectively.

Only Adobe provides the ability to seamlessly integrate, modify, and scrutinize data from every stage of the customer journey. In addition, you gain access to versatile reporting, predictive intelligence, and a host of other features. With our award-winning tools, you can transform extensive streams of web data into actionable insights for everyone involved. We embrace data from all channels, consolidating it in one location to deliver immediate insights based on comprehensive 360-degree views of your customers. This ultimately leads to improved decision-making processes. Our robust attribution capabilities allow you to uncover the factors behind each conversion and allocate resources effectively. We simplify complex tasks, utilizing AI and machine learning to reveal hidden opportunities and provide answers at the touch of a button. Traditional metrics like tracking visits and counting page views are no longer sufficient. To fully harness the potential of the web, it’s essential to analyze customer journeys, sources of traffic, content performance, and video engagement. Understanding merely who visits your site isn’t enough; it’s equally important to grasp the reasons behind their visits. This knowledge enables you to determine the most effective page or product to present to them, ensuring an optimal user experience.

Ascent360 serves as a robust customer database platform that efficiently merges various data sources, offering a thorough 360-degree perspective of your clientele, which empowers you to design and implement precision-targeted marketing initiatives. Featuring a user-friendly drag-and-drop segmentation tool, our platform enables marketers to swiftly create lists and launch campaigns within just minutes. The software effortlessly connects with your existing systems, consolidating your data into a unified cloud-based customer database. Through customer analytics and predictive modeling techniques, including RFM, lifetime value, and customer-to-prospect ratios, valuable insights are generated to inform your marketing decisions. Additionally, our customer segmentation capabilities, alongside third-party integrations, simplify the process of crafting and executing omni-channel campaigns, ensuring effective communication with both customers and prospects alike. This holistic approach not only enhances marketing efficiency but also drives better engagement and results.

Engage with individual customers by utilizing a multitude of features designed to help you craft personalized and relevant content, spanning from basic email marketing capabilities to advanced cross-channel campaign tools. Integrate data from various sources and devices to achieve a comprehensive understanding of your customers. Capture and utilize first-, second-, and third-party data to gain insights into your customer base, thereby promoting growth by targeting new audience segments. Utilize data alongside AI technologies, such as Einstein, to manage every interaction effectively. Tune into customer intent, interpret their needs, and provide personalized communications that foster trust. Establish two-way, real-time engagement that extends from initial awareness to customer advocacy. Furthermore, dynamically present the next best action for each individual on a large scale, ensuring that interactions are relevant and timely. Finally, assess the overall effectiveness of your marketing across all digital channels and devices by leveraging AI and a unique collaboration with Google Analytics 360 to optimize your strategies continuously.

Seamless Distribution Systems (SDS) is a Swedish technology firm specializing in software platforms and services tailored for digital sales and distribution through mobile operators within developing markets. The company has a presence in over 50 regions across Africa, Asia, the Middle East, Europe, and North America. Annually, SDS platforms facilitate an impressive 15 billion transactions, collectively valued at over $14 billion. Among its offerings is ERS 360°, an innovative recharge and dealer management platform designed to meet comprehensive sales and distribution requirements electronically. This platform allows for the construction of distributor and point-of-sale hierarchies with adaptable configurations, digitizes access points to eliminate the need for scratch cards, and delivers visibility at the transaction level. Furthermore, SDS's solutions boast active-active capabilities, ensuring stability and dependability while significantly minimizing downtime, thereby mitigating the risks of revenue loss and customer attrition during internet outages or power failures. This commitment to reliability positions SDS as a crucial player in enhancing digital distribution in challenging environments.

Little Stream Software focuses on creating innovative applications for Shopify that help merchants improve their online stores by analyzing customer behavior, with an emphasis on aspects like customer segmentation, tailored messaging, and building loyalty. They offer in-depth customer analysis specifically for Consumer Packaged Goods (CPG) Shopify businesses, providing vital metrics and growth strategies aimed at enhancing loyalty and increasing repeat purchases. By measuring store-wide performance metrics and comparing them to industry standards as well as your own previous results, you can identify both strengths and areas for improvement. The Repeat Customer Insights tool will meticulously evaluate all of your customer data, furnishing you with detailed reports on the behaviors of your most loyal and high-value customers. Furthermore, this tool will provide you with straightforward, actionable recommendations to maintain customer loyalty and transform occasional buyers into dedicated, repeat patrons. By utilizing the Insights System, you can conduct comprehensive analyses and comparisons of your data, leading to more informed business decisions and better overall performance. This thorough approach ensures that merchants are equipped with the knowledge necessary to foster long-term relationships with their customers.

Fastlane Software is excited to introduce the 'BillView' solution designed specifically for managing telecommunications. This innovative solution combines specialized billing integration software with industry knowledge to deliver top-notch bill reporting and analytical consulting services. BillView serves as a holistic online platform for managing telecommunication assets, usage, and financial outlays, allowing organizations to effectively oversee every aspect of their telecom inventory. Our suite of analytical reports and services is tailored to help you assess, comprehend, and benchmark your organization’s telecom expenses and inventory effectively. Navigating the complexities of telecommunication billing can be challenging; thus, we ensure you gather all necessary information to verify that you are charged accurately and at expected rates. With our extensive background and commitment to excellence in telecommunication billing solutions, you won't find a more reliable partner to support your needs. Trust in BillView to simplify and enhance your telecommunications management experience.

The rapid advancement of digitization is fundamentally changing the landscape of contemporary communication markets. With customer preferences and behaviors continually shifting, it is imperative for service providers to quickly adapt in order to meet the expectations of their clientele. To thrive in the 5G era, service providers must focus on constructing digital ecosystems, anticipating client needs, and prioritizing a digital-first customer journey, which will be vital for fostering innovation, exploring new markets, and becoming industry leaders. Netcracker possesses the necessary expertise, culture, and resources to assist service providers in evolving their businesses to succeed in a digital-centric economy. Our forward-thinking solutions, state-of-the-art technology, and service offerings are designed to help service providers realize their digital transformation ambitions while achieving specific business objectives that drive growth and enhance profitability. Additionally, Netcracker Cloud Transformation Services offer a robust set of best practices and methodologies to ensure that cloud-based transformation initiatives align with overarching business goals, ultimately positioning service providers for long-term success. By leveraging these resources, service providers can confidently navigate the complexities of digital transformation.

The Optiva BSS Platform serves as a comprehensive solution for managing customers and revenue, effectively monetizing cutting-edge services while enhancing the overall customer experience. This platform empowers operators and MVNOs to leverage real-time billing, charging, and fulfillment, enabling them to stand out from their competitors and optimize their profitability. Supporting a range from 2G to 5G on a unified platform, it equips operators with the necessary tools to provide an advanced and tailored user experience in a cost-efficient manner. Unlike traditional billing systems, the Optiva BSS Platform is a pre-integrated solution that facilitates real-time storefront provisioning, monetization, and promotional activities across various services. Built for the cloud, it can be implemented in both public and private settings, offering rapid deployment and reduced total cost of ownership. Moreover, this suite comprehensively addresses all monetization needs of service providers, ensuring they can adapt to the ever-evolving telecommunications landscape. With its innovative features, the Optiva BSS Platform positions itself as a vital asset for any forward-thinking operator aiming to succeed in the digital economy.

Our platform automates and streamlines your processes. This saves time, reduces overheads, and improves customer experience and profitability. Emersion integrates with business systems, vendors and distributors, payment merchants, enterprise software platforms, and enterprise software platforms. This allows staff to save time and ensure accurate data regardless of which system they use. Emersion's combination online customer portals, automated events, notifications, order management functionality, and smart invoice templates can transform customer experience into competitive advantage. Making small changes to your billing processes can have a significant impact on cash flow and profitability. Emersion works in real-time. There are no batch processes or waiting for data to refresh.

The Infonova Digital Business Platform is tailored to facilitate the large-scale monetization and management of partner offerings, enabling organizations to swiftly test, launch, and expand their initiatives, starting on a smaller scale and then successfully scaling up. This platform drives the comprehensive interactions within a partner ecosystem, encompassing channel partners, solution partners, marketplaces, and B2B2X relationships. Built upon advanced technology featuring Open APIs and a cloud-native microservices architecture, it has achieved successful deployments across various sectors including telecommunications, technology, automotive, and finance. Essentially, a digital business platform serves as the foundational technology that supports a digital platform business model. By overseeing the commercial interactions within these business models, a digital business platform empowers organizations to tap into new revenue opportunities through collaborative efforts and the co-creation of joint offerings within the ecosystem, ensuring adaptability and growth in a dynamic market environment. Such capabilities make it an essential tool for businesses looking to thrive in an increasingly interconnected landscape.

Billing is often intricate, necessitating meticulous precision and a commitment to exceptional service. iCommVergence offers a comprehensive solution that enables you to manage billing for contemporary telecommunications services while equipping you for future demands. This automated platform streamlines the billing process, allowing you to issue invoices punctually and with greater efficiency, often requiring fewer resources and less time than your current practices. Embrace a unified, cutting-edge OSS/BSS platform designed to facilitate various functions: manage all billing tasks through one system, utilize table-driven features for enhanced adaptability, elevate customer service experiences, nurture a unified multi-service framework, create a rules-based engine for added flexibility, oversee billing, customer support, rating, issue management, payment, and point-of-sale operations, connect web-driven technology with third-party services, explore customizable bundling and discount strategies, and enhance workflow efficiencies throughout your organization. This approach not only simplifies billing but also positions your business to thrive in an evolving telecommunications landscape.

Optius Digital OSS offers a suite of pre-integrated modules that cater to Service Order, Service/Resource Activation, Provisioning, and Inventory Management across various network types including fiber, copper, wireless, and hybrid. Its advanced order orchestration and intelligent assignment capabilities guarantee that services are activated correctly on the first attempt. Developed by an innovative communications service provider with extensive operational expertise, Optius stands out as a contemporary solution. It delivers an all-in-one system that encompasses both software and services, streamlining aspects such as data management, processes, reporting, configuration, integration, testing, training, and maintenance under a single service umbrella. Furthermore, Optius seamlessly integrates with Customer Relationship Management (CRM), Billing, and Workforce Management (WFM) platforms. This comprehensive solution not only facilitates the digital transformation of your business but also offers flexible options for integrating with existing Back Office Support Systems (BSS) or utilizing partnered solutions. By choosing Optius, organizations can effectively enhance their operational efficiency and service delivery.

Csmart Digital Marketplace is an AI-driven, cloud-native platform from Covalense Digital that empowers telecom operators and enterprises to rapidly deploy and monetize digital ecosystems. It facilitates omnichannel commerce and fast partner onboarding through easy-to-use, self-service storefronts, available as secure authenticated tenants or fully branded partner portals. The platform encompasses comprehensive features including revenue settlement, partner lifecycle management, dynamic product catalogs, bundled promotions, and real-time contract processing. Leveraging microservices architecture and open APIs, Csmart ensures highly secure and scalable deployments via Kubernetes and continuous integration/continuous delivery pipelines. Designed to support various business models—B2C, B2B, and B2B2X—it enables the sale of SaaS, IaaS, IoT solutions, devices, and vouchers seamlessly. Automation of billing, revenue settlements, and partner analytics helps enterprises optimize costs and enhance user personalization. Csmart accelerates global market reach while maximizing revenue streams. Its extensible integrations provide flexibility for evolving digital commerce demands.

Optimove, the most trusted Relationship Marketing Hub, empowers CRM Marketers to manage large-scale customer-driven journeys. Optimove automatically uncovers customer engagement opportunities and orchestrates self-optimizing customer experiences. It also accurately measures the incremental effect of all marketing interactions. Optimove helps brands like Penn National, JD Sports and Dollar Shave Club increase customer loyalty, retention and lifetime value.

IBM SPSS Modeler, a leading visual data-science and machine-learning (ML) solution, is designed to help enterprises accelerate their time to value through the automation of operational tasks by data scientists. It is used by organizations around the world for data preparation, discovery, predictive analytics and model management and deployment. ML is also used to monetize data assets. IBM SPSS Modeler transforms data in the best possible format for accurate predictive modeling. You can now analyze data in just a few clicks, identify fixes, screen fields out and derive new characteristics. IBM SPSS Modeler uses its powerful graphics engine to help you bring your insights to life. The smart chart recommender will select the best chart from dozens of options to share your insights.